Today was my first visit as a brand new patient, and unfortunately, it will also be my last. From the moment I walked in, I was shocked by the lack of basic courtesy and professionalism at the front desk. The woman working there--a Hispanic lady--did not greet me, smile, or even say, "Good morning" or "How can I help you?" Instead, she was rude, dismissive, and had a terrible attitude. This was my first impression of your office, and it was completely unacceptable. Front desk staff set the tone for a patient's experience, and this one left me feeling disrespected and unwelcome. Her behavior was so off-putting that I seriously question whether I was treated this way because I'm Black. I truly hope that's not the case, but it's hard not to wonder. I expected professionalism and basic decency--especially as a new patient--but what I experienced instead guarantees that I will not return. I will also advise others to steer clear of this practice unless and until that staff member is addressed. Patients deserve to be treated with respect from the moment they walk in the door. read more

I came here today (Sunday) for an emergency wisdom tooth extraction. The appointment was originally for another dental issue on one of my canines but as fate had it, the wisdom tooth needed removal. I was in excruciating pain and was so glad Dr. Baker was able to adapt to the situation. After she jacked me up good with a few numbing syringes, she yanked a rotten tooth out of the back of my mouth. And let me tell ya she did it so fast I didn't even know it was over! Sadly, the canine is going to have to get pulled too. I was fitted for a flipper today and will get that later this month. At least she was honest with me about that tooth and didn't try to get me to do a root canal. After I get the flipper, I'll likely go for an implant. The prices at the Montrose Tooth Fairy are very reasonable. With my dental insurance, I only paid $27.00 for the extraction. That's much less than I've paid elsewhere. This is not a super fancy dental office with high end furniture and bottled water. Instead, it's a really good dental office that caters to working people like me. I liked Dr. Baker a lot because she helped ease my dental fears and anxiety. I am glad I started going here. Plus, where else are you going to find a dentist in Uptown on a Sunday? read more

Montrose Tooth Fairy - Front door of Montrose Tooth Fairy - General Dentistry Near Me - Chicago, Illinois

Bad customer service...Rude receptionist, the dentist has NO experience very new to the dentist world. Do Not waste your time or money....

Deceitful billing practices. I was given a different quote when making the appointment then the price I was told I would have to pay after the appointment concluded. I was misled in regards to what services would be included with my appointment. Overpaid for a couple of low quality x-rays and half baked opinion. When I call nowadays for copies of my x-ray, I don't receive a call back. read more

I never thought I would say this, as someone with lifelong dentist anxiety, but I love these practices (Lake Shore Dental Care and Montrose Tooth Fairy share an office and staff). It's a wonderful group of amazing women. Martha at the front desk is a caring, yet take-no-bull kinda lady. Jasmine, the hygienist, is so efficient. And Dr Baker is such a bad-***. The woman extracted her own tooth, for heaven's sake! My last visit (deep cleaning of one quadrant, periodontal maintenance of the rest, and extraction of a wisdom tooth) took only half an hour! I spent longer meditating to calm myself prior than the actual appointment lasted! I've also seen Dr Bic previously who is just the sweetest, but as I've needed wisdom teeth pulled and later appointments, I've been seeing Dr Baker. But you can't lose with either. read more

By far the worst experience I've ever had. The office manager Marta is beyond rude. I've never been spoken to so poorly in my life. She picks up the phone without a greeting and honestly sounds so annoyed the phone rang. When I called and had some questions about the office and what they provide she kept saying she doesn't understand the question. How being a office manager do you not understand when I ask what services does your office provide? She started screaming at me when I asked her questions. I was in shock when I asked to speak to a manager she told me she was. Obviously the reviews on here regarding billing issues and not receiving xrays are very on point if this is the manager running this office. I have told all my friends and family about this place and will make sure anyone I know will never step foot near this place due to this rude office manager. read more

Poor dental office. The tooth cleaning is terrible painful and I can take pain. My wife visited and they didn't verify her insurance in advance and never got her dental records so as a result had to cancel the appt. DO NOT RECOMMEND read more

I seriously don't know how anyone could ever say anything bad about Martha and Dr. Baker!! I've been going here for YEARS and they are like family to me. They're flexible, friendly, and make you feel very relaxed, especially if you are afraid of the dentist. Ignore the one-star reviews. You'll love this place! I moved to Oak Park last year and drive in to see them! read more

I've been going to Dr Baker for at least 5 years. She and her staff make dental visits fun. I go every six months, have had teeth cleanings and a cap put on (in?), and everything is functioning as it should. I sometimes even get compliments when I've been taking proper care of my mouth. Marta is always on top of her game - insurance knowledge (she either knows, or will find out), patient care, and dental health information. Appointment times are usually spot on. Highly recommend. read more

Love this place! Dr. Baker is super friendly, knowledgeable, and down-to-earth. She cares about the wellbeing of her patients and is not pushy about selling you on services you don't need. We've definitely found our go-to dentist! read more

I feel very conflicted writing this review because I really like Dr. Baker and all her staff! I've had zero problems with the actual dentist work I've had done here. The three stars I've given are all for Dr. Baker herself, she's great. But the office has some major organization/communication issues. For example, I needed to have a wisdom tooth pulled. They called me having to reschedule two times because the office was going to be closed. Not sure why they didn't know the office would be closed when they made the appointment, but whatever. Finally, I was able to reschedule to have the tooth removed on a day that happened to be about 5 days before I was going on an international trip. I was apprehensive at first but I was reassured several times by office admin that it would be fine to get the tooth pulled and go on an international trip 5 days later. She even checked with the technician. This was to be the first time I was ever having a tooth pulled, so I didn't know what standard practices were. Well, when I came in for my appointment Dr. Baker made small talk and asked if I had anything fun coming up. I told her about my trip, and she was surprised and said that I should absolutely not have that tooth pulled, in case of infection, etc. while I was abroad. Luckily, I wasn't in any pain so I figured I'd just get it taken out another time, but the lack of communication was very frustrating. Well now almost a year has gone by, and that same wisdom tooth decided to come in fully and has been causing me extreme pain. I called to see if I could get in sometime this week. No one was picking up their office phone, and there was no recording except for the generic voice phone company voice. I checked the website and didn't see anything about the office being closed. The only way I deduced that the office was going to be closed all week was by going on their online appointment booking site and seeing that they didn't have any available appointments until the following Monday. If you're going to be closed for a whole week, you should at least have a recording on your answering machine telling patients what's up. Finally, I had referred my partner to Dr. Baker as she also needed some dental work done. She had a weekday appointment to get a wisdom tooth out and took off work. When she got there the office was closed. No explanation or anything! She checked her phone and had a voicemail from earlier that morning asking to reschedule. That's it. If these were all isolated incidents I would not think much of any of them; mistakes happen. But all of the above has made me realize it's time to find another dentist. read more

Dr. Baker and her staff are the best! Been going to them for years since their old location. I have taken my daughters and they made sure they were comfortable and pain free. The office is very clean and kept in order by the office manager, Martha. She will make sure to contact the insurance for any coverage questions right away. Dr. baker is very friendly and is very approachable. She loves to joke around and forget the nerves of being at a dentist I have recommended many friends and family and they totally agree! read more

A friend recommend Montrose Tooth Fairy. Outstanding dentistry practice!! I've never felt so comfortable and relaxed at any other dentist's practice. Dr. Baker and her assistant (Martha) were extremely knowledgeable and reassuring during my exam; my teeth & gums are as healthy as ever! Extremely flexible scheduling, clean, spotless practice, easy street parking, and a dentist who treats you with respect and gives her patients direct feedback and insight, and educates you in the process of your exam and/or cleaning. And it's also VERY kid friendly; th Trust me, your dentist doesn't need to be in a downtown setting to be one of the best practices in the city. Amazing practice... very happy and satisfied with my experience! read more

I haven't been to Montrose Tooth Fairy, but I just got off the phone with Martha and she helped me for about ten minutes. She answered many of my questions and even referred me to another dentist that may be able to help my situation. Just based on the service that Martha provided and her patience with me, I highly recommend at least giving them a call. read more

The filling from my wisdom tooth fell out and I was in so much pain. I initially went to the dentist that was close to my home, but my intuition told me not to come back. Of course I had to read the reviews before I actually came. To my surprise, all of Dr Baker's reviews was 5 stars. She must be excellent, but she was 20 miles away. I took the chance and made the appointment for the following Monday. I took off from work and drove the 20 miles to her office. The office looked regular, nothing special. Once I was able to see her which took about 10 to 15 minutes, she asked me did I want my tooth pulled right away. I said yes, and she did. I can't say that it was pain free, but she was gentle and patient with me, something that I was looking for in a dentist! I am a grown woman, but I am a big baby when it comes to the dentist! I went for the follow up, and everything went great! Her staff is awesome too! I will be bringing my children here when they need dental work. I will recommend Dr Baker to anyone. She is on the north side of Chicago, 20 miles away from me, but the time and miles is so worth it! I rather drive 20 miles away and get excellent service than 5 miles (like my previous dentist) and get questionable and scary service. read more

See all

Dr. Baker is fantastic! I am a scaredy-cat when it comes to doctor's offices and she and her assistant Martha put me at ease right away. She took my wisdom tooth out in minutes and I had zero pain or discomfort during and after. Needless to say, she quickly became my regular dentist. Dr. Baker listens to your concerns about your mouth and puts you in charge of the decisions. Instead of telling you what she is going to do, she asks you what you would prefer-- i.e. she offers different types of fillings and actually explains the pros and cons of each instead of just throwing one in there. It feels like true personalized care and not a drive-through service. Bonuses: making appointments via text, weekend hours, easy parking, and your choice of music while you are having procedures done! read more

This place is awesome! Love them! Dr. Nancy is exceptional. The dental assistants are wonderful! Definitely recommended for the entire family. read more

I haven't been to a dentist in...a while. Needless to say I knew I had a lot of work to get done as my wedding was coming up. This place is awesome (as far as dentists go) super friendly staff and great work. Plus you gotta love the name :) read more

I was so happy to find this dentist office!! I had the same dentist from childhood through 2 years ago when I started grad school and was approved for Medicaid. I tried two other dental offices in Chicago before this one that were honestly terrifying (they gave me false information, unfriendly, and were really rough with cleaning). In complete comparison, Mostrose Tooth Fairy is wonderful!! I've been to see Dr. Baker four times for both cleanings and fillings. Dr. Baker and her assistants are friendly, patient, and take the time to listen. Of note, given the amount of patients Dr. Baker works into her days, sometimes she is running a bit behind so you may be waiting in the lobby for a bit. Awesome bonus though, you get to watch Netflix while you get your teeth cleaned which vastly improves the experience of having someone dig in your mouth. read more

I decided to switch dentists because my other dentist was often cold and seemed to engage more with her Korean patients who shared the same language with her. This made me feel like I was simply another source of income for her. Additionally, im a graduate student so I did research on how she did my fillings and it turned out she missed some steps, which explains why the fillings chipped away two days after (which meant I had to go back to her like 2 times). SO, I decided to hunt for a dental professional that would treat me better and do great/accurate work. Fortunately, I stumbled across Dr.Baker's profile on Zocdoc. And NEVER have I come across a doctor that also has a degree in public health and has done a large amount community service. This not only shows that she knows what she is doing, but that she has a heart to solve our society's problems. I went to her to have some work done and she did a great job and its now over a month later, everything is intact. She was very approachable, warm, explained what she was doing and made sure I was okay with everything being done. She also took the time to get to know me, which really made me feel valued. Her assistant staff seems really cool but also a bit busy, but this is not unusual, they did their job which was to ask assessment questions and get paper work done. There was an issue for me where they were going through a move and some clerical work was not fully sent to my insurance because of a system error. I caught this as time went by, contacted them via email and Dr. Baker replied within 10 minutes (which I respect and feel is a very professional attribute). She then forwarded the issue to Martha who called me the next day, resolved the problem and was more than apologetic, empathetic and kind. All businesses make mistakes, but Dr.Baker+Staff responded promptly and with integrity. Overall, I would definitely recommend Dr. Baker! her dental knowledge is phenomenal and demeanor is very welcoming. read more

My partner came here to get his wisdom teeth removed because he was starting to feel pain. We went and they said to come back on March 4th for the actual removal at 7pm. We came back on March 4 at 6:50pm and the office was closed. We called but no answer. They never called us or anything as well. When we called the next day, they said the person forgot to schedule the appointment. Then said no one could do it that day because the doctors that were there, "could only do 2 teeth not all 4". But then some one else that called 5 minutes later said "they can do all 4." So clearly no one communicates in this office. Then when we found someone who could do it the same day (Kimberly Smiles thank you!) they were giving us an extremely hard time handing over the xrays to the new dentist. They even started screaming at the new dentist over the phone. So unprofessional and so rude. I could not believe it. This place needs to get shut down. read more

Dr. Baker is the absolute best!! I went to her for the Zoom Whitening Treatment. This was my first time having the procedure done so I wanted to book an appointment immediately. Dr. Baker informed me that I needed to wait a few weeks to prepare my teeth for the treatment due to the sensitivity. She even called me to make sure I was following her instructions before my appointment. As a result of her pre-treatment recommendations I did not experience any discomfort during the procedure. I also received a lot of compliments on me teeth afterwards. I love Dr. Baker's down to earth personality. She creates an environment that makes it easy for patients to discuss their teeth. And you really can not beat how convenient she makes it to schedule an appointment. You should definitely schedule you next dental appointment w/her! read more

Dr Baker and her assistant were very helpful! I brought my 15 month old to her first visit to the dentist. Dr Baker made my daughter fee very comfortable and she didn't cry once! Later my daughter was rewarded with good behavior with some toys which really made the experience pleasant. I also want to say thank you Montrose Tooth Fairy to have operating hours that works within people's work schedule, even open on Sundays! That is another great reason to go to Montrose Tooth Fairy. Have a new dentist with Dr Baker and her Team! read more

Montrose Tooth Fairy/Dr. Baker is the BEST!!!!! I initially came to her because i wanted a second opinion due to the fact that the previous Dentist was not doing a good job. Over all the Dentist wasn't wrong because Dr. Baker did verify that in deed i needed what needed to be done YIKES!!!! since then I've also taken my son to her and i wouldn't trust anyone else but her with my son because shes also very patient. Dr. Baker and her assistant Martha made me feel so comfortable right away that I chose to stay and im so glad and Thank God i did. These girls are great at what they do, i highly recommend Montrose Tooth Fairy. Dr. Baker and Martha are the most sweetest persons, very professional, clean office and the hours of operation are very flexible. and just an FYI!!! Dr. Baker does such a great Job that personally in just a couple of hours i feel great and good to go after having a Root canal. There is no pain or soreness at all afterwards. read more

Went in for a 2nd opinion, was not satisfied with my son's dentist for this dental trauma. Love how they calmly explained everything to me. I will definitely switch him over to you and I will be calling for an appt for his cleaning in November. Thank you read more

Dr. BAKER is the #$%&,she is very young,energetic and PROFESSIONAL,she took out 8 of my teeth in less then 2 mins. and it was 95% painless.This woman is a real one.Thank u so much Dr. BAKER for making my visit a great experience.She done my wife's teeth with no problem.People u better go to her,she is a dentist of the 21st century read more

Hello. I was a patient of Dr. Baker and came to her to have a crown procedure. Since the procedure a few years ago, my crown has dislodged 3 times. I returned to Dr. Baker to have it re-cemented twice. Both times I noticed a dark area under the crown along with a sulfur, rotten egg smell. The doctor cemented the old crown on twice, and didn't seem to care about the rot that was developing under the tooth. I inquired about the obvious decay and rotten egg smell, but she didn't treat it. She simply re-cemented the crown, asked me to bite on cotton for 15 minutes, and that was it. She didn't even clean up the excess cement that oozed out of the sides. My new dentist told me about the excess. He immediately cleaned out the decay, built up the tooth, and replaced the crown with a new one. Can you please explain to me why Dr. Baker would not care for a decayed tooth, and instead simply re- cement a defective crown on top of it multiple times? I'm not trained in dental procedures, but I can report that the pain I experienced while changing the temporary crown to the permanent crown was the greatest pain of my life thus far. I think she "missed" with the novocaine, while she was distracted by what was being shown on the TV set in the exam room. I would like an answer to my questions, please. read more

Best dental experience I've ever had. Had my wisdom tooth extracted and it was surprisingly pleasant. No pain at all. Dr. Baker made sure I didn't feel a thing. The staff was very friendly and helpful. I felt as if I wasn't just a customer but more of a friend. I will recommend Montrose Tooth Fairy to everyone I know. I will return for general cleaning and hopefully no more dental emergencies. Though if I do have one I now know where to go. read more

Dr. Baker and Martha are the absolute best. I hadn't been to the dentist in years and not once did Dr. Baker make me feel bad or self conscious. I'd recommend her to anyone. I make the trip from the burbs just to see her. My daughter loves Dr. Baker as well. If you want a great dentist with an awesome sense of humor then this is the place to go. read more

I was hoping my review would stand out but I see so many feel the same as I do. Best DENTIST EVER! I have never felt so relaxed and comfortable in any type of medical office. Dr, Baker, her mom, who runs the front desk and her assistant were incredible. I have a 5 yo and a just 2 yo and the whole staff was wonderful with them. Offering coloring, Netflix, sugar free suckers. I am so happy to find a dentist I want to go to. No joke when I say, I want to go back more often then every 6 months. I've never given a review before but I got out if the office and made a yelp acct just to do it. read more

Dr Baker and staff are fantastic. They were able to fit me in twice over the weekend for some minor work to be done. Can't say enough good things about them. read more

Just an amazing staff, friendly and professional. If you're looking for a great dentist please go see Dr. Baker and her team!!!

Dr. Baker took me today for an emergency appointment. I had a bad toothache after not having seen a dentist for al least 15 years. I love Dr. Baker and her staff, and I'm actually planning to have more work done and looking forward to it (sort of). I've never felt so comfortable with a dentist. Dr. B. and Martha go out of their way to explain everything and to put you at ease. I had a painless extraction. Best dentist ever! read more

Dr. Baker, Martha, and Dr. Baker's mom are about the nicest people I've met. But more importantly, Dr. Baker is exceptional at what she does. I initially went there on a Sunday for an emergency. She got me out of pain instantly, and went over my options. The best options for me. No hard sell. And when I had questions, they responded to me almost immediately. I would recommend Dr. Baker and Martha until I was blue in the face. read more

Actually enjoyed a regular check up appointment for the first time ever--Quick, friendly, thorough but gentle, and Dr Baker actually did the cleaning herself! read more

I chose Dr. Baker as my dentist over a year ago when I read that she used to provide pro bono dental services for indigenous communities in Guatemala and saw that her reviews were top notch. I much prefer to support a dentist who has exhibited that sort of generosity. I could not have made a better decision. I had a few cavities filled last year and a crown put in when I chipped a tooth and I was shocked at how little she charged for such quality work, even tho she's out of my network. She urged me to reconsider getting composite fillings for my upper teeth, since no one sees them and the the composite fillings last 5-7 yrs (versus 10-15 for silver) and are more expensive. Too many dentists in Chicago push for unnecessary work, so it's refreshing to have someone you can trust. I've always dreaded going to the dentist office, but she and her staff really make it fun. They have some later hours on some weekdays and weekend availability that make it convenient. They are all very warm and friendly and provide a hospital environment (Netflix included, although you're never there enough to get into a show, but once you sit on their comfortable couch in the waiting area, trust me, you will not want to get up). My only advice is call them, don't schedule an appointment via ZocDoc. By the time it processes, you might miss out on the spot. read more

Dr. Baker was not what we expected! I want to be as fair as possible writing my review and this is the reason why I waited one moth to write it. Had I given her a review right away it wouldn't have been pretty. I took my mother to Dr. Baker after ready a zillion excellent reviews about her. We went in because my mother needed immediate care. She had a post that broke and damaged her tooth. First appointment, x-rays and the diagnose: broken post (front tooth) that caused an infection. Doctor explained she had to pull the tooth; however, since she had a fixed bridge, after losing the infected tooth the bridge was not going to be stable. My mother had an upper partial. Doctor suggested to add the tooth she was going to loss to the upper partial. Second appointment, I asked Doctor Baker if a fixed bridge was an option, she said it was; however, the bridge was not going to be stable due to my mom's age and dental condition. The ratio is 1:1 and making a fixed bridge with 3-4 false teeth that anchored to 4 of her own front teeth was not the best option but it was doable. Long story short, we never new that the post my mother had had damaged a neighboring tooth. We learned this, the day the doctor extracted her tooth! My mother had an infection and dealt with it from the first to the second visit with no antibiotics! No antibiotics prescribed after she pulled the tooth and no x-rays after the extraction to make sure she no longer had the infection! My mother walked out of Dr. Baker's office with a bitewing (2 false teeth) that looked like the stuff you buy for Halloween. They were terrible and those things didn't stick at all. She was walking around with a hole for at least two weeks. We made an appointment with a new doctor who refused to make a fixed bridge for my mother; instead, he suggested a denture. He explained all the reasons why a denture was the best option. He prescribed antibiotics, took new x-rays and answered every single question we had. When I contacted Dr. Baker after she pulled my mother's tooth, she was responsive and extremely nice. I'm trying to be fair by posting this review. I think she needs more experience. I also think that, as a professional she should know what's best for her patients. I suggested a fixed bridge for my mom, but if she knew it wasn't a good idea for x or y reason she shouldn't have agreed to do anything. read more

Amazing great people is all I can say about Montrose Tooth Fairy! I was really scared to go to the dentist, but their family environment put me at ease the minute I walked in the door. Dr Baker just informs and tells it like it is. Going to have a root canal this Sunday, and I'm not worried because I know I am in good hands. read more

Dr. Baker is AMAZING...definitely a young, passionate professional of the 21st century...she fixed my chipped tooth in less than five minutes and it looked great...I could not tell the difference...I later received wisdom teeth extractions in less than five minutes...there was NO PAIN...Im still astonished at this fact...the needle used to injection the numbing agent was thin and painless...I am amazed...the environment of her dentistry establishment fosters on COMFORT...my husband and I were allowed to watch Netflix and Dr. Baker took time to answer our questions and ease our fears...she cares more about the quality of her work and changing peoples attitudes about dentistry...she is affordable and tries her hardest to accommodate the financial strains her patients may have....she will recommend the work which needs to be done and give you the option to decide when and what should be competed... She cares more about having long term patients than short termed....she is absolutely the BEST dentist in the Chicagoland area....you will NOT regret your decision to see her...she ROCKS.... read more

I absolutely LOVE Dr. Baker & her entire staff. They are so accommodating and welcoming, making you feel like you're not even in a doctors office. Everything from scheduling to my actual procedures I've had done are efficient and quick. If you are in need of wisdom teeth extractions, Dr. Baker is the go to!!! Look no further- this is where you need to go! read more