Second Service - they have not learned anything…read more Customer service is non-existent. Four people staring out the window as I pulled into the bay, no one got up to greet me, they actually turned and walked away. Asked the man in bay #4 for service no and he asked where my truck was, I pointed to it 3 ft away, then he replied I don't work here and go wait by your truck. WTF WTF Seriously??? So someone finally came out as I was leaning against my truck and she (Jasmine) walked right past me. Never acknowledged me. She proceeds to get in my truck without saying a word. I had to ask her what her name was. Staff at Toyota of Montgomery go out of their way to avoid, ignore and walked past you. Only one man, Damarius chatted with me. Went to see Leon their service manager as I spoke to him to when I couldn't make an appointment with their customer service idiots. He never got up, introduced himself or anything. Picking up my truck was worse. Went to #2 office and the guy with the beard told me to go wait for Jasmine at the empty desk. I asked why he couldn't help me but he insisted he couldn't do anything and just go stand by her desk. That was until the Service Manager started to help me then he asked for my fob to bring my truck around for me. I told him don't waste your time and told the manager he refused to help me when I first came in. This dealership needs to fire everyone in their service department that works with customers. You cannot train these idiots, they will never care.

Jaylen Jones did a fine job. The most pleasent person in all of Toyota montgomery, was Jordan. She…read morewas so up beat and pleasent to talk to.

This review is on the service not the technical support…read more I had a 90000 mile service for my Lexus 350. I scheduled the service for a Saturday because I work outside the city limits about 55 miles. My appointment was early and I was on time. The service is usually exceptional but this Saturday.....not so much. I sat for hours and I didn't get an update. I finally asked for a loaner after 3 hours of waiting. I asked for an update and it was an inconvenience to the staff. I wanted my car because I had an appointment to get to. I was told loaners aren't available on Saturday. When they finally was done, They were rushing me through the payment process by taking my payment in the lobby area. I was disappointed with the dealership and gave them a bad review in their own survey; no other forums. This was an expensive service. ....But the dealership responded to my survey. They apologized for my experience. They updated the website to reflect loaners on the weekends. They realized that the service was not adequate. Now should they have done more..... $800 dollars and four hours later.I am not sure. In a world where people deflect their responsibility they took ownership but what else should they have done? I am appreciative for their acknowledged shortcomings on that Saturday morning. I appreciate the update to the website reflecting the availability of loaners on the weekends. I still can't get my time back for that day or the opportunity I missed out on. But in saying all that, Ownership at the top is extremely important here. They didn't get it right but they wanted to acknowledge it and not hide it. So Thankful for that

7/3/2026 Took my GX460 in for oil change, alignment, tire balance and rotation…read more 7/4/2026 Drove vehicle at interstate speed (70+ mph) experienced a lot of vibration. Called the dealership, it was closed for the holidays so I left a message. 7/6/2026 Called dealership at 7:30 about vibration and was told to bring it in by 8:00. Took vehicle in and and informed them of the issue and that I suspected the issue was with the tire balance. Received at text/email that the tires were rebalanced and picked the car up at approximately 3:05. Was told by the sales advisor that the service manager drove it and ensured it was corrected. After picking up the car I got gas and took the interstate home and the vehicle was still vibrating. Called the dealership at 3:28 and was told by Kyle (I assume a receptionist) the service advisor that assisted me was not available to take my call nor was the service manager. Took my vehicle directly to Discount Tire and explained my situation. The service advisor was very nice and professional. I asked them to please check the balance and correct if needed. I also asked for pictures of the status of the balance as is before correcting. *** 2 of the tires were in balance *** 2 of the tired were NOT in balance ***All 4 tires had different tire pressures above recommendation Discount Tire made the corrections ( and dicounted the service) asked me to go drive it at interstate speeds and to bring it back if there were any issues. This is the 3rd time I have taken my car in for a balance and had to take it back. The pervious occasions it was corrected when returned. This time I chose not to take it back for a 3rd attempt to do a simple job that should have been done right the first time!!! This is the 4th less than satisfactory experience with the service department and MY LAST!!! Shout out to Discount Tire for your professionalism and excellent customer service!!! Lexus of Montgomery Service Department DO BETTER!!! Lexus in my opinion is the best car out and I have had zero issues with the vehicle beyond the 4 less than satisfactory service experiences at this dealership. I prefer to have my car serviced at the dealership but this dealership has lost my trust and confidence!!! ***This is not about money its about principle and customer service. The tires were recently purchased at Costco where I can get free rotation and balance. I made a choice to pay for service at the dealership because I was getting other services done and it was convenient so I thought....I was wrong!!!

Need the actual phone number. The 1 on this website doesn't work . I have my vehicle tow there…read moreyesterday and I can't call them neither they have call me

I've gotten both both body work with McGriff's across the road (these are not considered the same…read morelocation) and with Keith at McGriff's Auto. Pleased with both. Much more affordable than the dealer and I don't feel like I'm being taken advantage of as a woman. They handle a lot of the military's auto repair since they are located right near Maxwell Air Force Base. They work strictly from 7-5pm. They give you a quote right over the phone if you know what you need done after calling their sources for their parts. Give em a shot. Definitely worth it.

I had a fantastic experience buying my vehicle at Toyota of Montgomery. Shoutout to Shon, Melissa,…read moreand an even more notable shoutout to Sam for making the whole process smooth, transparent, and genuinely enjoyable.

Service department sucks! Took in for oil change, leaked all over my garage floor yet they say…read morenothing wrong. Oil All over undercarriage, on frame and engine block. Three (3) visits for them to determine they didn't tighten oil filter. WTF they waiting to blow the engine? Nobody listens and nobody cares. Not going back there

Dispatching a car was a nightmare. Took 45 minutes sitting in waiting room being the only one there…read morefor an adequate employee to help me. Try another location if you have to deal with carmax

Jazly got me a competitive offer on the spot and I was outta there with a check in just over 90…read moreminutes. It worked basically just as advertised. The only drawback here is that you can generally get a few more $k if you sell it on your own, but, the downside to that approach is time and hassle. Finally, a quick shout-out to Jazly who is awesome at what she does and a phenomenal human being!

had big repair on my truck. they took great care of me and my truck. it has never ran better. thank…read moreyou stivers ford.

Some sales manager named Reefer or something like that is very disrespectful. I went in there ready…read moreto spend my hard-earned cash. I even came up significantly from my first offer, and he was rude and dismissive. I went to shake his hand to tell him we couldn't go higher and he left me hanging! What kind of man (especially a salesman) would ignore another man's handshake? Not surprised they have a 2-star rating. Even if they called back and accepted my offer I would not give them my money because of how Reefer talked to me. Some people work and save their money. Other people, like Reefer, are disrespectful thieves. As I was walking away, this asshat yelled "Good luck finding an explorer for that price!"

Well to start with, the AI that made the appointment, booked me for an oil change when I stated a…read morethermostat replacement. We'll, if I had come in on Saturday, as originally planned, I would have been out of luck. No general maintenance on Saturday. So, I brought it in today, Friday. Now a days instead of actually calling you, they send a text for you to approve the work, which I did. So about two hours after that I call to check status. They never got my reply, hence, did not start the repairs. What happened to calling the customer? If you use this place, keep on top of it. ​

My late husband and I were loyal Capitol Chevrolet customers for over 20 years, which makes this…read moreexperience especially disappointing. My 2010 Chevrolet Equinox was towed in on June 18, 2026 after the steering became nearly impossible. I paid for the repair they diagnosed, but when I came to pick up the vehicle on June 23, 2026, the exact same problem was still there. I was then given a second estimate for a different repair, which I disputed because the original issue had not been fixed. That repair was eventually completed nearly a month later. However, I had to pay for a rental vehicle from June 19 through July 14 while my car remained unavailable, and my request for partial reimbursement has gone unresolved. What has been most frustrating is the lack of communication and follow-through from management. Despite multiple attempts to reach someone, I have not received a response. After more than two decades of loyalty, I expected better service, better communication, and at least an acknowledgment from management. Very disheartening and disappointing.

Great place to get your car serviced Fast and certified…read moretechnicians with great communication

I really should've went to another location like I had planned. This place is poorly ran. The…read morecustomer service is piss poor. I went in to get both of my cars serviced. I didn't even bring the second one back because the experience was so horrible. They either ignore you or are extremely rude.