I got a Morning Crunch deal on an online discount site (I think Amazon, but I'm not sure now). It was a great deal- 3 days per week for one month for $40. I exercise frequently and am not out of shape, and I love to work out outdoors.
First of all, when we all got there SUPER EARLY in the morning, the instructor wasn't there. He forgot that he had an early morning class. When he finally arrived 30 minutes late, he said that we could all stay for the next one...but I had to be at work by the time the second class would be over. He gave us all his cell phone number in case we needed to contact him.
The first couple of sessions went ok, although I missed the 4th due to my son being ill. I called him ahead of time to tell him, and he said that he would check to see if I could make up the class when my sessions were done. Two more classes went fine...
This brings me about one and a half weeks into my month of classes, and this is where I get upset...
I got into a car accident on a Friday afternoon. My car was almost totalled. I called him Sunday and left a message to let him know that I had some bruising and would not get my car back until Monday afternoon, so I would miss the Monday morning class. He did not call back.
I called him again Monday afternoon and left a message to ask if there were modifications I could do for the Wednesday class because I still had some bruising issues. He did not call back.
I called 4 more times over the course of the next week to ask if I was able to come back after missing a few sessions due to injuries related to the accident, and because I had not been hearing from him. I left messages each time. I sent a few text messages asking him to please call me. He did not call back. Ever.
Now, I'm not upset that I missed out on the classes per se; it is not the fault of Morning Crunch that I suffered a personal injury while away from their program. What really upsets me, however, is that I never received a call back from anyone, and I STILL RECEIVE THEIR PROMOTIONAL EMAILS EVERY WEEK! It's like constant reminder that once I was injured, I didn't exist to them. I feel like this was a gross failure of customer service, and I wouldn't suggest that anyone else give them a try, when there are so many other boot camp services in our area. read more