Awesome job Cody store manager! I was able to find a different size for an Ariat riding jacket,…read moreexchange in store and he had ready at counter. Drove an hour and so grateful had in stock! Thank you again!

Renee was super helpful when I went to buy some new Birkenstocks. She knows her shoes. Renee went…read moreabove and beyond for me! I bought 2 pair, one of which was on a super sale! Thanks to Lebos!

I don't know if they're racist or not. I am not a liberal but I am a woman of color, and I noticed…read moretonight when I came into the store, the 2 Caucasian store employees--a younger woman and an older man--didn't say anything to me, but they warmly greeted the 3 Caucasian women who came in about 15 minutes after me. I sure wasn't rude or entitled to them and, in fact, this was my first time in any Rack Room Shoe store. It may be my last. Most of their shoes looked nice and they had an adequate variety, but were man-made materials. They get a D- just for being really rude and having poor customer service skills to me.

Went in to get shoes with a friend. The assistant manager was fantastic! She showed me how to do…read morethe laces on my new converse and went over and beyond to connect with us!

Rack room shoes is a new store part of the promenade mall in Indian Land…read more I bought two pair of shoes. Buy one pair, get a second 50 percent off. Not a bad deal! I found the manager to be very helpful as well as the staff. It's great to have a shoe store so close by. Shoes for the whole family. Prices average for the quality of shoes in my opinion.

BOGO 50% off clean and neat store-great selection for the whole family-but the 5 star is for the…read moreservice and associates that work there-in particular Nancy who was above and beyond wonderful to listen and realize what we were looking for just came in and she ran to the back to pull out fresh new western boots still part of sale-win win for us as everyone found 2 pairs of shoes and all left happy! Thanks Rack room for hiring awesome associates like Nancy! Hold on to her & Keep moving her up! We will be back! :)

Id never been to a store quite like this! Very welcoming, plenty of parking…read more Id never had a custom fitting for shoes. The associate explained the fitting and sizing process and then brought out tennis shoes that would fit me best in her opinion. My goodness, she nailed it! Both pairs that she brought out for me, fit perfectly. Transaction was seamless and I felt that they offered great customer service while making a customer for life!

Great little shoe shop in Matthews for hard-to-fit feet like my wife's. Great service. Average…read moreprices for Brooks, Saucony and NB. Finn walking shoes also sold here. Pleasant and sunny display room.

Bad place to do business they give me two left shoes so I go back and to get the right one and had…read moreto wait a day know big deal then I told the 7 in lady's they give me 5.5 in boys when I took them back they try saying that they don't have the size and couldn't give me my money back because they had been worn. Just bad business all the way around the got smart with me like I am the one who took someone's money and said sorry you get what you get

From the owner: Sneaker Shop Located Here In Monroe. Drip Is What We Provided ❗️read more

I want to write a review dedicated to the employee who took care of me on Saturday, December 3rd…read more Who is still on my mind because of the exemplary service they showed to me. I am sorry that I did not get your name, if you are reading this. But I hope what I've written makes up for this. There was a constant clear effort and persistence to work with me even though I came into the store later at around 5:20 looking for walking shoes. Even when I was slower to get what kind of shoes I needed, they still walked me through it. They were extremely knowledgeable about shoes to the point where they knew the brand I had (even though it's not commonly used). They had shown upmost patience when I was not sure about the shoes they had shown me. They showed care when they chose to ask what socks I preferred. They also showed how invested they were in the store by asking questions about how I located this store to begin with. Their commitment, expertise, consideration, and drive are not only qualities I believe should be acknowledged but appreciated.

Staff was so nice, helpful and patient! The scan is free (unlike at some other places) and there…read morewasn't any push to sell you shoes that day or to upsell anything. Would highly recommend due to staff going above and beyond.

We have been a patron of Sam's Shoe Fixery for years and ironically, have never used their shoe…read morerepair service. We've used them for alterations, repairing a purse, and most recently - to starch shirts. They've always done excellent work and are reasonably priced, however, make sure to have cash to pay - if you pay with a card you'll have a cc service fee added. I'm not 100% sure, but I don't think they take checks either.

I went in to ask questions before using their services and I could not get an answer to even one…read morequestion. The woman that works there could not communicate at all. If I could give this place zero stars that is whAt I would give.