I'll admit, I was pleasantly surprised by how easy the process was at this DMV. From the moment we…read morewalked in, we were greeted kindly, and everything moved along smoother than I expected.

I HATE going to the DMV, and Culver City is the absolute freaking worst. Most the staff is rude and…read morehateful for absolutely no reason. I went to get my drivers license changed to real ID. 7am, we are second in line and waited an HOUR, but everyone behind me was at a window before I could even scan the code that I didn't know I needed to scan. So it doesn't matter what time you arrive, only how quick you are able to scan and get all the BS typed into your phone. If you are a bit older, or bad at tech...too bad. The younger lady at the door helping people was nice, so I had high hopes for the day. That didn't last long. I get called to the window. I say good morning sweetly. I try to explain to the woman that I wanted to upload my documents the night before, and tried to on different browsers, but their website wasn't working. She was immediately abrasive and wanted to know why I was at her window without filling out a specific form. I again explain it's because the website wouldn't let me. She acted like how dare I have the audacity to stand in her presence without it. She tells me to go to the computers across the room and fill it out. I say ok and start to leave. She doesn't even attempt to say anything else until I am 2 steps away, where she literally YELLS at me "YOU STILL AREN'T LISTENING TO ME!!" Loud enough for everyone (including my kid who was at a window next to me) to hear. She starts telling me how she will curb my number and I can come back to her window. I was having back pain at that point, and she literally made me cry out of embarrassment and pain. The employee at the computers also wasn't very nice and offered no assistance as I stood at the computer crying and trying to figure it out. When I go back and start to approach her window, she gets up and leaves without a word, and doesn't return for several minutes. I ask my kid to go scan my phone and get a new number because I have no idea if she is coming back, and I can't deal with her any more. There was another issue at the next window (my fault, I bring a thousand documents but forgot my marriage license) But also dumb because its the same name on my driver's license, I needed my marriage license to get a driver's license, but they don't trust their own documents I guess. Long story longer, husband brings marriage license. I get in line again. This time I get the kindest, sweetest elderly woman. She was so patient and so kind, and I know she wants to give up, but works through every issue. Problem 1: My DL doesn't expire for a month. No where on their site does it say you have to wait for expiration to change it over to real ID license. 2: I paid online and took a refresher course the night before to get the real id. But none of it is attached to my account. She had to jump through hoops to find this information so I didn't have to pay again, and take a test the test again. Even though I had a printout of payment, she needed a confirmation number, that I luckily found after she asked me to check my saved messages. She was an absolute angel and saved the day. Even after I left the window she was calling out and directing me while I waited in line for a picture. We were there at opening Tuesday morning and got very lucky that day. Even though I had to go to the window 3 different times (and wait for my husband to bring me a document at one point) each time was only a few minutes wait.

The Hollywood DMV is not where you expect to feel a rush of victory (like at all) but somehow,…read morethat's exactly what happened. I booked my appointment online, walked in on a Monday morning (traditionally the DMV's version of rush hour), and braced for bureaucratic purgatory. Long weekend and i'm bracing myself or maybe I just have insane luck at these things (2nd review of a dmv -- santa monica) which turned out to be a easy process too. Instead, the entire operation moved with the efficiency of a pit crew at the Indy 500. Within minutes I was checked in, guided to the right window, and treated by staff who were super cheerful, helpful, and fully awake to the concept of customer service. No sighs, no eye-rolling, no mysterious lines that lead nowhere. Just competent people moving things along with surprising grace. I took my renewal test online, so all I needed were paperworks and some confirmation numbers to them. All like that - then a new photo and signed the temp license I got and I was done. Thirty-five minutes door to door. Big ups to yall!!!!

Staff was patient polite not like other dmv in la. This is ware i passed my driving test.read more

I can't believe that I'm this happy with anyone, especially the DMV! This pertains to DMV's…read moreInvestigation Dept. These people saved me from being the ripped off for over $7000 by a Car Dealer that was running a fraud scam. The Investigations Dept and there officer went after this guy and made him follow the law and release the title or he would be facing losing Dealer's license. The scam was simple, after I paid for the BMW in full, the dealer did not send the title and reg. he hide out avoiding my calls. After over 90 days without the title arriving, what did arrive was a Tow Truck, who parked in front of the Gate at my home. I did have a copy of the Sales Contact showing (Paid in Full) which is what I submitted the the DMV Investigations Dept. The scam is simple, after 90 days the dealer pretended to have a reason to seize the car, the hitch was that he did give me a bill of sale and copy of the Sales Contract, still he though he could somehow get away with stealing the car back! Well that's when DMV step in and straightened the matter out! Thank you DMV!!!

Now I see why this DMV branch has such a low rating…read more I live in DTLA and this is the closest DVM to me. I went to my appointment today, 7/16/26, around 3pm. When I needed to get a replacement ID, the online system failed me and required me to come in person to get a new ID. The check in lady I kiosk 9 is terribly rude and unprofessional, based on what I observed, as she served other people. Thank god I didn't get her as the person helping me. The blonde lady in kiosk 10 was personable and wonderful. She was friendly and eager to help. After getting my number, I was sent to kiosk 1. Marcelo was the person who attempted to assist me with the things I needed. He was this "straight" caucasian looking Latino boy with a side of major sass! He was ride with very expressive facial expressions, which was kind of entertaining. We love a masc fem guy! LOL. I didn't mind the sassiness and attitude, but he was feeding me wrong information left to right. I asked him about getting a new pic and he said I couldn't. 3 other employees near him was listening in and chimed in saying that I can get a new picture. He stayed quiet and eventually I was allowed to get a new picture. Before I left, I asked him another thing and he said that I had to go to window 21, which is where people speak to the managers, I later found out. This was the wrong instruction. The manager finally told me what I was supposed to go to get the thing I wanted. Idk if he is new, but he needs additional training. Lady in kiosk 24 was nice and lovely. Got me everything else I needed. Easy parking across the street. Make an appointment so you do t have to wait a long time to be helped.

Jon was extremely helpful during my vehicle inspection. He was professional, patient, and took the…read moretime to answer all of my questions clearly. He made the process easy to understand and helped ease my concerns. I really appreciated his knowledge, attention to detail, and friendly attitude. Thank you, Jon, for providing excellent customer service. I highly recommend him to anyone who needs assistance with a vehicle inspection or DMV-related process.

Please note: this DMV location in WeHo only processes vehicle registration such as car titles,…read morelicense plates and registration stickers. For other DMV services such as Real IDs/Driver Licenses, behind the wheel tests, please go to the DMV on 803 Cole Avenue in Hollywood (near Pavilions). I came a few minutes early before my appointment past 9AM. The line was not long and the staff are very transparent, firm yet still polite. I was given a number and was called to proceed to a certain window in less than 10 minutes. I came here to process my car's title and registration. I came prepared with all required documents (Real Driver's License, bill of sale, car title, proof of insurance) and was prompted to pay the registration fee. Also make sure to not sign the title until you are instructed to do so. Otherwise, you will need to sign an affidavit onsite. They accept cash, cheque (no added fees) and debit/credit cards (for a fee). I was able to complete my transaction within 15 minutes. They have decent amount of onsite parking and is also accessible by Metro lines 212 and 4. I highly recommend going to WeHo DMV for your vehicle registration needs.

Arrived at 730am on a Tuesday. As soon as we were let in at 8am I was able to be seen at a counter…read more Done at 8:10am. No appointment. At that hour plenty of parking. Would return.

Had to go in to renew my license. Had an appointment at 9:30 on a Monday morning. Checked in at…read more9:10 and walked out at 9:29. Great service.

I have seen a lot of attitudes from a lot of the workers here and talking amongst themselves…read moretalking crap to customers and making them feel bad. When I went, I asked one lady if she knew where her coworker went? She said, probably on a break and I asked how long is a break? She responded but looked annoyed that I even asked her. While I was waiting, I had no idea if she just went on break, so I asked another lady if she knew how long ago that she left because I wanted to go to the bathroom and didn't want to come back and have someone else take my place while I went to the bathroom. The lady I asked was rude. She said that other lady answered my question. In my head I said , no she didnt? This is a new question. But everytime I tried to ask her she cut me off and kept telling me to go sit down and wait . She looked upset that I even bothered her while she was talking to her other coworker and looked very annoyed . Terrible customer service. The lady that helped me that I had to come back to, was such a good hearted women! She went above and beyond for me to get me the help that I needed. After explaining what that other co worker said, I was told, thats her supervisor! Really! She should be written up for having an attitude and being a rude person. I know you all see a lot of people, but you choose to be in a business for customer service, yet most of you treat people like their stupid and treat them rudely. Imagine this kind of treatment was done to you or your Mother, Father, daughter or son. Maybe your Grandmother. How would you feel! Shame on you who treat people rudely. Why don't you all quit and get other jobs where you're not an A-hole to us people who need help? I pray you turn your anger or attitudes around and really help people who are there to get help.

I've lived in Hawthorne most of my life and I am EMBARRASSED that there are some employees at this…read moreDMV who behave as they do! Some of the employees have a rude way of speaking and a poor attitude toward people, and they just want to rush them through without listening to them. Please, this behavior is an unattractive representation of the city! Most -- not all -- of the employees at this DMV need sensitivity training! They forget that YOU DO NOT KNOW WHAT PEOPLE ARE GOING THROUGH WHEN THEY COME IN. YOU DON'T KNOW IF THEY ARE FEELING SICK OR WELL, STRESSED OUT OR OVERWHELMED, GRIEVING, ETC., SO EXTRA PATIENCE, KINDNESS, AND POLITENESS IS A MUST! I shake my head .... This is why I prefer going to the Torrance branch even though it is a 20+ minute drive if there's no traffic! The Torrance branch has very good customer service! The good parts about my visit: in the beginning, the system mostly flowed to get customer's needs taken care of. Near the end, it got a little confusing as to where to go next after taking your picture, to get your provisional license. Some of the employees were polite and patient and explained things better than others, and I am grateful to them. Thank God for the few employees who are the light shining in darkness! I'm going to go back to this DMV just to find the QR code where you can share your concerns. I hope someone will listen and make a positive change over there!

These 3 stars are for Jessica at wi fow 19! I wish I could give Jessica 5 stars but I don't want to…read morerate this DMV that high. The other 2 unmarked stars are for the 2 people who provided horrible customer service. Jessica thank you for all your help when I needed it the most. You saw my frustration and made sure I left there happy. You're amazing!

This DMV is incredibly unorganized…read more The first time I came was about 8 years ago to take my driver's test which was a pretty good experience. I had no issues whatsoever. The second and last time I came here was a different story. There was a female employee who was yelling at people and pointing for them where to go. So unprofessional. When it came to my turn, I was confused to where she was pointing at and yelling at me where to go since she was behind the desk but she continued to just yell louder and give me attitude like I was a back in grade school. I'm a substitute teacher and I don't even talk to my students that way. I went up to her to ask her a question and she just gives me attitude back again. The other employee next to her was more patient and professional. But my goodness I've never had to deal with such a rude, unprofessional employee anywhere before. The whole DMV was just chaotic. I typically go to the one in Arleta and it's much more organized no matter how packed it gets. Definitely won't be back there again.

5 years later, you think I would not return to this place, but crap happens, so here I was…read more SO pleased to say everyone this time from security, to the 'cashier window lady' to the photo-taker were great! I was at Window 10 on Friday April 3rd around 10:30a. She had glasses and a mask on, and the guy working next to her seemed cool; they had a good rapport going on while getting things done. Moving onto the photo process, this is never fun but the lady here was nice as well. I guess my head was tilted way too much so I had to retake, but I know either way, it will resemble hell in human form so it's okay. I arrived with an appointment so things went well, but even without one, sometimes they can still take you at a decent time depending on the day, etc. Still recommend an appointment regardless just to be safe. Parking lot always has spots which is helpful. Received my new card about a week later, and I had to laugh since my head WAS kind of tilted. I'm stuck with this for the next five years and I'm fine with that. I've been back a few times for registration information and even though it's different than the ID line, employees were still as helpful as could be. Glad this experience was 100xs better than 2021...

I showed up with no appointment and it was about an hour wait. No big deal it's the dmv I…read moreunderstand. What the issue was, is that there were 2 African American women workers at the front door to help people, but were insanely rude to EVERYONE. I believe one was actually a security guard. During my hour of waiting I never interacted with either of them but about every 10 minutes they started belittling and giving attitude to new customers for no reason! A lady was having trouble at the self help kiosk and she politely asked for help. The worker tells her "you rushin and ain't tryna read the prompts!" "You insert your card! You ain't neva insert yo card at da regista?" Turns out the machine was not reading any cards. Multiple people were having problems with the machine. Anyone that questioned why the worker was being rude to them instantly got confronted by the security guard. I never even talked to either of these workers but seeing them talk to the other customers infuriated me that our tax money is paying people so rude and unprofessional to customers that were asking questions politely.

Awful! Man at check in podium was rude and told me they don't write off fix it tickets when my…read morenotice clearly said to take to an administrator at dmv!!!

This location DMV was not crowded at all. I was shocked because there are usually huge lines at…read moreother DMV's. Overall I had a good experience.

You can ask the Los Angeles Department of Public Works to adjust traffic signs if needed. I've been…read moreworking to change our street signs because street cleaning trucks only come occasionally, yet the signs claim cleaning is every week. We need our signs to match the actual street cleaning schedule. Residents are getting increasingly expensive tickets even though taxes are rising and city services are declining. Signs should reflect when street cleaning actually happens, so people don't get tickets on days when there's no reason to move their cars. This situation is unfair to our neighborhood and community, and city planning seems to be getting worse. 1st & 3rd Wednesday of the month ... maybe? Not always. I do not think they should give out tickets here when the signs and the Sweep Cleaning Trucks are not at the same time. It is confusing. It needs to be changed! Bad police who give out tickets when there is no reason to. It is all so poorly managed. Shame. 73 bucks... too much.

Now, getting my parking permit is not the most fun thing in the world, but TBH my experience here…read morewas super smooth! Arrived on a Friday afternoon (an hour before close), on a rainy day, the 1st week of January. So, I was expecting to ball my eyes out over the wait and frustration. But NO! This place was great. You grab a number, wait to be called, and handle your business. I was seriously in and out in a matter of 10-15 minutes. Shout out to the security guard who went above and beyond helping out and making sure everyone was helped. Its rare to see that sort of kindness, so this warmed my heart on such a cold and rainy day. The lady who helped me was kind, quick, and helpful. Gold stars all around. Totally happy with my experience here! Hopefully its a rarity i'm here, but if i have to come to an LADOT parking bureau, i'll gladly come here again.