I called Eavers for assistance with my Ford Escape and was told to bring it in for a diagnosis. I…read morewas assured they would have an answer within an hour, but it ultimately took about seven hours. Their labor rate is $150 per hour, so timely and accurate communication about the status of the vehicle was especially important. The issue was determined to be the water pump, but the warranty claim was not submitted correctly, leaving me facing a $1,200 out-of-pocket expense. I explained that, as a mother of a medically complex child, coming up with that amount immediately would be difficult, but I could pay it within a week. I was assured that would not be a problem and that the vehicle would be ready by then. After having my car for approximately 2 1/2 weeks, I called to pay and was told the vehicle would be ready in 30 minutes. To give them extra time, I arrived two hours later. When I got there, they initially couldn't locate my file. Once they found it, no one could clearly explain the status of my vehicle. After asking to speak with someone else, I was informed that the repair had not even been started. The explanation given was that they had the wrong parts. Considering they had already had my vehicle for more than two weeks, this was extremely frustrating--especially after I had been told it would be ready that day. I asked whether the repair could at least be completed the following week, but was told they could not guarantee anything. I explained that this is my only vehicle and that I rely on it to get my daughter to her medical appointments at UVA. Rather than offering any solution, I felt as though I was being encouraged to take my business elsewhere as he dangled the keys in front of me. I have never had such a poor experience with a mechanic shop. Eavers used to have an excellent reputation, but my experience since the ownership change has been disappointing from start to finish. Charging $150 per hour creates an expectation of professionalism, communication, and efficiency that was simply not reflected in my experience. Based on my experience, I would not recommend them if they were the last shop on earth.

DO NOT TAKE YOUR VEHICLE HERE…read more We brought our vehicle in for a diagnostic inspection and were told the water pump and timing belt needed to be replaced. The shop submitted both repairs to our warranty company as a single claim instead of separate claims, which another repair shop later told us should have been done differently. We were also quoted a labor rate of $150 per hour, while the shop we ultimately moved the vehicle to charged $90 per hour. We repeatedly explained that we have a medically complex child and that reliable transportation is absolutely critical for our family. Despite that, our vehicle sat at the shop for nearly two weeks. When we called to check on the status of the repair, we were told the vehicle would be ready in 30 minutes. We arrived approximately two hours later, only to be informed that no work had actually been started. We explained that we could not simply drive the vehicle elsewhere because the repair was tied to the warranty process through their shop and asked what we were supposed to do. The response we received was unprofessional and dismissive. An employee literally dangled our keys in front of us and laughed. At that point, we had the vehicle transferred to another repair shop and will never return. After sharing our experience in a local Facebook group, multiple people reported having their own negative experiences with this business. While I cannot personally verify those accounts, the number of similar complaints was concerning. Based on our experience, I cannot recommend this shop to anyone. The lack of communication, professionalism, and respect for customers was unacceptable, especially when families are relying on their vehicles for essential medical needs.

Highly recommended! They do everything they can to please the customer. Way better than the…read moredealership I've been going to. Much better prices for service.

Reliable, honest and friendly. Can't ask for more in a full service shop. Really like this business.read more

They are liars especially Lou and they are crooked. You can't believe anything they tell you. They…read morecan sell you a car with a 2month old rejection sticker and not fix a thing on the rejection sticker. They wouldn't work with us at all. Just asked them to help pay half on the bill they said no. If you want to be screwed over by all means go to them . But I will never deal with that lying bunch of crooks again.

After a few years with Consumer Warehouse in a previous car I decided to stay and upgrade my ride…read morefrom a 2011 Chevy Cruze to an 2014 Chevy Impala which I was very pleased with the decision I made. The customer service from salesman to finance manager were outstanding and Consumer Warehouse will work with you to get you in a car/truck.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

They were very nice and helpful, the service was very fast, and the price was very good !read more

Have had all my cars serviced at Mark Martin's for more than 15 years now. In addition to being…read morefine and skillful mechanics, Mark, Chad, Andrew and Conner are scrupulously honest. There is never, ever the fear that you are being misled or sold something that you don't need. The service is first rate, the people first rate and the prices reasonable. I am so pleased to have been a customer at Mark Martin's Auto World that even though I am now, for the time being, living more than three hours from Waynesboro, I still bring my cars to Mark Martin's to have them serviced. I also have my children's cars serviced there. They are simply the best.

Helpful and honest mechanic. Highly recommend. this shop conveniently located on route 250.read more

Service was quick, thorough, and affordable. The folks working were polite, professional, and…read moreconsiderate.

My 4Runner and I found ourselves at Wayne's after the bearing in the truck's tensioner pulley…read morefailed, seizing the pulley and snapping the serpentine belt. Cash's towing picked me and my vehicle up and took us the 15 minutes to Wayne's. The Lexington AutoZone about ten minutes away had the necessary part; Wayne drove over to pick it up himself and dropped me off at a local restaurant to get some lunch while they worked. All told, the job was done and I was back on the road in a little less than two hours after we first arrived at the shop. The price was fair and the both Wayne and the only other gentleman working the shop on Saturday were friendly. It's never great to have a vehicle failure, but shops like Wayne's make it a little less painful!

We called Spyders because we had a loud noise under the car, as we were driving down I 81. He saw…read moreus right away, and put the car up on the lift, bolted a loose piece back on, and sent us on our way in about 15 minutes. Would not take any fee for this! This is small town America at its best. Thanks, Spyders!!

Spyder's did a major repair on our PT Cruiser...replacing the water pump and a few other things…read more They did a great job and we're so happy to have our car up and running again (and not overheating like it was!) We would highly recommend Spyder's as the place to go if your car is in need of some repairs. Friendly people and reasonable pricing. Thanks, Spyder's!

We hit a deer on the intestate 10 hours from home. They got us right in and on the road again. Good…read moreservice and good price. I would use them again. JPB

My truck overheated on the side of the mountain and had to be towed in. They were able to order the…read moreparts I needed and make the repairs in well under 24 hours. I give them high marks for being forthright and fastidious!