We rented a U-Haul through this location. Pickup was easy since it was all automated, which I…read moreappreciated. However, no one ever answered or returned my calls when I tried to confirm if early pickup was possible. The real issue came after drop-off. We returned the truck exactly at the agreed-upon time and parked it in the same spot we picked it up from, keys locked in the drop box as instructed. The next morning, I got a frantic call saying the truck was "missing." I explained where we left it, but the woman insisted she couldn't find it anywhere on the lot. When I asked if she had checked the lockbox, she admitted she hadn't -- then said she'd call back if there were any issues. I never heard from her again. No apology, no confirmation that the truck was indeed there -- nothing. It was very unprofessional and stressful thinking a U-Haul truck might be missing under my name. Clearly, she hadn't looked properly before calling. If you're renting from this place, make sure to take lots of photos to confirm that you actually returned the truck.

Great customer service. Love this location! The staff are very friendly and knowledgeable. I…read morerecommend renting here.

I had the pleasure of working with Vanessa to get my storage unit set up. She was friendly,…read moreinformative, and answered all the questions that I had for her regarding my rental. The facility itself is great. I've already gone back and forth from my unit several times and the place always is clean. Would definitely recommend.

Efficient and friendly service. Otep was very friendly and eager to assist with the process as well…read moreas assisting with any difficulties I experienced with locating my storage unit during my visit. He offered very thorough explanations of the rules and process! This being my first time renting a storage unit, I for sure needed the crash course! The only thing that prevented a 5 star review was the gate access hours! I would love if this facility were 24 hours or offered longer available access to renters! Their gate/access hours are from 7am -9pm only You can only access your storage unit between those times! Facility is very clean, today with ample storage units!

Honestly. I think most of the negative reviews on here are not 100% authentic. Don't try to go 15…read moreminutes before closing. Their security system is intensive. You get stuck not getting out by 9 and the alarms are going to blare and the cops are going to be dispatched. You aren't going to be 'just stuck'. And rude employees? They are all super nice. Probably just don't put up with people being a-holes to them about a 15 minute window of risk lol. Anyway. The facility makes me feel so safe! I come often about 4-5 days a week to grab inventory. Cameras everywhere. Have to use a code to get anywhere. Code for gate. Code for access to interior lockers. Code for elevator that will only allow you to go to the floor of your locker. Code for restrooms. Makes me feel very safe as a little woman to be going by myself! We've needed to upgrade our locker once so far as our inventory grows. They made it super simple. And we're very helpful. It's clean. No pest problems. No smell problems. One of the best storage facilities in the valley.

I arrived at 8:44pm to pick up one item from my unit. The hours listed on Google, on their website,…read moreand ON MY LEASE clearly state, "GATE ACCESS 6am-9pm, 365 days a year." I went to the office where I was met by a rude employee, Terrance Culdesac Roberts. He denied me access and entry to my unit and to my personal items. DO NOT RENT OR STORE YOUR BELONGINGS HERE!!! They have no problem denying you access even when you arrive within the posted hours. They also increase your signed lease rental amount with no given notice and for no apparent reason. - BEWARE! Rude employees, bait and switch pricing, and run the risk of them picking and choosing when you have access to your things. DO NOT RENT HERE!!!

The staff is extremely nice and so helpful. My daughter is a UNLV student so the storage facility…read moreoffers a student discount with ID. For the space she needed to store her stuff for the summer, it was perfect.

NOT if you are looking for 24 hour access…read more the listing said 24 hours the person answering the phone said NOT 24 hour

I always, smile every time I deal with Jennifer Blake the manager & administrator…read more of Stor-It Mini Warehouse. She is always so helpful & pleasant. She is professional & looks after our storage needs. Highly recommend going to this location in Las Vegas .Excellent customer service, call or give her a visit!

I've had my things here at Stor-it Mini for over 7 years! Yes, 7 years. If you're looking for a…read moregreat, reliable & super genuine storage company, this is the place ! Their spaces are affordable & clean. Also, they're safe. I've never had any issues with them & Diane (Manager) is literally THE BEST! She'll always go ABOVE & beyond to help. Sadly, I've grown up (LOL) & I have a bigger house now to Store my belongings. I only wanted to write this review to tell DIANE & THE ENTIRE STOR- IT MINI STAFF THANK YOU FOR STORING & PROTECTING MY BELONGINGS.

I have read the other opinions about Nellis Self Storage and I am so sorry for all those bad…read moreexperiences but they looks so in the past to me or perhaps there are just people confusing places reviewing here in Yelp. I was looking everywhere in Las Vegas for an affordable storage and I couldn't find it in the center of the city, it takes my 10 minutes driving but I am very please with the price of my unit , with the friendly and warm people working there, with all the cameras around the property, with the insurance they provide, all areas inside are very clean, elevator works properly oh well, the elevators are slow but those are heavy lifting elevators that's the way those suppose to be. my access code works perfect since the first day I was there, yes, one access code per each storage unit, so they control who is entering to the property, security is primordial and they have it ! If you decide to go there remember to ask for the free Padlock. One thing they should improve but isn't enough to lose an star in my review: inside the storage building I prefer to have sensors for light activation and not to have to touch the light switch at the wall. I know what I want and I am not afraid to go for it .

There are good people in this life -- and then there are the rare few who go above and beyond with…read moreno expectation but to serve with heart. Jorge is one of those people. From the moment we met, his attentiveness, calm presence, and genuine care were undeniable. He wasn't just helping with a task -- he was helping a person through a stressful, emotional transition. Jorge's character speaks volumes. His professionalism is second to none, but it's his kindness, patience, and quiet strength that truly set him apart. He turned a heavy moment into something grounded, even meaningful -- and for that, I'm deeply grateful. If there's ever a recognition for going above and beyond, Jorge deserves to be at the top of that list. This company is incredibly lucky to have him. I won't forget his help -- not because of what he did, but how he made me feel while doing it.

Sherri, the manager, provided extremely poor customer service. I've rented a storage unit from this…read morecompany since May 2025, and I reserved my U-Haul a week in advance for a 3:00 PM pickup to ensure everything would go smoothly. However, when I arrived at the scheduled time, no one was there, and I wasn't helped until 3:45 PM. I explained that the delay put me an hour behind schedule and asked if she could offer a discount since I couldn't check in online without the keys she had. She responded that she "doesn't work for U-Haul," had other customers, and would not provide any discount--without even offering an apology for the inconvenience. This was especially disappointing considering I've been a customer here for the past six months. While I was in the office, she was also openly discussing issues about people living, cooking, and defecating on the property, which was very unprofessional. Based on this experience, I would not recommend using this location.

SCAM ALERT!! Do NOT rent from this place. They will bill you for U-Haul insurance and claim it's…read moremandatory even when U-Haul was contacted and said it was not. We declined insurance and they charged us anyway. U-Haul customer service was contacted and the situation escalated. Rude, poorly trained staff member. Avoid this place at all cost. Plenty of other options to choose from. UPDATE: A refund for the fraudulent charge was issued, however not a peep to apologize for poor business practices. The review shall remain as is.

Awesome customer service! Talked to 3 different people and all were so helpful and kind. Returning…read moremy U-Haul was simple and quick, I even forgot to return my utility dolly and instead of being short with me they were understanding and let me return it without incident. Super recommend!

Greg and Gerlyn B. Resident Managers are the best. So kind…read moreand accomodating. They would go out of their way to be sure to notify me anything regarding my bill or the safety o my unit.