I cannot even begin to describe how upset I am at the service we just have received this evening. Upon out arrival, we waited a few minutes to be seated even though there was many empty tables in our site. Once we were seated , we were greeted by a server by the name of Steph. She took our drink orders and left for about 5 minutes and returned to place our order. Once our order was place, a great deal of time passed before our orders were received, where we did receive our orders, most of us needed new drinks and my son requested his be refilled, again a lot of time passed. We kind of gave a bit of understanding as there was a Birthday dinner party there as well. Once I had eaten less than 1/4 of my steak, it was clear that it was very under cooked to my request of medium-well. as I waited to see our server, I continued eating my vegetables. At this point all of our drinks were empty and un-refilled and my son hadn't yet gotten a refill either. I finally had to interrupt our server as she walked by and by without even looking at our table. We were all clearly unhappy at this point. I indicated to our server that we still hadn't received our drinks and that the steak wasn't as requested, after showing her, she agree'd and took it back to the kitchen. My family continued eating as I did as well until we were all done our food, I was done sooner as I was waiting for my steak to come back. about 15 minutes of waiting, I finally got it, at this point it was very overcooked beyond well done. again I mentioned our drinks and the server said " Oh yeah!" and walked away. I ate what she brought back as I was hungry and tired of being treated like we were not wanted there. 5 minutes passed and I again flagged our server down and she came to the table and said "oh yeah, your drinks", at this point I said no, we want our cheque, and I indicated to her that we were very dissatisfied beyond what we could express. We went to the cash with my bill that was for $76.78 and as I gave her the $80.00 to pay the bill, she then looked at my like I hadn't given her enough. She then asked if I wanted my change back, this insulted me yet even more, I asked her " should I have to ask or do you assume to keep peoples money?" she then put down the change on the counter closest to her and then walked away very a very bad attitude, my wife looked at me at said " what did you say to her?" flabbergasted I said "all I did was ask for my change". My wife looked at me with and clearly seen how humiliated I was at this. Upon going outside my wife made it clear that she never wants to set foot in there again. I have to agree with her on my part as well. I am a business owner in Espanola and meet frequently with clients for meals at this Montanas but I am so humiliated that I don't want to go back there again. I have never ever felt so small asking for my change back let alone after being so clearly unhappy with the service. I pay $30 in gas just to travel for quality family meals in Sudbury from Espanola, I will be damned if I go back there to be made a fool of again. I have explained this to you here as best as I can and yet after 3 hours I am still livid at this whole thing. read more