Purchased our 2018 Jeep Grand Cherokee Limited CPO from Jim Riehl initially. Big mistake. It had…read more15,000 miles on it when we bought it, the price changed significantly when we went to pick it up and we were sold some warranty that was an extra $3,000. Short version is the check engine light came on a few weeks later, they wanted to charge $300 to diagnose it and ended up saying it needed a part that was on national back order. Asked about the warranty since we were never given paperwork for that. They say there's no warranty besides the factory warranty so we're responsible unless it's engine or transmission related. Check engine light does not classify as engine apparently. 10 months went by, I finally went in to get a refund for the part and was going to buy it online. Magically it was in stock. They wanted more to install it, so I did it myself. Light came back on and they assured me they did a thorough test. Looked up the code online and multiple people said to check a sensor easily accessed in the back. Wasn't even plugged in. Plugged it in, fixed. You'd think that would have been seen in the thorough inspection and diagnosis. During that time I noticed the hood bubbling. Was told "they all do that". Body shop would not return phone calls and said it's not worth fixing when I finally did talk to someone. Frustrated I called corporate and they told me they don't do much because even though it's covered 7 year 70k warranty for anti rust/corrosion, the dealerships are independently owned and they don't have to fix it by choice. So zero help there. Tried parkway, another dealer off Telegraph, all had the same story. Was about to give up and decided to call Dick Heuvarre. SOO glad we did!! There was a wait but Corey the body shop manager was on top of it. Had us come in to take pictures, set up an appointment a month or so out. Dropped off, gave us a rental in the meantime and end of the week it was like new. The entire experience is what I would expect from any dealership but they not only met my expectations, they exceeded them. We dropped the vehicle off pretty filthy with 2 kids and just returning from a road trip the day before we were on a time crunch to get it there. Everybody and I mean everybody was friendly, punctual, professional, and the grand slam was they even washed the entire vehicle and even cleaned out and vacuumed the whole inside. Like a complete detail. Talk about going the extra mile. There were no surprises except when we picked it up and it was completely clean in and out. Truly exceptional service. Cannot say enough good things about this dealership and they definitely have us as customers for life. Thank you so so much everyone! I am ashamed of Jim Riehl, Parkway, and the other dealerships we dealt with and so happy we found this one. Sincerely, Jacquelyn & Jonathan Blake

Pleased with my recent used car purchase, staff at Dicks were attentive and polite…read more Had a minor issue after the sale and they worked to make it right!

Always my first choice for brakes and exhaust service. Very competitive prices and excellent…read moreemployees.

They welded on my car with batteries connected. Literally a rookie mistake. Now the ABS and…read moretraction control light are stuck on. The service desk when asked if they disconnected the battery when welded said "no, it's not an issue". Anyone with experience in the past 30 years know that's bad news for digital electronics. Will back to see how they are going to make it right. Even the basics like, I gave them the correct gasket for the cat, did they use it? Nope. Stuffed a crap gasket in there.

I would not recommend car service at Keith Evola service especially if you have an EV. I asked on…read morethe phone for a quote to get my Tesla for a wheel alignment and was quoted $167 with the initial inspection of $99 and it would go to $167. They did not print me or furnished me the quote and ask me to sign $99 initial inspection on a pad that they store on their pc. They charge me extra $83.50 for adjusting the camber and caster and $83,50 for taken the under carriage panel. Total cost $360.72. BEWARE make sure to get your estimate in paper and not by verbal because when I look at my paper they said on 4/8/26 at 4:15pm they put in$334. I did not agree for $334. I only agree for $99 inspection.

First off i tried to leave a non positive review but Keith Evola Service sends you a link with…read more"were you happy with your service" then a link that says YES that goes to a review and a NO link that goes to a message you can send to them. So if you have anything negative to say it does not go to a review. My 1.4L 6 speed manual Jeep Renegade developed a misfire issue and this made the check engine light blink with is the worst version of the check engine light. I replaced the ignition coils on all 4 cylinders and it was worse when I started it. I got a parts store to put the scope thing on and it said cylinder 1 and 4 were both misfiring. I put the best old ones in 1 and 4 and it ran just like before the issue. (2 of the new coils from Napa auto parts were bad). The next morning it was VERY hot and humid and the misfire was back. I went to Keith Evola Service and asked if they could get me in and they said they were very busy and if I brought it in on Monday they would probably know something by Thursday. The charge would be $179 to inspect the car and find issues also the $179 can not be applied to the cost of a repair. I understood that and agreed. Brought it in on Monday with a note of a few things I wanted to be checked out during this inspection. I needed a lock installed on the drivers door and the brakes and suspension stuff checked. I also asked them to give it the once over. During the days after Monday I heard nothing so I stopped in on Friday and they said "We can't find anything wrong with the motor but there is no 5th gear". I told them it ran and shifted perfectly when i brought it in. They said the mechanic test drove it and said there was no 5th gear. They said it was probably the shift cable and it is a known issue with my car. After talking a while they said if you push it real hard and hold it in gear you can drive it. They kept it and said they would inspect it and find out what was wrong with the shifting. (Remember they tried to make it miss and it would not. They never looked at anything on the note and didn't check out anything). I checked my dash cam and it showed that the mechanic drove it 4 different times and after the first test drive he said to another mechanic it is fine he fixed it with the new coils. Then another mechanic said no it is still having a problem. *I have to say the mechanic that drove the car drove it very good and did not beat on the car or shift hard at all that I could hear from the dash cam videos. In the 4th test drive he was driving and said, out loud "5th gear is gone". This means that 5th gear was there the whole time until it stopped working during that test drive... Anyway, They called me during work the next day and said they need to do a "Drivetrain inspection" to see if it is the cable that is bad. They texted me something saying the drivetrain inspection cost an additional $169. (This is a problem that happened while they were driving it). I agreed and they said they inspected it and the shifter cable is bad. They can fix it but they have to replace the whole shifter and the cable and it will cost $2300. This is an issue that was not there when i dropped of the car. I complained about the issue not being my fault and Keith said he would charge me for the parts only and no labor to make it right. I very thankfully agreed and they ordered the cable. Keith called me the next day and wanted to to come in. I went there and he showed me a lot of play in the cable and then said when they went to take off the cable they found that a nut had fallen down into the spot where the shifter cable pushes the lever and it makes the car shift into 1, 3 and 5. He told me that nut was blocking the lever and that's why it would not shift. He said it shifts fine now and it was all because of the nut. He said it was from some other shoddy mechanic that left a nut sitting somewhere under the hood or on the motor. (I drove the car for a month before having the misfire and the shifter was very tight, never loose. I think that if someone tells you if you push the shifter REAL hard into gear and hold it, it will not pop out. That was what caused the play in the shifter cable. Also, They did not find the nut during a $169 drivetrain inspection? They told me after the inspection that the issue was the cable. So for all that, them having the car for almost 2 weeks and not fixing anything and I left with a lot of play in my shifter, he also told me I had to pay for the cable that they said I needed then later said I did not need. My original cable took on a ton of extra wear from them pushing and holding it in gear. So he charged me $694.29 for the 2 inspection fees and the cable that he said cost them $249.16 and $48.22 to ship it. $700 to make my car worse. I called Keith and told him that this was not fair and asked him to look at my side. He would only refund half the cost of the cable. I paid $544.29 to get it back worse!

Very professional people the car was taking care of at a fair price. I would recommend anyone who…read moreneeds work done. It's worth the trip.

For two rear brakes repair he seem to be high price of $600 he got me in and I. was on my wayread more

after having my truck in three times first time to have my cv joints replaced after picking it up I…read morenoticed another new noise after taking it back they couldn't detect the problem and then I was told the mechanic thinks it one thing but the owner needed to drive it to be sure I was told it was my lower control arms had the work done picked it up and heard another noise took it back and was told that my propeller shaft had them do the work and after picking it up and si far no more strange noises so after spending $2,532.52 I can honestly say I will never return to Alex's again

Great service! honest, fast, and fairly priced. My car runs better than ever highly recommend this…read moreshop.

Left air in the break lines of a diesel truck it was a companys vehicle they said it was bad…read morehardware in the back of the truck , customer had to drive it with no breaks to another shop and the break system was filled with air

I had a wheel bearing go out Friday evening, Saturday morning. And the fellas at the shop were very…read moreaccommodating getting me in and out very quick. Thank you very much. I appreciate your service and professionalism.

Took my 2016 Lincoln MKX in for continus low transmission fluid. Diagnosis, it was leaking into the…read moreengine!!. Required pulling the engine to do the repair. Almost $7K to fix. Car is now fine but if you have Lincoln as this, you might have this problem also...the water pump is in the engine, not on the outside. My car only has 60,000 miles on it. The tech explained everything so clearly so I could understand the prob & the repair. He was great. Even had me come in to recheck if it was still OK & pressure checked the engine...

My Mercedes had an ongoing problem of eating Drive Belts. I spent a lot of money replacing it twice…read moreby two different repair shops, along with idler pulleys and a power steering pump. When the belt started squeaking again, I was told I needed to replace the alternator. I was lucky enough walk into South Street Auto Repair. They diagnosed an oil leak was causing the squeak (not the alternator LOL). Drake stayed in touch with me daily, as they walked me through different diagnostics, repairs and costs. They fixed my squeaky belt, oil leaks, manifold leak and failed ignition coil. Brian my mechanic was very cleanly working on my car and paid attention to every detail. Finally, my exhaust is quiet, my belt is not squeaking and a slight engine hesitation that has been on going is resolved. I can't say enough good about this repair facility. I would have saved a lot of time and money if they were the first shop I would have been my first repair shop!!!

I found this great service from this car repair garage. I get oil changes fast by real mechanics…read more I would definitely bring my car here for more work should it need anything, though fingers crossed I don't anytime soon.

Three years have passed since I last reviewed this place and I can surely tell you, this is an…read moreexcellent repair facility. We always take our cars here and so do my son and my mom. They're courteous, efficient, knowledgeable and friendly. Although they're very busy with many repair bays, they can still do a fairly quick turn around on your repair. Their towing service has also come in handy once or twice. No matter the problem, Lakeside Auto Care is the place to go. Repairs are never cheap, and they never happen at a good time, but it's good to know that they'll get you back on the road quickly and efficiently.