We had a 6 KW photovoltaic system installed by Moore Solar in 2011 and couldn't be happier both with the system and with Moore. We had solicited bids from several different companies, both leasing and buying. Then we chanced upon an article about solar installation in Los Angeles by Moore Solar, so we invited them to do a bid almost as an afterthought. Lucky for us! When Veronica and Jerry came to our house for the initial exploration, we were pleasantly surprised with their sincerity and real passion for their business. After evaluating the various bids and conversations across companies, it really was a no-brainer to go with them: they had the best overall price for the entire system and their down-to-earth manner inspired a good chunk of trust.
We were happy that our decision turned out to be the right one. Within a few weeks after signing the contract, our system was installed, inspected, and had its permission to operate. In the time leading up to the installation, Veronica and Jerry were extremely patient with our never-ending questions. We're not the easiest customers, asking many questions, details, and clarifications along the way and expecting answers quickly. Veronica patiently answered each question about the various rebates, clarified all procedures we could expect with SoCal Edison, walked us through the paperwork at each turn, and confirmed various admin questions as they arose. Meanwhile, we kept harassing Jerry with changes to our configuration right up to the very day of installation, and he was a dream to work with throughout it all. In the weekend before installation, we exchanged about a dozen different sketches, back and forth via e-mail - he'd scan a rooftop configuration sketch, e-mail it for us for review, we'd make some changes, e-mail the revised picture back to him, he'd rework it and send the new version, etc. etc. all just minutes apart. That's a level of engagement and individual customer attention that you rarely encounter these days, and it really made us feel at ease going into the ultimate installation. As the installation was underway, Jerry made helpful and sensible suggestions which may have cost them a little more time to do our install, but it made it an even better product without raising the price, which further showed their commitment to delivering quality work and the pride they take in the work they do.
Now that the system has been operational for a few months, we're thrilled that it is actually performing above expectation and has virtually eradicated our entire electrical bill even though it is mid-winter, with the sun at a low angle and the shortest hours of daylight of the year. We can't wait until summer when the system output should increase significantly. As a matter of fact, we're so pleased with our system that we're exploring replacing one of our cars with an electric vehicle so that we can fully utilize the full output from our system and further reduce our carbon footprint! Our SCE rebate came in as estimated by Veronica in the beginning, and we're looking forward to receiving our tax rebate in 2 months as well. It's a great feeling watching that electric company meter running backwards!
All in all, we've been very pleased with the integrity, quality, timeliness, and performance of our PV installation and of Veronica and Jerry at Moore Solar, and we would wholeheartedly encourage anyone else to do their PV install via this company. We've already recommended them to all our friends and wanted to get the word out on the Web as well! The investment was worth every penny, and putting our confidence in Moore Solar was the best decision we made for 2011! read more