I have had the most horrible experience not necessary with the dentist but his office manager Mindy…read moreis horrible. She does not follow up and for me this was bad. I had a bonding that came off. They would not replace the bonding even though my tooth was hurting. They wanted to do a crown... ok... NP I had authorization from my insurance for 1 month and there was no follow up nothing from his staff. they are a busy office but it seems they over book and run people in and out. Horrible SERVICE

I saw Dr. Brooks in this practice because I was having a horrible toothache. He scheduled me right…read moreaway, didn't keep me waiting, and billed my insurance (collecting nothing up front). I was expecting a long and expensive procedure. (I went to a dentist in California for the same problem on the opposite side of my mouth and left, after six hours, with a bill of nearly $2,000) Dr. Brooks examined me, suggested an "at home" treatment of moist heat and pain reliever for a few days . . . long story short, he was right. The entire bill was my co-pay only, no more toothache. Saw him again two weeks later for a check up and cleaning and that visit was just as smooth and painless! FABULOUS dentist!

My son has been coming here since he was a baby. They are so friendly and the waiting room has…read moredinosaur theme and my son loves it here. They give you great education and suggestions. The care is exceptional and love the dental team

I just want to say that my daughter feels absolutely comfortable coming here, everything from…read morewalking into the office to the checkup. They really make sure your child feels comfortable during your visit, I would recommend this dentist office to family and friends!

We love Dr. Jason and all the team here! I have been taking my son for 2 years. He has to have a…read morefilling and they are so kind and careful and thoughtful about every step of the way. I always had good experiences at the dentist growing up (maybe because I never had a cavity until 40) but I have some friends with trauma from their childhood dentist experiences. Here they making everything calm but playful for both regular appointments but also this recent experience with a filling. They Explained all of it so nothing is a surprise, but they use kid friendly terms. They teach you about that before hand so you can use them too! They used laughing gas and a movie to help the little ones stay still and calm. They also took time to talk directly to my son about his habits and help him be informed instead of just me. He took it really seriously and on his own stopped eating an Apple right before bed (after brushing teeth) and changed his routine based on what he planned with Dr. Jason and he's just 4.5! I saw a review about billing being poor but I have always had great experiences with them!

We loved Dr. Sperati for our autistic son however the office staff seem to not be on par with his…read moreservices. My child was sick and we had to cancel his cleaning in August. I was told he would be seen faster if he was placed on a cancellation list and did not need to schedule a new appt. I called 6 months later asking where we were on that list and was told there was no such thing as a cancellation list and I should have made an appt. I was then told the next available is in August, an entire year later. This Dr is amazing but obviously prioritizes more patients over current ones.

Booked an appt for my 4year old son who broke his tooth. We had to wait a while to get a…read moreconsultation. I was fine with that. We came up with a plan and discussed sedation to fix his broken tooth. They said they would call to set that up. A MONTH later, still no call. I've called them twice to make sure I didn't miss the call. Nope, just haven't called or communicated anything. The receptionist said, "mam, it's only been two weeks." Ummmm. My kid has a broken tooth and is in pain! I totally understand if there's a waitlist but at least book us an appointment, get us on the schedule. Absolutely ridiculous! I would never recommend this place. So basically we wasted all that money and our insurance budget for nothing.

Would not recommend. They had to reschedule my four young kids (all under 6) appointments due to…read morethe pandemic which I totally understood, however they were not every good at communicating that and now they are booked several months out. When they rescheduled me they said that I would NOT be allowed to accompany my child in the building at all. When I told them that I uncomfortable with that, and that I would wear a mask. They said it was the policy during the pandemic that a parent can only accompany their child if they have down syndrome or autism. This is a pediatric dentist!!! They should allow a parent to accompany a child if the patent dose not feel comfortable sending their child back with out their presence even in a pandemic. They were obviously not very accommodating and I will be finding a new dentist for the kids that respects a patents concerns.

I called to see if they took my insurance. They verified that they did. I made an appointment for…read moremy three kids and the dentist and hygienist were great. I went to bring them back 6 months later to find out that I had a $456 balance and they do not take my insurance. When I complained and said that I verified insurance in advance I was told that "these things happen" and I still need to pay. Unless you are interested in paying out of pocket even though you have dental insurance I would avoid this place at all costs.

Very pleasant and patient staff. My daughter loves to get a coin after her appointment and collect…read moreher prize. I would recommend to friends and family. In fact my mother in law recommended this location.

Unfortunately it has become necessary to take down my original positive review due to my last…read moreexperience here. At this point, I would not recommend this practice. It was the worst expierence I have ever had. Much more concerned with taking your $$$ rather than giving quality patient care. Definitely put my needs as a patient last. I will refrain from going into detail, but it was astonishingly bad. Suffice it to say, you should respect and value each one of your patients and their time. Sadly this was sorely lacking in my last experience here. If you are reading this and considering going here I caution you to prayerfully reconsider it. I wish someone had warned me, so I am putting this review here as a caution to others. Do not come here for a dental cleaning. I regret going here and I'm sorry to change my initial good review to a negative one. 866-987-7729

The staff is professional and personable. They provide great, caring service and do a wonderful…read morejob of communicating. I drive 50 miles for this excellent dental team, because they are the best!

Nicest dentist office I've ever been to! They have tvs on the ceiling. Everybody is super nice…read morethere and they have a lot of stuff to help you be comfortable. I had a lot of work that needed to get done and the price was about the same as anywhere else but 100x nicer. Also got a little bottle of champagne when we finished all the work I needed done (like 4 crowns and idek how many fillings). Love Dr Marvelli and all the staff there.

I first started with Mint Hill Smiles towards the start of them opening. No issues the first few…read moreyears. However recently they've added some hires I'm not a fan of - including a dentist - and have adopted a very customary unfriendly approach to reschedules. I'm pretty sure originally you could reschedule online - similar to Calendly. Very convenient and easy to use. This system was scrapped - likely due to last minute cancellations - forcing you towards the phone or email instead of self service. This has draw backs. I had a 1pm Monday cleaning scheduled. Friday morning at work (9:09 AM, ~52 business hours in advance, 76 actual hours with Sunday) I realize I won't be able to make that appointment and send them an email because I'm at work and can't just jump on the phone. 10:02 they call me back - which I don't see because I'm working. 11:42am (~49 business hours) they finally email me back. However, that email isn't a list of upcoming times with a "if these don't work for you please let us know another date range", it's simply a do you prefer mornings or afternoons? You know you have a 48 hour cancellation period that we're trending towards but we're not simply moving to the important part of here's some upcoming openings, if these don't work please let us know. 12:18 I respond with afternoons work better. 12:56pm, 4 minutes before the 48 hour starts because we've wasted the entire morning I finally get on offering of times and a you'll need to pay a $50 fee, 2x my copay amount, because your inability to respond to a clearly communicated reschedule request inside you own time window with an additional 24 hours of padding due to Sunday? There's 3 other dentist offices within 5 minutes of this office. Unless they're the only ones who can take your insurance what exactly is the value proposition to ensure customer stickiness with this policy? Especially when your own inability to process a request in a timely manner because you removed self scheduling. I don't know who the software vendor is for your scheduling system, but if it isn't already a functionality you should suggest not allowing rescheduling within a certain window because this issue was previously avoidable, and given the timeline above should not have happened.

First of all, I haven't been to dentist since I moved to Charlotte from another state. I was very…read moreconfused about which dentist office I wanted to go and I decided to go Vann family dental. During my First visit Dr. vann told me I need one root canal with crown and 3 filling because one of my tooth was broken and this was one of the main reason for visiting. I must say that, they have a great team including front end staff, back end staff and accountant Hernando. PS: I had my root canal done today after two weeks of my first visit and it went absolutely well!!! I was so nervous and scared to get it done but the staff Mariam, Neksheria and Dr. Van assured me of their support and put me on ease. My root canal procedure and crown prep went so well I didn't feel any PAIN AT ALL and I love the result of how my teeth is looking now. I can't wait to go back for my crown delivery in two weeks. I would like to say THANK YOU whole team for making me feel better, you guys are great I appreciated y'all work. I would definitely recommend this place to anyone who's looking for great care. Five stars

Dr. Vann and her staff always provide the best in care and service. I know I'll be treated with…read morerespect, have all my questions answered and procedures explained in full. They're also genuinely nice people. I had three implants fitted, which could have been very uncomfortable given the length of time and process it takes, but she was never rushed and in fact, gave me breaks to deter fatigue. I'm so glad I found them, I drive from Uptown with no regrets. Top marks!