His eyesight must be completely awful. I took a ring in to have it fixed because it had to be cut…read moreoff due to an injury and swelling. The soldering is bad. He didn't even make it round again and still charged me $20. Don't waste your time and money. I have pictures but no way to post the shoddy work.

Great customer service Mr jimmy always takes care of me great guy and really good businessread more

My gold chain came apart and Joseph repaired the clasp perfectly. Always friendly great service…read more Thanks Joseph!

the quickest turn around i've ever experienced on a repair for my knecklace / bracelet and the best…read morepricing in town! Greta customer service!

Had some scrap gold from old jewelry 18k about 29 grams and they offered me $650 for it what a…read morejoke. I went to a reputable gold buyer in Buckhead (ended up keeping a piece) and got $2250 for LESS gold. DO NOT SELL YOUR SCRAP GOLD HERE OR ANYTHING. They'll make it seem like has no value they do not pay market price, very scam like shady business practices. I guess they have to do this to stay in business. Again if you need to sell your valuables go to somewhere with reputation and a place that has better business practices with better margins. These guys stay in business because they straight up offer significantly less money than it's actually worth, a desperate person might not do the research and miss out on thousands! I know a person that sold a legit 35 gram 18k bracelet to them for $400!!! That should've been sold for over $3500!!! Avoid these people! Do your research! Go to Antwerp Diamonds of buckhead!

My husband called this store looking for a chain for a pendant he bought. Not only was he cut off…read moreMULTIPLE times on the phone while he was naming what he was looking for with "Dude, dude, dude look you're just going to have to come in and look" but he was called a "girl" for being too specific and asking too many questions to locate his exact chain he was wanting. We were asking questions over the phone to avoid a wasted 45 minute drive one way. And I'm sure you're going to guess it, THEY DIDNT HAVE WHAT HE WANTED SO WE WASTED THE DRIVE. Terrible terrible customer service. I get you can't let people run over you but be a little more patient and kind. This is what's wrong with the world these days.

Barry is an amazing jewelry artist and a pleasure to work with! We've been customers of his for…read moreover 30 years. Great quality, service and value!

Barry took care of some repairs quickly but the best thing about Barry is Barry. So knowledgeable,…read moreerudite and funny. Had common interests and good conversations. I love his bespoke designs and will be a forever client.

I'm extremely disappointed with the necklace I received. The craftsmanship was far below what I…read moreexpected from a professional jeweler. The necklace is not the correct length or style that was discussed. What's even more concerning is how the pearls are attached. Instead of being properly set or integrated into the design, they are essentially tied onto the chain with string. This not only looks unprofessional, but also raises concerns about durability and quality. Overall, the piece looks rushed and poorly constructed even though Tony had eight weeks to complete my request. I would not recommend this jeweler if you're looking for attention to detail, quality workmanship or job completion in a timely manner.

Tony and his wife are awesome . Very patient , fast service , pleasant people and the price was…read morevery reasonable! I would recommend anyone go to J & W Jewelers . Super awesome business

The prongs holding my original engagement diamond had completely broken down and I wanted to honor…read morethe original ring and upgrade. Oliver seamlessly integrated my original diamond into a favorite pendant and then recreated my original engagement ring design with a larger center stone. Stunning and still captured the unique twist design of the original. Highly recommend!

We stopped by and I saw a few neat jewelry pieces they had, pretty cool original stuff. I had the…read moreidea I wanted to get them to make me an original ring for my wife similar to the style of one of their pieces. I commissioned them to make a zodiac ring for my wife. She is a cancer, the crab. I described what I was thinking, got a reasonable price and put 1/2 down. About a month later I got a call and the silver ring was ready. When we got there they wrapped it up in a pretty ring box and a cute little gift bag. It was a nice touch. It is hard to make a crab cute, but I think they did a good job of it. I talked to their cad designer and she told me my idea helped inspire her to make a whole line of zodiac jewelry. Which made me feel happy to help. We will be back to get a set of ear rings made to match the ring. They did a good job for us, they were nice, and we will be back. Give them a chance, it is a neat store, you will be glad you did.

Been going here for years. Started with my parents and I continue the tradition. Very helpful and…read morehave done some great work when it came to designing jewelry.

Very nice staff and very good communication. I had a great experience and would recommend others to…read morego here.

I had an excellent experience at Burks Jewelers! Douglas and his son, Shelby, went above and beyond…read morewhen a link on my necklace broke at the worst possible time. I walked in, explained the situation, and they had it repaired in just 10 minutes. Their customer service was outstanding, and they treated me with kindness and professionalism from the moment I arrived. It's hard to find jewelers who are not only skilled but also genuinely care about helping people quickly when they need it most. I highly recommend Burks Jewelers for anyone looking for honest, reliable, and quality jewelry repair. Thank you, Douglas and Shelby, for saving the day!

Burks Jewelers is a hidden gem that truly lives up to its reputation. I'm so glad I followed the…read morepositive reviews and brought my watches and a broken anklet here. The staff is incredibly welcoming, and their pricing is both fair and competitive. They did an excellent job replacing four watch batteries and repairing my jewelry. I'll definitely be back for any future needs and highly recommend them!