E 10th Street Charlotte, NC location: This place advertises great online deals, but I would avoid…read moreat all costs if you need to rent a space for more than 4 months. This place is a total scam and in less than year, I went from paying ~$80 a month to ~$198 a month. They say they "negotiate" monthly rent but it brings the cost down barely $15-20 a month. I was told if I scheduled a move out for a specific date, I needed to pay the monthly rent up front and for the 15+ days I wouldn't be in the unit, I would get that retroactively reimbursed. Called to confirm and they said that wasn't true, and it doesn't say that in the lease. Why was I told incorrect information over the phone then? A huge scam considering somone will likely move into that unit as soon as I move out so they will be getting double rent for a period of 15 days. I would rather sell all of my stuff next time instead of rent with Extra Space. Updating RE comment below from the business manager: it's clear they are only posting comments to "call this number" to make it look like they're trying to rectify the situation, when in reality this number takes me to the same customer service person that gave me the issue in the first place. Maybe send me a more accurate phone number if you're going to comment and make it look like you're trying to remedy the situation.

don't fall for their pricing, they will end up tripling what you pay for your unit over time- once…read moreyou've moved all of your stuff into a unit and it would be too inconvenient or impossible to move it out into a different storage facility. started with a rate of $70 in november 2025, after a few months it has increased to $109 in january 2026, and now they are upping the rate again (for the same unit our stuff has been in for less than a year) to $189 in july 2026. we were assured by the person we spoke to initially that the initial rate given is what we would be paying "for the rest of the year"- i guess they meant for 2025 (nice white lie for sales sake). but now it has almost tripled over 9 months- we are taking our stuff out of our unit before the next price increase a month from now and will reccomend that anyone we know NOT use extra space storage.

Top Tier customer service and support. Clean storage areas and walkways…read more customer will always help you witg anything. thank you

Miss Bridget at this location was very helpful I really appreciate her help she did it excellent…read morejob with great customer service, I had an existing unit there and I was just trying to downsize I had been calling in there for a whole week and a half before I even got one response then when I did speak to someone and I got there and arrived today no one was there so they sent Miss Bridget from another location and she was amazing, Thank You Mrs Bridgette for all your help

I HIGHLY RECOMMEND THIS PLACE! They are above and beyond…read morejust a basic storage unit. April at the front desk has been extremely helpful throughout our time at our Units. We are a small business that is in need of storage and a loading dock and now we have 5 units. Only small downfall is that they are pricy but your paying for locations for sure. If money is not a issue and you need storage don't think twice!

Renting the unit couldn't have been easier or quicker! Access to the unit is simple with plenty of…read moreequipment to make it easier. Highly recommend them.

I am relocating to Charlotte, NC. Upon searching storage locations I found public storage on Park…read moreRoad, 10111 Park road. It has been a terrific experience from the first phone call when I spoke with Robin. She has extended every courtesy and has gone well above what she needed to to make my move a terrific experience. As I have rented from this company before in other cities, I can honestly say this is the best experience I have had! She deserves lots of phrase for her hard work. Carolyn Stamler​

AVOID this location!!!! If I could give zero stars, I would. The units are run down with poor…read morelighting and interior panels falling down. The customer service is horrible. We started at a very reasonable rate about 1 year ago; which was quickly increased by hundreds of dollars. They lure you in with a low rate and then issue increases every 6 months or less. We had to hire a moving company to move all of our items to another reputable facility with proper lighting and great customer service. To make matters worse. I needed to dispose of two bags of paper and a small bookcase. I located the trash bins and the gates were "wide open" upon my arrival. I placed the bags in the dumpster and left the small bookcase outside the dumpster as it was in "good condition". Imagine my surprise when we received a very unpleasant phone call, accusing us of leaving the trash gate open and we were labeled as "dumping" and assessed a $75.00 dumping fee. These folks are hungry for money and will do anything for it. STAY AWAY!!! Choose another facility. It's not worth the headache when there are many other options.

I had looked at other storage units in the Harrisburg area and found Harrisburg self-storage to be…read morea great price and in a convenient location. When I went to the office to sign an agreement the office folks were very friends and turns out the unit I wanted was on sale! I recommend this storage facility to anyone!

I passed on several other storage facilities due to the cleanliness and pricing of Harrisburg Self…read moreStorage. The staff is helpful and the climate controlled 20x10 unit was priced right!!! I strongly recommended this facility if you need a storage facility in the Harrisburg North Carolina area.

Worst place ever. I have rented there for years. Then I was in hospital for few weeks and…read morerecovering at home they were going to auction off my stuff. Add on bunch of crazy fees!!!! Stay away from this place they don't care at all

Be aware of the fact that the rate is NOT guaranteed. The rate on my 5x10 unit DOUBLED in least…read morethan one year through two price increases! The place is nice, clean and convenient but a I question the business practice of offering a very low rate then jacking it up as quickly as they did.

Very good customer service from Steve. Smooth process getting a Unit and the grounds are easy to…read morenavigate. Very clean and lots of units to choose from. I reached out very late last night and Steve answered my questions which I saw first thing in the morning. I believe the prices are comparable. I wanted a climate controlled unit and happy with the selection of this facility.

This place is a "hidden gem!"…read more We cannot say enough about how welcoming, friendly, and accommodating Steve is! While planning our move from West to East Coast, we encountered countless issues in trying to reserve (and/or pay for) a storage unit. All our troubles stopped the minute we spoke with Steve! Such a great experience! We also had the opportunity to meet Mitch. He too wanted to ensure our needs were met and everything went smoothly. It has been a pleasure doing business with Steve and Mitch. Without question, we would recommend those searching for a storage place, stop by or call. Over the years, I've worked with several storage facilities and regardless of which coast Steve and Mitch are by far top notch!

A new staff member named Yolanda assisted me with a financial matter and did so successfully. No…read moreother staff member worked this hard to help me in the past and I appreciate it!

I was in need of two storage units. Looking online I decided to look into Smartstop self storage…read more Jan sealed the deal for me. The whole process was more involved than I realized, but Jan made it all simple and clear. Jan showed me the units, explain the contract, hours open, elevator close to my units and much more. It's so pleasant to find a employee who really cares about the customer and does her best to server them. Barbara W.