I visit here at least twice a week to buy parts. I find they have a vast en entity of vehicles to…read morechoose from from. Cars are set up in easy to find numbered rows and they keep rows and isles between cars clean for easy access to pull what you want. Checkout is as easy as a grocery store. Returns are accepted no hassle and the staff are friendly . Thats a plus!! Thanks to all of you . BW

Probably one of the worst companies I've ever had to work with could not get in touch with them on…read morehold for an hour and then they hang up on multiple occasions sold me a used car without the tag and I can't get back in touch with them for information on said tag, or why I've not yet received it from them yet.

Second Service - they have not learned anything…read more Customer service is non-existent. Four people staring out the window as I pulled into the bay, no one got up to greet me, they actually turned and walked away. Asked the man in bay #4 for service no and he asked where my truck was, I pointed to it 3 ft away, then he replied I don't work here and go wait by your truck. WTF WTF Seriously??? So someone finally came out as I was leaning against my truck and she (Jasmine) walked right past me. Never acknowledged me. She proceeds to get in my truck without saying a word. I had to ask her what her name was. Staff at Toyota of Montgomery go out of their way to avoid, ignore and walked past you. Only one man, Damarius chatted with me. Went to see Leon their service manager as I spoke to him to when I couldn't make an appointment with their customer service idiots. He never got up, introduced himself or anything. Picking up my truck was worse. Went to #2 office and the guy with the beard told me to go wait for Jasmine at the empty desk. I asked why he couldn't help me but he insisted he couldn't do anything and just go stand by her desk. That was until the Service Manager started to help me then he asked for my fob to bring my truck around for me. I told him don't waste your time and told the manager he refused to help me when I first came in. This dealership needs to fire everyone in their service department that works with customers. You cannot train these idiots, they will never care.

Jaylen Jones did a fine job. The most pleasent person in all of Toyota montgomery, was Jordan. She…read morewas so up beat and pleasent to talk to.

I spoke with the Manager Shawn who was able to better clarify everything. I also informed Shawn…read morethat I knew Lexus was a good place because I had accidentally left my debit and credit cards in my car earlier this year. When my car was returned to me everything was in the exact same place - untouched, that was again a mistake on my part, but the individuals were amazing.

UPDATED REVIEW -- FOUR MONTHS, MULTIPLE VOICEMAILS, AND STILL NO CALLBACK…read more At this point, I have to question whether customer service is simply not a priority at Lexus of Montgomery. During my last service appointment, I requested a part for my vehicle and was specifically told that I would be contacted once the part came in so I could schedule the necessary service. Simple enough, right? Wrong. Four months went by, and I never received a single phone call. And before anyone suggests that I should have "followed up," I DID. I called multiple times trying to reach someone in the service department. I also attempted to reach the service manager--the same manager who had previously contacted me regarding my earlier negative review. I left multiple voicemails and made repeated attempts to get someone to simply return my call. Nothing. No callback. No update. No explanation. No accountability. Four months of silence. What is particularly frustrating is that I am now experiencing the complete opposite at another Lexus dealership. The level of customer service I have received there has been absolutely amazing. I am genuinely ecstatic with how attentive, professional, communicative, and accommodating they have been. The same part I requested at Lexus of Montgomery...the dealership I worked with now called me the very next day after my service appointment informing me the part was in! A DAY LATER! NOT 4 FREAKING MONTHS SMH. And honestly? The contrast is embarrassing. It has made me realize that my experiences at Lexus of Montgomery were not simply "one bad experience" or an isolated misunderstanding. I cannot recall a time when I truly felt serviced with care, valued as a customer, or confident that my concerns were being taken seriously. Luxury is not just the badge on the hood. Luxury is how you treat the person who trusted you with their money and their vehicle. Lexus of Montgomery has repeatedly failed to deliver that experience for me. If you are thinking about purchasing a Lexus, do yourself a favor and travel elsewhere. There are other Lexus dealerships that clearly understand what customer service, communication, and professionalism are supposed to look like. And if you already own a Lexus and are considering taking your vehicle to Lexus of Montgomery for service, I strongly recommend doing your research and considering another location. Because having to chase a dealership for four months about a part they told ME they would call me about is unacceptable. I purchased a Lexus expecting a luxury experience. What I received from Lexus of Montgomery was anything but. Four months. Multiple calls. Multiple voicemails. Zero callback. That isn't luxury service. That's a complete failure to follow through.

Need the actual phone number. The 1 on this website doesn't work . I have my vehicle tow there…read moreyesterday and I can't call them neither they have call me

I've gotten both both body work with McGriff's across the road (these are not considered the same…read morelocation) and with Keith at McGriff's Auto. Pleased with both. Much more affordable than the dealer and I don't feel like I'm being taken advantage of as a woman. They handle a lot of the military's auto repair since they are located right near Maxwell Air Force Base. They work strictly from 7-5pm. They give you a quote right over the phone if you know what you need done after calling their sources for their parts. Give em a shot. Definitely worth it.

I had a fantastic experience buying my vehicle at Toyota of Montgomery. Shoutout to Shon, Melissa,…read moreand an even more notable shoutout to Sam for making the whole process smooth, transparent, and genuinely enjoyable.

Service department sucks! Took in for oil change, leaked all over my garage floor yet they say…read morenothing wrong. Oil All over undercarriage, on frame and engine block. Three (3) visits for them to determine they didn't tighten oil filter. WTF they waiting to blow the engine? Nobody listens and nobody cares. Not going back there

Dispatching a car was a nightmare. Took 45 minutes sitting in waiting room being the only one there…read morefor an adequate employee to help me. Try another location if you have to deal with carmax

Jazly got me a competitive offer on the spot and I was outta there with a check in just over 90…read moreminutes. It worked basically just as advertised. The only drawback here is that you can generally get a few more $k if you sell it on your own, but, the downside to that approach is time and hassle. Finally, a quick shout-out to Jazly who is awesome at what she does and a phenomenal human being!

Some sales manager named Reefer or something like that is very disrespectful. I went in there ready…read moreto spend my hard-earned cash. I even came up significantly from my first offer, and he was rude and dismissive. I went to shake his hand to tell him we couldn't go higher and he left me hanging! What kind of man (especially a salesman) would ignore another man's handshake? Not surprised they have a 2-star rating. Even if they called back and accepted my offer I would not give them my money because of how Reefer talked to me. Some people work and save their money. Other people, like Reefer, are disrespectful thieves. As I was walking away, this asshat yelled "Good luck finding an explorer for that price!"

Y can't even depend on carfax anymore. Stivers reported that they had dove several thing on a…read morevehicle that I bought,but when i took it to a shop to get new wheels they found things that hadn't been done,but stivers reported were done.

Well to start with, the AI that made the appointment, booked me for an oil change when I stated a…read morethermostat replacement. We'll, if I had come in on Saturday, as originally planned, I would have been out of luck. No general maintenance on Saturday. So, I brought it in today, Friday. Now a days instead of actually calling you, they send a text for you to approve the work, which I did. So about two hours after that I call to check status. They never got my reply, hence, did not start the repairs. What happened to calling the customer? If you use this place, keep on top of it. ​

My late husband and I were loyal Capitol Chevrolet customers for over 20 years, which makes this…read moreexperience especially disappointing. My 2010 Chevrolet Equinox was towed in on June 18, 2026 after the steering became nearly impossible. I paid for the repair they diagnosed, but when I came to pick up the vehicle on June 23, 2026, the exact same problem was still there. I was then given a second estimate for a different repair, which I disputed because the original issue had not been fixed. That repair was eventually completed nearly a month later. However, I had to pay for a rental vehicle from June 19 through July 14 while my car remained unavailable, and my request for partial reimbursement has gone unresolved. What has been most frustrating is the lack of communication and follow-through from management. Despite multiple attempts to reach someone, I have not received a response. After more than two decades of loyalty, I expected better service, better communication, and at least an acknowledgment from management. Very disheartening and disappointing.

Great place to get your car serviced Fast and certified…read moretechnicians with great communication

I really should've went to another location like I had planned. This place is poorly ran. The…read morecustomer service is piss poor. I went in to get both of my cars serviced. I didn't even bring the second one back because the experience was so horrible. They either ignore you or are extremely rude.

Awesome customer service. Great loaner car to drive and received my SUV back in a timely manner…read more Thanks so much for treating your customers with quality service.

From the owner: Car Dealer, Auto Repair, Tire Centerread more