1. Morans On Site Diesel Solutions

    1. Morans On Site Diesel Solutions

    0

    Waynesboro, VA

    Morans On Site Diesel Solutions

    5.0 (1 review)
    Open Open 24 hours

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    Services - Morans On Site Diesel Solutions

    Commercial truck repair

    Trailer repair

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    1 year ago

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    Eric M.

    Thank you so much. we appreciate you.

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    Eavers Tire Discounters

    Eavers Tire Discounters

    2.6
    (25 reviews)

    I called Eavers for assistance with my Ford Escape and was told to bring it in for a diagnosis. I…read morewas assured they would have an answer within an hour, but it ultimately took about seven hours. Their labor rate is $150 per hour, so timely and accurate communication about the status of the vehicle was especially important. The issue was determined to be the water pump, but the warranty claim was not submitted correctly, leaving me facing a $1,200 out-of-pocket expense. I explained that, as a mother of a medically complex child, coming up with that amount immediately would be difficult, but I could pay it within a week. I was assured that would not be a problem and that the vehicle would be ready by then. After having my car for approximately 2 1/2 weeks, I called to pay and was told the vehicle would be ready in 30 minutes. To give them extra time, I arrived two hours later. When I got there, they initially couldn't locate my file. Once they found it, no one could clearly explain the status of my vehicle. After asking to speak with someone else, I was informed that the repair had not even been started. The explanation given was that they had the wrong parts. Considering they had already had my vehicle for more than two weeks, this was extremely frustrating--especially after I had been told it would be ready that day. I asked whether the repair could at least be completed the following week, but was told they could not guarantee anything. I explained that this is my only vehicle and that I rely on it to get my daughter to her medical appointments at UVA. Rather than offering any solution, I felt as though I was being encouraged to take my business elsewhere as he dangled the keys in front of me. I have never had such a poor experience with a mechanic shop. Eavers used to have an excellent reputation, but my experience since the ownership change has been disappointing from start to finish. Charging $150 per hour creates an expectation of professionalism, communication, and efficiency that was simply not reflected in my experience. Based on my experience, I would not recommend them if they were the last shop on earth.

    DO NOT TAKE YOUR VEHICLE HERE…read more We brought our vehicle in for a diagnostic inspection and were told the water pump and timing belt needed to be replaced. The shop submitted both repairs to our warranty company as a single claim instead of separate claims, which another repair shop later told us should have been done differently. We were also quoted a labor rate of $150 per hour, while the shop we ultimately moved the vehicle to charged $90 per hour. We repeatedly explained that we have a medically complex child and that reliable transportation is absolutely critical for our family. Despite that, our vehicle sat at the shop for nearly two weeks. When we called to check on the status of the repair, we were told the vehicle would be ready in 30 minutes. We arrived approximately two hours later, only to be informed that no work had actually been started. We explained that we could not simply drive the vehicle elsewhere because the repair was tied to the warranty process through their shop and asked what we were supposed to do. The response we received was unprofessional and dismissive. An employee literally dangled our keys in front of us and laughed. At that point, we had the vehicle transferred to another repair shop and will never return. After sharing our experience in a local Facebook group, multiple people reported having their own negative experiences with this business. While I cannot personally verify those accounts, the number of similar complaints was concerning. Based on our experience, I cannot recommend this shop to anyone. The lack of communication, professionalism, and respect for customers was unacceptable, especially when families are relying on their vehicles for essential medical needs.

    Morans On Site Diesel Solutions - truckrepair - Updated July 2026

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