The best and most accommodating service center in the area. While coming back from a hospital visit one late afternoon, I struck debris in the highway damaging two tires. Luckily, I was towed to Monro Muffler where Charlie, the manager, immediately got on the phone with his tire supplier ensuring two new tires would be delivered first thing in the morning and my car back in action before noon. Great service, great value, and great customer appreciation!! read more

The office manager could permit you to speak to the mechanic. To let you know view. The are he worked on. To ask questions. I passed the Inspection. He got the task completely wrong !!! read more

Took my car for an inspection. Wipers a few months old. They failed me saying my wiper blades were "smudging". Couldn't find anything on car which has 30,000 miles on it. Will never return with my or my family's 11 cars. A joke!!!! read more

Took my car for state inspection and they failed it, telling me that the brake pads were worn out, the rotors were scored due to metal on metal contact with the pads and I would need to replace the pads, rotors and "probably the calipers". His inspection report indicates he removed the left rear wheel. I took the car home and removed the left rear brake pads and determined that they were fairly worn, but no where near metal on metal and the rotors were fine, not scored and were still 10.3mm thick even the spec from Subaru is 8.5mm. See photos. I've since replaced the pads (since I took them off to photograph anyhow), and took the car to another shop to be inspected. They also told me that I need a battery as this one will fail soon. This is the same thing they told me last year about the same battery! Places like this make me so angry as they prey on people's Fear and ignorance while performing repairs not needed. I do all my mechanical work myself and even showed Dan the manger the log book where I had inspected the brakes 2200 miles ago and gave him an opportunity to revise his diagnosis. Be very sure to get a second opinion before spending a dime here, they seem to be untrustworthy. read more

Monro Auto Service and Tire Centers - Brake pads the said were totally worn out and scouring the rotor. - Tires Near Me - Chester, New York

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Update to the response from Monro Auto Service and Tire Centers - Crickets. Nothing. Nada. Zilch. After calling the Customer Service rep. who asked that I describe what happened in an email and she would forward that to the District Manager who would make a decision about what to do - that person chose to do NOTHING. I truly think they respond to your complaint in Yelp and then anyone looking at the review sees that quick response and think, "Wow, they reached out and took action." They don't take action. They don't care. Find a service center that will follow thru. Monro is NOT that place. read more

Terrible customer service. Disrespectful and unprofessional from the moment I walked in. I left before getting my oil change because of the communication level. Don't waste your time. read more

The workers are good, but the manager is a conniving crook. There are very good reasons this place is the lowest rated mechanic shop within 50 miles. They lied to me and did unwanted repair and made me pay. The repair actually damaged my vehicle and they did not refund me. read more

Out of town and needed a quick tire plug... was able to drop in a few minutes before closing. Kris was extremely helpful and very kind to talk to while waiting. read more

Just wanted to say that the hours are wrong on the website and here. They are closed on Sundays now. You can still make appointments online and have them confirm them but they are closed Sundays now. read more

I made the appointment online last Thursday (24th) for Saturday (26th) , selected the type/brand of tires. Dropped the truck off early , I received a call telling me they didn't have the tires in stock, despite picking the tires online two days beforehand. I was told they would be in Tuesday, so I left the truck there for four days . I didn't hear from them on Tuesday so I called late afternoon and they knew nothing about the tires, they called their supplier and I was told the tires would probably be in tomorrow...probably. I wasn't going to leave the truck there for a fifth day on the chance that the tires would "probably" arrive on day five. A complete waste of time, wish I could give zero stars , they are open 7 days a week and they couldn't change tires in four days. what a joke ! won't bother wasting my time there again read more

This place is really amazing, they were able to help me with all of my problems and questions and very fast to get my exhaust fixed. They did an amazing job they were all very friendly and had great customer service. Would recommend this place to anyone. read more

Simple oil changes turned into needing a new oil pan because they overtightened the cap resulting in damaged threads. No responsibility taken on their part. $800 repair ensued. Will never return to the Chester location with any of my cars. Save your auto and your wallet by going elsewhere. read more

Appointment only, and god forbid you are ten minutes late because life happens. They will not honor it because they overbook as is and will make you reschedule days later. Went to Vin Js Oil instead no appointment and was done in ten minutes. read more

The worst experience ever. They destroyed my car to the tune of $3100. Frank Coddington the District Mgr. and his worker Mike Metichecchia are two of the worst incompetent people I've ever dealt with. Frank Coddington district manager ignored my calls and texts. If I could give zero stars I would. Stay away from here. They destroy your car and run and hide like cowards and refuse to make it right. I reported this to Monro Corporate and had all my documents and videos of the damage in order and fortunately was reimbursed my $3100 by corporate. Frank Coddington would not honor the damage they did to my car. This place is a complete nightmare. stay far away. They better not get on this platform and lie either. I will expose you and plaster all the documents, videos and reimbursement check from Monro corporate. Just remain hiding in the dark like you cowards have been doing and sit down in the corner and shut up. You made your bed, now you lay in it. read more

Yeah - it's true. Alot of turnover at this shop. But yesterday I had a such a wonderful experience there. Needed an oil change - but i also asked to swap winter tires for regulars. Ben was honest and said they were too busy - but asked if I could bring it back. When I went to pay bill, he said he made the time to take care of it. Overnight I also discovered I had left my expensive Beats headphones in the waiting area. When I returned this morning, Ben happily produced them and wished me a nice day. That doesn't happen often in NY. Ben is a classy, stand-up guy - and you don't find that often at these chain tire shops. That alone is reason to go there. Most important - they will take good care of your car. Thanks Ben. read more

My daughter brought her car in for an oil change. Came back in 2 hours. They told her the oil was changed. When she came home, I checked her oil & it obviously wasn't changed. When my daughter went back there today, they agreed the oil had not been changed. Do not use this place. read more

I was looking for a mechanic and tires on the Internet and found Monro, and was very happy with the reviews. I went to the Chester Mall location with my son this afternoon (We reside on the border of the Bronx). I cannot begin to express how happy I was with Mike and Rich. They were both very attentive and detailed of the work my car needed, and were exceptionally honest which is hard to find. Mike wore a few hats as he assisted with the mechanics and would run to the front to pick up the phone or assist another customer. Rich was more than happy to answer any questions I had as well as the other customers. I would most certainly return for any other car needs I may have. It is a long drive for me but was so worth it! The only thing I found disturbing was speaking to another customer while waiting for our cars and he told me he has gone to this location for the last 5 years and it is always new faces. They have a high turn over rate which does concern me. Regardless, was still more than happy with Mike and Rich. read more

I was asked to drop my car on Wednesday for a test and it has been sitting in the same spot for 2 days.

Do not go here if you want quality service. Gave them more than one chance because everyone has a bad day but when it's negligence on their part and it costs more money to fix their mistake is when I write bad review and never go back! Stay away- they may be cheap and close but not worth it!! Bad work and cause more issues- save yourself a headache and go a little further for simple oil change!! read more

I've always done really well here. Have had tires mounted and balanced, some repair work, alignments, tire plugs. Definitely make an appointment if you can, but they're nice folks and try to be accommodating, and the work has been good at fair prices. read more

Buyer beware these people are liars they hire people and then tell them they don't have a job but tell the labor department that they did hire the person so if they're lying about that what else are they lying about exactly why would you trust them with your car if that's how they treat what was going to be a potential employee? This place is garbage stay away go to a private mechanic you'll be much happier this is a very shady operation! I have never heard of anything so crazy in my life, company purposely just screwing people over so yeah again think before you take your car there! read more

This place has been driven into the toilet. The management is horrendous. I brought my car in for an appointment for something minor and was never called during the process. 6 hours later I returned to pick up my car (no phone call telling me it was done) and my car was not even fixed and they said they would do it tomorrow. I guess making a 9am appointment because you wanted something quickly done means nothing to them. Avoid. read more

wish I could give a big GOOSE EGG! Made an appt with Will for noon for NYS Inspection. The problem is Will had no idea who I was when I showed up! So I spent 30 minutes before they touched it and then it sat inside for 40 minutes while three of them tried to figure out why the chord to the New York State inspection computer was not working. I heard them speaking thru the glass and they have been having problems with this, but it has not been fixed. No inspection & almost 2 hours of my life wasted! Don't go!!!! read more

I couldn't be more pleased with my experience with Monroe Muffler in Chester, NY. I had a rattle in my exhaust system (Suzuki SX4 2008). The car is no longer in production and parts are hard to com by. My own mechanic told me if I can find the parts he would do the installation. I got quotes from $300.00 to $1800 dollars and was told I needed a new exhaust system. Waiting time for parts was from two weeks to two months. MONROE MUFFLER saved the day? They were professional, knowledgeable, and courteous from making my appointment to resolving my exhaust problem. I was in and out in twenty-five minutes and was thrilled with the $40.00 bill. They could have taken me for a ride but instead proved there are still honest auto mechanics in America. read more

They fixed my son's car on Friday afternoon and on Friday night it no longer ran. It was smoking and leaking fluid - he lost the abilty to steer and then the car just died. When I called Saturday morning and asked them to tow it and look at what happened, they said its not our responsibility to tow your car and we have no idea what YOUR son did to it . It was only AFTER I threatened to go to the Honda dealership that he offered to have a look at it to see if maybe it was a defective part put in. LIke I'd trust them to touch the car again!!!! Thanks Monro Muffler - after paying you $927.00 of my money I can no longer afford to have someone else look at it right away so whatever YOU did to my son s car will not be discovered for weeks. Needless to say I will NEVER go back to Monro Muffler - rude and dishonest and just poor mechanics. read more

This is one of the best Monro's around, IMO. Good pricing, the work is done right and in a timely manner AND the guys are all nice.

I was quite pleased with my visit today. I needed an inspection. I was in and out in less than a half hour.

Can't say enough about this shop. Brian does a great job running the place and John does a fabulous job working on my car. He always seems to find something that is annoying me and fixes it without me asking. Won't go anywhere else, and I live in New Windsor...35 minute drive. read more

We have been using Monro Auto Service few times now and every time they deliver wonderful experience. Always accurately diagnose issue, fair on price and schedular me in when its good for me. They are great and we had a lot of work done to both off our cars so far .Since my brother is a car mechanic and always did everything for us but now moved away it took me a while to find someone good in the area. read more

Went to the Chester location to get oil changed and muffler looked at. The muffler had holes which I was able to see myself. I was told that both catalytic converters needed to be done because my car would not pass inspection. I was also told that there would be a charge of $300 to diagnose the complete exhaust system (above the the catalytic converters). left with an estimate of $2800.00. I received a second opinion and they told me that the catalytic converters were fine and completed the job for under $500.00 and my car passed inspection. Shame on Monro. Thank you for your honesty Bristol Motors of Florida NY read more

VERY BAD EXPERIENCE! On June 15, 2016, I brought my 2004 Nissan Armada to replace my front suspension and to fix my muffler. On the same day, I brought my 2001 Jeep Cherockee to repair it because the engine light was on and it was time to do the car inspection. On the Jeep, they replaced the tail pipe and a portion of the muffler. The light engine was off but it came back two days later. We spent for the Jeep the amount of $380 and the light engine was still on. We brought it back and the manager advised to bring it to the Jeep dealership to resolve the matter. Regarding the Armada they installed the front struts and tail pipe plus other parts of the muffler. I realized the front end of the truck was very high from the back. It wasn't leveled. VDC OFF and SLIP light came on soon after the repair. As per Nissan if OEM parts are not replaced for the front suspension then VDC OFF and SLIP LIGHT will come on the dash board. The Manager, Brian Keller, agreed to let me buy the NISSAN parts. I got the two OEM front springs and two OEM front absorber shocks. Brian told me he will refund me the repair for the front suspension which was $400 and he will charge me the labor only. I went there on July 5th to have the work done. It took 1 hour to have the job done. He claimed that the truck didn't have the bearing plates. I said what did you do with the old ones that were one the truck?As he is giving the paperwork to sign for the job completed. I asked about my credit that was promised to me. He said I am not giving you the credit because the repair didn't resolve the VDC OFF and SLIP issue. I said, it will come off once I drive it, because the computer has to reset, which it did.. He then called me a thief, I said he was a thief for not respecting the agreement we had. He told to get out the store. I decided to call the cops and I did exit the store. Cops came and I filed the report of what happened with the Chester(NY) police regarding the store manager. This was a safety issue for my family and m read more

DO NOT bring your car here for any reason. I brought my well maintained, 2010 vehicle here for an inspection and was told that I needed over $1000.00 worth of repairs so I could pass my annual NYS inspection. Then they tried to hold me hostage by using scare tactics to have the repairs done, but instead I I left, and within minutes went to another mechanic. My car passed inspection after a cheap light bulb was replaced. I don not want anyone else to to waste their time or money on this dishonest establishment. read more