I wanted to thank Moon Valley Nursery of Avondale, Az for the outstanding job they did on our recent tree installations. Our experience started off with designer Marc walking us through the nursery, patiently answering all of our (MANY) questions about what type of trees/shrubs to install in our backyard. He spent HOURS with us in the heat of the middle of July. Never once did he seem irritated or upset with us even though I KNOW we are not the easiest people to work with. After several hours we finally made our decisions and sat down with Travis to work out the financial details. A few days later, Marc was at our house, all the way in Buckeye, and spent another hour or two with us mapping out where to put everything. Once again, with much patience and understanding. he shared his excellent design knowledge with us and helped us make great choices for where to put everything. Travis was EXCELLENT at answering all of our questions regarding payment and warranties. He worked with us, once again, with much patience and without irritation despite the "issues" we brought up about some misunderstanding we had about pricing. Ultimately he solved all of our problems and remedied every doubt and concern we had. Yesterday, August 11, our trees were installed by Ben and his crew. He was the BEST! He is so knowledgeable and, again, patient with us as we decided what side of the tree we wanted to see and where we wanted everything (we made some changes!). He was patient and kind with me when I had a bit of a meltdown over a misunderstanding I had about who was coming out to help install the trees and make sure everything was put in the right place. His crew was respectful of our property and very kind to us. They were quick and efficient and did an excellent job. Debbie and Marc were great too. They took my panicked calls as I had misunderstood who would be coming out and leading the installation. They actually rushed out to our property (both of them!) in Buckeye to personally oversee the entire installation. During those hot hours in the sun, they educated us further on how to take care of our plants and make sure we give them the best opportunity to thrive. They also helped us make some last minute changes to a couple of the plants and where we wanted them. Even though I was not the nicest person to work with, they were exceptionally kind and patient with me, and for that I am very thankful! They even gave us some tips about what else we could do in our yard to really finish it off nicely. Both my husband and I felt that everyone we worked with (Marc, Travis, Ben, Debbie) were honest and straight-forward with us. Though they may have been cursing us out in their heads (I would of, if I had to work with me!) they certainly didn't come across as upset or irritated and in my opinion, THAT is great customer service. We're all human, we have our moments, but they never once let those things bother them and interfere with the way they treated us. This morning I woke up with an incredible new backyard and I wanted to take the time to thank the staff at Moon Valley Nursery in Avondale, Az. You guys are awesome! I know without a doubt we will be back for more! read more

Most recently, we purchased additional trees and plants from Moon Valley. Jonna was our customer service representative. We explained to her what we currently have in our yard and what we were looking for. Jonna carefully listened and led us to the perfect trees. It was refreshing to not have to repeat our wants and needs. She took time and gave us descriptions of the trees. Jonna took her time with us. We never felt pressured and in a hurry. She was very professional yet joyful the entire time. Upon checking out, she made sure the billing was correct and included sales discounts. Our trip to Moon Valley that day was short, simple and a pleasure ~ all because of Jonna! We happened to see Ryan Newton that day. Ryan was our very first salesman when we began our landscaping journey. Not knowing much about trees and plants that met water conservation requirements and ones that tolerated the Arizona heat, Ryan took as much time as needed to show us and explain the plant and tree descriptions. We're sure he probably does this 10x per day yet, he was very patient and took his time with us. We immediately felt at ease with Ryan. He's very knowledgeable about plants and trees and is an asset to Moon Valley Nurseries. A few days later, our trees and plants arrived! Benjamin and his crew worked hard that hot day. They dug small and large holes in our caliche ground using the pick most of the time. Benjamin and Manuel also took the time to explain the care of the trees. They were very patient and answered all our questions. Since Benjamin and his crew had planted trees on our property before (they also did a great job then!), they proudly pointed to the trees they each planted. They worked diligently for 2.5 hours in the heat of the day! Thank you Ben, Manuel and the rest of the crew! In speaking with Jonna that same day, we mentioned we had 2 trees that were not doing well and not growing. She told us about their tree care department. A few days later, Nick came and injected our trees with the nutrients they needed to grow and look better. Nick exuded with happiness and the love for his job. Very nice and refreshing to see! We also had a couple of trees that needed desperate pruning. We did not attempt to do this ourselves for fear that we would make things worse. Bryce S. from the tree care department gave us a call and later came to see our 2 trees. He and Esteban pruned and wrapped our trees and now they look beautiful! Bryce S. also took the time to advise us on how to care for our trees which we very much appreciated. Thank you Bryce S.! And, that was our landscaping journey to Moon Valley Nurseries that day! Rico and Olga Fragoso Laveen, AZ August 2019 read more

I love plants and this is one of my habit of doing something to keep me busy at home. flowers, trees, veggies especially when it comes of eating organic healthy food. My husband and I first time we check at Moon Valley near us just to check around sometime what they have new plant. and we did ask question what can help us to make our plants makes more better especially when the bugs season. One of the customer service the first time we came was very helpful I just did not remember his name, but he able to help us what to do and what kind of bugs blaster we will need without hurting our plants. And it really help us a lot, And we are happy that we able to harvest our food plants with no worry. Middle of January 2017 after getting off from work my daughter and I stop by to check if Moon Valley Nurseries if they have any veggies and I am surprise that I found few but not many because still cold weather, the eggplant, aroma tomatoes, red pepper. One of the customer service name Wesley Erwin have help me find what I am looking for. and also walks us around the area witch I could not believe how big the the moon valley nurseries...and he even let us have a few of the fruits to take it home for taste like the grapefruit and navel orange and boy that was so sweet! I ask when their are going to have more vegetables? and he answer " wait about in 3 months we will get more vegetables " This is March now and I did stop by again to check it out if there will be more vegetable came, like Wesley Erwin told me so. And sure they did, Wesley came up to me and able to recognize who I was, asking me that I am back to get more vegetables? I said yes! :). Then yesterday I call him if he in? because I wanted to get a box for my grapevine? and if is ok to use it? just in case we move to another house that I wanted to bring the plants trees with us without digging out of the ground. He answer " yes it is ok to use it for planting my grapevine ". My husband and I came to get the 2 box, my husband ask Wesley about if they also do the dig out trees? Wesley said that they have people can do that type of job too " My husband I were happy that Wesley able to help us, and able to answer our questions. If you like plants and love plants, And maybe having a problem how to take care your plants for a better plants or looking for a plants you might like for your garden, My husband and I would recommended to check Moon Valley first. There will be associate will take care of you right away. Wesley Erwin is one of the associates I choose and will look for him again. Thank You Moon Valley and Thank you Wesley Erwin for a good service you did for me and my husband. read more

I need to share what a wonderful experience I had at Moon Valley Nursery because of Eric Dutcher. I came in with a plan to re-landscape my backyard. Eric helped me substitute some of the plants that I had chosen for others that would work better in the Arizona climate. I have just recently moved to Arizona from San Francisco, CA. I spent $3,000. on plants....so it was a big job. Eric took me through the whole nursery and showed me different plants etc. He also made suggestions. Well, my plants have been planted (did I mention that he set it up so everything was delivered and planted) and they did a marvelous job....anyway my plants have been in the ground about 6 weeks now and I cannot tell you how lovely they are. All the plants Eric suggested are just thriving. He is very personable and easy to talk to. I only will go into the Nursery Friday through Wed because that is when he works. I won't buy a plant unless he helps me. His knowledge of plants in incomparable. I highly recommend Moon Valley Nursery...they have a large inventory of plants and trees, but if you need guidance (which we all do) Eric is your guy. He knew the name of every plant in the Nursery and everything about then...how much water, how much sun etc. I was just there a few days ago and was sharing that a few of my plants weren't looking too good...he told me to give them another 3 weeks because they sometimes take that long to adjust to new surroundings....but if they didn't get better he would replace them with something else. In closing, if you are looking for the personal touch...and an all around nice experience I suggest you go to Moon Valley Nursery in Avondale on Indian School Road and ask for Eric Dutcher.....YOU WON'T BE SORRY! read more

We just moved to Phoenix from the PNW. We heard from our old Pacific Northwest neighbors, who also moved down here, that Moon Valley Nursery was the place to go for our backyard needs. After visiting a couple other nurseries prior to visiting Moon Valley Nursery, I knew as soon as I drove up that this was the place. I was impressed how the nursery was laid out, fair pricing, clean and orderly. We were greeted by one of the nurserymen, Wesley. In our search for the right Native drought resistant trees and palm trees for our backyard, he was able to show us copious varieties, which made the decision difficult. Once trees were picked out, he then showed us palm trees I had not yet seen before. Upon checkout, Wesley scheduled our delivery, just two days later! The foreman driver, Adam, had his crew at our house a little earlier than what was scheduled. I thought that was pretty cool. Adam and his crew placed, planted, fertilized and watered exactly where our flags were placed. The next day, Ashleigh, Moon Valley Nursery customer service manager, called to confirm that everything went as planned and asked about our overall experience. She was very pleasant and fun to talk with. I have decades of experience with family business, customer service, and business on a government and corporate level. MVN made the entire process about as easy as one can. I would highly recommend anyone who is landscaping their front or backyards, to visit Moon Valley Nursery. Not sure about other customers experiences, but our experience was just as it should be, the total package. read more

We suffered some serious plant loss in our new home over the last year. I did some serious research on nurseries in the area and visited 3 of them in person to see what they had to offer & experience their customer service first hand. We finally settled on Moon Valley on Indian School Rd in Avondale. We spent a couple hours wandering around with Mark Iusi who helped us understand the plant characteristics we needed to avoid continued plant loss and suggesting various plants that met those characteristics. He was very helpful and patient!!! We were able to pick the plants we wanted and they were tagged. We included deliver & planting in our price and got an "extended warranty" (1 year vs standard 90 day) on several plants. We were given a "delivery day" to do list, so we would be well prepared. We ordered 10 plants. Delivery day came and the Moon Valley crew (5 or 6 people), headed by Adam Price, arrived within the timeframe range we were given. They got right to work prepping the soil, digging the holes, planting, watering & feeding. They finished in about 90 minutes, cleaned up and provided first week watering/feeding instructions along with long term care instructions/suggestions. We are now 4 days post planting and all is well. We got a follow up call from Mark, to make sure that all was well and we were satisfied. He assured us that Moon Valley was always available for any questions or issues that might arise. We definitely will return when we get ready for our spring time landscaping updates!! Thank you Moon Valley. read more

We cannot be happier with Moon Valley Nursery and their staff, especially Wesley from the Avondale location. He ALWAYS goes above and beyond to make sure the customer is pleased, leaves the nursery satisfied, and they are happy to return for more business. However, we have NEVER felt pressured into any sales, which we appreciate very much and it's one of the many reasons we keep returning. This is the second house in which we have worked with Moon Valley to complete our landscaping needs. As an active duty military member we were on a very tight budget with our first house in 2002, but they were able to work a deal that fit our wallet while still allowing us to achieve the look we wanted in our backyard. More than a decade later we are just as pleased with Moon Valley Nursery. In 2013 we purchased our current home. Within the last 3 years we purchased 14 big trees and multiple plants and so far we only experienced a few minor problems; however, everything was resolved quickly and to our complete satisfaction. We absolutely love Moon Valley Nurseries, their customer service is incredible and the quality of the plants is unbeatable, especially their Queen Palms, which are just beautiful, with juicy looking fronds and thick trunks. The prices at Moon Valley allowed us to get everything we wanted to give our backyard and pool the resort look we wanted. Thank you to Moon Valley Nursery for always making it happen and Wesley for all your help, knowledge and best customer service in the Valley of the Sun! read more

Normally I don't write service reviews although I am compelled to rave about the beginning to end service my wife and I received from Moon Valley Nurseries. My wife and I traveled to Mesa from Casa Grande for a design appointment with Brandon. He met us at the front entrance with a very welcoming smile. Brandon informed us of his qualifications to help us make a informed decision on plants we were interested in along with packaging everything neatly for our needs. Brandon promptly place Johanna and I on the Moon Valley calendar. Brandon was very professional with a plethora of knowledge. Brandon remained in touch via email right up to the day of delivery. The delivery crew arrive on time and the crew leader, Cesar, immediately made contact with me to explain exactly what was going to take place. He requested a site inspection and asked if I had any special request. Cesar kept me informed of everything they were doing and brought anything unforeseen to my attention for me to make the decision on how to proceed. Every plant we order was accounted for. Cesar's crew completed an amazing job planting and caring for my property. Cesar gave me an extensive tutorial on the care and watering suggestions for my purchase. He also informed me of additives which could help with the growth and long Gevity of the plant types we received. In closing, Moon Valley and their staff are above and beyond reproach. I will recommend Moon Valley without hesitation and will surly be a return customer. Great job, Thanks. read more