From the moment we arrived, they made us feel like family. Trent and Frank were constantly ready to…read moreassist us and ensure our expectations were met--from selecting the car to securing the financing. It is a place you can trust. We can truly say that, from now on, we have joined the Capital CJRD family! Thank you! Abi & Judy

I buy and sell cars frequently, so I know some dealers use offers to draw people in. But at Capital…read moreChrysler Dodge Jeep of Indian Land, they crossed the line. They offered a lease buyout covering my remaining lease balance and even called to confirm the deal after running a hard credit check. A soft check could be marketing, but a hard inquiry means they are finalizing something. When I arrived, they backpedaled, blaming a "third-party system." Now I have a hard inquiry on my credit for a deal they never intended to honor. This is harmful to my credit and future finances. Consumers should know--this wasn't a simple error, it was a deceptive tactic. Be extremely cautious.

I had an appointment to get my existing HRV fixed - which took longer than expected due to…read moreunforeseen required repairs. Concurrently, I decided to lease a new Honda Accord so that I could give my HRV to my son. Can I tell you? What an incredibly pleasant experience working with a young salesman, Aziz. Incredibly accomplished gentleman! He was polite, professional, kind and knowledgeable. I was there for six hours, which was not fun BUT it gave me the opportunity to talk with Aziz. The delays were NOT the result of Aziz efforts. Aziz was polite. He was professional. He was engaging. He was incredibly mature and kept me entertained as we spoke for quite some time while we were waiting for things to take place on the lease application. I want to give kudos to him for his professionalism and kindness throughout the whole endeavor. He exhibited a level of maturity that was way above expectations and above what he was responsible for as I closed the deal with him. Because of his interaction with me and his demeanor. His being fully transparent, extremely polite and a pleasure to deal with? I only closed that deal because of Aziz. Nobody ever enjoys going car shopping? But Aziz made it worthwhile and I enjoyed the interaction. He made the entire process so much easier and I have to say pleasurable! Honda of indian trail? You've got an amazing resource right there. Also want also give a shout out to Tyrone in Finance ? You truly came through above and beyond - exceeded expectations by providing complementary Maintenance on my lease. From service to leases they've been honest, supportive (thank you Frank and Gina in service) and especially because of my interaction with Aziz? I highly recommend Honda of indian trail, I almost went to Scott Clark Honda. I'm glad I didn't because I'm sure they could not have topped this experience.

Was working with Vivian to buy a truck and they sold it out from under me. I made it crystal clear…read moreI was buying the truck, submitted all the paperwork instantly. Then crickets for a day. Reached back out and they said they sold it to someone else.

Mike and Angie are like family, we purchase all our cars from Car Collection and we love them !!…read moreSuper fair practice and deals. Recently my husband had a stressful situation and they resolved the issue that same day -- thank you guys!!! Happy & Satisfied, we have been recommending to everyone. Our vehicles: Mercedes SL500 Land Rover Range Rover Land Rover Range Rover Sport

The whole experience was amazing! The finance manager was very helpful and made sure I was able to…read moreget the car I wanted with my not so good credit. I love my car and I'm happy with the selection I had to choose from! Definitely buying a car from them again!!

The jury is still out for me. I purchased a 2026 Kicjs in February, and in March, I realized the…read moreair did not work. I've made 2 trips back to the dealership, and im still waiting on the part to fix the problem. After sending an email and a text, I've been offered a loaner car. No one reached out to check on me. While making up my mind about the initial purchase, I was contacted my multiple people, multiple times during the 2 weeks. It makes me wonder.

Call Junior Samples at BR-469 for a better experience…read more Yesterday sent my wife to find her a car in the Charlotte Area, found this Cadillac online for 68k, before they were done it was 75k for future oil changes, admin fees, and recondition fees. I did not believe her, so I contacted them from a different state and a different name. ( vacation home). Called for a quote and they sent me this bullshit.. $999 admin fee, and a $3,300 fee for reconditioning ( carwash and vacuum). But a $1000.00 less. I asked about the internet price ( advertised) and was told we don't go by that. Just roping suckers in daily. Take their license

I'm extremely disappointed with the way Ride Now Motors in Monroe, NC handled the towing of my…read moredaughter's vehicle this evening. Her insurance had briefly lapsed but was reinstated earlier today before the vehicle was towed--proof of coverage was going to be submitted to the office the following morning. Still, the car was towed without any notice. Technically, the car was towed without cause, because at that point, it already had active insurance coverage. This is going to cause a major disruption for my daughter, who is in the final weeks of nursing school and absolutely cannot afford to miss any days. Now we are stuck covering unnecessary towing fees and Uber costs--expenses that could've been avoided entirely. As a customer, I expected better. This situation was handled poorly and unfairly, and it reflects very badly on the dealership's customer service

DO NOT BUY FROM RIDE NOW MOTORS - Dishonest, Unprofessional, and a Complete Nightmare…read more My experience with Ride Now Motors has been nothing short of a nightmare. I'm posting this review to warn other customers about their deceptive business practices and complete lack of professionalism. I purchased a vehicle from this dealership on November 9, 2024. As of April 8, 2025, I still have not received a valid, transferable title. That's nearly five months without a title -- and no resolution in sight. The dealership sold me a vehicle without a valid title, then proceeded to delay, deflect, and deceive at every step. They've made endless excuses, and lied repeatedly about when the title would arrive. I've been told multiple times that I'd get a callback, but almost never do. I'm constantly told that "no one is available to help" -- and the issue goes unresolved. This isn't just bad customer service -- it's blatant dishonest and illegal. They do not follow through on their word, and they've shown zero accountability or integrity. At this point, I've paid in full for a car but still don't have proper ownership rights. Ride Now Motors has refused to make things right and continues to mislead and stonewall. If you're in a similar situation, here are steps you can take: -NC DMV - License & Theft Bureau: ncdot.gov/dmv | 919-861-3143 -Union County Inspector's Office: 704-331-4500 -NC Attorney General - Consumer Protection Division: ncdoj.gov/file-a-complaint | 1-877-566-7226 -Better Business Bureau (BBB): bbb.org -Federal Trade Commission (FTC): reportfraud.ftc.gov Bottom line: Ride Now Motors is deceptive, unreliable, and not to be trusted. Spare yourself the frustration and financial headache -- take your business elsewhere.

Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive…read moreit (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things.

I had a verbal agreement with a sales rep (Devin) that was also confirmed by the manager. Once a…read morewritten agreement was set, the price didn't reflect the verbal agreement. Once a confirmed agreement was finally met, all communication from the sales rep and dealership stopped! This was after I purchased an airline ticket to travel down to purchase the vehicle!!! Absolutely the worst experience in vehicle purchase history!!!

Alan and Dallas are very sneaky and unprofessional! I was abruptly taken out of the vehicle on…read moreSeptember 6th 2024. Alan would harass me with calls from another number that I have listed below in the photos. He wanted me to pay upfront for multiple days instead of renting daily! I reported this to you all on several incidents and it was stated that I just need to make a review. Which I did but I do believe Alan needs to be banned as a host as well as Dallas the co-host. Dallas the co-host called me and messaged me on September 6th 2024 stating the rental was booked for 2:30 pm. I believe this was on purpose because the day before Dallas wanted me to rent long term with their rental company. In which I declined because I wanted to go through Turo instead. I have added those photos of the text conversation as well. Now with the mileage that is incorrect. They took the vehicle abruptly for a reservation on September 6th, 2024. I shouldn't have been charged a day, a late fee, gas fee, and now mileage! I wasn't able to fill the car with gas nor was I able to get the mileage because they took it. Dallas decided to put the mileage of the vehicle in the photos a day later on September 7th 2024 at one something.. The photo with the time stamped is listed below as well. Those are the miles of the last rental that was at 2;30pm on the 6th of September. I don't like to be taken advantage of or something trying to steal from me. I look forward to you all looking at the evidence and swiftly dismissing this! As well as banning Alan and Dallas from hosting on Turo. Thank you

Great service! great prices! very friendly staff! Would highly recommend to anyone looking to get a…read moregreat deal on a vehicle! I bought a 2018 Hyundai Elantra, great condition, low miles and they beat any other dealer with prices!