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    Theodore H Morris, DDS

    4.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    2 years ago

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    18 years ago

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    Mint Hill Smiles - We are on a mission to donate 5000 free smiles and patients like you make that possible. This was from one of our free dentistry days.

    Mint Hill Smiles

    3.3(26 reviews)
    2.2 mi

    Nicest dentist office I've ever been to! They have tvs on the ceiling. Everybody is super nice…read morethere and they have a lot of stuff to help you be comfortable. I had a lot of work that needed to get done and the price was about the same as anywhere else but 100x nicer. Also got a little bottle of champagne when we finished all the work I needed done (like 4 crowns and idek how many fillings). Love Dr Marvelli and all the staff there.

    I first started with Mint Hill Smiles towards the start of them opening. No issues the first few…read moreyears. However recently they've added some hires I'm not a fan of - including a dentist - and have adopted a very customary unfriendly approach to reschedules. I'm pretty sure originally you could reschedule online - similar to Calendly. Very convenient and easy to use. This system was scrapped - likely due to last minute cancellations - forcing you towards the phone or email instead of self service. This has draw backs. I had a 1pm Monday cleaning scheduled. Friday morning at work (9:09 AM, ~52 business hours in advance, 76 actual hours with Sunday) I realize I won't be able to make that appointment and send them an email because I'm at work and can't just jump on the phone. 10:02 they call me back - which I don't see because I'm working. 11:42am (~49 business hours) they finally email me back. However, that email isn't a list of upcoming times with a "if these don't work for you please let us know another date range", it's simply a do you prefer mornings or afternoons? You know you have a 48 hour cancellation period that we're trending towards but we're not simply moving to the important part of here's some upcoming openings, if these don't work please let us know. 12:18 I respond with afternoons work better. 12:56pm, 4 minutes before the 48 hour starts because we've wasted the entire morning I finally get on offering of times and a you'll need to pay a $50 fee, 2x my copay amount, because your inability to respond to a clearly communicated reschedule request inside you own time window with an additional 24 hours of padding due to Sunday? There's 3 other dentist offices within 5 minutes of this office. Unless they're the only ones who can take your insurance what exactly is the value proposition to ensure customer stickiness with this policy? Especially when your own inability to process a request in a timely manner because you removed self scheduling. I don't know who the software vendor is for your scheduling system, but if it isn't already a functionality you should suggest not allowing rescheduling within a certain window because this issue was previously avoidable, and given the timeline above should not have happened.

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    Mint Hill Smiles - The team at Mint Hill Smiles goes above and beyond to provide excellent customer service.

    The team at Mint Hill Smiles goes above and beyond to provide excellent customer service.

    Mint Hill Smiles
    Mint Hill Smiles

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    Theodore H Morris, DDS - pediatric_dentists - Updated June 2026

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