"STOP AND READ!!!!" I would advise anyone looking for a car to bypass this dealership. Or commonly known referred to as easily the worst place to buy anything. Chips and all...I went in specifically looking for a BMW 750. They showed me one that had damage to the front bumper, headlights, and a cracked back window. Now if anyone knows anything about that particular model car, the headlights alone are 6k a piece. Both of which had cracks in them. So i didn't take a second look at that vehicle. Fast forward about 3/4 days later they called me and told me they had another one in stock and wanted me to come and take a look at it. I went to see it and it was much better than the previous one they showed me but still had a few issues. Condensation in the headlight, brakes and rotors needed to be replaced. The sales manager named Sam...(keep this name in the front of ur mind) told me they would take care of everything and slow roll it thru service and let me know when it was done. Fast forward about a week later I got a call from the sales person that helped me and she wanted me to come in and sign all the paperwork before i had a chance to test drive the car. I told them i didn't feel comfortable with buying a car before i drove it bcuz of the possibility of something being wrong with it. Mind you the car is still in service, or at least that's what they told me. I got a call that next day saying the car was sold. But the person that came in to buy the car didn't have all the money for the car, so they ended up calling me back a couple days later saying the car was available again and they would hold it for me. I went down the next day and they were persistent with having me fill paperwork out while "the car was finishing up in the detail shop". We finished all the paperwork and then all of a sudden the car was ready to drive. Keep in mind i was trading a Tesla Model X for this crap. Drove it off the lot and immediately heard a grinding sound and called the dealership and told them about the sound i was hearing they told me that they would look at it after i paid the rest of my deposit the next day. Well my intuition kicked in and i took it over to a bmw dealership and let them find out what that sound was and come to find out it was a bad front differential, and it was leaking fluid from the radiator and 2/3 of the hoses. The cost to have it all fixed would have been $8500. Dam lied from the very beginning to the absolute end. Plz i implore you to not buy anything from here. They don't check any of their cars coming out of the auction. And you will be lied to from the moment you walk in. The most horrible experience I've ever had at any place I've ever purchased anything from ever. I've attached the VIN bcuz i gave it back and they put it right back on the lot. Don't buy this car. It will cost u more in the long run read more

I will preface by saying that not all of my interactions at this dealership were bad. Specifically the two financial agents that I spoke to that tried to help me the questions that I had. I appreciated their help at least trying to get me answers and help for my inquiries. However, it is my experiences with a sales agent and manager of why I am writing this review. I financed a 2025 Sentra back in August and the sales agent told me that I could leave my previous vehicle (2015 Versa) there at the dealership and that he could contact the banking institution on my behalf to let them retrieve the vehicle. I asked him about it MULTIPLE times. Each time he said he was sure and that he would take care of it. I say fine, and remove my belongings and leave the vehicle exactly where he said I should. All good....but then I started getting calls from the bank. I ask about the car and they say they never picked it up and no one from the dealership informed them about it. Weird...I visit the dealership and ask about it. The financial advisor I spoke to said he would look into it. I called and message for updates. Nothing for almost a month. Someone did reach out after a while and they informed me that the vehicle is no longer there and there is no record of what happened to it. I go in person yesterday to get straight answer of what happened. Tried to speak to a manager to get anything: documentation, video evidence, literally ANYTHING. He was very dismissive and refused to be of help in any way. "Not our problem. Don't know how to help you. Deal with it yourself." I was so defeated because I tried to be patient and understanding, but I was at my limit. I called the bank again, explained everything to the representative and even he is appalled by the lack of accountability and transparency. At this point, I contact Union County PD and explain that as far as I know, the vehicle is missing or stolen and I need clarification for the bank. I hate that I even have to do that but I am desperate. An officer offers to drive over and get answers from the dealership. The car that they swore was not there...was in fact there. I called, messaged, and visited the dealership MULTIPLE times to get answers...NOTHING for almost a month. The officer goes...car is found in under 1-2 hours. All in all, if you purchase a vehicle from here, pray that there are no issues because if you need any help, the lack of accountability is mind boggling to me and has caused so much stress and turmoil to fix a situation that should have never happened in the first place. Would never purchase from here again. read more

"We Highly Recommend Monroe Nissan" My wife and I were looking for a vehicle because I totaled my car by hitting a deer. It has been several years since we went car shopping. I did research and we visited other dealerships prior to going to Monroe Nissan. A Sales Associate, Wale Shoetan, greeted us and explained the various models and their features. We were drawn to the 2015 Altima, as we were impressed by its classy look, and a vehicle that we would be proud to drive. Mr. Shoetan patiently walked us through the lot as we assessed the various color options. He was very knowledgeable and very professional. Mr. Wale Shoetan answered all of our questions and was genuinely interested on fulfilling our needs. While discussing the price of the 2015 Altima that we were interested in, the Sales Manager Brad Furby came forward and introduced himself. He, as was Wale, was both personal and professional. In our discussions, we came to a fair price. The discussion was stress-free. Then we met with Danny Veliz, the Financial Manager. He presented and thoroughly explained a number of different financial options. We feel at peace that our payment plan is fair and reasonable. We purchased the 2015 Altima and the delivery process was exceptional! Britany Davis, the Delivery Coordinator, and our Salesman, Wale Shoetan, meticulously explained every detail and option of our new car. In fact, Wale was off that day but came in at 5:45 pm for the sole purpose to deliver our new Altima. Both Brittany and Wale went far above and beyond the call of duty in the delivery of our new Altima. We felt like Royalty! Monroe Nissan has great people and a quality product...But especially honest, caring personnel. Then there is the vehicle itself. My wife and I are so pleased with the style and quality of our 2015 Altima...and we are pleased to be able to share our exceptional experience. read more

We had the pleasure of working with Jake Cole, Danny Veliz, Dawud Mahammah and Gloria Cash! Everyone was so kind, very accommodating with warm smiles from the moment we entered the doors. The Nissan store itself, brand new, is absolutely beautiful. We were not ready to purchase a new car but after a MVA, we found ourselves looking again. Initially stopped on the lot to see a Tahoe, but decided to check out the Armada and Pathfinder as well. Our salesman, Jake, was very knowledgeable about all of the vehicles, but esp the Nissan and all of the nice features which come standard in a Nissan; we completely changed our mind on the vehicle we were intially drawn to and purchased a Nissan. Jake, Danny, Dawud and Gloria were all absolutely wonderful, kind, patient and went above and beyond any sales experience I have ever had at any other dealership in the entire Charlotte/Union County region. I recommend Monroe NIssan whole-heartedly without any reservation whatsoever. We were hoping to keep our business in Union County and are so very glad we did.....not to mention the free car washes :) Please stop in to visit, we promise you will not be disappointed. Top of the line sales team all around here! ! We are thrilled with our Nissan ! ! Thank you so much ! ! read more

I went to Monroe Nissan to look for a new car when my old pick up broke down. I had been to many other dealers before coming to Monroe Nissan, but none of them seemed to compare to them. For starters their prices where better on the car I wanted than the competition, but above and beyond that, they have a special way of making you feel welcome, while not trying to force a car down your throat. I met with Sales Associate Tarik Cranke; he goes by Cranke. He gave me excellent service all around. He showed me the cars I wanted to see, answered any questions I had about a vehicle, and he never tried to pressure me into a commitment. He was easy to talk to and really made me feel welcome, When I decided I wanted to buy a car from them I also met with Rich Ransberger and Matt Cady. They took care of all the financials and made sure I was getting a great deal for my money. Plus I was able to trade in my broken down truck. I really appreciate everyone at Monroe Nissan that made my car buying experience a good one. If I ever need a new car again, they will be my first stop. And Cranke better still be there. read more

I wish I could give zero stars I used to really love this dealership up until a couple week ago when I was kicked out of the dealership with my service dog because there was customers afraid of my dogs breed. I was happy to educate the dealership and the individual kicking us out that it was a violation of ADA law and that the ADA doesn't have breed restrictions and I'm sorry that my federally protected service dog was a issue for some customers. My dog was not bothering anyone. She was quiet and in down position. She didn't approach anyone. I was approached by a customer that said that pit bulls shouldn't be service dogs and she was afraid. I told her I was sorry she felt that way. But my dog was working. She continued to throw her fit until which time the service advisor asked me to leave with my dog. I called the dealership and to no avail I didn't get my car serviced which at this point for the rest of the year should be free! And I have yet to hear from a manager or the owner of the dealership. read more

I just want to start by saying "thank you so much to Monroe Nissan". I came into the dealership with special circumstances. Having had an accident in my 2014 Altima I just knew I would not be able to walk away with a car that I loved. Fortunately, Anthony and the Monroe staff were patient with me by showing me different options in cars, price and style until I found one that I really liked. Since I'd just bought an Altima a year ago, I didn't want to get back into the same basic Altima even though I had negative equity. I wanted to upgrade. Well Anthony found me a better option. Needless to say, I walked away in a brand new 2015 Rogue! I love it!!! Go see Anthony Underwood!! read more

They will not answer their phone or return callls. I bought a new Rogue in December 2025 and there was a couple of warranties they I do not remember agreeing to so they said I could cancel them which I called and ask them to do. This was done in feb and I still have not received my checks or heard anything from the dealership and have attempted to call numerous times with no answer and when I leave a message the call never gets returned. I would not advise anyone to shop here, they are all sugar and spice trying to sell you the car and then they do not want to talk to you. I regret ever stepping foot in this dealership although it came highly recommended. read more

Have been trying to get all signed paper work since12/4. Got a copy of warranty today. Finance man was rude, and acted like i was stupid to ask any questions. He can me only a work order type form put in envelope and sealed it. Now asking for all paper work but no one does anything. Its a laws that the sticker price be on the car and the only one who can remove it is the new owner, but mine was in the foot of the car. Seevice guy called me because my antenna is broke, and was that way when i drove off the lot. Did not lnow it until got home because i did not turn on the radio. He was real nice. Ive never had this crap happen before at other dealers read more

Lucio Carrillo and my finance manager Ivana Johnson did an amazing job helping me with my car purchase. They worked hard to make sure I got a great deal and truly went above and beyond. Their customer service was excellent from start to finish. They were friendly, patient, and made the entire process smooth and stress-free. I am so grateful for their help and really appreciate everything they did for me. If you need a car, I highly recommend going to see Lucio and Ivana because they will take great care of you! I am so happy with my experience. read more

Jacob Cole at Monroe Nissan is one of the best car salesmen I have ever encountered. He approached me with nothing but professionalism and made me feel more than comfortable with choosing my new car. I originally came into the store to have a diagnostic test ran on my 2011 Nissan Altima Coupe and ended up walking away with a 2012 Infiniti G37X all thanks to Jake and the team at Monroe Nissan! Go see Jake today and see what he can do for you! read more

this company should be ashamed of how it treats lady customers my wife is this geniuses latest victim. pray for ryan at monroe nissan john 3:16 i must confess i want to right a much angrier review but this will have to do ryan over at monroe nissan north carolina has no problem being mean to women crewl crewl crewl what could had been a good customer. you need jesus buddy read more

As much as I loathe the process of buying a new car, Omawale Shoetan was a real breath of fresh air throughout the process. He was very informative without being pushy. It was a refreshing experience. Having driven from Wilmington with my kids, he made the process fun for them as well. The next time I am in the market for a car, I would make the drive again in a heartbeat. read more

Cameron Donell was the best person I've ever met. His smile greeted me before he spoke to me. I was very comfortable with the purchase of my car. It was a genuine connection & he really wanted to help me!! Love my new car & his customer service skills are the top tier, you don't see that often. If you're thinking about getting a car... go to Cameron. read more

I've had my 2015 Nissan Xterra serviced here 2 or 3 times and had a great experience each time. They have the best waiting area. They are very courteous and professional. I love the big window into the shop so I can watch my vehicle being serviced. read more

Big shoutout to the staff at Monroe Nissan they are very helpful Mary is amazing thanks girl for helping me find my newest addition to the family. Huge thanks to Mike and Mustafa y'all are the best. read more

Thanks for the auto reply. I've called that number that no one answers and left message. You have my contact info since I bought the car there. Can someone with authority please call me? read more

I was very nervous about trading in my car and purchasing a new one. Spencer was amazing found me a great vehicle and eased all my anxiety about the whole process. read more

Thanks to Cranke and his team at Monroe Nissan our son had an awesome 16th Birthday !!!! Cranke treated us with respect and compassion.