Drive your car in the river before coming here! If i could give a negative star I would. I had come in with a concern about muffler noises. Upon inspection I was told that it would be a $4500+ repair to either replace $600 in parts and install them, or $2000+ at another Monroe in Cranberry to "try" to weld a patch. I got my brake pads changed and 2 new front tires, $950. Crying, I left with my broken car. I called a different shop. Well! They just fixed my car, no problem for $217! This horrible shop, Monroe can go to heck! Foot note, the people working there are wonderful. The "name" in the sign is the one that sucks here. Monroe sucks. Apparently they are known for over charging exorbitant amounts. I'm going to be reporting Monroe to the BBB, and putting up a review on any and every site I can find. read more

First I needed a sway bar installed on the driver's side but it wad installed on the passenger side. Went back because I still could hear noise in the front-end left my car and warranty info got call stating I needed a rack end pinion which was covered under warranty and approved for payment of $2100 but I was told I also needed to replace 3 lines connected to the rack, which were not covered and would cost me $1900 out of pocket I then took my vehicle to Firestone where I was told I needed a rack end pinion,powerstering pump and struts all which were covered approx 3000 dollars,including an alignment which at Monroe I would've had to pay for.Not only did Monroe install the swaybar on wrong side they didn't diagnosed my vehicle correctly The only good thing Monroe did was install a headlight free of charge read more

Quick and efficient! Needed a tire plug in the back tire, and they got me in and out in no time.

I stopped at Monroe on a whim because the air in my tires was low and for some reason the air at GetGo is sketchy, so after trying two different GetGo's I was frustrated. However, the person helping me at Monro was friendly and checked them all in a flash without me having to wait, and at NO charge! That was SO awesome! read more

Worst experience I ever had with an inspection. They straighted out lied to me because I needed brakes and control arms all the way around! I go somewhere else and nothing needed fixed. They also won't give me my inspection sticker. Worst experience ever and lucky I didn't go back there. I will be reporting them to the state commission board for fraud soon.. read more

I had a issue with one of my car's undercarriage covers getting yanked off from a protruding piece of rebar in a parking lot as a restaurant. It was pretty unhinged and nothing we did would get it back in place. I stopped in, it was last minute, they were busy and I would have understood if they told me come back later. But Rob was able to look at it and take care it it right away. It may have only taken a few minutes, but it was a huge help for me, and I was pretty happy! read more

We were traveling on the PA turnpike heading to VA when our low tire pressure warning went off. We discovered a nail in the tread of the tire when we stopped to check it out at a rest stop. A quick google search came up with Monro Auto as a possible option and we called to verify they could help. With a yes response, we drove to the shop where the service gentleman helped us out with quick and professionally courteous service. The repair took about 10 minutes and we were on our way. if I could give them 10 stars, I would! read more

Not only did these guys ( @ the Verona Monro) handle my brake issue, they schooled me with information that will help me in the future, in recognizing my brake problem before it got as bad as it did! These guys not only work hard, they make sure you have the information you need to keep your vehicle in tip too shape and running smooth! read more

Stopped in on a Sunday with my vehicle and parts to get an estimate on replacing my mufflers. Received a quote which was a little high but I wanted it done right (welded in) so I approved it & made an appointment for 2 days later-Tuesday at 330pm. I leave work early this date to give them some time and as soon as I walked in the door I was greeted by an unpleasant- as if I was bothering him "can I help you" from the guy at the desk. (there were no other customers at this time & the shop seemed a little slow). I told him I was early for a 330 appointment and was asked what i wanted done. I told him and advised that the parts were in the vehicle. Again in a very unpleasant why are you bothering me tone & I get "we dont do that". I advised that I was not aware that I had been very upfront with what I wanted done which should be reflected in the appointment. (The person that I made the in person appointment with seemed thorough to the point that he told me he added the quoted price in the appointment). This guy did not even look at the computer and provided "I don't know what to tell you we don't do that". This could have been a new person making the appointment -could have been a simple mistake but with the poor attitude of the person I met at the time of the appointment I left to never return. read more

These guys get the job done. I went in recently for a tire alignment and they did an excellent job. Ken and Robert went through all the details with me and fixed the issue I was having. These guys are the best. I've taken my cars here for over 15 years. Julian C. Pittsburgh, PA read more

Cross threaded two of my lug nuts on the studs. I went to change my breaks a few days after having them do an Alinement and couldn't get two of the nuts off had to break the studs and replace them. Also was charged more for the alignment then I was told I would be on the phone but there was no manager there for me to talk to when I went to pick my car up. The studs arnt expensive to replace just a pain in the ass that you expect they would know what they are doing and obviously don't. read more

I got a flat tire while I was in town with friends for the weekend. I had to get it taken care of Saturday so I could make a 600+ mile drive home on Sunday. The first few shops I called all told me they were booked Saturday and couldn't help. When I called Monro Auto Service and Tires in Verona, PA, they told me they had a full schedule for Saturday but they would work me in. I let them know I was willing to get 2 new tires if I needed to in order to ensure I had a safe drive home. I fully expected they would replace 2 tires since they knew I was not going to argue about it since I was desperate to go home on time. Monro called me on Saturday at exactly the time they said they would and let me know they had already repaired the tire and I did not need to buy any tires. When I picked it up, they didn't even charge me for the repair. They knew I was from out of town, so treating me so well was unfortunately not going to be able to earn my repeat business. In this day and age, it is very rare to receive service that exceeds one's expectations. I highly recommend this business for their great customer service and honest dealing with customers! I wish I was local to the area because I would love to be able to continue to give them my business in the future! read more

I called and made an apointment to go in to have my oil changed and to check out a noise coming from the back of my truck.10 mins before schedueled time I arrived and went to the desk to check in. Was greated by a very rude man who went on to tell me he has too many cars and I am going to have to wait hours. Then he proceeded to look in the computer to see my sheduled apointment and tells me there is nothing he can do about it. Get it together..and if there is an issue try not being rude to your customers..very unprofessional and they have lost me as a customer. Very unsatisfied. read more

This Jim is the Manager (thats what he told me as soon I ask him for the manager) is very rude doesn't have any idea how treat customer I ask prices over the phone he keep claiming "I has to see the vehicle" (give me a break you don't know how much is oil change)!?? Is a joke going down there they said 30 min for this and after 2 hours they still saying give me a couple min read more

Update (9/28/17): I spoke with the regional marketing manager about two weeks ago about my experience and frustration with Travelers decision. Travelers is claiming the decision is based on the fact that Monro is not claiming that anything was wrong with the original oil change (again, I only brought it back to them because almost all of the oil leaked out of my cars engine after they had performed an oil change). Monro won't change their original statement to Travelers, Travelers won't change their decision if Monro is claiming no issue with the original oil change, and I'm caught without even being able to get any documentation of what was submitted to Travelers. At this point I'm thinking I can either take legal action (that sounds annoying) or simply hope and pray that I can pay this car off and get rid of it before I have to have any major engine work done on it. read more

Overcharged me for break work, then less than a year later my brakes are grinding and squeaking. Horrile shop. Manager dismissed me and discouraged me from making an appointment so they could fix the issue. Do NOT take your vehicle hereif you dont wantto be ripped off and shoved out the door. read more

What a difference 90 days make! I was here a few months ago for an oil change, and I'm sure they did a fine job, and the guys working were very polite, but they didn't check my tires, change my service sticker or update my car's computer system to reflect the services performed. Today was a completely different experience. Everyone was incredibly gracious, they went above and beyond in the service department by rotating my tires, addressing some concerns I had about my pressure sensors and repairing a tire very economically. Initially I only returned here because they offer inexpensive oil changes, but today they made a customer for life by being service oriented and genuinely kind to everyone who walked through their door. read more

I take my car here for minor repairs and small work like oil changes, tire changes, and so on. They are always super nice and accommodating for me. Even when I walk in with an emergency, they get me right in the door and never act like I'm being a bother to them. The repairs always seem to be fairly priced. I love these guys! read more

all I can say is Jim Newmaster and his staff are absolutely outstanding. I took my vehicle to Pep boys, mieneke and Midas. each shop told me I needed approximately $600to $1000 to pass inspection.Jim had his tech check it out..... I didn't need all of the parts and services suggested by the other companies. I was able to get my car inspected for less than half of what the others were going to charge. Thank you Jim! Finally, an honest automotive business close to home! Thank you! read more

I took my car there to have my oil changed, brakes inspected, tires rotated, etc. I specifically asked how my brakes were when I went to pick it up so I knew how long before I needed new ones since I do not make that much money and would have liked time to save up a little money. They told me my brakes were a 7. Six weeks later my car started making a funny noise. I took it to my family mechanic who told me they were now a 2. There is ABSOLUTELY NO WAY they went from a 7 to a 2 in six weeks. I am a girl, but I know enough about cars. They couldn't have possibly checked my brakes at all. What if I was stupid and didn't get it checked and my brakes went and I wrecked, hurt/killed myself, and/or hurt/killed someone else?? That is completely unsafe and unprofessional to send me away without checking the brakes I paid to have checked. Then, when I went in to complain, and took my old brakes to show them, they told me I was absolutely correct but all they could do was offer me 50% off my next oil change. Now why would I ever go back there? read more