Be very cautious of purchasing a new vehicle with window tint installed- we have a 2024 Bronco with…read more800 miles on it with scratches so bad by their tint job that it's etched in the glass- horrible customer service- left numerous messages with service mgt and can't get a return phone call!! Meanwhile it's 100 degrees outside and we are stuck with a vehicle that has 1/2 tint because they can't seem to get it together! I urge you to shop elsewhere because this is the type service you receive after spending $70k on a vehicle!

Super bad service from this company. I don't recommend this place. They sold me a broken car and…read moredidn't want to answer me. It's not possible. They made me pay more money to have a good warranty and then they tell me that it doesn't cover anything. This company committed a terrible robbery on me. I will never go to that company again. made me pay a lot of money to fix my car and I've only been there for two months and I have a one-year warranty and they didn't want to fix it.

From the moment we arrived, they made us feel like family. Trent and Frank were constantly ready to…read moreassist us and ensure our expectations were met--from selecting the car to securing the financing. It is a place you can trust. We can truly say that, from now on, we have joined the Capital CJRD family! Thank you! Abi & Judy

Do yourself a favor, and go anywhere but here. I bought my Jeep from this dealership, and even the…read morefree oil changes were painful. You would have to pay me to go back. Every time I go, they are slow, up charge you on everything, and generally don't care. Today, I brought in my Jeep looking for the to diagnose a problem that I was seeing, and even brought in the service bulletin update from Jeep that directly matched the problem. They told me it would be $250 to diagnose the problem (the one that is directly from the Jeep service bulletin), and then I told them I had an extended warranty that should cover that, but they couldn't connect me with finance because they don't come in until 9:30. So I would have to pay up front, talk to finance at a later date and hope it worked out. I asked for my car back and sat for another 30 minutes before they could pull it around, and it didn't even get a quick car wash. Never again. Go to any other dealership. You're welcome.

So I need to understand why it would take an hour and a half to test drive a car, only to find out…read morethat it has not been cleaned and has an engine light on due to the BMW recall repair not being performed. They told me that they weren't sure BMW would honor the recall. (They have to repair the car) Why would you put a filthy used car with a check engine light on for sale on a car lot? The price changed three times as well. Then there was the conversation the lady next to us was having trying to get a fair deal and a concrete out of the door price. I don't recommend this dealership, the ethics are seriously in question here.

Recently got an oil change here. Checked the oil when I got home and noticed it was really thin…read more Then I checked the sticker and saw "0W-20". My car takes 5W-20. How stupid do you have to be to put the wrong oil in a car. And they also don't know where to put the lift mounts on the car (See damage in photos) Never coming back here again. Every time I come here it is a headache. Not worth the time.

Awesome Buying Experience! Special Thanks to Joel, Donnie, and Mike Maus for their hospitality and…read moreprofessionalism in making the purchase of a 2024 Chevrolet Silverado 1500 Custom Trail Boss a simple but thorough process. They have family feel, were very welcoming, and made me comfortable from the start. The other staff even knew my name when I came to pick the truck up. They were very informative from start to finish and kept the updates coming on where we were at in the process. They knew what I was looking for and made it happen. I will do business with Mike and his team in the future! Well done! Jason B.

From the owner: Discover incredible deals and a wide selection of new Mitsubishi cars and SUVs at Joe Maus…read moreMitsubishi, conveniently located in Monroe, NC. Whether you're looking for a fuel-efficient sedan, a versatile SUV, or a family-friendly vehicle, our dealership has something for everyone. Take advantage of our current offers and promotions to drive home in the Mitsubishi of your dreams at an unbeatable price. Visit us today to experience exceptional customer service and find the perfect vehicle to fit your lifestyle and budget!

The jury is still out for me. I purchased a 2026 Kicjs in February, and in March, I realized the…read moreair did not work. I've made 2 trips back to the dealership, and im still waiting on the part to fix the problem. After sending an email and a text, I've been offered a loaner car. No one reached out to check on me. While making up my mind about the initial purchase, I was contacted my multiple people, multiple times during the 2 weeks. It makes me wonder.

Call Junior Samples at BR-469 for a better experience…read more Yesterday sent my wife to find her a car in the Charlotte Area, found this Cadillac online for 68k, before they were done it was 75k for future oil changes, admin fees, and recondition fees. I did not believe her, so I contacted them from a different state and a different name. ( vacation home). Called for a quote and they sent me this bullshit.. $999 admin fee, and a $3,300 fee for reconditioning ( carwash and vacuum). But a $1000.00 less. I asked about the internet price ( advertised) and was told we don't go by that. Just roping suckers in daily. Take their license

I'm extremely disappointed with the way Ride Now Motors in Monroe, NC handled the towing of my…read moredaughter's vehicle this evening. Her insurance had briefly lapsed but was reinstated earlier today before the vehicle was towed--proof of coverage was going to be submitted to the office the following morning. Still, the car was towed without any notice. Technically, the car was towed without cause, because at that point, it already had active insurance coverage. This is going to cause a major disruption for my daughter, who is in the final weeks of nursing school and absolutely cannot afford to miss any days. Now we are stuck covering unnecessary towing fees and Uber costs--expenses that could've been avoided entirely. As a customer, I expected better. This situation was handled poorly and unfairly, and it reflects very badly on the dealership's customer service

DO NOT BUY FROM RIDE NOW MOTORS - Dishonest, Unprofessional, and a Complete Nightmare…read more My experience with Ride Now Motors has been nothing short of a nightmare. I'm posting this review to warn other customers about their deceptive business practices and complete lack of professionalism. I purchased a vehicle from this dealership on November 9, 2024. As of April 8, 2025, I still have not received a valid, transferable title. That's nearly five months without a title -- and no resolution in sight. The dealership sold me a vehicle without a valid title, then proceeded to delay, deflect, and deceive at every step. They've made endless excuses, and lied repeatedly about when the title would arrive. I've been told multiple times that I'd get a callback, but almost never do. I'm constantly told that "no one is available to help" -- and the issue goes unresolved. This isn't just bad customer service -- it's blatant dishonest and illegal. They do not follow through on their word, and they've shown zero accountability or integrity. At this point, I've paid in full for a car but still don't have proper ownership rights. Ride Now Motors has refused to make things right and continues to mislead and stonewall. If you're in a similar situation, here are steps you can take: -NC DMV - License & Theft Bureau: ncdot.gov/dmv | 919-861-3143 -Union County Inspector's Office: 704-331-4500 -NC Attorney General - Consumer Protection Division: ncdoj.gov/file-a-complaint | 1-877-566-7226 -Better Business Bureau (BBB): bbb.org -Federal Trade Commission (FTC): reportfraud.ftc.gov Bottom line: Ride Now Motors is deceptive, unreliable, and not to be trusted. Spare yourself the frustration and financial headache -- take your business elsewhere.

Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive…read moreit (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things.

I had a verbal agreement with a sales rep (Devin) that was also confirmed by the manager. Once a…read morewritten agreement was set, the price didn't reflect the verbal agreement. Once a confirmed agreement was finally met, all communication from the sales rep and dealership stopped! This was after I purchased an airline ticket to travel down to purchase the vehicle!!! Absolutely the worst experience in vehicle purchase history!!!

Great service! Very friendly and professional staff! I appreciated the easy ability to test drive…read moremy car before my purchase! Purchased a 2017 Toyota Camry. With 7000 after purchase miles, this thing is still running great! I really love this car and I am so glad I found this place! I called the warranty company that they added onto my purchase to ask a question and they picked up the phone immediately! No complaints at all!

At first I thought I had found the best place and nicest people. Within the first week of me having…read moremy Audi Q5 I advised them there was an oil leak and was advised that they (Audi's) burn oil and it was normal. when white smoke is coming from your tailpipe that is not normal for ANY car. then two weeks after purchase I brought it back and the engine was flushed. I continues to voice concerns as I need my car for work and wanted to know how long the car was really going to last. Then I bring it in for an oil change and am told I have a blown head gasket and will need a new engine. Allen wanted to put stop leak in and send me on my way. His other partner and mechanic actually tried to help me and get it fixed but Allen would not help pay for any of the work that needed to be done. I don't feel that someone should have to put 5-6 thousand dollars into a vehicle after only having it three months and previously stated concerns with this same issue. Now I have a car that I owe the full price on and it doesn't run. I changed my Google review and got a call from Allen worried about why I changed the review instead of worrying about what is going to be done with my vehicle. VERY UNPROFESSIONAL AND RUDE!! I had actually referred people to him thinking he was good and honest. And still no help with fixing the problem