My most recent visit was on 8/30/2018. I had a Thursday evening appointment so I could come after…read morework. Although I showed up a little late (boo traffic), I was checked in promptly and began the exam with nearly 0 wait time. I saw Dr. Gogel (spelling might be wrong) for the first time. I was anxious because I've been seeing Dr. Olund for a few years and was unsure what to expect. Dr. Gogel is a ROCKSTAR. She absolutely crushes it! She is super friendly, super kind, and explains everything. She took the time to review my medical history before my appointment and did not need me to explain a lifetime of vision problems. You can't go wrong here. The staff is amazing. They truly care about the experience their patients have and strive to achieve greatness in the service they provide. I cannot recommend Focus Eyecare Center enough. I shopped for optometrists for about 10 years before meeting Dr. Olund. I vividly remember my first appointment with her. When I moved out of Southern Indiana I was extremely concerned about my eye care. I truly believe no one is better so I make the commute (only from Louisville, but it's across state lines lol). If you are in the market for a new optometrist, these are your ladies. There is no one better.

Lori was extremely kind, calming & welcoming. The facility is beautiful and the staff is so…read morefriendly. I was very impressed with the equipment and experience.

DR. Schwartz & staff are very friendly. appointments are always on time. He has up to date…read moreequipment and makes sure you understand all aspects of the exams. I will continue going to Dr. Schwartz and would recommend him to my family and friends! MIKE. T.

I have seen Dr. Schwartz for a few years. He is professional, thorough, and kind. He does a great…read morejob explaining everything and addressing my concerns. I'm particularly appreciative of being able to make an appointment at 5pm!

Been going there for years. My last visit with Dr Clark was so mechanical. No personality at all…read moreand same for front desk. Dr Clark recommended a cataract consultation....no one ever called me to set up a consultation, so I called back to see if the referral was sent. A referral was not sent. Still no call to schedule anything. I called Gaddies back, and still again, a referral was not sent. This time I was a little frustrated. The girl I spoke to on the phone was so uninterested and indifferent about my frustration and kept talking over me and projected my frustration back on me. I, my husband and son will not be returning. I told her that and she said "okay".

I got a bill via a text a year after my appointment and paying in full in person at the time of the…read moreappointment. I called the office was was told by the receptionist that she didn't know if the manager, Priscilla, was in or not because she "stays in her office." I left a voicemail and called back a half hour later. I asked Priscilla who she reports to and she spoke over me then hung up on me. I called back and asked to speak to her again. She said she didn't have to be nice to "people like me" and that I was being rude to her, despite her hanging up on me. I asked her to explain the charges and why they were sending a statement a year after the service and it being paid in full at the time. I asked why no one is holding billing (which is her) accountable. She told me again that I needed to pay it or she didn't care what I did at that point. I asked her what she meant and she hung up on me again.

What a disappointment and surprise to find out East End has closed. I was a patient of the Kerns…read morefor 8 years. I wish them well and thank both doctors for the years of wonderful care.

This business is now closed, they gave no notice to any current patients. I had been receiving…read moreconfirmation emails and texts for my upcoming appointments and when I showed up for the appointment there was a sign on the door saying they're permanently closed. Disappointed.

I already had a high opinion of Falls City Eye Care, and this was further reinforced when I…read morerecently visited with my son for his kindergarten eye screening. Despite being an optometrist and eyeglasses store for primarily adults, they were very gentle and kind with my son. Dr. Martorana explained what he was doing along the way. The only part my son did not like was getting his eyes dilated, as you pretty much can imagine. But they were patient with him and helped him through it. And after we were done, they showed him the toy drawer, where he was able to pick out a few items to take home. (The highlight of the day for my son.) I scheduled my annual visit to be right after my son's, and they were helpful to give me the care I needed while also being efficient with the visit, considering I had my son in tow. Falls City Eye Care has a curated selection of eyeglasses, in which I saw several I would like. I'll definitely keep coming back!

We moved recently to Louisville and have tried a few eye spots in town and are so glad we found…read morefalls city eye care. They are incredible and make the experience easy and exactly what we needed. I got an eye exam with an updated script. My wife did the same and also used their shop space to pick out some new frames which she loves. The building is so charming and cute too. Great spot!

If I could give no stars, I would…read more Received a voicemail from Saint Matthews Vision Center accusing me of repeatedly requesting contacts and saying they "don't have time to play games." Completely inaccurate -- I've been out of Kentucky for 2 years, haven't worn contacts since they prescribed them in December 2023, and 1-800 Contacts doesn't even have a prescription on file for me (I checked BOTH accounts). Instead of blaming your system or third-party vendors, you chose to blame the patient. A simple, respectful message would've sufficed. Very disappointing tone and condescension from a healthcare office. Would not recommend.

Great customer service. I am from out of town and broke my glasses. John at St. Matthews Vision…read moreCenter was quick to get me fixed up at a great value. My family in Louisville has always been pleased with St. Matthews Vision Center.

I was very pleased with my doctor & the staff at the JK Eye Center. Dr. Brock man was great!!read more

If you're considering LASIK- don't hesitate! The best decision I've ever made was scheduling my…read moreappointment at John Kenyon. Dr. Piracha and the entire team take the time to ensure the absolute best experience. It's truly the best gift you can give yourself!

Really like The Eye Care Institute. I have very severe myopia and trying to find contact lens that…read morework for me is a huge challenge. Dr. Woodruff is great and works with you to get the best vision you can. I had to try a few different manufacturers of contact lenses to find a new, good fit! i would recommend them for your eye care needs!

This review is nothing against the quality of medical care. However, this office is needs to be…read morecompletely retrained. Customer service, empathy or concern for actually following their own established policies seems to be selective. At the very minimum the staff is rude and biased. At the horrendously worst they are racially judgmental. Speaking very calm I was told that I was getting loud and angry. Immediately I was told that no longer discussion was warranted and that I needed to talk to the office manager due to my "heated and loud" demeanor. I deal in conflict management daily at my job and even informed the clerk that I was displeased at the situation, but that a disagreeing perspective does not equate to loud or even angry in tone. I have had mixed experiences with the staff during my 15 plus years of treatment, but have never been treated like this. There generally has been a feeling of greater than thou or elitism instead of an everyone is welcome attitude. I at first equated that to having government insurance. I now have exceptional corporate insurance and treatment was not any different. I would have left and went elsewhere a long time ago if not for the care I received from my doctor. Dr. Woodruff has always been incredibly kind and caring. However, I will not be stereotyped. I am the very last to bring classism, race or any other type of prejudiced accusations into a situation unjustly but today's experience was putrid. To the office's credit, I could have been seen and dealt with the attitudes if I myself had been to my appointment exactly on time or early. That is on me. I fully take that responsibility. Oh well. I may make a BBB complaint as well but there are plenty other eyecare facilities. My treatment will have to be postponed for another month or so and I am thankful it wasn't excessively, medically urgent. Except for possibly picking up my records; I will NOT be back her again. Sad.