Great shop all around. I've been a customer for over ten years. The owners are good people, their…read moremechanic Nate is knowledgeable, skilled and a really nice guy. The vibe in the shop is not hard sell, they are open and honest and make good suggestions. They do rides out of the shop, some clinics, indoor rides and stuff during the off season too so you know they are into the community. String recommend.

I was referred to this shop to have an electric bike that needed a new brand of brake installed…read more When I came in they said sorry we have an email circulating from some organization group of dealers saying not to help people with bikes that were sold by Leckric. They said it was because Lectric didn't have insurance and they didn't want to be responsible. I called back the people doing the recall for them and asked questions from their insurance broker (Sedgwick) and they said they do have product liability insurance and they have paid out on and hand full of claims and that is why they have a voluntary caliper recall. They even shared the details of the 3-4 claims entailed, Maybe the woman I spoke with was at store was misinformed but I did get the feeling it was a bit of collusion among local bike shops to not help anyone that didn't buy their bike from them but we're specifically singling out Lectric whom I feel makes a pretty good e-bike. I have 3 of them over 4 years. I support any business to make the decision to refuse service but believe it is a short sighted decision. Don't you think I would share my experience with neighbors and friends in the area. Have you ever heard of a mechanic saying well I didn't sell you the Toyota so I am not going to repair it. OK so here is the good news and hopefully helpful to the others that had gone to the shop and told they are out of luck. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful. I even asked him by phone if he was sure he would do it before I got in the car again. He said of course. We do repairs on bicycles and e-bikes. I could understand if they didn't have parts or we're not familiar with the electronics oven specific E bike, but this was just replacing a brake caliper and electric had sent me a brand new namebrand part. I would definitely go to pedal power as they stick by you even if you didn't purchase your bike from them. I will definitely buy anything bike related in the future from them because they see business as a long term relationship. I am sure they would even repair any bikes sold by bicycles East should they go out of business. Isn't that the way it should work? Electricians work on houses they didn't build, plumbers work on plumbing that they did not install, and again I'm all for companies, making a profit. Just decide what dollar value it is worth to do it and let the consumer choose whether or not it's too high or not. The first shop I gave 2 stars because he seemed to feel bad for my situation (Main Street in Glastonbury) but this place - Bicycle East - seem to feel vindicated that they would not do it.. Very Short sighted .. so that is why 1 star. I will save you from even having to search.. Go to this place https://www.pedalpowerct.com/ (Vernon Location) near Reins Deli and you can grab a sandwich and or visit Costco who is nearby while you wait.

Not overly impressed. I dropped my bike off for a tuneup on a Friday adn they said it would be done…read morethe following Thursday. I was busy so called the following Tuesday so 5 days later. They said it should be ready by Thursday and I told them that it was supposed to be done the previous Thursday. He looked again and asked Dif my bike was a grey trek and did it have "some sort of tool" next to the water bottle cage. I told him it was grey and had a bike pump there and he said "Oh, it's ready". No one called and I sort of expect a bike repair shop to know what a pump is. Came to pick it up and they rung me up. The $89 tuneup was 189 because they replaced a bunch of parts. He seemed unsurprised that they didn't call to ask about the extra charges and said "we always call" which I pointed out was clearly not the case. There was $40 in extra labor and honestly considering the issues of saying my bike wasn't ready and then that it was, and not having called me to ask about extras or to let me know that it was ready, I would have credited that $40 back if I owned this store. The work seems like it was well done but this isn't the way to run a business.

I wanted to do a tiny training triathlon at Winding Trails and wasn't able to borrow or rent a…read moremountain bike. I called up Ridgeline and the owner Paul offered to take a look at my old clunker mountain bike from the 90s so that I could participate in the race, last minute. Not only did they get the bike up to speed, quickly, with very little notice, so that I could bike the 3 miles later that evening, but both Paul and the technician, Gordon, were super supportive, and offered really valuable insight and encouragement, which I very much appreciated, as a newbie to mountain biking. THANK YOU PAUL AND GORDON for helping me pull off my first triathlon. Both with technical support and expertise, but also moral support and advice. I did just fine! More to come, in future. I'll definitely be back. THANK YOU THANK YOU THANK YOU. Really appreciate the spirit and the help.

We walked in excited to check out the bikes! Sadly, it was very uncomfortable experience. We were…read morenot greeted or acknowledged at all, even though we tried to make eye contact many times. The walk out of the shore felt like a walk of shame.

Customer service was top notch! As soon as I walked in the shop I was greeted & the service tech…read morelooked over my bike very thoroughly. I'll definitely be back!

My ebike wasn't shifting smoothly, eassist was sketchy…read more They did a tuneup and software update on my Vado Sl. Rides like new! 4 yo bike 3100miles.

Matt did a great job tuning my Wheeltop (road) setup. Professional level knowledge and fast…read moreturnaround at an excellent price. Highly recommend!!

I brought my bike in for a tune up in the morning and Bob said he would get it road ready by the…read moreafternoon. I am very grateful - Rabbi Daniel

Been a customer for over 20 years. Bob the owner knows his stuff and has tons of experience and…read moreknowledge. This is a real bike shop; not something with fancy lighting and displays and a kid behind the counter who works there part time. If you want knowledgeable advice and no upsells, Bob is the guy who will get you rolling.

Steve is a great guy, a former Olympic head bike mechanic, incredibly knowledgeable, friendly and…read morehappy to help, whether it's a new bike, a full tuneup, or just a flat fix (which he often can do while you wait). I've been a happy customer since he opened his shop and highly recommend him to any cycling enthusiast, whatever your level.

Fabulous company Steve is amazing and highly knowledgeable…read moreand extremely fair priced.

This place is awesome!!! I bought a used bike and After paying for a tune-up and getting ripped off…read moreat Pedal Power-I brought my bike into Storrs Center Cycle. Aaron was sympathetic and totally shocked at what wasn't done to my bike. He took it in and gave me a complete tuneup and replaced the rotted out tires for an extremely reasonable price. I then called to get the rack taken off my old bike and the bike computer mounted. Aaron again took me right in and came through for me. I love this place and highly recommend it!!!

Friendly and extremely knowledgeable staff…read more The selection rans the gamut from easy going casual types of bikes to high end performance for both road and trail use. All of the staff is heavily involved in the industry with at least 2 of the guys Being competitive riders. Aaron the owner is always eager to help and will make you want to make this your go to bike shop. It is the type of place that even if they don't have what you're looking for they would be happy to figure out how to get you what you need!

My boyfriend & I rented a pair of cruiser bikes this weekend to explore the Hartford area. Coming…read morefrom NYC, we weren't sure where to go exactly but Joseph and his team were more than accommodating and gave us a few fantastic suggestions; they really couldn't have been more friendly and helpful. We started off going towards the river front (which was beautiful) and from the boathouse we biked into the old Colt factory, stopping in at the Thomas Hooker brewery. Fantastic little spot to stop- it was game day so there was a lot of enthusiasm and energy. We biked through Bushnell park and eventually ended up in West Hartford at Blue Back Square before turning back into the city. The bikes were perfect throughout, well maintained and comfortable to zip around in. Cost wise, its an incredible deal. 20$ a bike for the day and 1$ bike locks. Renting through BiCi was such a great way to spend a day in Hartford. Great service. Great bikes. Great advice. 12/10 recommend.

Great Experience and Great Service!!! On short notice I needed service on my bike that I haven't…read morerode in years because of car issues. He helped me pick out the right helmet, tires, and breaks for a bike I had no real knowledge of that was a gift. He definitely takes pride in what he does and is in this business because he enjoys it. Thank you both so much for all the assistance!!!! Highly recommend this business with high integrity!!! If your bike needs any service or you have questions stop here!!!! Definitely the only bike mechanics I will be going to from now on!