I really appreciate The UPS Store. It's a convenient local spot with reliable parking most of the…read moretime. The staff is consistently friendly, professional, and attentive--they're sympathetic when you're dealing with an issue and upbeat when you come in. The store itself is clean, well-organized, and well-staffed. I'm always impressed by how efficient they are--I rarely have to wait more than a few minutes to be helped.

I dropped two packages for USPS pickup here at the UPS store because my USPS facility doesn't open…read moreuntil 11:00 a.m. and I would be late for work. Watching tracking @ USPS for two days without the packages showing up, I went to the UPS store for information only to find that pickup is done by a 3rd party and according to the Manager it might take up to a week for the package to be delivered and scanned by USPS. Don't leave USPS packages here if you want service! My error, I've learned a lesson.

Do NOT use. UPS for overnight mail service. It is NOT Reliable. The UPS I paid 68.75 for overnight…read moreto be there by 10:30 am, did not arrive until 5:30 PM. And they did not refund me after I expressed such frustration and disappointment in their service. Use FED EX which is extremely reliable. Santa Barbara on State street manager said he would refund, but never happened. It was unreliable that all other transactions expected to proceed if arrival on time had to be postpone because we missed their window for completion. So unprofessional!

I appreciate the owner for selecting amazing Employees! I go…read moreat least 3x's a week & I'm always greeted & every task is handled perfectly.

I wouldn't trust anyone else with my heirlooms and beloved collection of fine furniture here in…read moreMontecito. Caring, super responsible and hard working, these folks are a joy. I'm only sorry they have to deal with the occasional nut job. A+++.

They tossed my items as if they were a bale of hay. We needed to move items from one container to…read morethe next. They accepted the job though the owner said it wasn't exactly what they normally do and made me pay up front. He assessed the property to be moved and though some boxes and items had water damage from a recent rainstorm leak, said things would be fine. For a short time, he supervised his young sons and then left them on their own. No one asked me or my husband any questions they may have had nor did they ever contact me with any concerns about wet from rain boxes. When they said they were done, my husband sent me photos of what the end result was. It was horrifying. Items were simply tossed upon other items. Everything was thrown in a Willy nilly fashion. When I contacted the owner, he was curt and unapologetic. I would like a refund but he threatened to block me. We were charged over $500 for 3 hours. In this case, sadly you do NOT get what you pay for.

My go-to for UPS shipping and Amazon returns location. Staff have always been courteous and…read moreprofessional in answering my questions and assisting me with any details.

A few months ago I went by the store a few times and saw a "be back at ..." sign on the door. This…read morehappened more than once, and at least once no one appeared at the time on the sign. After that, I got in the habit of calling ahead to make sure someone was there. On Thursday, May 11, 2023 my wife and I went there to get some documents notarized. The worker said that he did not notarize anything when he was alone in the store. I mentioned that another worker had notarized things there the day before, and he replied that he himself simply didn't do that (though he was a notary) because it could cause backups and lines at the store. There was no sign of any other customers at the time. (On my previous visit, two or three more people had shown up at the store a little after me, and I had been asked to wait until they were served before my notarization, which was fine.) He suggested that we go to Montecito Executive Services, which, for a variety of reasons that were not the fault of Montecito Executive Services, did not work out. I contacted a total of three people at two divisions of UPS the next day, thinking that either UPS or the franchise owner might be interested in knowing that services at the store were being done sporadically and at the worker's whim. The first person I talked to apologized profusely and said that I would receive a call from the franchise owner (not that I had asked for one). I later spoke to another UPS representative who said that the franchise owner had left a voice message for me, but I received no voice messages. The last UPS representative specifically gave me a choice as to whether I wanted to hear from the franchise owner and the district representative, and I thought "why not?" and said "yes." I have not heard from either. Apparently business is good enough that constructive criticism is not wanted. I will not be going back to the store.

Came in for a return today and was immediately greeted and helped. Assistant manager Emmanuel was…read morekind and from the looks of it, there seems to be good morale between the workers here. Customers in front of me were also greeted right away.

The manager, Nayeli, Is super helpful and kind. She takes the time to help you with your projects…read moreand is patient with elderly customers. Give her a raise! Now!

I needed to get a mailbox and was honestly dreading having to drive, find parking and then wait in…read morea long line. I came to UPS on Anapamu and the guys were incredibly helpful. I stop in a few times a week and notice that they manage to greet EVERY SINGLE PERSON who enters their store. They are all very knowledgeable, efficient and friendly. If you are looking for any type of mail services or need to get a mailbox, this is the ONLY place to go to in Santa Barbara. I have tried a few other UPS locations in town and have left with unanswered questions and unfriendly service by employees who don't seem to want to be at their job. Whatever this great family is doing, it's working and it's spot on! It's a bit rare to get such quality service these days and I just want to say thank you so very much to JD, Amar, Manny and anyone else whose name I am forgetting.

I feel bad about this because the staff are all immigrants that are working hard…read more On the phone they speak rapidly in accented English that is sometimes incomprehensible. They make promises they cannot keep, and when you get there to accomplish something, you realize they have no idea what they are doing. I needed to ship something packed in dry ice and they made so many mistakes it was scary (dry ice is hazardous when sealed in packages. If I had gone through with what they recommended, it would have been dangerous and these guys had neither the smarts or curiosity about why this may be a problem. When I was there, there was a line going out the door because it was taking them so long to do even routine tasks.

Excellent service. Very responsible and affordable. Will…read morebe using him for more deliveries for sure.

I use H&R Pick Up & Delivery and recommend them for your pick up & delivery needs…read more The response was swift and smooth and my products delivered before time. Customer service was great, the gentleman was polite and understood my needs.

As. teacher, I have been making reprints here for as long as they have been open. I always ask the…read morestaff to take a moment, when they have time, to check to make sure everything is set up properly in order not to waste paper. Today I was told that moment would cost me a service charge because it would no longer be self serve...... thankfully there are many other copy shops in SB that are service and kindness oriented. Have spent thousands of dollars here, but won't be going back.

Had a passport picture taken and sent a package. It was all quick and easy .The location is very…read moreconvenient.

What an incredible and professional tailor. I needed some vintage denim hemmed, and Svetlana truly…read morewent above and beyond with her professionalism, kindness, and exceptional craftsmanship. The jeans turned out perfectly. The shop is immaculate and, most importantly, run by genuinely kind people.

Beautiful space, large mirrored dressing room, well covered by curtains. Great suggestions by…read moreNelly and both dresses - super nice outcome. Nelly very pleasant and professional.