I'm fickle. And I know it. Thankfully, the salespeople @ Morgan Jewelers weren't bothered by this. My husband surprised me with a pair of diamond earrings for Christmas. I know he put a lot of time in to searching for them, and he said the customer service & prices were best at Morgan Jewelers. Sadly, the earrings my husband picked weren't really my style, so I went to Morgan jewelers to exchange them. I walked out with a diamond band, and a pair of diamond solitaire studs. But when I got home I found that I wasn't in love with either selection. And if that much money was going to be spent, I wanted to be head-over-heels for the jewelry! So, I went back again. The same wonderful salesman waited on me, & didn't bat an eye when I told him I wanted to do another exchange! He helped me find a pair of diamond hoop earrings that I (am pretty sure) I adore. I purchased their protection plan. And I'll definitely be back to purchase more, in the future. read more

Miriam was absolutely amazing! We came in looking for a last minute special request necklace for my sister in law and she truly made it happen for us! She was patient and kind with our toddler and went above and beyond to help us create the perfect gift! We will definitely be back! Thank you again, you made our night! read more

Andrea was super awesome. Told her what i was willing to spend and she gave me a good deal.

ring was completely bent out of shape and Tony fixed it for me in less than five minutes. Super friendly, no pressure and great service!

My husband bought me a beautiful birthstone and diamond ring for my bday on Jan.11th and I was undecided what finger I was going to wear it on, It was to big for my ring finger but I wanted to wear it right away so I took it home that same day and then I decided it would look prettier on my ring finger rather then my middle finger, so I took it back a few days later to have it resized and was told it would take about 5 days to get it back due to the Christmas season, they were backed up, I asked if ther was any way I could it get it back sooner, Phillip was the associate that helped me that day and he said he would see what he could do, I got a call back 2 days later and was told my ring was ready, I was so happy and excited! So I want to give a BIG thank you to Andrea!(Phillips wife) for pulling some strings for me! And thank you Mike(the person who sold me my ring) and Phillip.. I absolutely LOVE it!! I highly recommend Morgan's in the Layton hills mall.Great service! read more

Today we came to Morgan Jewelers to look for silicone bands. Sandy helped us and was so amazingly sweet, personable and professional. She sold us a silicone wedding band and after offered to clean my wedding ring free of charge! She's simply amazing and we really appreciated her kind and cheerful attitude. Thanks so much Sandy! read more

Sandy Miller helped us find the perfect ring for my wife. She was super attentive and listened to all of our needs. The only reason I'm making this a 4 star review was because of two of the OTHER sales people. Whenever I had to interact with them they were borderline pushy, not very friendly, and treated me like a machine. The believe they get paid commission here, and boy did it show with these two. I wish I remembered their names, but I don't. Ask for Sandy, she was amazing read more

Sandy is genuinely the best person I have ever met. I could honestly go hang out with her any day of the week. She is so genuine and honest and really has your best interest in mind. She treats you like family instead of a customer. I will never shop anywhere else just because of Sandy. Their jewelry is amazing as well. My diamond fell out only after two months of having the ring and they fixed it without question. I really can't wait to get more jewelry from here. read more

Beautiful bracelet selections--I had to buy a gift for my MIL and it was truly difficult because there were so many cute choices. There is a wide ranges of prices and it's nice to have options that don't break the bank. Great service, lovely gift wrapping. Don't know what more I can say! :) read more

Today (7/21/18), my husband and I went to the Morgan Jewelry store in Layton Hills Mall. I needed a second opinion concerning my 30 year old wedding ring. I was greeted by Sandy Miller and I explained my problem . She consulted with Jim and Portia and together we got all the information necessary to make a great solution. This is not our first visit to this store, however, it always turns out the same....just great! Thank You! Rich & Kathie read more

My fiancé got our wedding rings and my engagement ring at Morgan's and it was a wonderful experience. Johnathan was so helpful, friendly, and knowledgeable that he made the process go so smoothly. I would definitely recommend this store. They have an excellent selection of merchandise and great staff. read more

BE CAREFUL PURCHASING AN EXTENDED WARRANTY. I bought a "peace of mind" extended warranty about 8 years ago. I really wanted to get my husband a quality ring, and wanted a warranty to keep it looking nice. In all the years we took the ring in to get rhodium dipped, we never needed to bring in the paperwork for pick up. They had the information in the computer. Apparently they have since discontinued this services, and you must renew this program every 5 years. MINE was for the life of the ring. My husband is the sweetest guy, and really doesn't get his feathers ruffled easily. When he came home and discussed his experience, I was discussed by the way he was treated. I don't mind bringing in the paperwork, but when I purchased the warranty, they stated the information would be saved in the system. Thank goodness I filed it...... The truth of the matter is, if you are in costumer service, and this service was offered in the past, you should do some research in your system. You should NOT make your costumer feel like a liar. We are honest people, that paid for this item in full, and paid for a service. They should have a record of the products they sale, and the warranties they provide. I still love the ring. Every time it has been dipped, it looks beautiful. CUSTOMER SERVICE NEEDS HELP. Morgan Jewelers Layton has forever lost my business. read more

I have had great experiences with Morgan's, until now. I made a purchase with their 24 month payment plan. I was told by the sales associate that in the 24 month payment plan that my balance would be paid off in two years as long as I paid the minimum payment. After one year while my balance had only been paid down a slight fraction from the total. When I called them to ask about it they told me that the 24 month payment plan is just the name of the plan and that it actually takes a lot longer to pay it off then the 24 months. Firstly you don't call something a 24 month payment plan and tell a customer that They will have it paid off in 24 months by paying the minimum payment if it's not going to happen. That is unethical, unprofessional and completely illegal! After another phone call to the credit manager he did not seem concerned that his employees said that she did not think it was dishonest when that's exactly what this is. After sending two emails and receiving no response from anybody at Morgan's and their refusal to work with me, I cannot possibly continue to do business with or endorse a company that is performing illegal acts and stealing from their customers! How have they not been prosecuted for illegal business proceedures yet? I do not recommend doing business with them since they are shady and illegal! read more