after having lost my husband very suddenly in May 2023, I chose to use Torbert funeral chapel…read more They are the most compassionate, caring and professional group of people you could ever hope to deal with during that stress.

These people are awesome. Very professional, friendly and caring. Have used them for 3 family…read moremembers and was pleased so I thought to use them for my kitty. Told me to call when she passed and I did. They have the pet crematorium on rt13. Carried my beloved to them and was empressed with the caring and respectful attitude shown my wife and I. Details given and said would call when she was ready to come back home. Treated her as if she was their own. Extremely pleased.

Losing someone you love is incredibly difficult and finding a funeral home that treats your family…read morewith genuine care and attention to detail makes a world of difference. Justin at Fellows, Helfenbein & Newman Funeral Home in Easton, MD is the guy that made the difference for us. He is one of the most professional people I have ever had the pleasure of working with. He truly was extraordinary! Every question or concern I would call him about, he was already a step ahead of me and was already working on it or already had a solution. This was extremely helpful at such a hard time for me and my whole family. He far exceeded our expectations with extreme attention to every last detail. Initially, I thought the process was going to be overwhelming, but Justin made it very simple. Do not even consider using anyone else if you need funeral services in the Easton, MD area.

Do not use this funeral home, they have no heart! And they are rude!…read more I'm writing this on my brother-in-law's behalf. He's too upset and has too much to take care of, so I offered to deal with it. I'll try to make it short. But let me assure you, I talked with two different people at this funeral home about our family's anger and was given a lot of "excuses" with no heartfelt apology. I told them I was giving them an opportunity to make things right by calling them, but they didn't make an effort to assuage our concern. When a family is this upset, a business should get creative and send a handwritten apology with gift to the family (flowers/chocolates), or give them a partial refund on the $600 (we paid for keeping our dad for two days). SOMETHING. All we got was a lot of excuses, and a mild "sorry!" and frankly, they didn't sound all that sorry. So here's the story: My father-in-law passed and my brother-in-law called Fellows, Helfenbein & Newman Funeral home to pick him up for a cremation. He was quoted $3100. Both women I talked with today said they have no idea how he was given that quote. Fine. The point is, when he went to make arrangements, the bill was for $4500. Naturally he was upset by this. He asked for twenty-four hours to figure out how to pay for it or make other arrangements. He was told he had to make the decision immediately because they'd already had dad for two days. The woman I talked with denied that she made him stay to make the decision. But my brother-in-law said she sounded put out, irritated and insistent. He has no reason to make this up. When I talked with her she said "many people get angry during the grieving process and they often take it out on the funeral director." Yes, grief includes anger...but he had a right to be upset and confused about the enormous price change. Don't gaslight me, lady. Grrr. On with the story. The family conferred and made other arrangements for dad to be cremated elsewhere (for $2400), and he left. We still paid $600 to FH&N for the service they'd given us for two days. Then he got a call from her saying he had to come back and "identify the body" before dad could be cremated. My brother-in-law did not want to come back, but she insisted. He told us that it was very disturbing because dad's hair was wet and there was condensation on his body. It was not something that made him feel good. When I talked with the woman about it, she said it was Maryland law that someone had to identify the body. I told her that the body had been identified at the time they picked him up. I mentioned that we had made arrangements for my mother-in-law in that same town just a few years ago and no one made us come in to identify her again, so forcing him to come back was unnecessary. Then she changed her tune, saying "Well, some family members appreciate being able to see their family member again to say goodbye. Its something we do for the family." What? He was not given a choice. He was told he had to come back. And the body was not in a comfortable viewing state. It was disturbing for him and inconvenient for him to return. She said he was back "in two minutes." Whereas he said he'd gone home and come back, which is at best, a 20 minute drive each way. Nope, I don't believe your story, woman...it doesn't add up. In regard to her rudeness, she said "I'm a strong woman and I give people straight talk out of respect, so they can make decisions." Well, the first lady I spoke with said this isn't the first time she's been told that woman #2 was perceived as rude. So, obviously we're not the only ones who have experienced this "straight talk." Straight talk can feel awfully close to rudeness, especially when someone is already upset. If you don't know how to handle someone when they are upset, you are in the wrong business. Also, if you could tell there was a problem with the quote, why didn't you discuss it with him and honor the price he was originally given? So. That's it. Not much of an apology. No compensation for an entirely bad experience. Not even a $100 gesture of condolences with a gift and a heartfelt handwritten note. Nothing. If all you do is make excuses, that's not enough to soften the anger of a family that is already hurting to begin with. As a business owner myself, I have had situations that were beyond my control, where there were misunderstandings. It didn't matter how right I was, after explaining myself, I have always compensated them in a meaningful way to show there was some real effort to make amends, regardless of how right or wrong I thought they were. It's just good business. So, here you go, I gave you a chance with two phone conversations to make it right and you didn't. You earned this review, which I didn't want to write in the first place. In short: Be wary of verbal quotes, note that they are pricey if you're looking for cremation, be okay with "straight talk," and don't let them bully you around.

I can't say enough about Bob and Tia. Going through a death of a family member is never easy…read more Choosing a funeral home and making arrangements are one of the first things you need to do and one of the hardest moments to get through. They not only show compassion and empathy but took care of every last detail surrounding the death and funeral for my dad.

From the owner: We are proud that you have chosen us to help you in your time of need.read more

I can't say enough good things about Dwayne from the beginning to end!! Here I am planning my mom's…read morecremation and I felt like I was talking to an old-school friend at a football game... I really appreciate everything! Thanks again!

It seems kind of strange to be doing a Yelp review for a funeral home but .... my family was so…read moreimpressed by the support provided by Larry, Mary, and the entire Pippin Staff when arranging services for our Dad. Everything absolutely exceeded our expectations. Their attention to detail, compassion, and patience translated into a beautiful ceremony and burial that will stay with us forever. Their graphics guy did an amazing job with the prayer card and portrait. We were amazed at our restful our Dad looked when we said our last goodbye. They put together a poignant burial with military honors. We will recommend Pippin to all of our friends as we know they'll be well taken care of during the most difficult time of their lives.

The staff is loving, caring and very professional. Thank you for your professionalism, love and…read morekindness. Sincerely, Pastor Agnes McClendon Mt. Zion Baptist Church Barnegat, N. J.

Taylor, our 13 year old Lhasa Apso passed last week. It was a very difficult time. TJ and Tim at…read moreParsell helped us give Taylor a respectful and dignified final journey. We knew Taylor was in good hands and they quickly prepared her remains to come back home with us the next day. As we knew this sad day was coming in advance, they comforted us before, during and after. Thank you very much.

Melsons just did the service for grandmother. They are very caring. I have had been to other…read morefuneral homes in the area but Doug Brown is great. My grandmother looked 30 years younger. He took his time when doing the arrangements. When it came time for the immediate family to view the body he answered all questions and never made us felt rushed. I would definitely recommend Melson Funeral home.

From the owner: Frankford Chapel From the late 1800's to the early 1900's,…read morethis building was known as the Frankford School, and later the Frankford High School, until 1932. The property was then bought by Clinton and Irene Watson and was converted into a funeral home called Watson Funeral Home. A few years later, Vollie and Blanche Gray became partners with Clinton and Irene and the business was known as Watson and Gray Funeral Home. In 1965 Douglas and Sharon Melson purchased the business renamed Melson Funeral Services. The Frankford Funeral Home accommodates the residents of Frankford, Dagsboro, Selbyville, Roxana, Clarksville and Gumboro.

Under sad but expected circumstances, we had our mother cremation services done with Lasting…read moreTributes. She was at AAMC in her final days so Lasting Tributes was the perfect place to call and request the cremation service. They took care of everything and was very pleasant and understanding. They have a beautiful location. The have a nice selection of urns (in house) or you can order more. They have something for everyone. I highly recommend Lasting Tributes. Their rates are a great value, professional, patient and polite service. They can also provide the certificates and paperwork that is required for such an occasion.

WONDERFUL SERVICE from warm and empathetic people. I was so deeply grateful for the way the…read moreconcierge guided me through the necessary tasks and overwhelming paperwork after my husband's death. She came to my home!!! A truly wonderful service from Lasting Tributes. Thank you.

These people are extremely friendly and accommodating. No pressure and very respectful.read more

We very recently went through a difficult and unexpected loss. John Collins and his team were…read morewonderful. I'm not sure they even comprehend the extent to which they've helped ease some worries and pain during this difficult time. It's been awhile since I've seen this level of compassion from complete strangers. They are especially dedicated to serving and supporting their local community. Good people do still exist in the world. I highly recommend.