Nowadays going to a store to get an item is like... Forget about it.. However there are places and people that make exceptions to the rule.... Let's talk about it.. I've been to this office max a few times for office supplies.. Both times I've left laughing followed with a smile. Customer service at this place reminds me of a time When people actually cared.. I highly recommend office max for your supplies and needs.. And maybe the candy and snacks close to checkout to accompany your wait.. read more

See all

I want to be clear right off the top. This review is for the COPY CENTER only. The supplies part of the store is good. Every time I have tried to use their copy service though, things have never gone smoothly. Only tried using them for a big job one time, and that was a low quality job and they seemed to have no interest in making it right. After that, I decided to only use them for a couple copies of something here and there now and then. Two days ago I needed to make a double sided copy with two forms of ID, so I figured that would be easy enough... wrong! The person working the counter (Christine) acted as if I was bothering her with that quick simple job. After she gave me the original with all documents on one sheet, I went to the self serve machines to make a few more copies. I unfortunately was unfamiliar with the operation of their new machines and needed to ask a couple quick questions. Well you'd think I had asked her to help me unload furniture from my truck. After she made a couple snide comments and a very unfriendly vibe, she actually argued with me about how simple the machine was to use.... that may be, IF you know the terminology the machine used, but I did not, not yet. I said Thank You twice during her help and again at check out. Not once did she respond even so much as a grunt, just dead silence and the MOST unfriendly personality I have come across at that store, yet. I'm just done with that shop and won't be back for anything, ever. There are other options in town, but that one just happened to be the closest to my house. I'm very happy to drive out of my way though, to receive decent customer service. We all have a bad day now then, but there is no reason it should be that consistently bad. read more

Tried to buy office supplies at 8:10am, since they open at 8am according to the info online. Store had employees inside, but the door was locked with no hours posted. I waited a bit, but nobody unlocked the door. A store full of supplies to make your business run more efficiently, but ran so inefficiently, is quite a marketing strategy! Thank you for reminding me to just purchase off of Amazon. read more

Yes, everyone at the registers, including the manager was very professional and helping me with my purchase today. I was shopping for a Bluetooth mouse and some other items all which I found but one was mistakenly put in the wrong place and had the wrong pricing. The manager was very nice in honoring the selected item At the price. read more

Me and my fiancé got some papers printed a day before our wedding. We were very stressed out and our superhero Joe came to our rescue. The man is gracious, smart and sociology major. He helped us through everything and was amazing. Our papers have never looked better. He cut our time in half. So we thank you. read more

Good service! Great location! Supplies in some areas a lil low. Very few 2026 items like calendars and planners!

Worst service ever !!! my daughter was looking to print out flyers for her leadership campaign due to time constraints she went here at literally 8:15pm today 4/29 and the lady working that shift told her "oh no it's too late" with a demeaning attitude!! knowing very well that store closes at 9pm !!! Made my daughter cried (this is really important to her) Seriously it does not take more than 20 minutes to get copies. Horrible customer service!! read more

Near the end. The store shows signs of neglect and lack of inventory. They could likely cut the store in half and it would look better. But what really pissed me off is the ZFG store manager tonight. I called at 5:45 pm and spoke to the manager where I asked "do you do shredding?" To which he replied "yes". I was there in about 20 minutes, loaded up a shopping cart (yup, about 50 pounds of shredding) and wheeled it to the print area where they proceeded to tell me basically "we do shredding, but not now" buy the the store manager I spoke to 20 minutes prior! And apparently the store manager does not know how to run the scale and register in the print section! All you do is weight the bag and charge me per pound! This guy could not give a crap less for me. I drove 24 min to Staples in Goleta and suggest you do the same. F this place and F the store manager. read more

This place absolutely sucks. They have the worst service ever especially in the fedex part of the store!

Worst experience , tried to get my items printed and took a very long time they didn't even acknowledge me. Then to come find out it's the GM passing me by . Then Joseph tried to help me but started to talk to other customers. Then I needed my resume and they start reading it.... So professional. read more

Was trying to track down ink for our printer and had already been to four stores. I called OfficeMax as a last resort and spoke to the employee on the phone to which she said they had the correct kind in stock. I came in and was greeted upon walking in and was immediately assisted by the manager. He told me that unfortunately they were out of the cartridge I needed but since I called and came down he would honor the lower price for the larger cartridge. This is the type of customer service that keeps business coming in the door! Much appreciated! read more

The most disgusting ladies restroom I've ever seen in a public setting. The door was broken, toilets had some kind of nasty mold growing all over not just one but two stalls. The sink was not even touchable. I didn't want to touch anything and to get out of the restroom I had to grab the broken square piece of what used to be a lock. Poor management and low standards in this store. The staff was not friendly or helpful either when I asked about a printing question. Do not go to this location...if the employees have to use this restroom they are probably carrying around all kinds of filth through the store. I wish Yelp had a negative star rating. read more

Officemax - Disgusting toilet - Office Equipment Near Me - Santa Barbara, California

See all

Really nice store. I can't believe they're not bankrupt. I've been twice in two weeks, once on a weekend and once on a weekday, and it's empty! Everyone is really nice and helpful. I went today for a keyboard tray, unaware that 1) they've gotten really cheap in the 20 years since I purchased one and 2) they're mostly online. Got an extension cord and recycled files (hanging) last week. I love that they have recycled hanging files. You save money and help the planet a little. I'm a fan! read more

OfficeMax is the place to go for your office supplies if you live or work in downtown Santa Barbara. I had gravitated to this spot once Staples, the only other large office supply store downtown, had closed. OfficeMax shares a parking lot with a very busy grocery store but there always seems to be plenty of parking. The shopping center is right off the Garden Street exit from the 101 freeway but must be accessed via Gutierrez Street. The store is spacious, clean, bright, and surprisingly well-stocked. I'm almost always greeted by an employee and they are usually willing to help find what you're looking for. I personally enjoy perusing the many shelves in search of my next office supply. You can also order your item(s) online and the staff will retrieve and bag it up for you. I've taken advantage of this perk while on a time constraint and will admit that it was very convenient. Check this awesome store out! read more

We needed to scan some artwork and headed to the room where the copiers are...a couple available for self-serve and a lot behind the counter. Things didn't seem busy, but if we left it with the counter help, we wouldn't get them back until tomorrow. So self-serve it was, except for the streaks and smudges on the glass. The man behind the counter was less than helpful and didn't even bother to windex the smudgy screen on the scanner. He didn't seem busy. No other customers in sight. Just a big disappointment all round. Definitely won't be returning. Hoping for a better experience at Kinkos. read more

This location is out of every desk. Funny how you can go on their website and it shows that they have a bunch in stock, but then when you get to the store, there aren't any available. I ended up getting an office chair... Somehow, they added on some warranty to my bill without my knowledge. I just had to cancel the warranty they charged me for through the third party that randomly emailed me about it. You can cry "COVID" all you want, but that doesn't give you reasoning for being shady with people's charges. How rude!! read more

Convenient OfficeMax location with lots of parking. Everyone is helpful whether I'm purchasing ink, a shredder, file cabinet, nice people. Always stocked on the important stuff too. Thanks for making it easy to get in and out so quick and easy! read more

See all

I had a pleasant experience right as I walked in the door. I came 30 minutes before closing time at 9 pm and needed some ink #63 for my hp printer. The sales associate was super helpful and helped me differentiate the best deal with what I was looking for. I'll be back, there was plenty of parking and it was well lit for being dark outside. read more

Officemax - ''Tis the season for school - Office Equipment Near Me - Santa Barbara, California

Our checker was discourteous. My girlfriend was being very nice as she always is, trying to exchange a few words but he was not going to have any of it. He gave us the bill without a word while we said thank you twice just in case he didn't hear us. He went right back to his phone which is what he was doing before we walked to his cash register. No customer skills, just a rude tall young man. I own a chain of shops and I hope I don't have someone like him working for us. read more

The print department is fantastic! I went to print some posters for a protest and they went up and beyond to help me meet my price and deadline. Thank you Christine and Kevin for restoring my faith in the service industry. read more

Massive amounts of useful things at this place. Even EZ Leather chairs. They are on sale. But isn't everything always "on sale"? Paper. Pens. Mops. Tubs of candy. Fast check out. Their weekly flyer helps you spot the "deals". read more

Carolina helped us print everything we needed when the available printers were broken! Very helpful and knowledgeable. Great customer service. Thanks again! read more

When I need computer items or office supplies and can't wait for my Amazon Prime order to arrive this is my go to place. They have a large selection from pencils to printers. My last visit I needed a keyboard with a USB port for my Raspberry Pi. I knew this store would have this non-wireless item. Honestly I don't know if Best Buy in Goleta would carry this low end item. The prices are high. My light weight, low quality keyboard was $15. It shouldn't have run more than ten bucks for this low quality item. When shopping here I'm paying for convenience. Sure I paid an arm and a leg but I also knew they would have this older style item and I wanted to set up my brand new 35 dollar computer the day it arrived. One major complaint: six months ago I was checking out at closing. As always my service dog was with me. He has an obvious lease wrap that states in red against black "Do Not Pet/Service Dog." This cashier came out from behind the counter and not only spoke loudly to my dog but also attempted to approach him. I kindly asked him to allow Zero to remain focused on me, but that didn't stop the employee. I had to re-state in a louder voice to please leave him alone and finally hurried out of the store since he refused to listen. If he can't obey such simple directions I have to wonder if he also has the same attitude towards his work in the store. read more

Please notice this is a review for a very nice person with EXCELLENT customer service in the print center. His name is Glenn and for the third time, I went there with a lot of questions, frustrations, and concerns of my printings. He was always very patience and efficient. Just want to mentioned because I saw him, worked with another "uneasy" client and it was nice to see that after dealing with the situation the client left very happy. Thanks Glenn ! Keep up the good work!! read more

Picture this... January 14th 9:20. The HP ink cartridge I bought at 8:56pm is too big and I need to do my taxes and need to print something... I called to see what time they were open till. They closed at 9pm. I explained the situation. Bought the XL and could only install the "petite" version in my computer... I said I could be there in 5. Isa said to call when I got there... Awesome! I arrived 4 minutes later. James let me in and he and Isa helped with the exchange. Can't say how much I appreciated this. The entire team is really nice and very helpful. - Don and Patrick have helped me with computer issues. I won't be going to the other guys down the street. This store may be owned by a large corporations, but it has small town customer service. Great combination! ----------- As a side note... I had a very different experience at the local ACE Hardware. I arrived 4 minutes after closing and was in desperate need of a plunger. Locally owned store with customer service limited to hours of operation. :( They said to "Go somewhere else." I did and will patronize another store. read more

Alan in the printing department went above and beyond expectations. Excellent customer service and clearly working very hard to make clients happy. Thanks Alan! read more

took the bus there on a Sunday to purchase some sheet protectors for my adult coloring book pages I do I didn't do the 1 hour thing since the websites differs from the actual store on hand but I did purchase two packs tri folding which is good I can put four pages and folds out pack of 10 if there was a larger pack of those I'd purchase a few more but those actually worked good so far hope I hope I don't buy them all lol but I did almost purchase some more sharpies I use I'll be returning soon to purchase more also would be nice on other sizes like 9 x 12 or higher for larger papers. read more

These guys are the worst! Every time I go in, it seems that none of the items that they have on display are actually in stock. Then they invite me to order it online on their website. Why don't they just close the store and save themselves the payroll. read more

Their younger associates need to get their act together. It's not a large store for your computer to say you have certain items in stock and them not to be able to find them--I understand the computer system lags sometimes, but it wasn't like it was off by single digit numbers, there was OVER 30 items stocked. You just don't misplace or miss them when looking. When I was looking for this item before, there was an older African American gentleman who just wouldn't give up until he found them. He has such great patience, I almost told him not to worry. That was great customer service. If he's not already acknowledged, he needs a promotion. I've worked in retail/customer service, and this was unacceptable. read more

The print team went ABOVE & BEYOND for us on a last minute very large urgent print job for the Santa Barbara International Film Festival. Ian & Shireen in particular are ROCK STARS. We will continue to use Office Max Print Center for our printing needs. read more

Shopping here is always an easy and pleasant experience. The manager Don was wonderfully accommodating a few months back. I purchased a new computer and printer for our office and paid by check. When I realized I should have paid by American Express to get the extended warranty offered by AmEx on electronic purchases, I called to explain the situation. He had me come in, refunded my money and recharged the purchase to my card quickly and easily. Happy Office Max came to SB a few years back to give Staples a run for their money. read more

What a pleasure it was doing business with OfficeMax today. I needed printer related supplies for an older, used printer. Isa immediately welcomed me into his store, and gave me very useful and helpful information regarding the printer I was having issues with. His obvious HIGH product knowledge, and customer service training made my annoying printer errand way less painful! Thank you for having professionals like Isa on your staff! I most definitely will be back for my new printer purchase and future office supplies. read more

I had to chuckle when I read the reviews about Isa Gwadabe!! He is the best employee EVER! Not only does he know every single product, he knows where it is and whether it's the right one for you. And if you have questions or concerns, he never gives up until you are satisfied. He is the reason I go here and not to Staples down the street. read more

I honestly had to take the time to write a review. I had the best experience yesterday after a stressful morning. Just about everyone was extremely kind, helpful, and assisted me with my tasks. Five employees went over and above to make sure I was getting exactly what I needed. Even though I was in there for a while, the time went by quickly as everyone was pitching in and helping out. One of the best customer experiences I have had. I look forward to going back there when I need any office related things done! read more

Sherene (sp?) was excellent! She was extremely helpful, courteous, and timely. I was surprised when she mentioned it was only her third day. She gave me a great experience in the print center! Thank you! read more

Patrick was extremely helpful and went out of his way to help us on Black Friday. We normally shop at the store in Thousand Oaks store, but we just happened to be in town. Thanks again for the great - over and above - service, Patrick! read more

Yep, this store is amazing for customer service. They recently did a free tune up on my computer and let me know what was needed. I don't have the $$ at this point to buy the recommended security software but when I do...you can bet it will be from Office Max. I still use the other office store in the neighborhood but find this one to be my 1st choice, more and more! read more

Years ago I bought from Office Max a couple of retractable Zebra pens that were thin, had steel barrels, and could be refilled. (I prefer pens that perform without fuss and don't break the bindings of the things I insert them into.) When they ran out of ink I went back for refills and bought the wrong ones. Over a year later I went back again, this time with one of the pens in hand, and bought the correct model number refills. I decided to make sure they worked before leaving the parking lot and found that I could not get them to fit into the pen. I walked back in thinking I was going to have to do a return and throw away the pens. A staff member named Isa spent several minutes trying different things, and in the end I had not one but three of the same pen that work and refills that work, enough to last me at least 2 years. Isa could have given up at several points. Instead he stuck with it and left me feeling like Office Max actually values my business. That takes patience and a bit of grit, a prime difference between average customer service and the extraordinary. Thanks to Isa for saving my favorite pens and to Office Max for hiring such a kind, professional and diligent employee. read more