The response from the Willow Creek maintenance team was very quick--especially from Don Iván, who inspected and fixed the issue we were having with the washing machine's plumbing valves. Don Iván was effective, efficient, and very respectful and kind toward us. read more

For a long time, I honestly would not have considered leaving a positive review for Willow Creek Apartments. There were periods when communication was frustrating and it often felt like resident concerns weren't being addressed in a timely manner. That said, I've noticed some positive changes recently. Since the new management team took over, my interactions with the staff have been much better. One of the biggest improvements has been communication--emails are being responded to much more quickly and consistently, which makes a huge difference as a resident. While no community is perfect, it's clear that effort is being made to improve the resident experience, and I think the new team deserves recognition for that. I've appreciated the professionalism and responsiveness I've experienced lately and wanted to leave a review reflecting the positive direction I've seen the property moving in. read more

Great property management The area feels safe and secured, Very quiet at night and beautiful gardens around the apartments. read more

Ivan has been consistently kind, professional, and incredibly prompt with every maintenance request I've submitted at Willow Creek. The maintenance team is always on top of things, and Ivan especially has made the experience stress-free and easy. I work night shifts and sleep during the day, and he has always been respectful and accommodating of my schedule. Requests are handled quickly and never made to feel like a bother -- even when they've been small issues or simple mistakes on my end. It's really appreciated to have someone so reliable, understanding, and efficient taking care of the property. read more

Lots of changes recently. Maintenance is helpful and does a good job. Office is more responsive than before, which is nice. I hope it stays this way. read more

I am standing in front of the leasing office right now, in 54 degree weather, because I scheduled a tour for right now but was not informed that it was cancelled, I guess. There's just no one in the leasing office. Very unprofessional, if this is how the tour goes then dealing with the office when living here must be even worse. Glad I'm dodging a bullet. read more

I moved recently and I found it very incredible the way I sent an email and immediately maintenance came to my house to solve the problem in Mr. Mr. Iván of very kind and respectful maintenance I fixed the problem too fast and agile read more

Willow creek apartments in San Jose, CA turning into a safe haven for illegal immigrants. I believe my neighbors are using their apartment as a place to cycle illegal immigrants into San Jose. They always have no less than 8 plus people living in a two bedroom apartment. In another apartment there are gypsy like women who have signs that they take out to the streets and beg. They do not throw their trash in the dumpster they just throw it next to the dumpster. When I confronted them they said that the garbage was just too heavy to lift. The management is incompetent and rude. There is always trash everywhere. People do not pick up their dog poop. They do not control their dogs and let them stay on the patios unattended and I have personally had dogs lunging over the patios at me while I'm out walking my dogs. I have let management know multiple times and yet nothing is done about it. I've lived here for a year and only been able to use the hot tub once, never the pool. The pool is always overrun with parties and bubbles in the hot tub and loud mariachi music playing to the point where it's not worth going in and trying to swim with my child. People walk in off the street with tennis rackets to use our tennis courts. The lights around the tennis courts stay on until 3:00 in the morning. If you walk your dogs at night be prepared to be walking in pitch Black because the lighting around the apartment community is always out or broken, except by the office where they want to maintain an image of caring about the apartment community. The parking situation is ridiculous. They give you little yellow placards to put on your rear view mirror. These little yellow placards can be purchased on Amazon and I've noticed people are using the ones that they have purchased on Amazon because they don't have any numbers written on them, which the real placards have numbers written on them by the office. The parking has gotten so bad that people call tow trucks on each other instead of just doing the right thing and parking where they're supposed to. There is no guest parking and guests will come and park and stay and either get their car towed or take away precious limited parking for the tenants. You have to pay extra for covered parking and $150 for a garage. I believe people rent their garages out to other people as storage units. All in all, I would not recommend living here at all. The amount they charge you for the BS that you have to deal with and the incompetence of the office staff, find somewhere else. You will be way better off. After 1 year we are moving. You are charged for water and sewage based on square footage not on usage or occupancy so you are incurring charges for other people as well. You are charged for trash yet the dumpsters are always a literal disaster and the smell permeates if you live close to one of the dumpsters. They find any way to price guide you on anything and as soon as your lease is up they will raise your rent 10%. read more

I have been living here with my family for 21 years now I have never been late on my rent not once. I have had the same refrigerator since I've lived here going on 21 years . I am being told that corporate will not approve me a new refrigerator because it's not in their budget.. I think this is outrageous. I have not had anything updated in my apartment .I know when I do move out, they will redo the apartment and put a new refrigerator in but will not approve one for me. There should be plenty of budget, especially when I do not have any thing updated in my apartment. This is outrageous and ridiculous.. read more

If I could give zero stars, I would. The parking situation at Willow Creek Apartments is absolutely ridiculous--there are never enough spots, and management does nothing to fix it. Residents are forced to circle the lot endlessly or park far away, which is unacceptable for the amount of rent they charge. On top of that, the property is constantly littered with overflowing trash and debris. It's unsanitary, looks horrible, and clearly isn't a priority for management to address. And to make matters worse, the office staff are incredibly rude and unhelpful. Every interaction I've had with them has been dismissive and unprofessional. They act like residents are an inconvenience rather than customers paying to live here. Do yourself a favor and look elsewhere. This place is poorly managed, dirty, and not worth the headache. read more

I've lived here for about a year, and what was once a decent community has spiraled into a daily headache--mostly thanks to management's incompetence. Parking Nightmare When I first moved in, parking was plentiful. Now, if you get home after 6-7 PM, prepare to circle the lot for 45 minutes (I've timed it) with zero guarantee you'll find a spot. Management's so-called "solution" is the Zark pay-to-reserve program. I've paid for a space twice, and both times the exact same car was already parked there. Zark is useless, and management refuses to enforce it or even acknowledge the problem. Unprofessional, Rude, and Unreliable Staff Emails and phone calls go unanswered, and when you finally corner someone in the office, you're met with eye-rolling and dismissive attitudes. They specialize in excuses, not solutions. Maintenance Neglect Work orders vanish into a black hole. Leaks, faulty appliances--take your pick--and weeks later you'll still be waiting. The staff either can't keep track of requests or simply doesn't care. The One Bright Spot The only competent, courteous person on the entire payroll is maintenance technician Francisco. He's prompt, knowledgeable, and actually follows through--qualities that highlight just how unprofessional the rest of the team is. Bottom Line Between the dysfunctional parking system, nonexistent customer service, and an office staff that treats residents like an inconvenience, this place is no longer worth the rent. Unless management overhauls its operations (or clones Francisco), look elsewhere. read more

I'd like to prefaces this review by saying this is my response to absolutely no human consideration by Decron property management and I feel future tenant should know what they're getting themselves into. I have lived in Willow Creek for about three years and I initially very much enjoyed the community and my unit, it seemed to be a perfect fit for a chapter in my life. However, during my residence, I have had to deal with multiple challenges. The following incidences have been reported to the old manager and/or the police: My car (Tesla) was stolen from the parking lot before midnight and left on the East side of San Jose, my storage garage was broken into and nearly $20,000 of my personal items were stolen, my car was broken into a second time, I have caught someone burglarizing another person's garage and my mailbox has been broken into 2x, resulting in credit card fraud, and everything encompassing has left lasting effects of feeling generally unsafe. Additionally, there is something gravely wrong with my gas/electricity meter, my average bills are ranging from $500-$800 and that is absolutely absurd. I emailed the previous manager about this, with no response and on the phone I was just told by management that PG&E prices we're going up, which I'm very aware of being a realtor. I have clients with over 2000 ft.² single-family homes that do not pay this much. I have contacted PG&E and even changed to the tier system, where I diligently turn my power off (even on the breakers) from 4 PM to 9 PM, however, energy use is still being shown on my report when I'm either not home we're not using energy. I am concerned someone is using my meter and has been for the greater part of the year or the community electricity from the garages is underneath my unit is connected to my meter because this makes no sense. I feel unheard by Decron management and I have been paying a ludicrous amount for energy and this would need to be solved for any future tenant as well. For another reference point, I have talked to multiple tenants in the community in the maximum anyone has paid in the hottest or cold is part of the year has been $250. My unit is directly in front of the proposed construction site, and I work from home and sleep very odd hours, so this construction will completely change my entire lifestyle by interrupting me with noise, dust, blocked views with units looking down on my unit and all the security issues that come with a construction zone. The main issue here is the dust and by products from the construction, I have chronic asthma, and cannot be exposed to such a material for likely a year plus construction project. For some additional background, I have recently found a cockroach infestation in my garage. When I initially moved in one of my questions was being able to use the plugs in the garage to charge my electric car, and that was no longer allowed after one month, causing me to have to pay public charging for three years, when that was one of my variables moving here. I also upgraded my unit by paying out-of-pocket to have my bedroom floors turned into hardwood floors from carpet. I'm proud to say I have been a phenomenal tenant and I have not missed one payment and have shown constant appreciation to everyone that makes this community run because I know how much effort it takes being in a similar industry! I have even written five star reviews on multiple platforms to help promote Dacron to new residents. I mention this because I am not an unreasonable person or a rude tenant, making up a bunch of BS to get out of their lease. I am just a human hoping Decron is sympathetic with my legitimate concerns/ complains and finds the kindness in their heart to wave the early termination fee or compromise in someway for all of the trials and tribulations, I've been through while living here. This public review is an opportunity for Decron to make things right by waving the break fee for the multitude of reasons listed above and contacting me after reading this review. read more

Willow Creek - Apartments Near Me - San Jose, California

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Spacious apartments with modern renovations and good layouts. Great management team that takes pride in their community. Cozzie from the Leasing Office is AMAZING! Above and beyond is just scratching the surface. She listened to what we were looking for and knew which units would be the best for us. Even when we changed our minds, she took extra time out of her packed day to show us more units and get us into the perfect one, and continued to help us after move-in. Some leasing agents don't want to hear from you after you sign, but Cozzie's a real one who cares that her residents are happy. Shout-out to Francisco and Nick from Maintenance, too, who have been super responsive in handling any issue that comes up. Parking is tough after 10pm if you don't have a reserved spot. Location is pretty convenient with quick highway access and two kids parks. read more

I would not recommend anyone consider moving here! I have been waiting for an air conditioner repair for nearly 2 months, and the front office won't even pick up the phone or return my calls anymore. I'm writing this in the middle of a heat wave, the temperature inside my apartment is north of 90 degrees, and it's going to be even warmer the rest of the week. I've called the front office about twice a week, and on the off-chance that someone picks up the phone, I'm only promised a call-back with an update that never comes. The only way I've been able to get ANY information is by calling the maintenance after-hours emergency number, and while they've been much kinder and pleasant to work with, there still seems to be zero timeline for the repair of a critical appliance which was advertised for this unit. And that's not all! Before this, my air conditioning has been broken for about a year - last summer, I made at least a dozen calls and requests to have my AC fixed - front office would get a contractor out for a preliminary check, the repair person would say they need to come back with parts to make the repair, and the front office would refuse to follow up. This happened at least 3-4 times, and every time when someone came out it would just be for a preliminary check where they said the unit wasn't functioning and they'd need approval from the landlord to make the fix. Finally, a couple months ago, a new contractor came out and said the AC unit was completely broken, and maintenance claimed they would order a new unit and have it installed in no more than a couple weeks. I've been living here for a few years, and have been very tolerant of the litany of issues I've encountered - decreased parking access, poor maintenance quality, regular and maximum rent increases allowable under Santa Clara County law, etc., but this one broke the camel's back - I can't sleep, I struggle to work from home effectively, and importantly I have two fluffy cat's who are ill-equipped to deal with these temperatures. It's to the point now where I may need to drive them a few hundred miles to my parents' home until temperatures cool down. There is such a thing as tenants rights, and these temperatures are dangerous to a person's health. Please fix this. read more

Willow Creek - 90 degree temperatures INSIDE my apartment - Apartments Near Me - San Jose, California

Important-The poor management has lead to trees literally falling on cars. Not once but multiple times. I lived at this apartment complex for one year. When I first came here I loved how green and shaded the complex was. As months went by I noticed the grass, bushes, and landscape going brown and dying. Pinecones falling from trees and breaking peoples windows, pine needles never being swept up to the point there was piles of needles in the streets and in parking. This place is terribly managed, they don't care about how the place looks what so ever. I now do not live here anymore but have been trying to secure my security deposit. I've called countless times with no answer or they say they'll call me back. It's been two months now with no sign of it coming any time soon. In summary- Poor Landscaping, overpriced for what you get, and terrible management. Don't rent here. read more

this is a horrible company to rent from. they allow their management to be dismissive, unprofessional and downright rude. Ignoring tenants complaints regarding maintenance. allowing units to not have heat and hot water/clean water for 3 days and then changing the dates and times on complaints to avoid being held responsible. read more

Moved in in March and it's been Hell ever since. Donna the manager is a racist! She harassed my family and kicked them out of the pool (because apparently we pay to live here not the amenities) she has yet to reply to my email 2 months later! My apartment is calling apart since I moved in. My ac is on 24/7 but my house is always 8+degrees hotter my peg bill is $500 a month. They refuse to fix it. Blaming it on insulation issues. My fan has been broken for over a month they have yet to repair it. I can go on and on. Nonetheless this is the worst apartment complex I have ever lived in. The staff are completely unprofessional and racist!!! ALL IN ALL -DO NOT MOVE HERE !!!!! You will regret it unfortunately!!!!!!!!' Id give 0 stars if I could. read more

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I am a tenant here. Do not come here. The pine cones on the pine trees will smash your car. This makes it easier for them to charge more for parking. This is how I rented a parking spot. But they don't even know which spots are already rented. They told me to try to park in someone else's spot. I have tried 3 spots. All are occupied. There is also a lot of chaos. I have a few months left before my contract expires. Finally I can move out of this terrible place. read more

Run, don't walk!!! The only reason I am giving it a star at all is that the maintenance staff is polite, efficient and responsive. Management is condescending, opportunistic and downright greedy. Apartments are small, A/C doesn't work, community is very noisy and car break-ins are a regular occurrence. I could not get out of there fast enough. Because of Covid I had to stay another year but moved out as soon as I could. Not a good value for money. Find another option...any other option is better. read more

I have lived at Willow Creek for over a year. My family has experienced living in many other apartment communities and we really enjoy living at this one. Although the pools and grills are closed due to Covid, the staff has been very communicative and they are doing all they can to keep everyone comfortable and informed. I love my neighbors and have made great connections with them. They are all very friendly and we look out for each other. We plan on staying here for a while. read more

Genoveva has been very helpful, when it came to helping me to get my apartment she was the one who helped me out with my application process, was there step by step she's a very sweet person, willing to help out anyone that needs it thanks to her, my application process was not difficult, overall i'm very pleased with the services and this property is absolutely beautiful, quiet and calm just what i was looking for me and my family really like it here. read more

I've lived here for almost 3 years and the community is cool and respectful and quite. Responsive and friendly staff .they will help you settle in and if you have any question don't mind they will help u right away .Ellie shes the person always helped me before . read more

Hi, I would like to make a complain about this place, I have been living here for 2 months but since the first day our neighbor from the downstairs 2603 have been sending letters and complains about our noise. We are only two persons living here, we work all the week to pay our rent and bills, we only have one day off. On Saturday night at 8:00 pm my roommate was playing music, in one of the letters they let us know that the noise time is until 10:00 pm our neighbor decide to come to our apartment and kicks our door screaming and saying bad words. I decide to went to the leasing office yesterday morning but the community manager Donna J Alex was unprofessional she didn't let me talk, she was screaming and we can't not have a normal conversation or support for this situation. I visit the therapist because I'm deppressive. I can't control those situations but that's makes me feel uncomfortable to live in a place where they try to be annoying with me and my roommate since the first day. I don't know if this is about racism because we are Hispanics I think this is a type of harrasment for try that we leave the property I'm worried and I don't know what's going to happen if has been only two months living here. read more

Willow Creek - Apartments Near Me - San Jose, California

I just moved into this pretty complex. My unit is newly renovated and it's lovely. I greatly appreciate the air conditioning that's been needed over the past, toasty week. The pathways and trees provide a park-like setting. The property is clean and well-kept. Can't wait to get into the 2 beautiful pools. Considering the large number of units, there is a good sense of privacy. The ladies in the Leasing Office are friendly, professional, and always happy to help. Although I sold my house and it's a big adjustment moving into a rental, I know that I'm going to love living here. read more

Our family lived at WillowCreek for 3 years and loved it. Office staff was always professional and the maintenance crew always attended to our concerns or minor maintenance issues with promptness. We moved out a few months back but miss our apartment community that became our home all of the time. read more

Love this place living here is like living in the perfect place really quite , clean and nice the staff the works here are really respectful and they know what they are doing they are really profesional if your are looking for the perfect place this is the place you are looking for !! read more

I love living here! The neighborhood is great and I can hardly hear any road noise. I really love stopping by the office and seeing Eleanora - she always gives my dog a treat and he loves her. With every apartment there's always something and maintenance is on top of it! Our neighbors are all very friendly as well and I have made some life long friends here. I will say I wouldn't leave any valuables in the car as I've heard of some neighbors having break ins but we are also located near an elementary so not too many other problems. Parking can get a little packed after 10 or so but in general there is still parking in other locations The only complaint is the windows are on the thinner side. Not much of a problem for me but it can get a little chilly in the winter or warm in the summer - nothing I can't solve myself with a blanket or fan. Overall, Ive had great experiences here and love our location, neighborhood, and staff. read more

As if this couldn't get any worse, they took all my deposit illegally. Then charged me for days I wasn't even there including a late fee! Lol I lost if. They admitted to making as mistake after I had to prove to them once again the day I moved out. Then I had to wait nearly another month for my deposit which I still don't have yet! All while Donna ignored me the entire time. Her assistant manager had to help me. That women is really something and needs to be removed as the manager there. This is the worst experience I have ever had with housing. I'm say it again RETALIATION!!! Don't express your opinion or complain again anything or else you will clearly be kicked out, illegally charged, ignored and then screwed! Remember that you can sue something individually in this industry. I'm about to mKe a lot of noise! Who wants to start a call action law suit??? DM me. read more

This place is a terrible place to live. The manager is inconsiderate. I was shown 1 appartment and then said there was another just like it and isnt wasnt the same at all. One was remodelled with hard wood floors the one we got has carpet and was dirty when we moved in. The refrigerator was broken, dishwasher was as well filthy and we were told they were going to replace it after a month and a 1/2 the property manager still is trying to get out of replacing it. I have brought these thing to her attention and she has basically called me a liar. I would not recommend this place to my worst enemy. If there less than 1 star this place deserves it. The pictures of they have up are the not actual place you will get. Beware of the bait and switch. read more

I have been a Willow Creek member of the community for the past 4 yrs. Three of them were with Greystar. Since Decron has aquired the property I have seen significant improvement in several areas. 1. The on site management team is solid, curtious, knowledegeable, and responds in a timely maner. 2. The maintenance staff is exemplary! Response to work orders is always quick and the quality of workmanship meets or exceeds my expectations. 3. The community ammenities are always a challenge for any team, but management is getting things done! The vegetation and pool areas are looking good. The gym is being upgraded. The community lighting is coming along nicely. 4. Apartment upgrades are well defined and look great! I am happy to be apart of the Decron community and look forward to what the future holds. Cheers, Happy Renter read more

I cannot express how great of an experience we had with applying and getting all moved in! Genoveva really made this process as stress free as possible for us when we really had only a couple weeks to find a new place. We love everything about the newly renovated 2 bed 2 bath and appreciate all the amenities Willow Creek has to offer. It's super animal friendly which is a huge plus. Overall, a very clean, friendly, and quiet place! read more

I made an appointment to take a look at one of their listings and loved it! Genoveva was awesome! I had a lot of questions and she was super patient and happily showed me several available rental properties. We are currently signing a contract and are very excited to live in this community! Looks very clean, they're in the process of updating the apartments, 2 pools, incoming playgrounds, and very spacious community with parking. The apartments are also roomy and well kept. As I said, we're pretty excited! read more

Renters BEWARE!!!! Lived here for 2 years, things hardly got fixed.. it was horrible.. the AC was never fixed in 2 years, sleeping upstairs in the summer was hell.. the AC only worked downstairs and I asked so many times for it to be fixed, I'd usually have to sleep downstairs in the summer because I just couldn't handle the heat upstairs!!! But what gets me the most angry is they keep your entire deposit even if you leave the apartment clean. Yes, I get normal wear and tear and carpet cleaning service.... but even if you leave it spotless, they pay a cleaning service to go in after you! I even had pictures proving how clean I left it and they completely ignored me and kept my deposit anyways. This place is very shady and in a terrible location.. so much police presence as well, it's pretty scary.. so happy to be out of that dump... not to mention people speed in and out of there.. myself and my child were almost hit on numerous occasions.. I asked multiple times to please post children crossing signs and speeding signs and was continuously ignored! Very unprofessional place.. again.. RENTERS BEWARE!!! read more

My boyfriend and I absolutely love living here!!! The apartment is larger than any other that we were looking at and we have so much privacy while also having a beautiful view from our large porch! Ellie was such a wonderful help while signing and remains wonderful to work with on any issues we have! Highly suggest Willow Creek read more

I have lived here for a while now, and would like to commend Decron and the on-site management team on really getting this complex together. I will admit, before they took over, some of the unfortunate things mentioned in some of the other reviews may have occurred, but since then, I have seen nothing but improvements and wonderful management. Security at night finally, 24-hour emergency phone that actually gets answered, and questions and concerns handled in a timely and efficient manner, these are all GREAT improvements!!! I love WillowCreek!! read more

Decron just cares about making money and ripping people off. Before the shelter in place, almost all of my neighbors moved out due to rent increases. The floors creak and the windows and patio doors are single-paned so you are hot in the summer and cold in the winter. I can literally see my blinds move with the window closed. The pool is still closed and they built some weird dog park that no one uses, probably because it is so small and right up against another resident's patio. They charge $35 extra for a carport space and now you can't find a general use spot because people don't want to pay the extra expense. The complex seems rather safe, but rather dumpy if you go out the gate. Helicopters circle the area and there is violence at the corner stores. The last community letter taped on my door was rather snide and treated us like children. I guess I'll wait another year or two until another rental property company buys the property, not going to hold my breath that it will be any better. read more

And it continues........Since Decron too over this place has become quite bad. (Please see my prior reviews). I filed a complaint with the Better Business Bureau hoping that would put an end to it. Praise God that I am now able to move out of this mismanaged complex with no lease break penalty. As per Decron's request I went to the office to get my move out packet and do the final paperwork. I was sure to be very quiet, polite and professional. I will NOT/did NOT talk to or conduct ANY business with Donna Alex the manager. I was working with another employee in the office. I sat down at her desk (after being invited) to do the paperwork. As I was sitting the, Donna Alex comes out of her office, comes up behind me and glares at me the whole time I am in the office (I was sure to keep it as brief as possible). With her arms crossed. As I left she glared at me with every move I made with her arms crossed. Sadly this is not the first time she has done this to me or others. I found it unprofessional, intimidating and quite uncomfortable. How does a property manager in a professional business situation even begin to think this harassment of residents is OK? I guess they are mad because when I took this nightmare of how I am being run out of my home if the last 6 years by this unorganized and unprofessional property, I discovered that my Better Business Bureau complaint was one of 57. Praise God that I am moving to a class A professionally managed property. There are more professional property managers out there. I am not sure if I was treated so poorly and unprofessionally by Decron and the manager Donna Alex because of my medical condition required some simple accommodations that they refused when Decron took the property over from Greystar, or if it is because I am a devout practicing Catholic woman who wears a cross. Either way it is crazy and so wrong in so many levels. Please save a lot of time and headaches by avoiding Willow Creek and Decron. read more