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Mortimer Tile and Coping

5.0 (1 review)
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10 months ago

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Ask the Community - Mortimer Tile and Coping

Floor & Decor - Old products that do not sell boxes look like they have been in a flood

Floor & Decor

(36 reviews)

First, let me say the selection here is amazing. It's completely overwhelming how many options are…read moreavailable. There are beautiful displays to help spark your imagination and the pricing is very large and clear so if you are working with a contractor with a per square foot price range you are in good shape. And, what they have on the floor is in stock (you can generally see it sitting there.)Product selection and availability are definitely not the issues. So, what is? Service. They just haven't figured that out yet. The person I feel for the most is the cashier. I have now tried checking out twice and the illegible UPC codes typically printed on the depth side (yeah like a quarter inch deep) are distorted and impossible to scan. Two out of two times she has had to either go get a legible code or stand there calling for assistance that never comes. I had to go run and get a couple different samples hoping one might scan easier. So, if one person is in front of you in line it will take no less than 10 minutes to checkout. And then on the floor, you have people very willing to help but you have to stand there as they go rushing by saying "I promise I will be right with you". So I am not saying the people don't want to help you, it's just there are bad systems and processes that make it really difficult for them to do it.

Such great service. I was greeted when I walked in and they were very attentive and made sure I got…read moreexactly what I needed. I would recommend going here and I will be returning.

Virginia Tile

Virginia Tile

(17 reviews)

BUYER BEWARE!!!!!!!!!!!!!!! We have had the most…read morefrustrating experience with the ordering of our tile. We picked out a tile and were told there was enough in stock. Then we were told there wasn't so we had to go back to the showroom and pick out another tile. Very weak communication between inventory and showroom departments. Sure enough, same issue. Back to the showroom. Picked another tile that we had to wait a month for. In the meantime our tile man is working on our project with another tile that is to be paired up with. Shipment comes in and they are short one box. Now we are told they dont know when or where they can get that missing box of tile. May have to redo the whole job. So frustrating. Our tile man told us that ever since the original owner sold to big corporation the company has really gone downhill. Has had problems with other jobs too. Wish he never would have recommended this very incompetent establishment. Go somewhere else and save yourself a lot of GRIEF

Terrible place to buy tile. First their hours are ridiculous and impossible. During the week the…read morefront is open to 5 but if you ordered tile the back where you pickup is only open to 4pm, so convenient for you know working people. Maybe you can get them on Saturday, oh nope not open for pickup on weekends! Then there's the pricing that's WAY more expensive than other stores even for tile that's just printed images, nothing special. My porcelain mosaic tile I got chipped along numerous edges very easily. Whereas the porcelain tile I got from another store you could almost scuff diamonds with. This place is not worth your tile at all.

The Flooring Company - #TheFlooringCompanyLLC #FlooringMichigan #carpet #Vinylplanks #Hardwood #Tiles

The Flooring Company

(19 reviews)

Stopped by the showroom, to find a piece of flooring, to match vinyl planks I had. The proprietors…read moretook time to match with flooring they had in stock, so I didn't need to order another whole box! Couldn't have had a better experience !

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

Mortimer Tile and Coping - poolservice - Updated May 2026

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