Big issue: The no parking situation is a tragedy! It's hard to have friends or family visit...ever. Outside the complex on Monterey Rd also doesn't have any legal parking spots so you literally have to pick up your guests with your own car from where they park because it's so far away. That's just crazy to me. Hopefully they find a solution. read more

Honestly not the best experience living here. They try to fine you for everything. I almost brought up the fact that they attempted to turn the accessibility parking into a paid parking spot. This is a great place if you don't want any guests because you can only park in their lot between Tuesday through Saturday 10am to 5pm. So if you have no friends/family you want visiting this is the place for you! read more

Monterey Grove - Email sent before they retracted this statement because they would be caught in legal trouble. - Apartments Near Me - San Jose, California

Do not move here, this apartment has an infestation with roaches. it's a disgusting and the owners don't do anything about it. Didn't even clean our unit properly. i honestly might sue because this is utterly unacceptable. the owners or whom ever should be fired. read more

I lived in this apartment for two years. Overall, the experience during my stay was mostly positive. The complex was quiet, conveniently located right off the interstate, and the staff were generally friendly and helpful during my time there. I always paid rent on time, had no issues, and followed all the rules as a respectful tenant. Unfortunately, my move-out experience left a lot to be desired. Despite leaving the apartment in good condition--no holes in the walls, no damage, and only normal wear and tear--I was charged over $500 for cleaning and painting. This was especially frustrating because my final walk-through was fine, and I never put anything on the walls during my stay. Being hit with those unexpected charges felt like rental fraud or at the very least, an unfair practice to squeeze extra money from tenants after they leave. I used to recommend this place to others, but after how I was treated at the end of my lease, I no longer can. It's incredibly disappointing to be a good tenant for two years and still be penalized like this. Management should treat long-term, responsible residents with more fairness and transparency. Sadly, I would not recommend this property to anyone based on how things ended. read more

I knew it was overpriced, especially given the location, when I moved in. There was no guest parking onsite or on Monterey Rd. I was appalled at how greedy the property management was at renewal and move out. They charged me over $400 towards painting my unit-I've rented for decades and this was considered normal wear and tear. They also have rigid and inflexible policies re cleaning which pretty much force you to use their overpriced cleaners. Read the fine print carefully before signing the lease read more

My boyfriend has lived here for nearly five years, and while he and his young daughters really enjoy the community overall, I've noticed several concerning issues that deserve attention. 1. Guest Parking Is a Major Problem There are only about 7 or 8 guest parking spots at the front of the complex--and they cost $2 per hour. Recently, management put up signs restricting use of these spots completely during office hours Tuesday through Saturday, even if you're willing to pay. That leaves zero real options for guests unless you're willing to park down the street where "No Parking" signs are posted and risk getting a ticket (which has happened to me and many others). This is incredibly frustrating and unfair to residents trying to have family or friends visit. I strongly suggest the management consider expanding guest parking toward the back of the complex where there's still undeveloped land. 2. Unreasonable Pool Rules The pool is a beautiful amenity, but the "No Parties" policy feels excessive. Of course, no one is asking for huge, disruptive gatherings--but not being allowed to host a small get-together by the pool feels restrictive. The apartments are small, the community office is off-limits for personal use, and residents are left without any space to gather with a few friends or family members. For what we pay in rent, it would be nice to have more flexibility in using community amenities. 3. Recurring Pest Issues There seems to be an ongoing issue with kitchen flies. After checking out other reviews, it's clear this is a broader community problem--not just limited to one unit. It's something that should be taken more seriously and addressed more proactively by management. Suggestions for Improvement I truly believe that with a little effort, Monterey Grove could be a much more enjoyable place to live. Management should consider organizing occasional community events--such as quarterly social gatherings with snacks, holiday BBQs, or casual mixers by the pool. Not only would this help build a stronger sense of community, but it would also show residents that their experience matters. Even forming a resident committee to help plan ideas and events could make a big difference. read more

I was hoping to write a positive review of Monterey Grove Apartments even though my mother never lived there or let alone signed a lease agreement. However, that's why it's important I write this review. Our initial interaction with the woman at the leasing office was positive. She answered all our questions and provided several options for us to consider. To be honest I did feel rushed during our initial tour. I should have taken that as a sign. After credit approval and after our second visit when my mother realized the available apartment (which we hadn't seen on the initial visit) and realizing it wasn't large enough and not an ideal location being located on the 2nd floor is when things took a turn. The lady at the leasing office quickly ended our second visit and let us know we would receive the security deposit in several business days. For the record.... NO LEASE WAS SIGNED! It's now November 2023 and it's almost been 3 months and we haven't received the 1,000.00 security deposit back. We have both called several times, left messages and were told there was a discrepancy and the deposit was in process of being returned. I see Monterey Grove is in the business of taking advantage of people especially seniors. It's unfortunate, I will now have to take further actions to get my mother's money back. Not only is it disrespectful to take advantage of anyone but seniors on a fixed income... Shameful. Blessings to everyone who works at Monterey Grove and I look forward to seeing the security deposit returned. I hope this review was helpful and look forward to updating soon. Bryan read more

I lived here for over 9 years incredible place to live. It's beautiful indoors and outdoors. The pool was my favorite. Unfortunately, when I moved out in March 2023 ...management could have done better a lot of confusion and didn't value this single mom who called Monterey Grove home ....I wish Monterey Grove luck in the future in order to do that you should always put clients first. I used to be your biggest Cheerleader when I lived here The place is beautiful but they need stronger management team Felipe was always a professional read more

I never signed a lease. I waited over a month for an apartment to become available. I paid my $1000.00 deposit plus application fee of $50 to hold the apartment until I was able to view it. I was able to see the apartment 2 days before a tentative contract date. Which was October 1st 2023. After seeing the apartment I saw it was too small. The agent said I would receive my deposit within 10 days. It is now November 8th and I have not heard from Monterey Grove. I believe they have blocked my calls read more

Good place to live overall. Customer service is not really good. It is really hard to get in touch with the community manager (phone, text message, or email), they just don't answer. If you want to talk to them, you have to be on guard in their office until someone comes in (not respecting working hours published on their portal). read more

If you ever have to interact with the office manager Camyll, don't bother. She is the most incompetent person i've ever met. She gave us a list of 12 parking spaces told us to park in any of those available spaces when we first moved in. All those spots she gave us were being occupied. She then told us to park in guest parking but failed to mention we needed a guest parking pass signed by her. As a result, both of our cars got towed twice. The third time we got towed, it was because the parking spot she told us to park in belonged to a tenant that was on vacation. When the tenant returned and saw our car, they called Camyll and she got our cars towed. We asked her why she didn't just give us a call so we could move the car, her response, verbatim, was "I'm not obligated to contact you." She then said that it our fault was because we weren't following the rules since we parked in a spot that was not ours. It wasn't ours but she assigned it to us. At least do the decent thing to contact us. Paid $1800 to bail out my car 3 times within 2 months of living here and they still don't take responsibility. She told us if someone's parked in our spot, we can call her. If we need anything, call her. Every time we call her, she ignores the call. No one is ever in the office. She also constantly gives us misleading info and she's never there. She is extremely disorganized and under qualified to do this job. We are familiar with a bunch of our neighbors and they can all agree. This place needs better management, please hire a real adult. Don't bother living here unless you want constant anxiety about your car being towed. They also questioned whether or not my roommate had special needs when he tried submitting paperwork for his service dog. Is that even allowed? Is it not discrimination? read more

expect lousy front office services. The pool area was a joke. just recently thank god the workers got certified so they could keep up with the pool cleaning. the homeless love to enter this gated community and like to relax in the restrooms and lounging areas while getting high. 2nd time the mailbox inside the building got broken into. I'm paying for a smart device that's using my electricity and it has to be WiFi enabled and I pay the WiFi. gym is out of date. no poop fairy. Landscape blows everything into your balcony. No parking for guest. new tenants don't even have parking. No parties allowed in pool area. the new homeless tiny homes are surrounding these apartments. They could save money by putting sensors on their parking lot lights and buildings so the lights are not on 24hours a day must be some california electric code for daylight saving or harvees maybe title 24 violations. If they saved on the power they can purchase the land next to it for parking..... FYI The team has never communicated anything about the smart device that is using everyones electricity read more

The actual apartments are decent, but just hope you never need the help of someone from the leasing office. I lived here over a year and on multiple occasions went to the leasing office DURING BUSINESS HOURS, and no one's there luckily they do leave you a phone number to call incase you need to get a hold of someone. But unfortunately no one ever answers and the voicemail box is full. The leasing agents are very attentive during the apartment showing process till you sign the papers. After that you won't hear back from them. Also don't expect to have your packages safely delivered to the package lockers like promised. None of the delivery drivers use the package lockers but instead leave them in the open room next to the lockers. I had my packages stolen and when I manage to get a hold of someone from leasing they just gave me the contact information for the locker company, and told to contact the delivery company. PSA never leave your car pulled over in front of your building the tow truck will not hesitate. read more

Horrible experience here. They towed my car even though I'm a resident here. If you don't have a visitor pass, they will tow you without warning and make you pay over $400 to get your car. My car was towed even though there were so many empty spots and it was in the visitor lot with a note. It's just a way for them to make money. In order to get a pass, you have to visit the office but we've gone multiple times and they are never there even during business hours. Absolutely ending our lease early (which costs 2 months rent btw). AC is also broken and no one is fixing it. Worst experience I've ever had with an apartment community. I've never left a review for any place until now. There's literally nowhere to park your car. Please do yourself a favor and live somewhere else. read more

Be prepared to fight for parking if you want to move in here. Staff will wait months to assign you parking and also have your car towed from guest spots. The workers are unresponsive and will ask you to investigate if spots are open on your own. read more

The only thing wrong is not enough parking otherwise it is great. There are hiking trails and biking trails galore. it is at the end of town with easy freeway acc and grocery and gas in walking distance. The pool and commons area are clean and well maintained. I have really liked living here. read more

I wouldn't recommend anyone coming to move here. They show you a demo apartment that's clean and has new appliances. Frm the start you're paying not only the application fee $52 per applicant but the holding deposit $750 as well before actually viewing and seeing the apartment you'll be physically living in. The apartment we were given wasn't even ready for viewing the day before move in when we came to pick up the keys. Supposedly it was being "cleaned" is why we couldn't view it. The day we came to move in there were at least 10-15 flying moths/insects alll over the ceilings and the kitchen cabinets visible. The last tenants hair was literally all over the apartment. In the cupboards, the drawers, the kitchen, the bathroom, the washer and dryer. There was dirt still on the shower walls. The bathroom fixtures had mold and weren't even lined with caulking. The ceiling in the bathroom is lined with mold. The demo apartment they show you doesn't have this creepy pipe directly in the center above your shower. Looks like a legitiment peep hole. The bathroom walls have these long yellow streaks of sweat or whatever frm the steam when showering. Upon opening all the drawers and cabinets to bleach/clean everything down we discovered even more insects and larva/worms especially in the kitchen. We brought management in to show how the apartment wasnt cleaned at all and they offered a credit for the 3 days we were losing in moving because we had to stay in the apartment cleaning. When the day came to give the credit of course no one reached out at all. After contacting them to see what would be done we were then only given a partial credit not the 3 days as promised. They offered to have the same cleaning company they claimed came, to come and clean after the weekend and all our furniture and things would be inside. I think not. If management did their job and inspected the apartments before even allowing the new tenants to come in this could've been avoided. After complaining and being so unhappy in the apartment you would think they'd offer a different or clean unit. Or even offer us the demo which is directly across from this dirty ass apartment they gave us. No nothing. Now only 2 weeks later I still cannot cook inside my kitchen without killing insects. These fucking assholes have the nerve to rent out the demo across from us! Don't believe the bullshit smoking policy when the apartment directly across from the office literally leaves the windows open and you can smell the cigarettes as you pass and walk to the mail room. The management tells you to use the locker system for pkg delivery. You pay the $50 for the year and the courier drops your pkgs at the doorstep anyways. Another rip off. Besides the insects in my direct apartment I've already seen an exterminator company inside the complex my first week here in the first building 11 next to the office. So I'm sure they have a bug problem here and just don't care clearly frm the way we received our apartment. In the hallway there's a giant dead roach that's been there over a week so your leaf blowing/gardener clearly isn't doing their job either. I have more videos and pictures as well. Don't move here! They use COVID as the reason for processing and you as the tenant this is the only way to go through the move in process. Give all the money, application info, and you're signed and locked in up front to get completely something different after moving in. It's a scam. read more

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I recently contracted the Covid-19 virus in September and was out of work for approximately 6 weeks. I shared all of this with the managers, just so they would be aware of my financial circumstances. I have emailed and called their out of state "Rent" team, to be ignored regarding requests to waive late fees and to make payments on my account. This company needs to recognize that "no response, is a response". I am very sad to see that the management has taken such a negative position in regards to helping the residents that continue to make this property their home. I have emailed the management, no response. I am now going to attempt to reach out to the corporate office. I am very surprised at how this community has turned around in 1 year. Very disappointing. read more

I remember my first goal in looking for an apartment is finding one that makes me feel safe, comfortable living in, not too noisy, and clean. I also wanted a laundry site inside my apartment so I was happy to find that we don't have to travel far to do our laundry. As a young girl, i remember searching for apartments and the leasing agents wouldn't take me seriously probably because of my age or background. That wasn't the case for Michael. He was very welcoming, informative and personable. It was almost like talking to a friend. He made me feel comfortable and was very honest about any questions or concerns I had. Overall, the apartment is in great shape and looks and feels brand new. Maintenance team has helped me out every time I called them and I always see them and they are also very welcoming. I can tell Brittany and Michael really care about the people living here and their staff. read more

I've been living here for about three years now and I Love my apartment and the new updated Amenities.I love that this property has alot of trees all around. They just added a new playground for kids. The new pool area is my favorite. 24 hrs gym it's a plus. They recently painted the property and it looks fantastic. Property is always clean. Elementary school is really close by which is a plus for me. Overall I'm very pleased and happy to call Monterey Grove my home. The staff is very friendly and always willing to help when needed. read more

WOW! This place is amazing. The pool has been open for a couple of months. We have Covid protocols in place and everything has been fine. We received an email a couple of weeks ago stating we would need to sign a waiver in order to continue using the pool. When you read the contract it CLEARLY states that we will "hold harmless" the staff, the management, management company, and the owners. They double down by indicating that this contract also includes every aspect of living here. We have to agree that if ANYTHING happens regardless of the level of negligence we will not sue or ask for damages. Since most of us aren't willing to sign away our legal rights, we refused. The management response was to lock the gates. We are now required to enter the pool through the office. If you haven't signed the contract you are refused access to the pool. The same contract will apply to the gym which is currently close. The amenities are newly remodeled and the picture online are accurate. However the sidewalks, stairways, and hallways are filthy. The managment is incompetent. The office is officialy closed two days a week, but good luck finding anyone in the office. The phones go to voice mail, even their cell phones. Good luck getting a call back. If you get a response it will be in a day or two in the form of a quick text message. Hey, misery loves company, wanna be my neighbor? read more