I found Renter's Net a couple of years ago when I was unhappy with the internet service of the main…read morecable company on the OBX. I decided to give them a try and have been very happy with the service. We've had little trouble with our connections over the past couple of years. When our rental guests did have problems they were helped over the phone or a tech was sent out in a timely manner. Anytime I needed help or had questions about different services, it was easy to get Jennifer on the phone to answer my questions. What a breath of fresh air it is to have someone answer the phone right away without a long wait When I had a streaming issue with my old televisions not being smart tvs, they were able to find someone who went out and purchased the correct tvs and installed them as well.i wasn't able to get down to the obx to do it myself. What a relief to know that my rental property was going to be ready for my guests when they arrived! It's bittersweet that I just sold my rental property this month. I'm sure going to miss Renter's Net. Jennifer promised if they expand to Virginia Beach that she'd be sure to call me to let me know. I'll be their first customer.

If you have a rental house on the Outer Banks, or even if you live here and want someone else to…read moreconfigure and run your internet service, you cannot do any better than Renternet. I am an IT professional and when I am at my place here to do work on the house, I also need to be able to work remotely. They provide personal service, and are great at dealing with suppliers when the rare problem comes up. Jennifer has been great to work with. I have used this company for close to 15 years, and my only fear is that they will eventually sell the business to someone who will not care about their customers as much as they clearly do.

I am writing a great review about one of Spectrum's contractors, Mr. Browning. He was working in…read moreour neighborhood today and was wonderful about communicating with me when the internet was out for a few minutes, and then he followed up by coming back to make sure our service was working (actually gave me his cell number in case there were any issues). Mr. Browning was so professional and polite - he represented Spectrum well and reminded me how nice service providers are in Nags Head.

We have been Spectrum subscribers at our cottage in Nags Head since the company took over service…read morein the area and we have been without service nearly as much as we've had it. last month they sent 4 trucks out to "fix" the problem. we have been without service for a week. trying to get help in the phone is also a nightmare as there is no option for service on its phone tree. I wish we could give zero stars and wish there were a competitor.

Completely unreliable service. Canceling service has been exhausting! Trying to return equipment,…read morestore door says open Sunday 12-5pm, agent said it was open today (Sunday). It's 1:42pm right now. Lights are on, door is locked. Seems consistent with Spectrum quality

I wanted to turn in my cable box and service before the end of August. Our local Kitty Hawk, OBX…read moreSpectrum store is closed on the weekend of 8/24 & 8/25. I turned in my cable box and cancelled my service at the Kitty Hawk, OBX Spectrum store on the morning of 8/26. I asked if I was all closed out and no more billing? The Spectrum rep said oh no you need to pay $235.00 for the month of September (8/26-9/25). I said that is crazy, may I speak to the manager. The rep said she is not available. I said is she here? He said she is out back training a new employee. I said please go get her I'm not leaving without speaking to her. The irritated manager came out and said I will have to pay the final bill before 9/15. She said that Spektrum does not offer pro-rate refunds. I said I'm just one day late and the office was closed the past two days. She said there was nothing she could do and was unwilling or unable to make an escalation call for a waiver of the final bill. When I went home, I called a Spectrum HQ support number and spoke to a person, and they said the boss that could waive the final bill was out of the office and that she would send him an email with my request and reason. It appears that the only thing that happened was the bill went from $235.00 to $227.00. In conclusion, it appears that Charter/Spectrum's only game in town arrogance continues as demonstrated by providing an overpriced marginal product and poor customer service. Thank goodness there is now Ripple fiber.

We have paid for Signature Service for over 3 years now and we still cannot pick up wifi 10 feet…read moreaway in another room. The cost of this service is outrageous compared to what we are getting for this price.

It's been a month and my cable is still not working properly. Three phone calls and my son still…read moredoesn't have cable in his room. Staff is horrible and they keep telling me the part is in the mail. Apparently the mail in Elizabeth city takes 20 + days. It is country, but I believe time warner cable is full of it. They definitely didn't have a problem mailing me a bill.

Calling it quits after 20+ years. They recently closed the domain I was using, forced me to change…read moreall my contacts and laboriously notify everyone in my list manually. Now they're trying to push some "plus" upgrade for another $5.99 per month and making the current service basically unusable. I can look at my inbox ONCE, reply to ONE message if I'm lucky before the screen freezes and I have to log in again, which takes forever if it works at all. Changed browsers, same thing. Today I tried to respond to an email, pasted the "to" address in the Compose box, and the address disappeared when I hit Send. Then it helpfully alerted me that there was no recipient specified, but again deleted the address after I typed it in manually. I had to shut down the computer and go to my phone just to complete this one short piece of correspondence. You'd think they would be embarrassed enough by this dismal performance to at least provide some support. But there's no longer anyone you can talk to by phone, and the chat is only open during business hours. After reading the other reviews here, I've concluded there's no hope of improvement so I'm out.

It should be illegal what they do. When I called customer support they said they would send a guy…read moreover tomorrow. It took about a month for the guy to arrive. When he got there he said I needed a new router. So he took the router back to return and left. A few weeks later they sent me a bill. It charged me for having internet that I did not have. It also charged me for using customer support, buying the router, and returning it. So I called customer support and told her I did not have their internet even though I was fined for it. Then they suddenly hanged up on me and I was fined for complaining later. And all of these fines cost me over $600. NEVER GET THEIR INTERNET!

I have been calling up there for three months now. Every time I call I hear can I take a message…read moreand never get a phone call back. Not to mention the fact that he told me I could go ahead and get the router that costs $130 dollars and I can't return the router now. This is the worst customer service I have EVER HAD. My husband called up there and the woman who answers the phone tells him we are not the only ones waiting well did he or she tell the other customers to buy a $130 dollar that they can't return.....

From the owner: FTTX - Fiber to the Home, Business and X, Internet Wifi HotSpots, Home and Business High Speed…read moreInternet. We provide computer, Internet and wireless courses. Computer repair sales and service. Our Internet Cafe is a Wifi hotspot for the local area.