After reserving an item and then requesting it be cancelled by email, I went to the store a couple…read moredays later and the staff member in the store reported they were unable to cancel my reservation per policy. I paid $50 for an item I did not take with me and they did not refund. If this is policy, that's understandable, but it should be included in the reservation of when it should be cancelled by to get the refund. This occurred for my friend as well. Additionally, they did not answer their email when I made the request for cancelation in the first place and did not answer the phone. They want you to text the number but took several hours to respond when a phone call could have been the much faster response.

Came by for glacier glasses that we forgot at home and left with the glasses and some advice from…read morethe shop owner. Great for last-minute gear.

This is a great place to buy bait and lures but I would recommend taking large purchases somewhere…read moreelse. I have been doing business here for 20 + years and spend an average of 5 to 7 thousand dollars there per year. Because of there poor return policy on defective equipment I will now take my business elsewhere. And I encourage my friend, family, and the rest of the public to do the same.. Hopefully not taking back the 200 dollar defective Penn Real was worth losing a long time customer and this poor review... Buyer Be Ware!!!

Absolutely awful customer service. The employees at this business treated us like we were bugging…read morethem. One had food in his mouth while we were checking out. Barely said a word to us, no thank you or anything. Then left the ink capsule on my socks so we had to come all the way back. When I returned with the socks, he just said "you're good" like I was the one who forgot to handle it .... No apology or anything. A bizarre experience.

Always need to find a staff at a Big 5 to assist you. Easiest way is to go to check out and ask. On…read moremy last visit here in Burlington, while one staff was helping me, another staff at the cash register found a discount coupon I'd missed. Friendly people.

The cashier failed to ask me if I had the specific pump needed to fill my $50.00 floating raft so…read moreneedless to say when I took my wife to the lake so she could relax, no chance of that. My wife has cancer and simply asked to be able to float on the lake. Move forward to when I went back in the store, I asked for a manager and boy what a shocker to find they didn't offer or give me the $7 pump, discount it or NOTHING! The male manager was nice but the female had a look of disgust on her face, what an eventful stop. I planned on buying a shotgun there this week but I refuse to give them ANY MORE of my money.

I was introduced to Skagit Arms by my partner's brother who is a law enforcement officer with the…read moreState of Washington. High praise for the store. I'm a bit shocked by the negative reviews, which -- frankly -- seem to come more from uninitiated people or lunatics who are afraid of inanimate objects. The selection of firearms is exceptional. Service is superlative. What I find very satisfying is that, unlike the sporting goods giants such as Sportsman's Warehouse where the people behind the counter are mere sales clerks, the people who work here are not only experienced, but they know their products very well. I began shooting 57 years ago in U.S. Air Force Basic Training, in one of the last groups that did marksmanship training during the Vietnam War; not only did I qualify for rifle, but my job at a SAC Command Post required that I qualify for pistol as well, shooting the Colt combat masterpiece, the 1911 Series 70. I've been teaching for about 46 years and have had certification as a pistol and rifle instructor. I've been trained in a number of military schools and been to three marksmanship academies that are the most highly rated in the U.S. Granted, I don't know everything about firearms -- but I know almost immediately when someone knows what they're talking about. What's more, I'm a facilitator and instructor who is an end-user of industrial psychology... and can smell BRAVO SIERRA readily... as noted on quite a few of the reviews posted for Skagit Arms. Not one of those I talked with tried to snow me about firearms, were rude, or were anything but polite and pleasant to talk with. I saw one "customer" asking about pistols "sweep" the store and its customers with a pistol -- a definite safety violation and no-no -- until the salesman stopped them almost immediately. Thankfully, the salesman didn't offer any other firearms to the individual who left in a huff. (I've been a Range Safety Officer for almost 9 years, and if this kid knew anything at all about firearm safety, I'll eat my hat. Yours, too.) And, if I may add, I think there were a number of individuals whom I believe may have been in the store to cause trouble -- including a number whose IDs failed to pass muster at the door. I'm NOT a Washington resident, but I have a Conceal Carry certificate from the State of Washington (which I've had since the 1970s): I usually show the certificate before handling a weapon. I closely watched every salesman in the store handle weapons, and they were all very well-trained, safety-conscious, and professional when it involved handling firearms. The store has an excellent selection and I will do some research on prices, quality, and track-record of the few firearms I'm interested in purchasing, as well as obtaining the FFL information from my local (Arizona) proprietor for transfer. Last of all, I appreciate the discount offered to this veteran. Well done, Skagit Arms.

My Lady and I went to Skagit Arms yesterday and purchased a pistol…read more Customer Service reminds of Kesslering's back in the day. We were not greated and seemed to annoy the, "Gentleman" that help us. When we told him the make and model of the Pistol, He gave us the, "Gun Snob" eye roll, he returned with the Pistol, didn't lock and clear it correctly, and actually handed it to my lady with the barrel pointed at her. No description of the Firearm, just a Short and unfriendly tone. We already knew about the weapon from our personal research and having nine handguns, all but four purchased from Skagit Arms, I will have say in all honesty I won't ever buy another Firearm or anything else from this business. The Staff that currently works there have ZERO understanding of Customer Service or retention of Customer's. Reminds of Gun Snob counter help at Kesselring's. Back then I told that staff maybe a daily dose of Metamucil to start their day maybe this will improve their general demeanor. Sad, I have purchased 2 Rifles, a Shotgun, 4 handguns and literally thousands of rounds of ammo and assorted accessories including knives. I suggest to anyone reading this to skip this place.

Mr. Kim, owner, is a very knowledgeable and helpful FFL. He walked me through the process for my…read morebackground checks so it was very easy. I knew there was no problem passing as I have held several security clearances, but the guidance was welcome. Lots of nice tools and sports equipment. Reminded me of my workshop!

Transferred a number of firearms through jj pawn shop. On the last one I forgot to leave my phone…read morenumber with him and the seller didn't have it on my paperwork. He ended up sending me a letter to let me know my firearm was ready for me to be picked up. He has the lowest prices on ffl transfers and amazing costumer service.

Purchased a camper trailer on clearance in April back in 2023…read more We have had many issues with the camper. The first time we took it out, all the batteries were dead and we brought it into the shop. All they did was charge it. Next time we took it out, the battery was also dead again. When they did an initial inspection, they found nothing wrong with the rv. We finally called to service the rv in July after we were unable to get power to the rv through a power outlet. Something was drawing all the power out. Turns out there was an issue with the electrical system. Seems like the initial inspection they did was not thorough. Luckily it was going to be covered by manufacturer warranty but it took over 2 months to get the warranty to be approved and for all the repairs to be done. By the time it was finished, it was already September and almost time to winterize the rv. It really foiled our plans. The customer service is deceiving. They were friendly and helpful until after we purchased the rv. They don't really care after the sale was done. It was also our first ever rv purchase so this left a negative impact on our whole rv experience.

Mark sumner manger is rude doesn't respond to emails they claim they did a thorough inspection of 5…read moreth wheel I have had leakage even in the area they claim they replaced an resealed sent an email to let him know an he never responded

I purchased a freewheel for my single speed bike. Staff was great, answered all my questions,…read morehelped me prepare/train for STP.

I actually don't know where to start! The customer service, support, speed, technical expertise…read moretop Notch! I had a flat tire on my Cannondale Lefty while passing through town. Mark fit me right in! Fixed my tire, adjusted my brakes, greased the chain all in 20 minutes. His shop has lots of awesome bikes forsale, gear, parts etc.! Also this is a family owned and operated store and this is who I want to support! A great thanks for your help!

I joined up for the boost program, and will take accountability for claiming fraud when my card was…read morecharged as I thought I already paid for it. I have gone through all the steps to correct the situation, however they have made it impossible to shop on line for pick up or delivery. They could just make me pay for the service, instead I am writing this post because their business practices have made it impossible to shop with them. I will contact the corporate office, however I want to make sure everyone knows I have been shopping there for years and now will spend more at another establishment rather than be treated like my business is not important to this company. Start a new account, you say? I tried. They won't except my partners form of payment. We even called to try to figure it out with customer service, and they could not give us a specific reason as to why they would not take anyone of the two payment methods we offered. We must shop in store for now. This is important as I am recovering from a major surgery and must allocate my energy appropriately. Namely, recovering. I loved Fred Meyers and am sad to say I will be terminating my relationship with this vendor permanently.

Update! The produce dept is looking great. I have received quality food and wonderful customer…read moreservice. The pick up option is wonderful and the online coupons are fantastic. Great job Fred

The female manager on duty 1-5-21 at noon was inappropriately belittling the young man working for…read moreimproper closing procedures. She was walking around the store shouting to him, pointing out everything he did not do; for example mopping and nightly walkthrough cleaning, as he stood at the front behind the counter. Her condescending lecture was not only embarrassing to the young man, but made me extremely uncomfortable. After several minutes I approached her and asked if she thought the conversation was better suited for the two of them privately. She responded very rudely, saying everything she said was true. I don't care if it is, that's not the point. Absolutely unacceptable. I will not return!

Store manager at the front counter didn't even acknowledge that I had walked in. The sales…read moreassociate barely acknowledged me. Not once was I asked if I was finding everything ok. Before I paid, I asked the sales associate if I could pay with a coupon from my phone she said yes. She asked for my membership card or phone number and I said I didn't have or need one. She insisted rudely that I must have one if I had a coupon and I told her I got the coupon from the website. 1 star for customer service. At least my shoes are cute.