I came in on a Monday morning with an intermittent issue. Michael was a huge help even with a short staff. He was able to take a look and solve our problem in very little time. He even invited me to take a look at the vehicle while up on the lift so I could be sure the issue was identified and fixed. Thank you Michael! read more

Do not go here unless you want to be scammed. The technician damaged my valve stems while attempting to remove a corroded stem cap. Upon doing so, he said it needed to be replaced and told me they would charge me for the replacement and install. This is completely unprofessional, unethical, and not the right way to run a business. read more

Monro Auto Service and Tire Centers - valve stem - Auto Repair Near Me - Crafton, Pennsylvania

Under new management now and they are amazing! They have been able to work with me and get me same day/next day appts and their work is always great. The guys are great and have great attitudes as well. I trust them with all of my tire needs. read more

Don't waste your time! I took my car in for my state inspection, and while the service requested was completed timely, I found out they had to drive my car to another Monro location and they did not receive my consent nor give me a call to OK this. I found this out after calling back with a service issue that came up after I picked up my vehicle. When I confronted the branch/service manager about this, she just jumped into defending herself and didn't apologize. Had they just called me to ask, I wouldn't have been so upset or distraught that they drove my car several miles to the next closest location. Also, I dropped my car at 7:30am, and didn't hear from them until I had to call at 4pm to check in. I'm shocked they couldn't find a time to call me in the 8.5 hours my car was in their possession. I am usually happy with the cost of their services and the speed at which they provide it. But I will not be returning to any Monro, and would discourage you from doing the same. read more

This shop is the best. I had an overnight trip to Pittsburgh and my brakes were lurching on the drive through the mountains. Not to mention a flat tire at the end of the drive in. I needed to be back the next day and got an appointment with Monro for 8 am. Kevin and his crew got me back on the road super fast and I arrived back home safely. I don't know why this shop has bad reviews on Yelp. 4.2 stars on Google, but if you read this trust me this is the place you want to go. read more

i have never paid over 120 for an oil change. they charge whatever they feel like. Will not return.

Told I had to be there by 3pm despite 5pm online appt time because they needed time before close to do the simple oil change. I left work early and rushed to get there by 3pm. When I arrived no other customers were there and workers were lounging eating pizza doing NOTHING. Charge way more than online quote but refused to look at my quote. Rude workers. Wanted to charge $50 to put in at $19.99 air filter. read more

This was by far my best experience with a company in a long, long time. We were driving through Pittsburgh during a trip and broke an axle on a Saturday afternoon. Kevin and Jim both went way beyond "the extra mile" to get us on the road again and help us out on the weekend. Thank you again guys -- everything was appreciated more than you know! read more

This place is TERRIBLE! RUN AS FAST AS YOU CAN! DO NOT GO HERE! My tire popped before a few hours before a road trip I had planned, this spot was the closest and was available when I needed it. The convenience made me try them out, and I will never go ever again. I paid almost $500 for an oil change and a new cheap brand tire. I paid the same if not less for brand new pirelli run flat tires. These were not even run flats. They took forever to replace the tire, and we're struggling a lot with it. Same day after I left the shop, my tire began to lose air pressure again. I took it to a more reliable mechanic to find out my wheel had 2 cracks on it. Him and I were both confused as to why they would put a brand new tire on a wheel that was cracked. Very unsafe and made us wonder if they cracked the wheel themselves, and that's why they didn't mention it and why they took so long and struggled, or if they were just that negligent and did not pay attention at all. Soon after, another tire of mine also started to deflate. I called to tell them the situation, and the man over the phone immediately went into blaming me, before even offering any solutions. This wheel will cost me $1,300 from the Mercedes' dealership to replace now. A friend of mine was in desperate need of a new tire, and also went to this place. His tire was flat and had wires sticking all out, yet they decided to replace the wrong tire and overcharge. Overall, employees do terrible work and pay no attention to detail, also rude. Very overpriced for the worst service I've ever received. They take FOREVER, a 30 minute job will take 3 hours. DO NOT GO HERE. RUN FOR THE HILLS!!!!! read more

I agree with the postings that mentioned giving zero starts if it was an option. After calling several repair shops after a minor accident needing new tires, the shop guaranteed that I would be in and out within 10 minutes. The timing was key as I was on my way to a family function that was several hours from Pittsburgh. When I arrived and spoke with the staff, the offered me a cash deal for "gently used tires" that they would have to throw away anyway. I was able to negotiate a deal that was affordable but they acted like I was robbing them blind. After taking an Uber to the shop and watching the inspection of vehicle, they showed me the tires I was supposed to purchase; they had gently used treads and I was pleased with the transaction. This sale was apparently not sanctioned by the company, so when I ended up having major issues the purchase became a problem. Driving in the rain several nights ago, I was honestly fearful for my life. The roads were barely wet but I was unable to maintain control of the car in certain areas. I made it safely to my destination but was shaken by the experience. Then, yesterday I was driving with a car full of friends and the front right tire blew out without hitting a pothole or running over anything sharp. After inspecting the tire, it was apparent that the shop sold me tires that were not the ones I agreed to purchase. The treads were nonexistent and it's amazing that we weren't hurt. AAA came and changed the tire for me. Today, the same thing happened with the left front tire without any clear reason for doing so. I was unable to use a spare from another vehicle and the car will be towed to a shop until repairs can be done. I decided to go to the shop directly and speak to the manager, who was one of the most unprofessional, disrespectful men I have encountered in the automotive industry. He not only denied that the tires had been sold at that location, but accused me of lying about buying them. He repeatedly called me a liar and questioned the manhood of someone who came with me. He refused to give out the name of his boss, and became verbally and physically aggressive when we continued to question why this store is allowed to operate the way it does. This was a classic bait and switch scheme that not only cost me money that could have been put toward new tires, but caused me a laundry list of issues as a result. This business is poorly run, shady and uses company inventory and time for personal gain. I would caution anyone from entering the doors of Monro. read more

this was the worst service I've ever received. They took money under the table to send me tires. I paid them for the tires with $80 and they showed me the tires they were going to put on my car which were nice and barely used. The trade was good so I agreed to the deal. But this is where things take and even worse twist because they did a bait and switch with the tires. I was in a hurry or personal reasons and did not do my diligence check. In the end they sold me bald tires risking my life and the lives of everyone that used my vehicle. One night I was driving in the rain and could barely control the car so death was definitely something that easily could have happened that night. I went to return the tires and get new ones and was treated with the worst service I've ever received. The man actually physically pushed me and told me that I was stupid and that I was not a real man. He did nothing to correct the situation in our confrontation reach the level where again he physically touched me and threw me out of the store. I will never ever use this chain again and I am going to try one more time to get tired from them but I want everything to be straight up. It's up to you but these guys do dirty business and don't care about their customers. They don't care about putting their customers' lives and risk and risking the lives of everyone on the road. I was so upset by this because there was no receipt they took the money and split it between the two of them not doing anything to gain the company money or take care of customers but because of pure greed. I with my strongest warning I can possibly give do not use this place or anything that has to do with this company. In my opinion the best thing you can do is go anywhere else besides this company. read more

Do whatever it takes to stay Away from this Garage!!! I'm embarrassed to admit how many times this place screwed me over, and I kept going back, because of the close proximity to my House. Never again Monro!!! I've moved on to greener pastures. So what did they do to me that was so egregious? I'll give you the top 3. I took my fairly new Cadillac here for an oil change, they either cross thread the filter or used an old dry seal, the next day I woke up to a huge puddle of oil in my driveway. I got it back to Monro, they had a very unapologetic response, gave me a quarter of a bucket of oil soak and sent me on my way. The next time they got me. I had an appointment for a state inspection, dropped my car off at 8am, didn't hear from them all day, finally I call 30 minutes before they closed. 'Oh, yeah. We didn't get to that today.' So I went down, picked it up and brought back the next day, because I'm a glutton for punishment. The final straw: The very last time I brought my car here. I asked them to check a rattling sound it was making when I accelerated to fast in 1st gear. I blatantly told them, I think it might be the motor mount. Came back later that day, 'Everything looks fine.' I knew that was Bogus. I took it to my new garage, and within 10 minutes the mechanic told me it was one of the worst Motor mount cracks that he'd ever seen and I shouldn't even be driving it!! I don't like writing such long reviews, but this place is just the worse. Now I drive 10 miles west to Snyder Brothers for my vehicles needs and I couldn't be happier. read more

Website and sign on the door state Open Saturday 7:30a-6pm. 7:36am and there is no one to be seen.

Dropped my car off early in the morning for a afternoon appointment(7/12) to have a small section of exhaust repaired. I drove by on my way to work about 5pm and my truck was on a lift in the air. So today at noon(7/13) when I got up I called to get a update on my truck. I was met with excuse after excuse. First they said someone called and talked to me. When I told him I never got a call the excuse started flowing. I was told that they only have one person that bends exhaust pipe and he's the one working on my truck who so happens to be off today. Here's a question. Why does a Muffler shop only have one person that can work on exhaust? Sounds like bs to me. So basically I dropped my car off for over 24 hours for them to do nothing to it. Thanks for the waste of time read more

I came to this location for a simple battery and left with a battery and check engine light on. I asked him why is this light he did not know so he dx and said I needed a sensor REALLY ?? So I left for 2 hrs came back paid and extra $100 deductable on top of my battery. Go to my car start it up and THE CHECK ENGINE LIGHT IS ON . I go back in the store to tell him and his reply was I dont know what's wrong with it you have to take it to the dealership. WHATTTTT!! I came here for a simple battery and this turned out to be a bigger problem. I will never go back here that was my first and my last! I want my 100$ back I did not need no sensor yall just tripped something to set my light on!! read more

Scheduled appointment for state inspection and oil change. All seemed well, until they called to tell me I needed certain things done to pass inspection. With a mechanic in the family, I opted to not have them conduct any of these services. Still made me pay for the failed inspection, which is unheard of. When I questioned why I am paying for multiple inspections, service man was extremely rude and condescending. I felt taken advantage of for being a woman and ultimately paid for the service and will never return again. I don't appreciate being talked down to , so I won't be returning. read more

UPDATE: I have taken my car elsewhere for a second opinion. I get a call today that the repairs would only be $250, that the only thing they could find were two small holes in a middle pipe that was supposed to have been replaced the first TWO times at Monro. There were NOT a hole near the manifold and one at the end causing a need for a $1200 replacement of the whole system. I have been completely taken advantage of, right in time for the holidays. read more

Needed a oil change stoped at Monroe to see if I could have it serviced that day not only did they take me right away they were very friendly they make you feel very welcome.the service I received from Steve and Kevin was fantastic this will be my new place to go when I need service the price is also very good stop by when you need service you will be happy with how quick you will be out of there great service thank you read more

I purchased a set of tires here for my SUV because most other locations were out and I needed the tires to pass inspection. Their price for the tires was not the lowest but was competitive enough that I moved ahead with the purchase since it was time sensitive. The reason for the 2 star review is that one of the tires developed a slow leak a week after purchase and needed to be patched. I was traveling out of town at the time the repair was needed so I took it to another location for the repair. When I returned to town and contacted Monro regarding the leak they indicated the only thing they would be able to do would be to cover the cost of the patch if I brought the receipt in. Given how recently I had purchased the tire I felt this response was inadequate. read more

I would honestly give no stars if that was an option. I have been a customer on and off for 10 years. This past week, I stopped to have my car looked at b/c it was making a whining sound and the battery light had come on. They assured me if I left it with them on Wednesday I could have it by 5 pm as I was needed for a family situation. I wasn't called until almost 4 pm, at which time they told me that it was not what they initially had thought it was and that it was the power steering pump (which I had replaced 3 months ago). They said it was safe to drive the hour plus drive with rush hour traffic and that I'd just need to get a new battery when I got back to town on Friday. I questioned if it was the alternator and they assured me that they had tested it and it was fine. It died within 1 mile of the shop, thankfully before I got on the Parkway. And, after 4 hours of waiting for a tow, my car needed a new alternator. read more

This is probably the most unprofessional auto repair shop ever. It took me 20 minutes to check in my car just to drop it off for an oil change then whenever I came to pick it up I had to go into the garage to ask to pay because all of the mechanics were talking. Whenever I got to my car, there were oil smears all along the drives door and handle. Inside of the car there was oil residue on anything and everything that they touched. This includes the steering wheel, gear shifter, ignition and inside door handle. I will never go back again. Worst experience. read more

I called Monro in the AM 7/9 so get my brakes changed. They said it would be "1 hour easy in and out, a few hundred bucks." I get there at 5:30pm on 7/9 and ask them to replace the breaks and rotors. They say all 4 need changed, along with the back 2 calipers. The first man screwed around for an hour taking off the wheels. He was on the phone the entire time (getting help or was it personal?) Then he kept complaining that he had somewhere to be. So mid working on my car, he just left. Tyler was the only person left in the shop. Granite, he was providing wonderful customer service exp. for me, he had other customers to attend to. He offered to complete the front two wheels so I could (hopefully) leave with my car. I greatly appreciate Tyler going above and beyond to help me, but at the end of the day, what I came in for wasn't fixed!! So once Tyler had the breaks and rotors on the front 2 wheels, he said he needed to take it for a test drive around the block. He came back and the car was GRIDING very loudly. It sounded like metal on metal. So he even said, " I will vouch for you, your jeep did NOT have this noise when you came in. I highly suggest we keep it here and I will call the district manager tomorrow. It appears something with the clutch was broke when it was in our hands and we'll do anything we can to fix it." Tyler also drove me home because I was vehicle-less. I now am inconvenienced by taking Uber to and from work (which I have a paper trail of). I asked Tyler to please call me tomorrow morning with an update on the job and the issue that Monroe caused. 10:00am rolls around and there is no update. So I call and speak with the desk man (scott?). I asked him what is going on with my jeep? He has NO IDEA and acted like he didn't even know my jeep was there. I explained the situation to him and he said he would get it on the lift, but they are not responsible for my clutch. It was a "random break". How would he know if he wasn't even there??? I asked him to evaluate the situation and let me know what is going on with my car. I call back an hour later. They "have no idea what is broke and its not their fault." I then called corporate, customer service. They told me that they could run a diagnostic and see what was wrong and "think" about giving me a discount on the issue. I also asked if I could submit my uber receipts for reimbursement because now I am inconvenienced. She said, "you can try but I can't promise anything." I want my Jeep fixed on Monro's dime and I want reimbursed for my travels. I will NEVER come back. read more

Great service. I had a nail in my tire because of typical Pittsburgh roads...they fixed it quickly and put my vehicle in original working order. Very inexpensive too. I would recommend this shop for anything tire related. They have a rotor lift station to do quick tire changes. read more

I went to this store to put on 2 new tires I recently bought at Walmart. They said that the front 2 tires had metal in them so all 4 would have to be changed, so I went back to Walmart and bought 2 more tires and brought them back in the morning. When I brought them back and the guy to me to "try again" and laughed since I got the tire size wrong. He couldn't have told me after buying the first two tires I had the size wrong. He wrote down the size I needed and I took all 4 tires back to Walmart and had them exchanged. I got to the Monro around 12:30pm and they said they would call me when it was done. It was 6:30pm and I hadn't received a call which was concerning considering he said he would get them done. When I arrived attempted to blame it on me that I brought the wrong tires to him again! He wrote down the tire size I needed and took it to Walmart to get them exchanged! How is that my fault? My car was there for 72 hours before I have had enough. He tried blaming his mistake on me. I normally don't complain about customer service since I work in a place where I deal with patients and family and I know how it is, but I would never blame my mistake on a customer. His name is Dan and he is the manager. I don't understand how they could let such an incompetent, untrustworthy, and rude man run this place. I wouldn't even trust him to mount the tires on my car considering the circumstances and his actions. I will definitely not be returning. read more