We don't buy our appliances often if we can help it so when i went to look for a new fridge it was…read morea once in teh next ten years type of thing (or at least I hope) however despite that I had a tight budget. I recently had to replace our water heater which flooded the house during vacation, the over oven microwave which kept spinning but didnt heat, and then when we removed it we found the kitchen would need some work too so IKEA cabinets here I come. The fridge was having minor issues with water pressure and filtering it at a normal rate into cups or in the ice maker. SO we had to shut it off and really what good is a fridge when you have 4 kids if it wont provide water? It's really not ideal. They just refuse to fill up the filter jug after they use it and then put it empty back in the fridge leaving the fridge half open as they scan for a rogue bottled water left from someones takeout. SO I went in search of a new fridge. They can be $300 or $10,000. I wanted a $10k fridge for $300 if possible. That is how I found Patron. They sell gently used and recently repaired or brand new fridges from store closing sales. They have a small storefront on a main street in Lawrence which is worth going to since Tripoli Bakery is nearby and they have vegan italian pastry. SO I took teh drive up there to investigate. Originally I was looking for another appliance store nearby but they did not have what I needed and I did a yelp search when I got back into the parking lot. Patron was a few blocks away, Ill try it before the day is a loss (minus pastry). I walked in and the person who worked there was a younger woman, very tall, very nice. She was inundated with phone calls as they also do repairs. She showed me around and helped me measure but a 33in fridge with a separate kid drawer or snack door is like looking for a purple unicorn. They supposedly exist but they aren't anywhere when you go to find them. So she directed me to the warehouse which was a few minutes down the road on Union street by the COVID testing site. If you are not adventurous this probably isn't for you. I was so excited. A HUGE warehouse full of appliances and I could pick whatever I wanted and the owner Diego would discuss it with me. I started snaking through and I came upon so many that I liked but alas they were all 36in. I called my husband and said we are going to need to redo the whole kitchen this time. I am getting a bigger fridge. He was cool with it. I found a 5 door/drawer fridge by Frigidaire that I had seen before and dreamed about. It was a scratch and dent with a fan that needed repair. They could have it ready for me in a few days. They could deliver for a small fee because I was pretty far away (usually its free nearby) and I was sold. $900 for a $4000 fridge. That is right.... 78% off. BTW they have subzeros and basic fridges as well. So many options (say this in the voice of step brothers "so many activities")!!! So I left a deposit the rest would be Cash on Delivery (COD... like 80s commercials that said no CODs for all those toys you had to be 18 to buy). It also came with a warranty 3-6 months depending on the one you buy. Domingo will come out and fix it if there are any problems. Delivery was $50 and included setup/install. I was so excited. Domingo said it'd be Thursday or Friday. I thought that was too good to be true so I explained I was flexible and he could take his time (i shouldn't have said this) but he insisted Thursday or Friday. I called on Thursday to see if they were coming. No dice they would come tomorrow the phone voice informed me. Okay great. Friday came and went and I panicked. I drove there they said they would come Saturday that the fridge deliveries were immense and they couldn't fit it on the truck. OK Saturday 12noon. No worries. Noon comes and goes. I drive back to the warehouse. Domingo is there and explains he just reprioritized because i was so flexible. This is where my attempt at flexibility became miscommunication. SO then they loaded it up in his personal pickup and they drove it to my house and carried it inside, set it up, took their cash and headed home. The experience was overall a good one. The store staff I dealt with was always top notch and amazingly kind. The warehouse crew also was wonderful. The delivery could've gone better but it was an issue I feel like I started so I give them some slack on that. Would I go back in the future YES would I request delivery when I live this far away probably not, local delivery only is probably a better choice. So far the fridge is great and I am really happy with it. We have a 3 month warranty and hopefully I don't ever need it. Tip: always go in person always handle everything in person it will make you feel more confident with an otherwise untraditional appliance purchase. Value is threw the roof! It's worth it.

I need a belts replacement in man dryer - simple right? Maybe 40 minutes…read more This guy DOES NOT return phone calls, which I find extremely rude and unprofessional. Don't bother....he probably had his family give him some great 5 star review! - he gets ZERO stars from me.

These guys are the best. I've been using them for years. Their phone message says they will return…read moreyour call within 20 minutes and repair your appliance the same day--and they will! Trustworthy, reliable, reasonably priced service. The best part is, they will always give you honest advice about your repair. If something can be fixed, they'll fix it. If it isn't worth fixing, they'll tell you.

The quality of their washing and dishwasher machines have declined in quality over the years and…read moreit takes several weeks for a tech to come out and make repairs if you have a warranty program which I would highly recommend. For our dishwasher that broke a few months back it took several weeks for a tech to show up. When he did, he put back our dishwasher off center. I would recommend going to another retailer and not dealing with Dracut.

I've needed a new dishwasher since November. We went to Dracut Appliance in Tewksbury on a…read morerecommendation from a friend who purchased 4 appliances from them and it was a perfect experience! I went with a price range in mind and Jeremy our salesperson was able to get us a great dishwasher in the ball park of our budget! The best part is that Dracut Appliance delivers, removes the old dishwasher, and sends their own plumber to install. All for a very reasonable price! I love a reasonable one shot stop without the hassle and stress of having to coordinate everything myself! The plumber and his apprentice were efficient and kind! I will absolutely return to Dracut Appliance and I highly recommend them if you need a new appliance!

My prior appliance guy retired and this was my first time using AA. They were highly recommended…read moreand were great! Same day service and repaired my dishwasher at a reasonable price and Jeff offered suggestions for maintaining the dishwasher. Very happy with Affordable Appliance!

We have seen homes that used AA and we have used Affordable Appliance in the Newton area for…read moresome 25 years. A wonderful helpful company. Totally secure in working with them.

This is a reliable company that will give you honest reports about your problematic appliances…read more We've had them service our refrigerator and our dishwasher. I've just put in call for them to look at our gas cooktop.

This afternoon I have filed a formal complaint against American appliance for threatening to…read moredestroy property inside of my apartment. Property management has given them a key to repair a dryer and washer unit six different times the issue has not been addressed and police have been called following this threat. I absolutely would not recommend this business. It is unsafe and I am significantly concerned.

For anyone looking at reviews to see if you should call or visit Poirier in Newton - YOU SHOULD! I…read moremade an unscheduled visit to Poirier on 7/27 and was immediately helped by Alex Bobb. I knew what I was looking for and Alex connected me with an in-stock dishwasher - providing GREAT GUIDANCE and INSIGHTS in the process. We reached and agreeable and very fair price and Alex then arranged prompt delivery and install from a trusted plumber resource, Vito Serratore. Vito was a great communicator leading up to the install date and he and his partner for the day were EXCELLANT to deal with in-person at my home. They were on time, efficient, careful, and very friendly. To make it very clear - this is a 5++ star review.

As former happy customers, we called Poirier to recommend an electrician to fix the oven setting…read morewhich was stuck in the loc position. They recommended a group named Upper Appliance Repair. We were very disappointed with their work. The man who arrived was not an English speaker, so we could not communicate sensibly. We knew what the problem was and what fix was tequired, but he proceeded to move the stove and its oarts around for 11/2 hours. In the end, he said he needed to order a new part for $500. Then, in a few minutes, he announced that he had fixed the problem--and we only owed $399, This smacked of fraud to us;; we were not able to get from him an invoice, and it makes us wary of dealing any longer with Poirer. We saw online several other reviews regarding this group, all with the same kind of uncomfortable experience.

Look at those pics and try tell me that rug doesn't make the room pop! Go ahead. I dare ya…read more These guys are great!! I've been buying rugs from Dave for 10 years now and he always helped me out with every new place I move into. Great selection and great quality! I've always been extremely satisfied with my choices I moved into a gorgeous new place a few months ago and needed a rug to really tie the room together, so he special ordered this abstract galaxy looking rug for me. At first I stupidly thought the rug was too big and was thinking of having him trim it down and re-bind it but Dave wisely advised me to move it under furniture and make sure it's centered. He said give it a few days and then decide. Good thing I listened cuz he was right! Once I truly centered it under couches and what not it looks awesome! I get plenty of compliments on it and reaffirmation from friends that it actually is the perfect size for the room. Trust me...You can't get this type of service or expertise from Wayfair or Home Depot and honestly, the pricing is VERY comparable I think.

I enjoyed my many trips to Barsam rug that it took before I found the perfect rug to take home…read more They were flexible with exchanging a rug that didn't quite work, and kind and attentive but not overbearing on the sales floor. Highly recommend this Waltham small business over big box online retailers or large chains.

I'd been searching for a hand made rug online to no avail, then I went to HomeGoods to check out…read moretheir selection (puke), and on my way home I stopped into Able Rug and Home Company (also called Hygge Rugs maybe?). The sign on the door said open. But the door was locked. So I called the phone number and the owner walked over from next-door. I told him my price range was out at 12:50 for an 8 x 10 rug and he said no problem. He started showing me some absolutely gorgeous handwoven rugs. The owner is very experienced at rug sales. He used to work for the famous Abel rug company which closed a few years ago. After that he worked at the Bloomingdale's rug department. He is planning to close the store soon, and go back to his old job, because sales have been very slow during the pandemic. I chose two rugs and took them home on approval. PS-they only take cash or check, so make arrangements before coming in. Highly recommend getting over to this shop if you're in the market for a rug in the near future.

We had a great conversation with the owner and left with a rug we really love. Thanks!!read more