I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon

I just had an amazing deep facial with microdermabrasion at Eliane Skin & Body, and I couldn't be…read morehappier! My skin is quite sensitive, but Eliane was incredibly knowledgeable and careful throughout the process. She truly personalized the treatment to suit my skin's specific needs. On top of her expertise, she is so friendly and professional. I'm leaving with a beautiful glow and will definitely be going back to maintain it!

Marissa did a fabulous job keeping me comfortable while working some serious facial magic. I was…read morein good hands !

The Best Facial of My Life!…read more I've had my fair share of facials over the years, but nothing compares to the experience I just had with Juliana. From the moment I walked in, everything felt calm, clean, and curated for relaxation. The space was serene, the products smelled amazing, and Juliana was both incredibly skilled and genuinely kind. My skin was thoroughly pampered--cleansed, exfoliated, massaged, and hydrated like never before. She took time to explain each step without overloading me, and she customized the treatment to exactly what my skin needed that day. I left feeling glowy and vibrant. I've never seen such immediate results from a facial. My skin was smoother, brighter, and my nose pores that I hate were gone! To top it off, Juliana gave me the best massage, face and all!

I highly suggest for facials, vibe was relaxing and my skin looks amazing!…read more Make an appointment, she books up fast!

My first facial ever. 80 minutes of bliss and care! I love that this is a black woman owned…read morebusiness. She really was so nice and even accommodated me having to change my appointment, almost last minute. My skin looks and feels great. You can book online, but she also has an instagram to follow and contact as well. Table is size inclusive (weight wise). Has on street parking.

I finally got myself out of my hamster wheel to write this review. I've been seeing Alyssa, awesome…read moreaesthetician-owner of The Melanated Esthi for at least three times now for waxing and after care. Alyssa is pleasant and highly skilled. She always makes sure I feel comfortable during treatment. Alyssa is a hard working and motivated aesthetician, welcoming of everyone while also skilled in treating melanated skin.

I've been a consistent client for more than a year and a half and the month club is a must. It's…read morefree to join. You simply book once a month before you leave and you get a discount off your services. I work a blue collar job so for me regular self care is a must. I get to dictate exactly what I want during the session. (I pay for tier 3) If I wsnt just upper body- that's what we'll do. I see Lindsey and she's quite excellent at what she does. She always seems happy to see me but I think she's just a happy person in general and truly enjoys what she does! My husband sees Chris every month and that woman is the first person to massage my husband hard enough during a deep tissue! He's got thick muscles and no one wants to ever go as deep as he needs. She never lets him down! This cottage core spa is quiet, quaint and relaxing. The staff is very flexible and accommodating.

It's like home away from home. Comfy cozy waiting area with salt heated stones for your feet. A…read morecoffee/tea or h20 bar available. A great selection of self care products and gifts!

I live in NYC but have been spending a lot of time in Western Mass at my folks' during the…read morepandemic, which was how I found Kelly and Radiance. I was researching a particular treatment that I was brand new to, and had lots of questions. I shot off a cold email to Radiance, and Kelly responded personally right away with a detailed and straight-forward response that put me at ease and led me to chose this spa over the many others I was googling. I've since gone back a handful of times for various treatments. As someone who does a lot of research I can tell you that you can NOT beat these prices for this incredible value. I will now schedule all my treatments around my visits back to my folks' house!

Chloe Chloe Chloe! She is the BEST for facials/Brazilians/EVERYTHING. She is the sweetest as well,…read moremakes you feel so comfortable. I will forever be a loyal client! I have met the owner Kelly once before and she is so nice! Definitely happy I found my new skincare place!