New customer , excellent service Brian was very helpful. The shop has something for everyone. Just…read morebought a Pivot Shadowcat from these guys ! If you are local this is the place to go.

Airline bikes replaced my chain, gears, gear shift and tuned the bike up. Very reasonable price…read more They explained everything. Friendly and knowledgeable people!

Quality shop, from kids bikes to beach cruisers to serious all-day bikes…read more Everyone on staff is friendly. Sales staff are knowledgeable and ask all the right questions to establish what you want. No high pressure or "you need this..." kind of approach. Service is spot on. Had difficulty shifting to the top cogs on the rear cassette and their mechanic Chris was very thorough. He checked the chain length, the cassette teeth and the shifter itself and the stop screws. It was a bent derailleur hanger. He had it fixed in under ten minutes. Strong recommend.

I want to give a huge thank you to Mike and Mystic Cycle. I recently met with Mike for a bike…read morefitting, and the experience far exceeded my expectations. From the start, Mike was fantastic--he asked thoughtful questions, listened carefully, and instantly put me at ease. He made helpful recommendations and implemented changes right away. Since the fitting, I've been out on my bike twice and already feel much more connected to it. I truly believe I'm getting more out of both my bike and myself now. Highly recommend Mike and Mystic Cycle!

They did a fantastic job on my bike and got me ready for Colorado with my bike!! They are awesome…read moreand even got me some great tires at a discount! Love them!

Took my bike there to get the bottom bracket out, it was too badly corroded in place so he wasn't…read moreable to get it out and did not charge me anything.

We used them for 12 years, for our fire dept soap box derby, ordering many trophies and shirts…read moreevery year. They did an incredible job. Tim Andrew

I was supposed to order a plaque three weeks ago. I ran in today and finally placed the order for…read moreit and she said she had what I needed in stock and made it right away! I've gone in before for different Naugatuck themed clothing and have always been happy with what I've gotten. Glad to support a local Naugatuck business!

Now permanently closed by all appearances…read more Formerly provided excellent work! His customers will miss him dearly! The days of honest-to-goodness cobblers is going past quickly, I'm afraid.

Came highly recommended. A craftsman indeed! Great guy! Fast, funny, quality! Need I say moreread more

Excellent! Quick turnaround! Very helpful! Thank you! Will definitely use them again in the…read morefuture!

Excellent customer service as well as machine service. New wonderful location in Stonington's…read moreVelvet Mill with easy access from street.

Great service, fast turn around! They did a full lint removal to a floor length wool coat, it was…read moreready for the garbage or goodwill and after $45 and a week it looked brand new! ALS have had hems done there, a little expensive but great couple who runs it and good work.

The tailor ( an incredibly rude woman and owners wife) destroyed two new (tags still on) expensive…read morejeans when I took in for hemming. I requested that original bottom of jeans be replaced on jeans when shortened - standard practice - she choose to simply turn jeans under and left the bottom like police/fireman pants. When confronted she refused to take any responsibility and said "just wash a few times and bottom will fade - nothing can be done" - I feel they owe me $350 - jeans 2@$150 and tailoring charge $50. Do not use these people - I know they are convenient but we deserve better service and honest retailers. BTW we have used Ideal cleaners extensively since moving to Essex on a weekly basis and I considered us good customers paying their very high prices.

don't go to this lady she doesn't deserve your business. I…read morehad one of the most uncomfortable customer service experiences I've ever had at this shop. ALSO TLDR- this woman has a shop in the same location as where SEW IT ALL used to be and that seamstress name is BETH- so all these good reviews from years past, those are for BETH from SEW IT ALL...I found this out after my interaction with alterations by Elizabeth. SEW IT ALL in groton is who you are probably looking for....Rear entrance of building, 89 Plaza Court, Groton, CT When I walked in, the owner/seamstress was on the phone with another customer, loudly telling them they should be ashamed for waiting so long to ask for help and that nobody would be able to help them. After hanging up, she greeted me with, "What do you want?" I explained that I needed a bridesmaid dress altered by mid-June. She told me to go put the dress on, then immediately criticized me for bringing it in a garment bag instead of on a hanger. She commented that I had probably ruined it and hoped it wasn't wrinkled. Once I tried the dress on, I explained that it needed to be let out slightly. Instead of discussing whether that was possible, she immediately began criticizing me for waiting too long and made comments that felt shaming and dismissive. The interaction became particularly upsetting when the discussion turned to my body and the fit of the dress. Rather than offering solutions or even a professional explanation of the limitations, I was essentially told she couldn't help me and was shown the door. I understand that not every alteration can be done, especially on a tight timeline. What I do not understand is treating customers with contempt for asking. People seeking alterations--especially for weddings and formal events--are often already feeling vulnerable about their appearance. A little professionalism and kindness would have gone a long way. I left feeling embarrassed, judged, and unwelcome.

Nice people but very busy ! First time there so don't know if alterations are spot on. Will let you…read moreknow after pickup.