I really appreciate the Excellent people who work at the Everett Branch (404- 128th St. SW). I…read moreapplied for a transferred mortgage last year about this time, and they took about 2 months to get back to me, with a very small reduction in my current rate. I called Whatcom Educators CU, and the manager got back to me in about 10 minutes. Now I have a much better mortgage rate with WECU. I pay my WSECU credit card early and always for over 4 years. They would not increase my limit (from $5000 to $6000) without a hard pull on my credit. This year, I had a fraudulent charge on this WSECU credit card. That in itself is a concern. I did not get any notice about it. I asked them to close my credit account. Apparently, I didn't communicate adequately, as the closed my card, but left the credit account open. I went into a branch to figure out how to get the account closed. They stated that closing a credit account (with zero balance) would be a detriment on my credit report. I closed it any way. As well, I locked my debit card with WSECU. I'm keeping WSECU as a secondary credit union. Thank you to the very professional and friendly staff at the Everett Branch. --Laura H., Everett

Terrible communication and listening skills with minimal verbal contact…read more We applied for a HELOC loan, online and nobody contacted us to prepare us for what we will need to put our best application forward. They just ran our credit before contacting us and made us a counteroffer based solely on the minimal information in their application which never asked for savings or other assets. No one ever contacted us to ask for income information or assets until after they ran our credit. Our credit is 750+, our payment history is spotless, and our savings are greater than our debt. The agent was very dry and impersonal the few times we spoke with her (twice for less than 5 minutes) and we felt like we were just a number the entire time. She offered less than what we wanted, even though they valued our home at a much higher value than we expected, and never acknowledged anything we would communicate to her about our assets or savings. She would just email us for more information and never ask for our assets or personal savings information that would show our savings are larger than our debt, leading me to believe they do not take your assets or savings into account when calculating loans. Thereby never having a full picture of our net worth. Our entire experience felt impersonal and robotic. It almost felt like they never listened and gave us a "take it or leave it" offer without discussing or reviewing all of our assets. I couldn't help but feel they were being biased. If you want to deal with dry, unfriendly people who will make decisions from little information and not acknowledge anything you bring up, then WSECU is the place for you.

They ended up being the ones to approve me for a new car loan despite my horrid credit history back…read morethen, so the 29.99% interest was understandable. When I first signed up for the loan and before they finalized the contract, they went over my contract with me to make sure everything that was on the contract was what I agreed to. They caught a gap insurance, and extended warranty that was added on by Bayside Auto Sales in Everett without my consent. My fault for not reading the contract over before I signed it. But they instructed me to get it removed from the dealership. They saved me about $60 a month on my car payments. For the past 2 years now, I've had zero issues making my payment every month, and have had zero problems with this company.

This place is a joke, my husband got a car, and it was financed through here. My husband at the…read moretime was in between job sites as he work for the union and for his trade, he doesn't work a lot in the wintertime and he made an agreement with them that we would be in after a few days to pay it and the next day they had it repo and then they said we had to pay $2000 for the current payment owed, the next month's payment and the cost of the repo so we did when we got paid, a few months go by and they did the same thing and this time we weren't late on our payment but they said we were as the last time they had the car repo and we paid they never applied the money we paid for the next month's payment to his account and so when we made our 500 dollar payment not knowing we ended up being a month behind but they never told us anything and then sent the repo man out to take our car again and when we called that's when we found out everything and they wanted another $2000 for us to pay again for them to do this again and at this point we were not going to get the car back so the repo men that they sent packed the car up and dropped it off at our house but didn't return all our stuff, they stole my husband's work phone, his access badges for job sites, our St Jude pendant that his mom made and gave him, My handicap plaque for the window and a few other things and when we call reliable credit they tell us well now that you are not a client you do not need to call me for this as it is not our problem anymore and hung up on him we have had the car for almost 2 years an no problems tell a few months ago.

Went in having trouble with my mom unable to log into her account due to having a foreign phone…read morenumber. Lisa was extremely friendly and helpful at getting solved! She was absolutely wonderful and I'd recommend her for any services you're looking to do :) she really puts in efforts to help!

They're so rude I'm not recommend this location for anyone…read more They're not nice to the client and they waste my time!! They're open sign drive thru and I'm was waiting over 20 minutes for help and they not response to me I went inside I founded three employees and I believe one of them is a manager and they not busy it was no clients inside.., they just talking together!! I'm never go to this location!

My experience with this branch has been very good. I use their drive-up window at least once a…read moreweek. The tellers call me by name, and are warm and friendly. I appreciate their good service and commend this branch's committment to accurate, professional, yet personal service.

This one is good! Their service is always speedy and they're quick :) thanks chase bank for…read moremanaging all three of my dollars!

Turning in to (and pulling out of) the shared parking area by BECU from Alderwood Mall Parkway…read moretoday, Wednesday 2 July 2025, I appreciated the wide curbs. My chances of bumping the curb with one of the tires of my car was reduced. Parking was available in the strip of businesses where the BECU was located. The entry to the business was clearly marked and the lobby streamlined for entry/exit and ATM use. Two of the three ATMs were in use, so I went to the open one. Making my cash deposit was no hassle and I encountered no technical difficulties. Interior temperature was cool and the windows did a good job of filtering the natural light to not be overwhelming inside.

I would give 0 stars if I could. I Was experiencing fraud attacks on my account. After being…read morereferred by the becu fraud department over the phone advising to request a new account. Number. I was denied several times when asking about getting a new checking account in person. Even after pointing out that the new debit cards continuously were compromised even the same day of obtaining a new debit card number. Each time I went in the staff insisted ."that was not necessary." And that I needn't worry". And surely having a new debit card would solve the problem even though I knew in my account had been compromised and even urged then and spoke to becu fraud department on several occasions advising to get a new account number. After disputing all the fraud on my account and wasting countless hours each time it happened after that, the staff continued to tell me I did not need a new account number and would be fine. Fast forward a month later of experiencing fraud attacks on my same account that I had for almost 5 years, suddenly received a notice that my account was being closed for good by becu due to fraud. Something which could have been avoided if they had given me a new account number like I asked the first 5times when referred by the fraud department. Additionally, because of all the lockouts of my account due to the fraudulent transactions none of my autopays went through, additionally, at times my account. Locked up and I did not even get a text or phone call notifying me! I had to find out in the middle of trying to buy gas or groceries. This happened 8 times or more within 2 months! I can't believe they still did not give me a new account! And instead kicked me off, when going into the main branch in Everett in the middle of the work day to see why I was getting kicked off my account. After explaining everything the employee apologized and asked if I wanted to keep my account, I had already waited hour or more in the lobby after receiving the phone call and took the rest of the work day off just to handle it. Additionally, I had my credit card on auto pay from the checking but the funds were not taken out due to the account being locked due to fraud. After that I left funds in my account to settle the fraud situation so my credit card could still be paid. BUT BECU BLOCKED BECU CREDIT CARD FROM TAKING THE MONEY FROM MY BECU CHECKINGS ACCOUNT TO PAY MY CREDIT CARD the money was there and they blocked this transfer within on numerous occasions. So more LATE FEES were tacked on, additionally I was forced to take more time off from work just to sit in a fucking lobby for hours at another location near my job just to make the credit card payments and "handle" the situation to which I was continuously told it was fine then only to find out later they were blocked without reasonable explanation. Never was I notified by BECU that my credit card payment would not go through even though I sat down in person to set it up and was told it would. I'm not sure why my situation was so mishandled and I ended up paying for it. Additionally, they used to withhold my checks for no reason at all for an extra 3 days if they were over a certain amount. This is the worst banking establishment ever. Don't put your money here unless you want it to get stolen.

The best credit union and financial institution in general that I've ever walked into. Sergei and…read moreMikayla both helped me and were very knowledgeable and friendly. They deserve a raise!! :)

Suzie M. went above and beyond today with me trying to figure out how to help me. Thanks Suzie M…read more for the extra mile this afternoon. I hope all B.E.C.U. employees are like you because if they are I see myself banking for a long time with you.

This is definitely a first for me, rating a Wells Fargo five stars but this branch deserves it!…read more I came in to make a payment on an account that I have through Tempur Pedic and was greeted by at least three employees. All of them were wearing the most adorable costumes in honor of Halloween. There was only one teller open when I arrived and there was one customer ahead of me. She was helped pretty quickly and then they opened another window to take care of me. I didn't have my account info but they looked it up and after some quick research, I didn't have to make a payment. But I'm glad I came in anyway. The teller who helped me was wearing a panda costume and in my opinion that alone deserves five stars! Seriously though I probably won't need to go to Wells Fargo again anytime soon, but this is going to be my go-to branch from now on.

They're not friendly and treated me like an annoyance, but I was grateful that they finally decided…read moreto help me with my issue when the other Wells Fargo wouldn't.

So glad my work stopped using this bank! Customer service…read moreis always rude Pushy for opening accounts you don't need Long wait times Angry employees lol

Kaitlyn King took great care of all my needs and inquiries. She has an amazing customer service…read moreetiquette. Keep it up!

Jetvenia is very kind and professional banker. I am not good with online applicatio. she help me…read moreeverything!!! thank for your kindness!!! GM Too!!!

I want to praise Ann Herberg, Financial Center Manager, who gave me immeasurable help today…read more I am an 80-year-old business owner and long time Bank of America client, who recently misplaced some new checks that came in the mail. I entered the bank very stressed. With patient, respectful kindness and clear explanation, Ann did the research, helped me stop payment on the lost checks and order new ones. I am very grateful.

Save yourself the time and headache and just stay away…read more I own a Software company, opened accounts with WaFd Bank (Lynnwood) in Aug. 2025, it is now Sept. 2025 and I am closing all accounts and going elsewhere... What does that tell you?

I wanted to like this bank as it's been a staple of the community for many years. I had opened an…read moreaccount and didn't have my debit card after 2 weeks, so I called and asked where it was. After waiting on hold for 30 minutes they finally answered and said that because I chose the Kraken card, it would take 3 weeks or more to receive it, but that I could go to the Lynnwood branch and have one printed instantly if I wanted to close the Kraken card and just get a regular card. When I went to the Lynnwood branch I had made an appointment online for 9AM. I walked in and none of the employees knew about my appointment, but one of them was free to help me so it was fine. I explained my situation to her and that I had decided to open a second account and would like the instant debit card and she said they could only print instant cards if your debit card was first lost or stolen. I explained that that was not what the phone employees told me. As I was trying to process this new information she kept asking me about my opening deposit. So I tried to ask if I could just transfer money online and she said no. It had to be check or cash and they would put a hold on my check. I asked about the debit card again, because I wanted to be sure I understood the policy as I was now doubting whether I wanted to even have a second account here. It was at this point that some other woman across the room blurted out "I thought we already talked about this?!" "Why is she asking about the debit card again?" It was incredibly rude. The banker went over and after they spoke for a few minutes she said she would make an exception and print me an instant card. Then the other woman came over and started talking about how they had to be careful of fraud, and how they will hold my check (I never said I had a check) etc. I asked her what her name was and introduced myself, something she neglected to do, and she told me she was the Assistant Manager. I decided the whole situation was just too rude and unhelpful, and I was now doubting whether I wanted a relationship here at all, so I said goodbye and left. If the management reads this review know this: 1) Perception is reality in customer service. This means you have think of the customer's perspective first, and show a willingness to help them. Had the employees known I had an appointment and the manager got up and come over to our desk and introduced herself and asked me questions directly, this interaction probably would have been far more positive. 2) The company (like most banks) refuses to share branch rules and policies with the phone bank team members. This inevitably leads to a misunderstanding of what the branch employees are actually allowed to do and subsequently misinformation being communicated to the customer. Had I known that the manager would have to make an exception to print an instant card, I would probably have not gone in at all, or I would have been prepared to accept the fact that I might not get one. 3) If you're going to have extended shipping times on customer cards, you need to put that on your website! Customers should know what they're getting into and have clear expectations set. Really sad, disappointing experience. I'm still not sure I want to continue doing business here. Once I actually get my debit card and are able to use the account, I'll make my decision.