They're great and honestly reliable. I've been out of work due to severe illness and they've been…read moresuper great about working with me on payments, changing my payment date, and all the office staff is really nice. Honestly, they even repoed my car and I'm not even mad. They're doing their best to work with me to get it back. I highly recommend them!

I had previously paid off a loan with them that i had 0 late payments on. They still gave me the…read morehighest interest rate. I was waiting for a settlement and then going to pay them off. The lady gave me the payoff amount and said I needed to pay it before the 31st or id get a late payment on my credit. They received my payment on the 29th. Yet they still put a late payment on my credit. They dont care about their customers.

Great customer service. Told me everything I needed to do over the phone and was able to get…read morefunding same day. Madison is the BEST!!

Madison was great. Transferred from Longview location which by the was so soo sooo sooooo horrible…read more But Madison from auburn made it great. Her and her staff was amazing. Thank you. Her service was above and beyond. My experience here was above 5+ stars.

This company should not be in business, after taking my car's title as colateral they still charge…read moreme 29% on my loan, I think at that point you just become greedy, when your loan is safe with my car title in your hands, you can only foul me once, People if you need money badly try to borrow from family or friends , you gonna pay a lot with this company , find any other way to get your $ before you do business here, and one more thing I sign in to my credit karma account and notice that if you try to give a negative review to this company when you press the submit buttom it will say that there was a error, but when you write a positive review them there is no problem to submit

this place gets a negative 5 stars, don't ever get a loan from these people, complete rip off. i…read morerepeat do not get a loan, i had a great credit score once before above 720,these people enjoy ruining lives. some how it sounds to good to be true. i was looking for a great loan in 2018 i thought at the time the rates were low but some how these people got me in a 36% loan. do the math $221.00 a month from april 18 to now i should almost be done with this loan, they said i still owe another $4,200. they are doing fraud and they should go to jail for what they are doing

I would be remiss if I failed to give an applause to "Jack" (Chase Bank Representative in Federal…read moreWay). He absolutely exudes customer service. From his greeting through the transaction (cashier's check) he was the most helpful and pleasant bank representative I've ever had the pleasure to do business with. Jack is definitely an asset to Chase Bank, and I would highly recommend the business. With his jovial attitude I expect to see him a branch manager soon.

Wait in line for a cashier two cashiers finish with their customers. The other customer jumps in…read morefront of me, she's finished her business but wants to chit chat with what's now the only cashier. Goes on for several minutes. When she finally leaves I tell the cashier that I don't think chit chat should go before customers. No raised voice, no bad language but because of that she refuses to serve me. The manager seemed unconcerned. This has been my bank for 30 years?

This is a review of the mortgage division, in particular, Kameron Wagar. Absolute rock star…read moreservice with a somewhat complicated sale. Kameron referred me to an insurance person when our insurance company clammed up. We previously had a mortgage with them and regretted leaving. Thankful to be back with them for our vacation home!

Lies lies lies!!!!! If i could give a negative i would!!! Nothing like how it was when the bank…read morefirst opened. They tell me they are closing my account...fine i will take my business elsewhere. Then guarentee me that my rent and insurance were going to clear i mean i only had 3000 in the bank so why not right? Spoke to 3 different people and 2 different branches and got told the same. Come 2 days later and guess what my rent was returned and so was my car insurance! NICE! Called back and all i got was umm we are not sure what happened. BS of a bank...its a shame they call themselves a bank!!! Take your money elsewhere this place will eat it and say they are not sure what happened...

Genie is the GREATEST!!!! BEST CUSTOMER SERVICE and goes above and beyond with our needs! Call and…read moreask for her for your needs! She will take care of you!!

Very pleasant banking experience. Very hospitable. This is the bank where they actually know who…read moreyou are without looking at your name on your bank account. Each one of the universal associates is knowledgeable and helpful. Ruby, the manager is a true gem, all those that work with her work well together. Banking at its finest in Auburn.

From the owner: Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater…read moregood. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style--all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual--and it's not just because we're looking for new gym buddies. We're on a mission to help you manage your money in a way that matches how you live your life. To do that, we're committed to learning more about you than your account number. That's why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It's why our branches feel more like a living room than a bank branch. And why our associates will always remember your name. We've grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.

Great rates on loans and credit cards super friendly stash locations are everywhere. Why not bank…read morehere is the real question. Check out a branch and stop by one today. You will be truly impressed. I was.

No help with increase my daily limit to enable my rent payments on auto pay…read more Have to logon and once a month to increase the limit manually for 7 days and make my rent payment at that time. So much for easy electronic banking.

Have been with Key for nearly 40 years, Twin Lakes Branch. Manager told me they have a strict limit…read moreof $5,000 per day one can withdrawal as of 2 weeks ago? Say what?...He also stated to call ahead to make sure they even had the $5K on hand...WOW! OK, I have credit Unions that will be Happy to accommodate my withdrawals of $5K or more...See Ya!

Very friendly tellers, and speedy too! Never have to wait long while handling my banking needs…read morehere, and that's the way it should be.

I stopped in the BECU Credit Union today for a car loan…read more Sharan Gakhal is the lady that helped me. She is such a pleasant to work with, made me feel very comfortable. She is very well educated in her field. I learned a lot from her.I will highly recommend her to my friends!! She finished all of the paperwork in one day. Thank you Sharan.

Can't get loan coupons and absolutely horrible when I tried to set up automatic payment for a car…read moreloan.