I had an excellent experience here the staff was kind, professional, and genuinely caring. They treated everyone with respect and made sure all questions were answered. The facility was clean, organized, and welcoming. It's clear that they truly care about the well being of their patients. I highly recommend this medical center to anyone looking for compassionate, high quality care. read more

If I can have this place closed I will My dad was there for 3 weeks he got an stroke Thursday night and they didn't notice for them he was normal not eating or drinking for 4 days in a row and that was me asking the nurse if he was fine his blood pressure his diabetes under control obviously they got mad for me asking those questions bottom point worse place to send your love ones let me be clear not everyone but nurses and doctors they don't care they give so many patients to cnas I hope the system do something about my dad is intubated and not responding anymore and all of this because of a neglect center read more

Friendly staff. Only thing, my mom was there a few days, there was only one nurse for the whole floor. They need more staff. read more

I want to take a moment to thank everyone at Montebello Care Center for the outstanding care my grandmother received during her rehabilitation stay. As her granddaughter, I was naturally concerned about making sure she was in a safe, supportive, and attentive environment--and Montebello absolutely delivered. read more

DO NOT BRING YOUR LOVE ONES HERE! This place doesn't care! The quality of care is horrible! There's so much I can say about this place but it will take forever. Just imagine eating your horrible food right next to your container with urine? They don't empty out the urine bottles!!! Ugh! Horrible! The staff lie a lot. I meal prepped my father's food and it wasn't given to my father. When he was sent to this place his health decline drastically. They talk a good game but so unprofessional. Two staff members told me that they wouldn't bring their loved ones to this facility! Please!!! If you don't want your love one to pass away in this facility don't bring them here! I beg you!!! read more

If I Could give 0 stars I would, this place is horrible starting with their nurse supervisors. My auntie had a stroke and was send to this place for rehab. My auntie was complaining a lot she had UTI, they are very careless. She fell three times from her bed. Im waiting an answer from her social worker to get her tranfer. My auntie can't speak she lost her speech from the stroke she cries because it burns her, but they don't care her main reason for being there is for therapy. Shes Vegetarian and they keep given her chichen when we keep telling them not to give her meat. Nurses don't follow instructions on the notes or simply they don't care. Very disappointed I don't recommend this place. read more

My 69 year old friend was transferred here from the hospital. She has MS and can't walk anymore after her fall. She said the food was good there. I got a call saying, pick her up tomorrow. What??? If not, she will have to pay $500 a day she is her and she doesn't want to do that. They really wanted her out of there. No warning, no nothing! I said, I called and was told you will not send her home if no one is there to watch her. This social worker kept saying you need to pick her up tomorrow. I said, I can't, I can't lift her, she can't walk. She can't go home, no one is there to watch her! I had to hurry up and find an assisted living place, rush, rush, check it out. So stressful. This is not how you should treat patients. I don't think this was right. They did order the things I asked them to through medicare, a commode, wheelchair, hospital bed. That was good. My friend wanted to get out of there ASAP. read more

We brought our father in law for short term for him to get rehab we were worried at first we have never had this situation but the staff made it so easy great costumer service and the Nurses were great we are so pleased with this facility and the communication was great I will definitely recommend this facility thank you Montebello staff read more

Place needs some work. Over all facility and to the beds. My father was here for a month. He needed a lot of physical therapy to be able to be on his own again. His clothes would get lost. Diapers weren't changed he would have to call me so I could call the front desk to have someone go and clean him, he said he would be waiting for over an hour. The beds had no rails, he tried to get up and fell. Only time this place called me. Communication with family members doctors or anyone didn't exist He has since passed but thought I would write a review to let everyone know what this place is really like since he's been on my mind. If I knew what this place was like I would not have allowed him to be sent there. read more

Montebello Care Center - Skilled Nursing Near Me - Montebello, California

My father was here last year recovering from a broken hip. It was not a good experience. Disorganized- staff is very disorganized, it seems like there is very little communication within staff at this facility. Often I would call to arrange to drop off personal belongings for my dad, and staff was not sure who was in charge of making sure he received the items I dropped off. Several times I visited my dad and he would be wearing other people's clothes. It is sad that they could not do something as basic as tracking a patient's personal belongings. Poor care--I was wary that this place was low quality because in my research I found that they had been fined for violations. But, we had to send my dad there because our options were limited in the midst of the pandemic. My dad complained to me every day that he was not comfortable here, so I had to move him home sooner than anticipated. Please consider alternative options before sending your loved ones here. https://health.usnews.com/best-nursing-homes/area/ca/montebello-care-center-055153 read more

If I was able to I would give this place a NEGATIVE 20 STARS.. My dad has been here for about 30 days and we would get constant calls from him saying that it has been calling the nurse for over an hour and no one comes to his room.. Been waiting outside for more than an hour trying to get him discharged and no one seems to give a flying fuck.. not to mention this Covid thing is making things more difficult to talk to anyone to find out what's going on.. DO NOT BRING YOUR LOVE ONES HERE..... read more

Great placed to take your loved ones. It's clean, well staffed and they show that they truly care about people.

Great service! Esteban was really helpful and kind. Need more folks like that in the health care field.

This rehabilitation center is very clean, and it does not smell. The patients here are well taken care of, and they maintain the place clean. Their therapist have been here for many years and I can see how well patients do under the program. I'm overall very satisfied with the care. read more

Great nurses, lousy lazy administration. The case manager and social worker are nothing but a bunch of liars who care more about their appearance than they do about their patients. They made promises they did not keep. they told me I signed paperwork which they couldn't produce. They bullsh! . We had broken furniture that they promised would replace they never did. They never gave me my discharge papers. Admn really need to be investigated. I did report them to the health department for their ice machine which was giving my roommate chronic diarrhea. The social worker and case manager do not know what they're doing a And Operating The system and will lie to save their butts. Since this was the end of the year, the rumor was they were cutting costs to increase their year end bonuses, especially the kitchen. Never had fresh vegetables or fresh fruit to cut costs. Many many OSHA violations with a lazy maintenance man. read more

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Terrible , all around bad service , smells , very disorganized , dirty and the food very low quality , no one knows who is doing what , lots of untrained people , they take forever to answer the call button , I would stay away from this place , very very bad , I would rate this place a minus zero 16 times, disgusting . zero minus 10 read more

Mom has been here for two months under their care. No progress she has actually regress on her health condition. Staff has no idea of the correct health progress. They don't have great comunicativos. One reps states something another other things and they could never have correct information. When they talk to you they say one thing and when you questioned that something else was said on a different date. Then they go back to agree on what you questioned. Bad service. No cleaning habits. Mom. Has not had her teeth cleaned nor fingernails or foot nails. We asked for them to schedule am appointment no appointment has been schedule read more

The nurses and staffs were very helpful and caring and is doing a great job. I greatly appreciate to all the nurses and staffs for the good care I received. Also thank you to Ms Norma Cabrera(Admission Director) and the case manager team Ms Diane, Ms Brenda are very helpful,assist and coordinate any patient's needs. I also want to thank you for the excellent assistance from the physical rehabilitation team during my recovery from total knee replacement.I am continally grateful for your fine support,coaching and friendly patient support and encouragement.Especially Ms Gaye,Alex,Robert and Jen(OT). I highly recommend this facility. read more

The Montebello Care Center is located in the heart of the city of Montebello. It has provided care and rehab services for countless patients in the community. For the past 5 weeks they have provided therapeutic services for my aunt/sister as she recovered from a life changing and altering surgery. They have treated her very well and our family is very grateful for the personalized care she received at MCC. I would highly recommend this facility for anyone who needs skilled nursing services. 5 stars read more

DO NOT BRING YOUR LOVED ONES HERE!!! My father suffered a stroke and was transferred from St Francis hospital to this place and was here for about 5 days. Their visitation rules change DAILY supposedly because of COVID bla bla bla but honestly it depends on who answers the phone and what mood they are in. To be honest I feel like they just do not want people to see how utterly disgusting this place is. After much complaining, my mother was allowed inside to visit my father and explained to me how extremely dirty and smelly it is inside. My father needed help with restroom as he could not get up during his stay and they would leave him dirty and urinated for hours until my mom complained and complained about him needing to be changed. Then when they finally would come and do their job, the ladies had an attitude with my mother. I can only imagine how it was when my father was alone and over nights. My father was supposed to be on a heart healthy diet and his food was EXTREMELY salty. The only good thing according to my mother was the coffee. My father could not physically feed himself so my father would not eat when my mother was not their so he would not eat. He lost a lot of weight during his stay here. My father was not given enough physical therapy as his muscles would hurt extremely when we finally were able to get him transferred out of this place. 3 days into his new place and he's able to move better with way less pain. If I could give this place negative stars I would. If your parents or loved ones were evil to you then this is the PERFECT place to get back at them. There is a saying that says "I wouldn't wish this on my worst enemies" but I honestly would wish this place on my worst enemies. Hope this review helps. read more

Very great service nurses are the Best Stephanie, Luis, Adriana Irandi , Henry and any others that were able to help my mom at night that I wasn't there thank you nurse supervisor Rosa in administration Nadia, Norma Arcadia Thank you for making my mom feel very welcomed in the facility you all became family to her she enjoyed her short recovery stay Also I can't for get my mom's Guera Katie she was the one who she was more around my mom thru out the morning and dealing with her Crazyness but made her laugh in activities Precious Thank you. Thank you all if I could I will take my mom back jk she is good at home now will be visiting soon read more

I will admit that I was a bit skeptical about this place when I went to visit it prior to my father being admitted after his stroke. The center is a bit outdated and needs upgrading but there is where any of the things I didn't like ends. The staff was amazing! They were very attentive, caring and extremely patient with my father. They always kept me updated on my fathers progress and any other concerns. It felt to me that the staff genuinely cared for my father and it helped me sleep at night knowing that he was in good hands. I would like to thank Elsa,Tatiana, Esther,Heidi,Myra, (Alex muito obirigado) Warren,Prashant,Martha and Maria for everything you all did. Caring for a elderly person after a stroke is no easy task and I hope you know you all made a big difference. Thank you! read more

Truly a crap show. Fernando is really the only thing good there. When he is there and when he's not bombarded with the rest of the staff's mistakes Fernando get's things done. They get one star for Fernando and one star for the this bald Latino male nurse who overheard me helplessly looking for my mother's room. All I could get out of everyone else was "I don't know" " I don't know" "I don't know" I felt like I was running through the halls of a nightmare trying to find my mom and no one knew where she was or cared to help me find her. For all they knew I was walking around with a gun. I didn't feel safe having my mother there. Very sad disturbing experience. No one was on the same page. Their lack of communication is frightening. read more

I highly recommend this facility to anyone looking to bring a family member in for physical and occupational therapy. The therapist are excellent and experienced and the facility is very clean. read more

Horrible place. Personal items r lost n never recovered nor r u compensated Patient fell from bed at nite. Not enough people on staff to take care of patients read more

Do not take your loved one there, horrible experience, one star only because my mom came out of there breathing, no one calls you back, if you need help good luck, my mom went to hospital from there dehydrated, how?? The place smells bad, you hear patients screaming for help for hours, my mom was left many hours sitting with a dirty diaper, she fell multiple times, honestly find another location read more

We had my father in this facility and encountered several things that were not up to par, we've encountered really bad Rns as well as cnas but there were also some that were really good but without the backing of good management personnel who did not give a rats ass to the services that were provided and always short staffed some patients went unattended for hours didn't receive care on time ended up at the hospitals read more

i love the personal so loving and caring best place ever i seen how caring and loving with patients

This place is amazing!!! They are bilingual and very caring! I've placed many loving families loved ones here and had great outcomes!!!

Very clean, well staffed and very friendly! Great facility! An amazing place to put love ones!

Depressing to say the least. My 92 year old mother is here out of necessity but I can't wait for the doctor to release her from this sad situation. Although the people who work here do their best in accommodating the patient's needs, it's still a sad place to be in. I guess this is what you get when you can't afford better or your insurance will only cover this facility. No matter how nice the caretaker's are, it's a dark place to die. I wish I had known what I do now. read more

As we enter the 3rd year of the pandemic, I feel the need to write this review because the treatment given by Montebello Care Center to my father still bothers me today. I don't want others to be unaware of what they may be getting into. Some service treatment received was akin to a transaction at Walmart or Target. At a time when my father was thought to be at high risk of death from the Covid illness, as stated by doctors, the treatment team asked my mother to bring him some clothing. Of course my mother obliged and filled a small luggage with his own clothing, some new clothing bought along the way, his cell phone stuffed in the bag, and his favorite jacket on the side. The care center either lost it all, or someone stole it. My mother was asked if she asked for a receipt when she dropped it off, placing the blame on her. The real question should have been if someone offered her a receipt, if that is supposedly the protocol. What followed were months of painstaking phone calls and emails from me and my mother reaching out to them requesting a resolution. The phone system is faulty. Endless ringing, transfers that got disconnected, messages that were not returned. At best were discussions that ended with statements that they would follow up and call back today/tomorrow, and never did, or only did once. I was never provided with a grievance form that I requested the same day my father was thankfully discharged. I had to write my own freehand letter. About 5 months later the care center compensated my father and mother with petty cash, only for the items my mother had bought and happened to keep receipts for. The final letter to resolve this issue struck me as shady because it was signed with a date in March, but it was 5 months later, in August, when we met outside the clinic to complete the "transaction." It feels as though the petty cash and the retroactive date were done to give the impression of a swift and fair resolution. We never found out what happened to my father's belongings. I am grateful that the doctor treated my father medically well enough to survive Covid-19 and be discharged so that he would continue to recover at home. That is the most important thing. Though it is also important to be treated with respect, courtesy, and dignity by all other workers, whether it's the person checking in the belongings at the door, or fulfilling a promised return call by administration. It means a lot when we think our loved one is dying. read more

Worst place ever, there customer service is bad.. my grandfather had an appointment today and the transportation guy dropped off my grandfather at the wrong doctors office for his appointment and left him there without letting anyone know. Everytime I call to speak with supervisor they just leave me on hold for 25-30 minutes without no answer. WORST PLACE EVER! DO NOT RECOMMEND read more

This 1 star review is only in regards to how the clothes inventory is being managed for patients. Our mother was sent here from the hospital. We called Montebello Care center and asked how we go about bringing her clothes to wear. We were told to just stop by and drop off the clothes. We labeled her clothes in permanent marker (total 24 items not counting shoes), took photos, put them in bags that were labeled with her name and room number written in permanent marker. Later when our mother left Montebello Care Center, we asked them to return her clothes so she could use them at another facility. Montebello Care Center told us that Social Services collects the clothes and does an inventory prior to releasing them, and for several weeks were were told they are waiting for Social Services, as they had the clothes. Then later, we received a phone call that they COULD NOT LOCATE ANY OF HER CLOTHES. They asked for a list of clothes, with receipts and prices for replacement, which was sent in August. No response. Followed up with phone messages. No response. Eventually, we wrote up a letter and physically delivered it to the facility, and had the person that took the letter sign and date it. After that, we were told they couldn't find the Inventory List, and the only item on their list was eye glasses (when our mother was sent there from the hospital). They said they would bring this up to management's attention about what to do, but they didn't call back for a week, so we called again and spoke to the Administrator. Administrator told us that their procedure is whomever received the clothes is supposed to write up a list of items, which is entered on an inventory list. WE WERE NOT INFORMED OF THIS BEFORE DROPPING OFF CLOTHES, AND NEVER RECEIVED AN INVENTORY LIST OR RECEIPT WHEN WE DROPPED THE CLOTHES OFF. Why are the patients on limited income eating the cost of buying new clothes, WHEN THE STAFF AT THE FACILITY ARE NOT FOLLOWING THEIR OWN PROCEDURES, AND NEW PEOPLE ARE NOT INFORMED OF THESE PROCEDURES IN ADVANCE? At this point, we still haven't received any reimbursement for her missing clothes, and will continue pursuing this. So what we learned the hard way is if you're going to drop off any clothes/items for loved ones, ASK THEM FOR THEIR WRITTEN PROCEDURE PRIOR TO DROPPING ANYTHING OFF. read more

My grandmother was recently placed into this facility after my uncle, who was her caretaker had passed away. I was very worried about her situation and her wellbeing because of all the stories you hear about nursing facilities for the elderly. I was more so concerned as I live out of state and wanted to make sure that my grandmother was at a place where I knew she would be taken care of. Cleanliness-- While I was in LA- I visited numerous facilities to see if there were any options for a place closer to family, so that my aunts were able to go visit her more frequently. I was really surprised at how many facilities were just down right-- dirty. MCC seems to be cleaner than most places I've seen and researched. I was relieved to know that my grandma was here and not at 98% of the places I saw. Employees-- I noticed that this place might be a little short staffed but when I addressed any concerns or worries about my grandmother's comfort and needs, there was always someone there to accommodate and listen to what I had to say. So for the amount of staff they have and the amount of patients they have -- I can tell they try their best to make sure everyone is happy there. Especially, the RN Rachel-- she is very sweet and good at what she does. I call over to the facility a few times a week to see how my grandmother is doing and when I speak to her-- she tells me in detail how my grandmother is doing-- such as, what she did that day, how much she ate, if she has been responsive to certain things, etc. Rachel keeps me relieved that my grandmother is taken care of. Of course, you would want to see your loved one at home and not at a facility. However, when your loved one is someone like my grandmother where she has Alzheimer and is in need of 24 hour care, you want to make sure they are at a facility that cares for their patients and that they receive the care they need. It is true-- it is your responsibility to keep up to date about your loved one in any facility. But, it does give me relief that my grandmother is here and not at many other facilities because I know that most of the workers I've met while I was there seemed attentive and cared for their patients. My grandmother's stay is still relatively new there -- I will update if anything changes. But, for now- I am happy with the service provided here for my grandmother. read more

Sorry my mother was here for five days at the end of December 2018. They gave her medication that did her harm. She had to return to the hospital and move her to another convalescent facility. I am shocked on how the elderly get treated. The employees here should provide quality service. read more

I had a family member placed here for wound care not too long ago. When it came to placing her in a nursing facility, we weren't too sure what were the best options. Coming to Mintebello Care Center, we were provided the information we needed in regards to her care and the staff was always at their best. They were kind and friendly and attended to her needs as they came. I can really recommend this place for any one that is searching for a nursing facility. read more

Horrible, uneducated people work here! The place is trash!! My grandfather was transferred here after suffering a minor stroke. He was not given his medication, bed rails were not already available as well as a phone in his room. Those should not have to be asked for ladies and gentlemen. I'm sure those of you ignorant twats that work here don't have any education in the healthcare field. I could tell considering that I'm a nurse myself. Please get your education, or leave because you're all a disservice to the elderly patients. HORRIBLE! I will be reporting this facility. read more

There's a giant sign out front upon which they have delayed themselves heroes. That is a LIE!!!!!!!! My mother is there attempting to recover, & because of covid, we can't be there. So, we've had to leave our mother in the care of these "people" with HORRIBLE attitudes. They've lied to us about checking in her, not knowing that, while either I or my sister was on the phone with them, the other is on the phone with my mother. We can hear everything. Once, while my mother was on the phone with me, crying that she wished she were home because she had been waiting an hour to use the restroom, a nurse came in, heard her, and yelled, "You're not the only one here, okay?" When I called the nurse's station to tell her my mom was just waiting to use the restroom, that same nurse said, "I just checked on her, ma'am, she's fine, she's sleeping." I told her I had been the one in the phone when she walked. She promptly hung up. Hero? You be the judge. I know there's a pandemic, & that many facilities are short staffed, but this is beyond the pale. I spoke to a staff member today (I don't want to reveal her name here for obvious reasons) that said that many of the nurses around her "have an attitude." Unfortunately, my mother has developed an infection & even her primary doctor now thinks it would be unwise to release her right now. We're in agony. Most of these people are NOT heroes. A hero goes above and beyond. Given the pandemic, we weren't expecting heroes. We expected delays. But we did NOT expect attitude, yelling, hang ups, or outright lies. We feel so helpless. Do NOT allow your loved ones to be taken here. We were sold a bill of goods. We were told she's be there a few days, then be home. Now she has an infection & we have no idea WHEN she'll come home. We're here, and she's there, with strangers, most of whom simply do not care. read more

Such a clean, cute little place! The exterior of the bldg could use some updating, maybe fresh coats of paint, refinish the cement ramp, and some new parking signs...but don't let the outside fool you...inside is bright, spacious, uncluttered. No bad smells! Staff are very kind and accommodating to the best of their abilities. The staff especially the chiefs(?) are very knowledgeable in their areas. Highly recommend this place, especially if your loved one needs physical therapy, etc! My aunt was here for rehab and she got great treatment! We also saw that the much older patients seem happy and kept busy with activities during the day. I'm sure my aunt would like it here as an elderly but she is not at that age yet... read more