LMD is a top notch Dental practice. The office staff in caring and extremely helpful…read more The Dentists are top in their field and do excellent work. Christine VT

I love Dr. Michael P.!! I had knee surgery 5 months ago. Need to take antibiotics before my…read morevisit. Totally forgot to do that. Office staff asked me if I had taken any antibiotics, as I checked in!! Oopps!!!! Their office staff immediately handed some to me!! I was sooo grateful!! So grateful they knew about my knee surgery and had antibiotics for me. Love my dentist office. Have gone to Dr. Mike for years!!!

The staff so over the top friendly and very helpful. i cant…read morewait to go back and begin my dental needs. The facility was very clean and my hygienist was making sure i was comfortable the entire time. i will recommend my friends to come here for their dental needs

This office has really gone downhill which is unfortunate. They used to be my go to recommended…read moredental office in Grand Rapids. However, after having my cleaning cancelled out from under me due to staffing issues and then not having a new appointment to offer me for 6-8 weeks, I was already less than thrilled. I decided to give them one more chance, and took that appointment, despite the extended wait. I arrived to my appointment, 10 minutes early and checked in. I then sat in their waiting room until 25 minutes past my scheduled appointment time with no communication from the front desk. It wasn't until I called another dentist's office while still in their waiting room that I even got so much as a glance from the receptionist. Left feedback on their Facebook page, was blocked immediately. Zero communication skills. Zero patient retention efforts. I'll take my time and money where it's valued.

The dentist here told me it was very important to come in asap if my temporary crown came off…read more After reattaching my permanent crown that fell off and was DAMAGED they reattached it as a temporary while waiting for the replacement crown. It fell off again on a Friday evening. I could not secure it back in place because it has a HOLE in it. I called Monday morning. It took an HOUR to finally get ahold of someone and then I was told they could not possibly get me in anytime Monday. So I guess the dentist lied?? It's not important to get in right away?? It fell off FRIDAY! Whatever, time to look for a new dentist.

first time at this office. very impressed by the care and friendliness of staff. Amy was very…read morepleasant but yet professiona!

This is a great place to go for dental visits. I needed to leave my old dentist and find a new one,…read moreand they got me in really quickly for what I was used to. On two separate occasions, I have had a concern with a tooth and they got me right in, the next day. The doctor checked it out, and was very patient with helping me. My cleaning appointment went well, also, and I ended up going back for a filling appointment. It only took like 5 minutes for the filling! The staff up front is very nice, too. I would recommend this dentist to my people.

We've been patients at this office for many years, but unfortunately, we're leaving extremely…read moredisappointed. We fully understand that not every office is equipped to support kids with neurodevelopmental or behavioral health needs. But the way a situation was handled yesterday showed a serious lack of awareness and sensitivity. We hope the office reflects on how they approach care for children with additional needs. No child should be made to feel like they're a problem for struggling with something beyond their control. If you have a child with any extra needs--emotional, developmental, or otherwise--please think twice.

Been seeing him for over 18 years. Great care and preventative education. Have had only one crown…read morefrom a previous dentist botching a cavity fill. Recommend.

If a 0 star was available that is what I would rate my experience with this office. I had a…read morecleaning and x-rays in January 2016 and apparently it took them 2 years to reach out to me for an overdue balance. Once they contacted me in DECEMBER of 2017 after $200 of overage fees were accumulated, they took multiple weeks to respond back to me any time I emailed them about the situation. Stating that it was my responsibility to somehow know of this charge when neither the insurance company or the dentist office reached out to me for over 2 years. They had my phone number and email, yet they just allowed for the overage fees to accumulate before reaching out to me. Their last response to me is below -- After I expressed to them that 1. I don't have access to my metlife account as it was under my step dad and I don't have the insurance anymore 2. They have claimed that they reached out to me within the 2 years but I have yet to receive a single email or call from them. 3. They are now threatening to take me to small claims court over a $40 xray. They are completely inconsiderate, refuse to return my phone call on the matter and frankly don't deserve any business from the Grand Rapids area. --- I do hope you will understand that I can not always drop all my working responsibilities to play this game of email tag about a bill you owe. I have attached a few more pieces of information that might help you understand that we have done everything we possibly can to collect this debt, including all my efforts to date, and yet, still no payment. That is why there needs to be finance charges. Check your credit card statement or phone bill to see what vendors typically charge for a finance charge. 1) One attachment is a copy of the EOB as published on the Met Life website. It was very easy to access, and you even could still see it today. It clearly shows what was billed, what was paid and when it was processed. All within 1 week or your visit, so no time delay by Met Life. Met Life sends a copy of this to the subscriber first. 2) A second attachment is our patient ledger. As I have explained to you in earlier emails, a finance charge is automatically generated by our system whenever a statement is printed. You can see for yourself how many have been generated by our system. (Your visit was in January 2016, the first statement was sent in February. Not until April did the finance charges begin to be assessed.) I don't know why you didn't pay? 3) A third attachment is from our system's Office Journal. It tells us in specific detail about the history of interaction on your account. It shows the early stages of all this attempt to collect this debt. We have been attempting to get this debt paid for over two years now, and frankly, it is not up to me to prove it to you. Even though I don't mind doing so, this is not a question of if you owe us this money. This last page got a bit hung up in the scanner, but that information is not relevant to your statement history. If we have not received $____ (two more finance charges) by April 15, 2018 I will assume you would prefer to solve this in small claims court.

Best in the business. The staff is beyond 5 stars . Best Doctors in the area . Very attentive…read more Very thorough. I've been under their care as far as dentistry goes and I highly recommend Stone Castle Dentistry. The Doctors and staff are the best in the business . They are the Beverly Hills of dentistry. 100 stars .

Our family has happily trusted our dental care with this team for close to 10 years! They are kind,…read moreappropriately responsive, and provide a wide range of oral health care. They heavily rely on their dental hygienists team, who each are professional and thorough! They are also conveniently located near a city bus line. As a perk, the building is beautiful

Fantastic dental practice! Dr. Lubberts is highly knowledgeable, skilled and compassionate. Her…read morestaff is friendly, helpful and efficient. Highest recommendation!!!

Nice people but at times can be difficult to get appointments. For example, during a routine…read morecleaning they found a cavity. The next available appointment was over 2 months out. While they try to work with insurances, they draw a hard line at using amalgams and only use composite resins. Since my insurance does not cover the latter, my family is potentially "on the hook" for the difference (BTW, they have generally only billed up to the amount allowed for the amalgam).

My cleaning & exam yesterday confirmed my previous positive impression of Dr. Annis & Chelsea. They…read moremade me very comfortable and did an excellent job of explaining the procedures and options. Even the office staff is super friendly & helpful! Definately highly reccomend them Thanks Kent Family Dental from a grateful & loyal client!

My daughter January appointment was canceled due to lack of hygienist, without an option to…read morereschedule until six months later. We'll six months later they canceled again and put her on a call in list. The lady scheduling was rude​ and unprofessional. I always had great service.