Our condo was ok but didn't have enough bedding for the pullout couch. They were unable to bring…read more out the proper bedding until the following morning. We ended up pulling off part of the bedding from the other bed so that our third person could use the pullout couch. The resort would not help us since Perfect Stays had rented us the accommodations. When we booked the place we had no idea it was managed by a third party

We rented a 2 bd Kapalua Bay Villa (33G4) in October 2025. The booking process was easy and more…read moreaffordable than similar villas offered by other property firms. We have found some problems with other villas regarding the air conditioning, however ours worked perfectly. When we wanted ac, we just closed all the windows, during the evenings we could turn off and open windows when the weather was cooler. Reasons for 5 star - clean - Furniture placement and comfort - beautiful ocean view - next to the pool - close walking distance to beach trail - ground level (easy access to parking) -quiet - good staff interface with the rental company for child's crib and toys

My family of four just spent 5 nights in Maui at Honua Kai. We had a wonderful time! The condo…read moreitself was perfect. Very clean, handy amenities, great view, plenty of space, convenient location. The beds were comfortable and the patio doors that opened the length of the living room were so perfect in the mornings. The resort property was immaculate. Beautiful landscaping and the pools and hot tubs were great. It was hard to find a chair if you went in the afternoon but not a deal breaker. The property was steps from a beautiful golden sand beach with the most amazing snorkeling. Walk south a few yards for easier entrance to the water and prepare to be wowed! So much coral teeming with fish. On our last morning there we also saw 3 eagle rays, several turtles, an octopus and a couple eel. Just magical! Maui Resort Rentals had great communication prior to and throughout our stay. Most answers to questions were just a click away. I would not hesitate to stay here again in the future. What an amazing place for a family vacation!

We have gone on several trips as a whole family of 13 people. The accommodations were perfect…read more The location was wonderful with the three pools which entertained all of my grandchildren, the beach for some wave jumping and the coffee shop for all of the adults! I would highly recommend staying here if you have a large family. Our dinner time in the outside kitchen area was wonderful.

Kevin Sullivan was my buyer's agent when I purchased my condo in Napili. He showed us properties…read morewe had seen on-line and gave us the pros and cons to each complex / community. I could not have been happier with all the support and contacts that everyone at Sullivan Properties provided to us. The entire process was almost hands off for us. Pat, Kelly and Kevin knew appraisers, Termite companies, on island mortgage brokers, everyone. I could not have been happier.

I am so disappointed in this company. It is my 15th straight year in Maui and the first bad…read moreexperience I have ever had!! I was supposed to travel to Maui during the Kona storm on March 14th. My flight was cancelled out of LAX after 13 hours of deferring it. While this was going on, I spoke with the after hours person of Sullivan Properties who told me at one point, the road had a mud slide between the airport and the resort......hoping to be cleared at some point. The governor had declared it a disaster zone and asked visitors to rearrange their trip if at all possible. Having the expense of now an overnight in LA and deferring of my flight once again on the 15th, with the forecast, flooding, power outages and sink holes, we decided to cancel all together instead of spending another day in the airport. I asked Sullivan Properties if I could get a refund or future credit and she told me that without having purchased the insurance, it was non refundable and I would just be out. I feel with the extenuating circumstances and the Governors announcement, some grace should have been shown. It's not like it was just a little bad weather or mild storm. It was basically a hurricane for days!!! I would have never expected mercy with bad weather but I feel like this was above and beyond normal. I have read about many travelers, who were in the same circumstance as me, who praised their resorts for refunds or credits despite not purchasing insurance. That, I feel, would have been the right thing to do. Acts of God should be covered with or without insurance. We were supposed to be staying at the Whaler but I know you can rent packages at the exact same place through Expedia at the same or cheaper price with coverage that is easy and fair. This unit was rented through VRBO who was also not helpful in fighting Sullivan Properties although VRBO refunded ALL of their expenses on their end (cleaning fees and taxes). $1900 is a lot of money to lose!!!!

We rented at Kapalua Bay Villas in September2022 through Quam Properites and they were a pleasure…read moreto rent through. Very professional system from paperwork to checking in. Condo had plenty of supplies for our stay. Nicole was wonderful in answering questions and recommending new restaurants we had not tried yet. So much better then renting from ABnB or HomeAway-Expedia Group. More personalized service and flexibility for your money. I definitely recommend using Quam properties for any Maui rentals!

My husband and I just rented a unit in Kapalua (Bay Villa 34B4) and could not have been happier…read morewith our experience with Quam Properties! They were wonderful with all communication and prompt attention to anything we needed. The unit was absolutely beautiful and pristine! They clearly paid a lot of attention to every detail and made sure that we had all that we needed. The pricing was extremely reasonable. We would not hesitate to rent from them again and we highly recommend you rent from them as well! You will be so happy you did. Thank you for everything, Quam Properties!! We would not have had the same amazing vacation that we did without your help!

Units are huge and with epic views, however it's pretty old and faded…read more There is direct beach access, but it's small and at least while we were there had heavy surf so less suited for swimming with little ones. Biggest annoyance tho, was that our unit hadn't been properly cleaned. Some personal items left behind from a former occupant, and most of the dishes and glassware had to be washed before they were suitable for use. While there are plenty of fans, there's no air conditioning, which is a huge miss for a tourist resort catering to folks not necessarily used to this heat. Unlikely to return here. Lots of choices nearby, will go somewhere else next time.

We enjoy being timeshare owners that gives us the opportunities to visit and stay at many beautiful…read morehotels. Sands of Kahana was a perfect place for us to stay. Great staff upon arrival, friendly till check out. Room was great with all the amenities we needed. Beautiful property, restaurant, concierge and easy access with free parking. Mahalo RCI & The Sands of Kahana, we will definitely be back! Maui No Ka'Oi.

We stayed in this unit for the first time & have been staying up at the Ridge for 40 years. It was…read morea lovely unit & the views were great. We would highly recommend this unit for a most memorable vacation. It easily accommodated 5 of us for most of our stay. Diane & Terry have always been super to work with - they are on top of everything. Ridge Realty rocks!

We stayed at The Ridge unit 2423 and the view is just spectacular! We could watch the whales from…read morethe balcony while sipping our coffees in the morning. Pure bliss! The condo is totally equipped and very clean and comfortable. It is a very exclusive area in Kapalua and I could not have picked a better place to have an unforgettable vacation with my family. Thank you Ridge Realty Rentals!

I rarely write negative reviews unless the situation really warrants a post in an effort to help…read moreother travelers. However, our experience was so bad because of the manager, Terry Kruse, I felt compelled to post this review. I will NEVER stay at a Maui Lodging Properties again. I would highly recommend that any visitor to Maui or any property owner, should avoid this group entirely. The manager, Terry Kruse was rude, unprofessional, arrogant, unorganized, incompetent and condescending. Upon arrival, we called Terry to confirm the unit was ready and she assured us that we "screwed up" our reservations and were a day early. After a quick and panic-stricken review of our reservations, we were able to confirm that we had arrived on the correct day. Unapologetically, she "allowed us to check-in" as indicated on our confirmation notification and reminded us that "things happen "because I (Terry Kruse) manage 15-20 other properties". When I asked for her supervisor's name and number, she said that SHE was only person to speak with at Maui Lodging Properties. I found her unprofessional manners were beyond incredulous. Unfortunately, our visit to Maui included a doctor's appointment wherein Terry refused to believe we had an appointment on a Saturday and asked for proof of the appointment and the reasons. Our surgeon's office contacted Terry with a confirmation of said appointment and a reprimand/reminder of HIPAA laws. I will not speak badly of the unit we stayed in- it was beautifully located, clean and PERFECT for our needs. However, I am deeply concerned for the owners because I have never encountered or dealt with such a rude and unprofessional person in my life. I hope the owners rethink their property management needs and seek elsewhere. I will share with my friends, my network and my family of the horrific service we experienced from Ms. Kruse. It is my opinion that visitors of Maui should avoid staying at any property managed by Maui Lodging Properties, especially is Terry Kruse is assigned to you.

Vacation Renters Beware!!…read more I booked a Maui Condo on 2/14/12 with Maui Lodging for a vacation my wife and I were planning to take with our oldest son and daughter-in-law. I signed the Rental Agreement, paid the deposit and was confirmed for a 2 week stay. On 2/21/12, I received a call from Maui Lodging cancelling my reservation. They told me that the owner wanted to rent the condo to a friend instead of renting it to me and my wife. I told them they couldn't do that because it would be a breach of contract. They said there ARE doing it and to consider my confirmed reservation cancelled. They did offer to try to find a replacement for us, but my wife and I had put a lot of research into our selection and we knew that the one we rented was really unique and not replaceable. (They did come up with 2 VERY POOR alternatives.) Even if they came up with a good alternative, we had no confidence that they wouldn't do this to us again. Darlene, one of the owners of Maui Lodging and a real estate broker, told me they do this all the time. We have dealt with Maui Lodging for years under the previous owners (Ron & Michele) and the service was superb. Unfortunately, the new owners don't have a clue how to treat their clients. I recommend going elsewhere to make your vacation plans or BEWARE!!

We had a very difficult time with Sailors Realty. There were a few times that we had repairs that…read moreneeded done. We submitted a request to repair our dishwasher, and we had to call, text, email, multiple times before we got a response. We spent the last 3 months with pending repair orders that I submitted. Deeply frustrated. They use a very outdated payment program which we had problems 3 times over the course of 1.5 years living in our condo. Rather than fix the problem I was given a warning about eviction if we didn't resolve the problem. I showed them the problem with the system, and 1/3 times got my late fee back. Communication was the biggest issue. I dont want to have anyone breathing down my neck, but to have someone you cant reach when you need them is deeply frustrating.

Dan O was very friendly, honest and helpful professional with us and provided a great location for…read moreour long term stay in Kahana. Dan is a very straightforward guy who tells it like it is and I appreciate that. Thank you Dan for helping to make our stay memorable.

Rubbish management company that's gotten even worse since it was acquired by Casago in May 2025…read more Our family owns a condo in Kihei, and Vacasa took over as the management company post-COVID. We've owned this property for over 10 years, and since Vacasa took over it's been getting progressively worse in terms of service response and quality. This trip, as luck would have it, we returned home after supper at 8:30pm to find that the battery on the punchcode doorlock was dead. We're literally locked out. Of course our reservation info is locked inside. Called Vacasa 24/7 assistance. What a ridiculous experience! For 10 minutes we got told repeatedly that a) they don't manage our condo (who tf we paying fees to then?!?), b) there have been no reservations under this name since 2023 (we come annually), and c) they only manage 2 condos in our complex (we personally know more than 2 families in this complex who use Vacasa). What. The. Hell?? We knew it was getting bad, but damn. How can this information be straight-up AWOL from the system? So once they finally located our info, it magically appeared somehow, we were asked to wait for a call back. It took nearly an hour to get a return call. Can I imagine this happening to our guests? Oh yes I can. We'll be ditching Vacasa ASAP, like so many others before us. We were becoming increasingly dissatisfied with other aspects of the company, such as bookings and maintenance issues, but this takes the cake. Once we did get a call back, a friendly fellow came to assist and replaced the battery within 20 minutes of the return call. That second star is all his. The phone rep Mia was also kind although the experience was still very frustrating. I can only imagine what it's like to be a Vacasa employee and taking the brunt of the abuse for management incompetence. I hope both these kind folks find a more worthy employer soon.

My love and I booked a vacation on VRBO and selected a condo in Waikoloa Village managed by Vacasa…read moreHawaii. Since our flight was arriving in Kona at 10:30 a.m., and the check-in was listed at 4:00 p.m. or later, I wrote a polite email to inquire whether we could check in as early as 1:30 p.m. as we had luggage in our rental vehicle and wanted to begin our vacation with eager anticipation. I also asked vacasa if I could arrange a floral delivery that would be delivered in advance in our unit to greet my love upon our arrival to make things extra special for her. Both the early check-in and the floral delivery request was summarily denied. I then wrote to vacasa again and let them know I was not expecting this sort of reply. I politely asked if we could drop our luggage and have it locked in some sort of room or in the unit while we waited around for their 4:00 p.m. or later check in that they were adamant about. Amazingly, vacasa denied our request to leave our luggage even though I specifically informed them I thought it was a security risk to have all of our vacation luggage in our vehicle and unattended while we killed time at a beach etc. As a result of their inhospitable and completely unhelpful demeanor I promptly canceled the reservation. They refunded my initial deposit. That much is good but I wanted to let everyone know never to use this company. I can't believe basic hospitality is something vacasa will not provide. This is a nationwide company and Hawaii is a premier vacation destination. You can do better! Avoid vacasa at all costs!