I was visiting from California and stopped in to see this new shop and pick up a few odds and ends. The shop was just opening but had what I needed. I went expecting to grab a couple things and look around, but ended staying a while and talking with the owner, Bryan. He set up a little counter near the mechanic's area and was wrenching on bikes while we talked and was kind enough to answer all my questions about what he was doing. Great guy! Super knowledgeable (and funny) and clearly loves the sport and knows bikes! He told me all about the plans for the Airline Bike path (great for rides with my family, when I visit over the summer) and all the mountain biking nearby. Really refreshing to come to a shop and get treated so nicely. The shop plans to have a sweet kids' bike purchase program, and has a pretty nice selection of skateboards and gear, which is great since my kids are just getting into the skating too. The prices on labor and products were good. We plan on moving to CT this summer, and we'll definitely be back! So glad to see that East Hampton has a shop. I'll definitely be back! read more

New customer , excellent service Brian was very helpful. The shop has something for everyone. Just bought a Pivot Shadowcat from these guys ! If you are local this is the place to go. read more

Airline bikes replaced my chain, gears, gear shift and tuned the bike up. Very reasonable price. They explained everything. Friendly and knowledgeable people! read more

Great bike shop. I had a warranty issue that required my front fork to be sent to the manufacturer for evaluation. Rather than leaving me with an unrideable bike, the shop loaned me one to use in the meantime. That was amazing, and really helpful. When the replacement one came in, they wasted no time in getting my bike back together. Would highly recommend these guys. read more

AirLine shipped a couple of bikes across the country to us, gave us a great deal. Lots could go wrong with something like that, but they did a great job. They have been nothing but amazing, helpful, communicative, knowledgeable, customer-focused! I'm glad to have been their customer. read more

Fantastic bike shop. Brian and his team are so helpful and will help you find the right bike for you. Great selection of new and used bikes and accessories. No flashy hard-sell, I had multiple great conversations with Brian and the team for a bunch of visits before I bought my new bike. Great team for tune-ups and repairs as well. We are so lucky to have this awesome local business in our community. read more

Had a broken spoke while out on a local ride. The crew at the Colchester store came to the rescue and really helped me out. Great service to someone they never met. They took care of me like I'd been a customer for years. read more

Great customer service!! Just picked up a new bike from them. They we're very helpful and accommodating in the selection process and getting the bike I wanted in. Brian and his team were great in every step. read more

You wish every business you interacted with was like this. Knowledgeable, friendly, fairly priced, and focused more on meeting your needs than just selling you stuff. We got our bikes serviced for the season, and decided to replace my 10 year old's bike with a new-to-her (used) upgrade, which she loves. A couple glitches popped up in the process, and they went out of their way to make it right. Look no further. read more

Great shop. Brian and crew were very helpful with a bike repair. I plan to buy all future bikes from here.

Brian helped me with a purchase of my first mountain bike. He was very knowledgeable and helped with all of my needs in a very timely manner. Excellent customer service! read more

Hands down the best bike shop I have ever entered! When you walk into the store you are treated like a fellow rider - not a prospective sale. Their focus is on building friendships and community, and it shows. The staff truly loves riding bikes, and welcomes all levels and abilities on their group rides. I can't recommend Airline Cycles highly enough! read more

I'm from Philly but bought my grandson's bike from Airline Cycles because Brian was so helpful and knowledgeable. He even loaned my grandson a helmet for a few days while we waited for a new helmet to come in. Based on that experience, I took a vintage second-hand bike, destined for my granddaughter, to Airline Cycles for new wheels. They recommended waiting for used parts rather than buying new (significant cost savings) and fixed it up like new. Their service is so excellent I am considering ditching my Philly bike stores and bringing my own bikes to Airline Cycles for servicing. They offer true customer service and expertise at the highest level. read more

After honing in on the bike we wanted to by, we found AirLine on the Giant Bicycles website (although we live outside of Boston, we were heading through CT) and stopped in intending to buy that day. Unfortunately, they did not have the size in stock and, although Brian could have had it for us in a matter of days, that would not have worked. When we told him where we were headed, Brian went out of his way to find another Giant dealer that had the bike in stock, called ahead and asked them to build it for us to test ride. We purchased the bike the next day and would likely not have done so without Brian taking the time to talk with us and go the extra mile. If this is any indication of the customer service at AirLine, it's a shop well worth visiting. read more