Tour Company: Alaska Vacation Store OR WHitsett Travel, 330 E. 4th Avenue, Suite 203, Anchorage, AK…read more99501 Tour Operator: Wigi Tozzi 1(877)MY ALASKA (692-5275) Travel Dates: June 30 - July 6 2013 Experience Title: WORST EXPERIENCE DUE TO TERRIBLE CUSTOMER SERVICE This was by far the worst tour company I have ever dealt with. The owner of AlaskaVacationStore - Wigi Tozzi - lacks courtesy, etiquette, customer service and professionalism. He has no idea what 'customer satisfaction' means. I am really surprised the way this company operates and how they still manage to be in business?? Experience Details: Made first enquiry call to Wigi and thought of him to be trustworthy tour operator. He sent impressive tour details and quoted a very high price. Even then, I fell for the plan and trusted him - BIG MISTAKE. As soon as I took the bait and made the commitment, his communication style changed from excellent to I-do-not-care attitude towards me. All communications were always one sided...initiated by me... never once did I get a call back from Wigi... Usually the vendor calls customer for payment, but in this case, surprisingly, I had to call him 10 times so that he can accept my payment and finalize the bookings. Due to the high price quoted by Wigi, I had to cut bear watching tour from my itinerary to save myself some money, at the end of the planning Wigi increased the quoted price anyways siting hotel unavailability and other reasons. He completed bookings very late in June even when I said YES in March. His strategy was to make me wait for 2 months, so that at the last moment he can increase price and I'll have no option but to say yes to whatever price and hotel changes he offers me. Terrible and shameless way to make money out of your clients! This has been by far the worst experience for me. AlaskaVacationStore works purely on commission basis and doesn't care what their customers wants. Wigi Tozzi is by far the worst tour operator I have ever done business with. He lacks courtesy, formal communication skills, ethics, and flexibility. He made me pick high priced hotels as part of the package and later charged the extra price to me. In our trip, we could not take the Talkeetna Air Taxi due to bad weather and I asked Wigi for refund. After 2 months of numerous frustration filled phone calls and emails, he finally refunded the amount. I work in service industry myself and after coming back from my Alaska vacation, at least 8-10 of my American co-workers, managers and friends made serious enquiries about AlasaVacationStore and I honestly told them - NOT TO DO BUSINESS WITH WIGI. 4 months of terrible customer service experience!!

From the owner: Are you ready for a thrilling getaway in the beautiful landscape of the Last Frontier? Then Alaska…read moreWilderness Travel, based in Anchorage, is the travel agency you want to connect with. Since 1984, they've been the leading agency for travelers looking for relaxing vacations and exciting tours. Whether you're here to visit and need lodging or you want to take part in their National Park tours, these travel agents will make sure your stay is one to remember. They have numerous packages and adventures to take advantage of that work for special occasions such as honeymoons, vacations, fishing trips, and more. The travel agents here will help plan your dream getaway, taking care of everything from flight arrangements and airline tickets to lodging and making sure you have the right travel insurance. Escape the stresses of life and contact Alaska Wilderness Travel today to arrange your vacation. Call (907) 277-7671 to speak with a representative or visit them online to learn more about their vacation packages.

My family booked two excursions with Alaska Tours--the Kenai Fjords Glacier Boat Tour and the…read moreDenali National Park Bus Tour--and the experience was outstanding. Our agent, Karlyn, went above and beyond to make sure our trip stayed on track. Due to unexpected road closures, we missed our scheduled boat departure, but Karlyn acted quickly and was able to get us on the next boat. Her responsiveness, professionalism, and dedication turned what could have been a stressful situation into a seamless experience. We truly appreciate everything she did and highly recommend Alaska Tours and Karlyn for exceptional customer service.

While planning our bucket list trip to Alaska for our 38th wedding anniversary, we wanted it to…read moreinclude a week on land and a week at sea. We had already decided on the cruise we wanted to take, and we had booked it separately. We started to put together what we wanted to do on the land tour, and doing the planning on our own quickly became overwhelming. We looked at several websites that offered travel arrangements and we decided on Alaska Tour & Travel. Mostly because the Best of Denali & Kenai Fjords Tour 120 offered a variety of activities and things we wanted to do. It was an even bigger bonus to find out that we could make alterations to further enhance our tour. Even with those alterations, they were able to put the journey together in a seamless manner, leaving us to just enjoy Alaska without the worry of how we were going to get from one destination or excursion to the next. From start to end, Alaska Tour & Travel was there to assist us and keep us informed as the trip progressed. This was so comforting and made our trip very enjoyable. With the planning services we received, we can't say enough good things about Alaska Tour & Travel. We both highly recommend Alaska Tour and Travel and will use them when we plan our next trip to Alaska. We would also like to give a shout out to Kala Jenkins and Skye Smith for all the work they did for us. Thanks for a great Anniversary!

Like the others who have reviewed, at first, Wigi seems very professional with a well-organized…read morecompany. The process of planning our honeymoon went relatively smoothly, and he even contacted us about an emergency in Alaska while we were there to see if we needed anything. Very nice of him. HOWEVER. For a couple days during the trip my wife was very sick, causing us to miss a zip line trip we had scheduled. Wigi promised that we could get a refund for the missed trip (close to $300) so I trusted him and we went on to have a great rest of our trip. Fast forward to almost a year and a half later, numerous attempts to reach him via phone, and plenty of emails with no response, we are still out $300. Avoid this company like the plague.

Tour Company: Alaska Vacation Store, 330 E. 4th Avenue, Suite 203, Anchorage, AK 99501…read moreTour Operator: Wigi Tozzi 1(877)MY ALASKA (692-5275) Travel Dates: June 30 - July 6 2013 Experience Title: WORST EXPERIENCE DUE TO TERRIBLE CUSTOMER SERVICE This was by far the worst tour company I have ever dealt with. The owner of AlaskaVacationStore - Wigi Tozzi - lacks courtesy, etiquette, customer service and professionalism. He has no idea what 'customer satisfaction' means. I am really surprised the way this company operates and how they still manage to be in business?? Experience Details: Made first enquiry call to Wigi and thought of him to be trustworthy tour operator. He sent impressive tour details and quoted a very high price. Even then, I fell for the plan and trusted him - BIG MISTAKE. As soon as I took the bait and made the commitment, his communication style changed from excellent to I-do-not-care attitude towards me. All communications were always one sided...initiated by me... never once did I get a call back from Wigi... Usually the vendor calls customer for payment, but in this case, surprisingly, I had to call him 10 times so that he can accept my payment and finalize the bookings. Due to the high price quoted by Wigi, I had to cut bear watching tour from my itinerary to save myself some money, at the end of the planning Wigi increased the quoted price anyways siting hotel unavailability and other reasons. He completed bookings very late in June even when I said YES in March. His strategy was to make me wait for 2 months, so that at the last moment he can increase price and I'll have no option but to say yes to whatever price and hotel changes he offers me. Terrible and shameless way to make money out of your clients! This has been by far the worst experience for me. AlaskaVacationStore works purely on commission basis and don't care what their customers wants. Wigi Tozzi is by far the worst tour operator I have ever done business with. He lacks courtesy, formal communication skills, ethics, and flexibility. He made me pick high priced hotels as part of the package and later charged the extra price to me. In our trip, we could not take the Talkeetna Air Taxi due to bad weather and I asked Wigi for refund. After 2 months of numerous frustration filled phone calls and emails, he finally refunded the amount. I work in service industry myself and after coming back from my Alaska vacation, at least 8-10 of my American co-workers, managers and friends made serious enquiries about AlasaVacationStore and I honestly told them - NOT TO DO BUSINESS WITH WIGI. 4 months of terrible customer service experience!!