$250 charge just for a service call. But needed their help, called left three or four messages…read morenever heard back from anybody. Unreliable and costly. They know that they're one of the few people in the area and they take advantage of that.

Buyer Beware! Here are the facts: Garage Door installed 19…read moremonths ago. Tracks misaligned, tracks bent, door jams when opening and closing, door won't stay open. Door only opened once or twice a week. Door track has fallen off the wall. Door is now useless. Called the company and they only warranty the door for 12 months. They won't even come out and look at the door. So, if you are looking for a garage door that works for more than 19 months, DO NOT go to Advance Overhead Door Company in Prattville, Alabama. You have been warned.

I called 1st Choice Garage Doors because my garage door was stuck and I needed help getting it…read moredown. They showed up in a timely manner and their crew was very well trained. After talking with them about the issues that I was having with my door, I decided to upgrade to a new garage door, this time a steel one. I am very happy with my choice, they were reasonable and above all else they were knowledgeable. They are a hometown business. They grew up in this area and are reliable. Give them a try, you will be glad that you did.

We called 1st Choice Garage Doors of Prattville because our garage door spring broke. In less than…read more2 hours they have been here, replaced the spring and they have already left. Great service!!!!

I initially got on Yelp for a service provider to get door knobs installed in a new door that I had…read morepurchased. However, after Daniel from Bye Door came out and assessed my project I decided to let him complete it, professionally for a competitive price. He did not disappoint!! Love the finished project and would recommend his services in the future.

Please avoid using this company! Last Thursday, our garage door wouldn't go up with my car stuck…read moreinside. My husband, who is quite handy, suspected the spring was the issue. We have a home warranty with AHS, and Bye Door Installs was the selected service provider. The technician came out on Friday and instead of focusing on the problem, he criticized the builders, saying things like, "These builders just throw these houses together and they don't put the doors on correctly" and "You see where this light is coming in, they didn't do that right." He mentioned something about the tensions, ordering parts, and said he would return on Monday or Tuesday to fix it. Imagine my shock when we received an estimate from them through AHS of $8,723, claiming the door looked like it had been hit by a car, wasn't installed correctly, and needed to be replaced. I was flabbergasted. I called the company and spoke to someone who said they didn't understand how it could be that much and promised a technician would call me back. Of course, no one did. I tried calling several times yesterday and this morning, but no one answered. I called AHS and requested a second opinion, but they needed to find a new service provider, which would take another 48 hours. We found a local company yesterday that came out this morning. They tightened the spring, added a new coil, and completed the job in 20 minutes for $199. The only explanation for this discrepancy in price is that Bye Door Installs was trying to scam AHS and us as consumers. I'm sure they thought we would fall for anything because my car was trapped in the garage. I urge you not to use this company. If you are in the Auburn/Opelika area, I highly recommend Up Down Garage Door. Excellent service with integrity.

I accidentally backed into my garage door before it was fully opened a week before we were closing…read moreon the sale of our house. In a panic, Kayla and Paul at Overhead Door were super helpful in giving my repair urgent attention to get the door panel, seals, alignment all addressed before we sold the home. Not only were they attentive, but they were empathetic and made me feel like I'm not the only one who has done something so ridiculous. LOVE THEM. Highly recommend!

Worst business practices ever when a well respected contractor of barndominiums and barns specially…read moreordered a particular set of specialized doors for a barndominum and receives something that looks like it came from TEMU. Owner refused to refund or replace over $8k in complete garbage. I would not buy a dog house window from this company! They have lost tens of thousands of dollars of business from this business owner! Horrible business owner who thinks she can do whatever she wants because her husband is a local attorney!