As one of the other reviewers said, these guys use subcontractors of varying quality. They had to…read morerefinish the floor 3 times because the owner insisted on sending the same crew back each time (which makes sense if using a fixed-price sub - keeps their profit intact). I communicated my concerns professionally (and almost apologetically) with the owner as we went, but I'm not sure that any of them were addressed directly with the crew - rather they were just given basic instructions at the start of each day to fix the problems from the last go 'round. I'll give them credit for trying to make it right, and the floor looks a lot better than it did when they started, but it still wasn't 100% at the end and they didn't want to listen to any more complaints. A list of items specific issues that as far as I can tell were never communicated back to the crew: - The first thing the crew leader did was take a dump in my bathroom, without asking, and made this a daily ritual. - They didn't bother to cover anything up before sanding - no sheathing between rooms, no covers over the vents - so dust was everywhere in the house. At least I had the good sense to turn off the HVAC, but still had to change the air filters several times before they finished the job. - They sanded/buffed the carpet, trashing it where the carpet meets the hardwood. - Stain was applied in some places across grain / boards rather than same direction leading to stripes (1st attempt), and inconsistently leading to dark splotches (2nd attempt). - They used my ladder (from the garage) without asking. - They left gobs of topcoat around trim and puddling elsewhere. - They did not take the time to use filler properly after the second attempt - there are dark spots around nails, knots, and where sanding was rough. - Hand sanding was quite rough in several areas leading to dark stain, especially around trim, cabinets, toilet, etc. And they didn't thoroughly clean or screen before coating in several places, leading to dirt and debris in the finish. - Stain spatter was left on the wall from brush work and flinging wet towels. The sinks were a left an absolute mess. - There was no real cleanup to speak of and patches of grass are dead in the front yard where they cleaned stain off their tools and equipment. - The "suicide cord" they were using to connect to 240V was a fire and safety hazard. After attempting to share my last round of concerns (not asking for them to redo it again but rather just trying to share some of the issues for future improvement), Anthony told me to stop looking so closely and asked, "You gonna blast us on the internet?" indicating his level of concern. For a website that touts their high level of professionalism and reputation, the crew did not reflect it. If I wasn't a professional contractor myself, then this might have been a traumatic experience. And if I knew the crew and could have hired them directly, then I would have undoubtedly paid half as much... but then they might not have redone it 3 times (especially because I would have kicked them out after the second attempt). I never asked for a discount, and one was certainly never offered. I'm leaving 2 stars because on Yelp that means it "could've been better" but for the price I paid to go with the "pros" I regret not giving one of the other bidders a chance.

Update:  It's now been 2 months since my wood floors have been resurfaced, and I'm very happy with…read morethe work.  The crew brought out the natural wood grains, and they show beautifully.  Also the hardener is fantastic.

Exceptional Quality and Service. Our project scope was a…read morelarge hardwood installation of entire home. Lee's Floor Service is the Champion in delivering a product and service that is superior in quality and craftsmanship. The communication both verbal and e-mail was clear, timely, and concise. They listen and provide feedback and solutions. Each step of the project - demo, installation, and finish work was completed with attention to detail, care, and consideration of our home. "The Team " (Sam, Dawn, Joe, Candice and Charlie) held themselves accountable for for meeting timelines and providing results that exceeded our expectations. They were each a pleasure to work with. The floors and finish detail are exceptional and we would highly recommend. Lee's

Everything was absolutely perfect! We had hard wood installed and existing wood sanded to match. I…read morecan't believe what a wonderful job they did it is Ansley beautiful! I feel like the price was very good for what we got and the service was excellent! I would give more stars if I could.

I'd like to make a very enthusiastic recommendation for Darkstar Hardwoods! Russ and team just…read morefinished our hardwood installation and refinishing project, completely changing the look of the main level of our early 90's home (think orange floors). The kitchen was refinished and hardwood was extended into all adjacent areas, with perfect lacing-in so it all looks seamless. Russ was extremely easy to work with and communicated well along the way. He also made great recommendations for things we hadn't considered. The team was always punctual, all areas were cleaned at the end of the day, and pricing was extremely reasonable. The results are amazing and are of the highest quality. The team takes pride in their work and it shows. Darkstar Hardwoods sets the bar very high for flooring projects!

Darkstar did an incredible job refinishing our hardwood floors. Finish is beautiful! Russel is…read morefriendly, professional and responsive. Plus, he provided us with recommendations on long-term care, etc. expertise that helped us not damage the floors after completion. Highly recommend!

Grateful for such excellent and expedient service! I wish I had taken before photos of the repaired…read morearea. Looks good as new and totally seamless!

Fabio of F&S Hardwood was fantastic. He came out to see my project on the same day as my inquiry…read moreand started the following day. My timeframe was short because I needed to move a few days later and was grateful to find somebody who could get the work done quickly. I added a second project, which was also promptly completed. Very happy with the results. Fabio put me at ease and was trustworthy too. I'd happily hire him again.

Great company. Highly recommend. High quality work. Reasonably priced. Great communication…read morethroughout the project.

This is the company you want! Alex and Laura are wonderful from start to finish. We engaged them to…read morerefinish our old red oak floors, which had a very dinged-up old finish and areas of water damage, and an extremely orange color that we wanted to get away from. Laura brought many red-oak samples with different stain colors for us to keep in-house for a few days to watch with different lighting until we knew exactly which stain we wanted to go with. (We chose Provincial to give us a pretty mid-brown with a kiss of warmth from the oak coming through.) Alex was always on time, kind, attentive, and hard-working. They were willing to split our job into two phases for us, so that we could move all our furniture from one side of the house to the other for the work to be done. The finished floors are BEAUTIFUL. The color change was exactly what we were looking for, all the water damage is gone, gaps are filled and completely camouflaged with the stain. Our floors feel silky under bare feet (we went with the satin sheen). Most importantly, I had expressed concerns ahead of time about the stain finish on the oak tambour island in the kitchen, which meets the floor without intervening trim, getting messed up during the floor refinishing. Alex worked that area completely by hand, and the result was pristine - the floor around that was refinished perfectly, right up to it, but the tambour staining was not in the least marred. We 100% recommend this small family company, and will return to them in a heartbeat for further services.

Brian refinished the red oak flooring in my 1962 home that I was beautifying for sale. The floors…read morehad never been refinished. My main concern was water damage from a waterbed which warped the boards. I was also concerned that the sanding would leave a ton of dust everywhere. Their "dustless" sanding system really works. And the refinished floors were beautiful. Brian left me 1/2 gallon of poly to finish the raised floor (stairway) of the front, coat closet. That was enough poly to top coat all the doors and door frames I was refinishing. I screwed up at the end of my woodwork finishing and left the lid off the poly. I used a higher end stain for refinishing and figured their poly would work just as well to finish the job (just the FRONT DOOR!). It didn't. My "higher end" poly was awful to work with and the end finish wasn't acceptable to me. Brian praised the poly that he uses and that the finish won't yellow. I will praise his poly as a great finish to work with. In general, Brian was very respectful of my house, did a beautiful job, and uses quality products. I very definitely recommend him and would use him again.

I have been wanting to write a recommendation for Independent Hardwood Floors for a while now as I…read morehad the work completed back in February 2020. Due to some unforeseen health issues, I have not been able until now to get this review completed. Brian, the owner is the one that does all the work from start to finish. He is a real craftsman and cares greatly about the quality of his work. I had water damage from a leaking ice maker and about 14 boards needed replacing completely. Brian had to cut out the old boards and replace with new unfinished Oak boards. Brian also suggested using a different stain than the one we had decided to use. Boy, was he right. The stain he recommended was a much better choice. Brian was always on time each morning and worked each day until each step in his process was finished. Brian had to make several other repairs to the floors before sanding and staining all the main floor. Brian was extremely careful not to get any stain on our new carpets. We couldn't be happier with his quality of work, craftsmanship and dedication to making sure we were 100% satisfied. Brain is easy to work with and willing to handle any additional items, or areas that might need special/extra attention too during the job. And as an added bonus, his quote was one of the better quotes we received for our job. Thanks Brian for the fantastic job!

I've used and recommended Adam and his stellar team multiple times. We just had our floors…read morerescreened and they did a great job once again. Very good communication and easy to work with.

Amazing. Apologies for grossing anyone who reads this review out but...the dog poop that was…read moresmeared on the floor had been cleaned off, the smell of cat pee remained, black staining on the hardwood floor. Stop, enough description!!. Tenant damage. I doubted anyone could fix the damage it was so bad. David didn't get to 100% better but a good 95%, no human could do more. As long as this company doesn't go crazy with their prices I will never use anyone else.

We contacted Mr. Santos and TA Floors through Thumbtack, to replace our upstairs carpet with luxury…read morevinyl planking. They were knowledgeable and professional , and did an incredible job! They were fantastic, and we will definitely have them back whenever the need arises. Santos, thank you so very much!

I hired TA to resurface hardwood floors that had significant damage and to install LVP in another…read moreroom. The resurface turned out great, better than expected. The installation of LVP also looked great. The work was completed on time and rapidly too.