Attention to Cupertino--- Magikid robotics Lab owner.
I am…read moreworking at Ad&c Design, we've been proudly providing professional signage services for over 15 years. We care deeply about every order, treat every project seriously, and always keep our promises--especially on quality and on-time delivery.
In September 2024, we completed a custom sign for Magikid Lab. All design details--including size, color, materials, and lighting--were clearly confirmed by the owner, Brian, before we began production and installation. After the sign was installed, Brian later raised concerns about the brightness of the letters and refused to pay the remaining balance of $1,200, as stated in our signed contract.
To resolve the concern, we proposed a simple and professional solution: bring the exact letter ("G") back to our office for testing. This would allow us to explore adjustments--such as increasing the LEDs or modifying the vinyl--without making changes 18 feet up that might not satisfy them again. We informed their manager, Ashley, and removed the letter with notice. We then invited them several times to our office to test solutions. They never showed up.
Later, a second co-owner, Mr. Lester, took over communication and sent us a very aggressive message, offering only $600 and demanding we return the letter immediately. He then accused us of theft, called the police, and threatened to have us arrested if we returned to the site. He also warned that he would post negative reviews across Yelp, Google, BBB, and more, labeling our business a "scam"--despite never attempting to resolve the issue properly.
He further threatened to report us to immigration (ICE), hire another contractor to fix the sign at our expense, sue us in court, and file complaints with the Contractor State License Board. These threats are not only unnecessary--they go far beyond what's reasonable for resolving a routine business dispute.
We're disappointed--not just by the breach of contract, but by the unwillingness to spend even an hour to solve the issue professionally. We ask: is it really worth damaging someone's business reputation over $1,200 when we've clearly shown a willingness to fix it?
We believe that mutual respect and professionalism are essential in any business relationship. Unfortunately, the actions taken by the ownership of this educational business--choosing threats and public attacks over simple, cooperative problem-solving--raise serious concerns. As a parent and business owner, I would personally think twice before sending my own child to a place run with this kind of behavior and attitude.
We remain committed to finishing this job under the contract. If the owners wish to terminate, they must do so formally and pay the balance owed. We continue to serve our clients with honesty, respect, and professionalism, as we've done for over 15 years.
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