The service was quick, and the staff was friendly, helpful, and professional. We have been having our van serviced there for years, and have not had a problem. I would recommend to others. I feel that the price was honest and fair. read more

*BUYER BEWARE* They are under investigation with PennDOT for offering state inspections without having stickers. I was able to schedule an appointment for an inspection (prior to expiring), there was over $1K in repairs which they did, then told me they didn't have stickers when I went to pick up my vehicle. They stated if I got pulled over for an expired inspection to show the receipt of the repairs. I was suspicious of this so called PennDOT and they stated they are not permitted to do inspections without having stickers and were opening an investigation. After spending $$$$ and not having a car that I could use due to the inspection expiring, a month later they still did not have stickers and I had to take my car to another shop for an inspection. read more

If I could give less than one star I would. My husband is in the Navy and we came home from Virginia to get a state inspection. Came in the morning and were told we should have it in a few hours. Then they called us and said we needed $3000 worth of parts replaced. After already getting done with most of that work, they found that wasn't the true issue and had to replace something else. Still made us pay for the parts and labor of the things that they misdiagnosed and replaced. They told us they'd work overtime to fix it and we'd have it in the evening since we had to travel home, but didn't tell us when they changed their mind about that and we had all of our belongings in that car. THEN after a night with no change of clothes or toothbrush, we finally get the car and it breaks down after an hour of driving it. Tl;dr: Paid $4000 for things that they misdiagnosed and made us pay for anyway. Lied about when it would be finished. Then car breaks down immediately after we leave. GO ANYWHERE ELSE. I will be filing to sue. read more

Originally had vehicle into Monro shop Allison park end of January 2024. Originally quoted $2,100.00. Bill came to $2,300.00. I needed to replace the complete exhaust on our 2003 Chevy S-10. I was concerned of price but agreed to have repair done anyways. This is where the nightmare begins. Vehicle was supposedly repaired and when I went into monro to check if vehicle was ready I was told yes. I asked to have vehicle raised on lift so that I could see this $2,300.00 dollar exhaust repair. Needless to say I was non to happy. When question store representative Adam al he kept responding to was repair has warranty. I was then told if vehicle was not paid for that day that it would go into collection. So I had to open up a Drive Card credit with the Monro store because I did not want to go into collection. Needless to say my concern of being takes advantage of was on high alert. Any ways after 6 or 7 return trips from January to July, to this location and the Wexford store and replacing complete exhaust system twice it seems as though the vehicle is repaired. I have spent numerous hours on phone with Drive Card and 3 different Monro representatives and only after I stated that I will take this matter farther, Monro then agreed to a $363.00 credit after I was made to believe that I would receive a credit of the remaining balance of $1,300.00 by all that I had conversations with. The District Manger that I was in contact with first Colby West who originally had me believing she was going to take care of me just stopped responding to our conversation. Constant over promising and under delivering great customer service. read more

I saw a full page color ad in the newspaper for this chain & decided to go for the state inspection since it was closer than going to any dealer. Last year, after moving here - i first called a dealer for an inspection, so I could register my car in PA. I didn't know that most car repair shops do inspections here. Last year I paid about $70, which was a a lot more than in VA for the same safety & emissions test. The ad listed all the shops & I called a different one & asked about the coupon. I was told that I should be able to get out the door for about $40 altogether. I then called this location & set an appointment. I arrived a few minutes early, but they didn't get my car in right away, or even close. After at least an hour I was told that there was a broken component & my car failed the safety inspection. Since the car is still under warranty, I was surprised but figured the component was covered. They did let me use the phone to call a dealer & I confirmed that my car was covered + set an appointment. I went to check-out & was charged about the same $70 as I had paid last year at the dealer, even though the other MONROE I had called told me it would be about $40. I decided I wanted to leave ASAP & just paid it without arguing. If I got it fixed, Monroe would re-inspect the failed part & just charge me for a sticker. A week later I returned un-announced & was told they could get to my car in a FEW minutes. When a few turned into 20, I had to leave, but did set another appointment for the next day. I'd estimate I was there a total of 40 minutes. i was charged $6 for the new sticker + for "shop fees" of 10% for just pulling off one wheel. My $40 inspection turned into about $76 all told. Since my car is under manufacturers warranty for three more years, I'll only be going to a dealer for repairs & most maintenance (so as not to invalidate the warranty) & I've learned that there are lots of other options for future inspections. read more

FOLLOWING MONRO'S POLICY NOT RECOMMENDED BY ANTI-STALKING AND ANTI-PHISHING EXPERTS. FEMALE CUSTOMERS OR ANYONE CONCERNED WITH PHISHING OR IDENTITY THEFT BE ADVISED BEFORE USING MONRO'S SERVICES. Last week I notified readers that this Monro operator would NOT do an oil change unless I provided my home address. Here's what I learned since from Monro's customer service rep: (1) Monro's policy requires ALL customers to provide an address as condition of service. In other words, my experience was not unique to the franchise I visited; (2) Monro claims it uses the customer's address to organize its records to retrieve work sheets, billing info, etc and (3) it uses customers' addresses to mail promotional material to past customers. In my opinion that explanation is not sufficient to change my mind about this Monro and its practices. Monro can organize customer records using customer last name or license plate identifier and simply ask customers IF they actually want direct mail promotional material sent to them before asking asking for the address. Experts recommend against providing such personal information. The FTC advises against all unnecessary disclosure of personal info as a safeguard against phishing and identity theft. Link provided: https://www.consumer.ftc.gov/articles/0272-how-keep-your-personal-information-secure Likewise womens' advocacy groups advise women concerned with stalking to keep home addresses private unless absolutely necessary. Link provided: http://www.womenslaw.org/simple.php?sitemap_id=178 Before updating this review I checked Monro's privacy policy. They don't appear to have one concerning customer info on file at its stores. The corporation has a privacy policy concerning information stored on its website but I could find nothing about Monro's obligations to secure customer information acquired elsewhere. If my information is incorrect, maybe Monro can provide additional information. There you have it. If you're concerned with the unwanted possibilities outlined in this review you'd be wise to avoid Monro. read more

Always had great experience here, they went out of their way to help me and didn't even charge me for their time. I will definitely go here and would recommend it to anyone. Very fair prices also! Thanks read more

Horrible service. Jody, the manager whispered profanities in front of my husband and I about another (lady) customer. This is my second time at this Monro and I've had enough with Jody. I took the car in because the brake and ABS light were on and while I was there I decided to get the inspection done 2 months earlier. I never got an explanation why they wouldn't fix the "brake ABS" problem, he wouldn't really tell me what to do about it. I felt like this Jody was talking around in circles. Then he put the wrong sticker (January instead of March) and when I called asking about it, Jody answered the phone, he made up a story that the date was changed because of when my registration was due. So of course I called another Monro (in East Liberty), whoever I talked to here told me that I should have gotten a March sticker. He called Jody and straighten it out. Unfortunately I had to go back to have my sticker replaced (Jody called me back in a very bad mood). I say unfortunately because this man has no filter in his mouth and I'm not sure what I'll have to deal with. Luckily he wasn't there, I believe Jon took care of my car; he was very helpful and proficient. Jody is very unprofessional. Oh, and expect to find him watching tv and talking to you while sitted when you walk into the shop. read more

This was one of the best, most honest repair places. I've had them service several cars and developed a great deal of trust with the Manager Mike. I called today and heard he had been terminated. This was a big surprise. The new manager wasn't very friendly on the phone and I doubt I'll be going back. If Mike were still there I'd give 5 stars read more

I've been here a few times over the last few years and every time I come, the service has been friendly, professional, and quick. I really appreciate that they do the work, are thorough, and they tell me the truth about what they find (like I went in for an oil change today and they said that my back tires and brakes were getting a bit low but would be ok for another few months) and don't try to lie or sell me things I don't need. Definitely recommend it! read more

$450.00 and my car wasn't even fixed had to take it somewhere else. Unprofessional, told me my car would be done at the latest late morning I got the call that it was complete at 5:30. Please go somewhere else these guys don't know what they are doing. Save your money read more

I am extremely pleased with the service that I have received from this location and my visit today. They are courteous and professional and I have complete confidence in them. I will continue to recommend them to others. If you want excellent work performed by honest people, then this is the place to go. read more