Our Outback broke down yesterday on a remote Eastern Washington country road with spotty cell…read moreservice. It was very hot and actually a rather desperate situation. Yuri spoke to us promptly after we contacted our insurance co's Roadside Service arm. His encouraging tone and proffered personal cell number were reassuring. Midway through orientation, we changed the original, smaller, city we had chosen as a destination to a larger one, somewhat farther away (there was a dealership there). Yuri was cheerfully adaptable and said he would drive us and the vehicle anywhere. He was very diligent about the actual towing and safety issues regarding our car and us. He was sensitive to our comfort in his rig and offered to stop anywhere along what was a pretty long ride. Yuri has honesty and moral values we appreciate. So without any reservation, we would recommend Yuri and Basin Towing to anyone. This man is a Godsend when someone is in a dangerous and difficult situation. Basin Towing sets a high mark other emergency services should shoot for. We would use Yuri any time.

Yuri with Basin Towing was extremely professional, he had excellent communication & made the entire…read morebad experience less stressful! Once he received my service call for a tow he called me to let me know what his estimated ETA for his arrival was which was very much appreciated because I was very worried I would be waiting for many hours. Then when he was about 15 minutes away from arrival he text me to let me know and said it was OK for me to ride back in the tow truck which was awesome because my husband was at work and I was over 20 miles from home so it would have been a long walk in the dark down hwy 17. When he arrived he was super polite, handled my vehicle with care and was well prepared for how to seemlessly get my little car loaded & hooked up to be towed safely. I was in the middle of a VERY long hold on a phone call with the delivery company I was working for & delivering a Home Depot order when he arrived, he was so polite & asked for my permission to move my car how he needed to position it accordingly. When I got into the tow truck he was super friendly and chatted with me the entire way home so the ride wasn't awkward at all. When we arrived at Les Schwab he again unloaded my car with care, precision & skill. I also still didnt have a ride home even though we were back in Moses Lake so I was going to walk home but he gave me a ride back from Les Schwab to my home in Knolls Vista. He knew I was a delivery driver & that I was in the middle of a Home Depot delivery when my car blew the tire. He offered to take the bag of cement I was delivering with us so I didnt have to come back to get it before I returned it to Home Depot. Yuri was ABSOLUTELY Aaamazing Start to Finish! There was'nt anything that he could have been more amazing at. Today was a bad day for me because Im down & out to be able to work and make money.... but Yuri TOTALLY Saved the day!!!! My car is where it needs to be for repair & Im home safely. He literally provided the ABSOLUTE BEST Service I have EVER had! If I could give him 500 STARS I would. Thank You Yuri, you were exceptional! If I was ever needing a tow service again I want it to be Yuri w/ Basin Towing & Repair LLC in Moses Lake. Thank you kindly for all your efforts, you are BEYOND APPRECIATED!! Soo if you need a Tow Company Basin Towing in Moses Lake should be your FIRST PICK & Ask for Yuri if he is available because he provides TOP NOTCH SERVICE! Whoever the Boss is needs to give him a Raise!! ‍‍‍

As a towing service: Great. It was a great and very friendly tow service on a Sunday afternoon…read moreafter I broke down in the middle of nowhere (about 30 Miles East of Othello). But that's where I wish I had stopped! DO NOT LET THEM DO REPAIR WORK ON YOUR CAR I had the clutch in my 2012 Subaru WRX 2.5L Turbo replaced in March 2026 at J1 Towing & Mechanic after my clutch went out and left me stranded on the side of the road about 30 miles east of Othello. He diagnosed that the clutch had failed and needed to be replaced. I authorized the work. I noticed issues immediately when I picked up the car, by the time i got back to Seattle, I was certain there was an issue and not just " breaking-in a stiff new clutch" as Joel suggested at pick-up, when I mentioned it didn't seem right. The car was showing several very concerning symptoms. I ended up taking my car to a dealer service center, they confirmed that there was definitely something wrong with the clutch, and that based on the paperwork I had from Joel, it was an incorrect friction plate. They installed an incorrect part in my clutch. I tried to work with Joel, he wanted a chance to look at the car/clutch, and I thought that was reasonable, but I had been advised it was unsafe to drive the car the distance from Seattle - Othello, especially over the pass. I offered to make the car available if Joel could tow it to his shop, but he wanted $800 for the tow, which I couldn't afford by this point. I had already paid him $250 for the initial tow, $2500+ for the initial repair, and another $280 for the diagnostic at the dealer in Seattle to tell me what was wrong. The repair quote from the dealer was $3000 for a new clutch + $9000 for a transmission. I then asked Joel for a refund, so I could try to get the car repaired on this side of the mountains, but he refused. The entire situation is heartbreaking and super stressful- my dream car was made undrivable, and I am unable to repair it.

This company went above and beyond for my stranded family in 103 degree heat. They were so kind to…read moremake our emergency their priority and did it with a smile. If you are looking for a beyond fair price along with above and beyond service, we (my family) highly recommend using them. Othello is not where we wanted to hang out but we were so thankful they were our rescue crew!

We give Vista 5 starts actually more if we could! From our…read morefirst contact over the phone with Caroline to Derek who came out and helped twice with two separate blown out tires on our boat trailer on our drive from Pullman to Fox Island. Derek was so friendly and knowledgeable about our situation and giving us suggestions... then he went above and beyond by escorting us to Ellensburgs Tire center after hours on a loaner tire to get us to a place we could get four new tires! He did not have to do that and we do appreciated him! I will be saving their number if we ever need help on the east side of the mountains. Thank you Derek! You are awesome

I waited over two hours at 3 a.m. for service, only to learn through AAA dispatch that Vista Towing…read morehad no drivers available because they were out of town. I received no direct communication or updates from Vista during that time, which left me stranded in a difficult and unsafe situation.

"Midday heat on Highway 17 and a sudden breakdown--not ideal. I needed flatbed towing to avoid…read morefurther damage to my sedan. From dispatch to drop-off, Aech All Towing Service ran things smoothly. The driver navigated through traffic near West Broadway, loaded my car carefully onto the flatbed, and secured it without rushing. He paid attention to clearance angles and explained why flatbed towing was the safest option in my case. The estimate was provided before the truck even rolled out, and the final total aligned perfectly with what I was told. No padding the bill. Considering the distance to the repair shop across town, the pricing felt justified."

I had a AAA call to J bird and Cole came to my assistance. He was able to see and fix my issue and…read moreget us back on the way. 10 out of 10. He is a great way to represent J Bird and Moses Lake. Thank you Cole and J Bird.

Most amazing helpful staff Tom and Rhonda were truly the most kind informative and helpful people i…read moredefinitely recommend this towing company

The worst i have ever experienced in 75 years.I was mocked ,belittled ,told i was a woman who felt…read morethe customer is always right .All i wanted was a fridge ,my vin number was incomplete but my policy number was correct .He spent 5 days telling us he was waiting for a response from our insurance co. In reality he had never called.when he called about the vin numbers he was so rude and ranting ,about his lost money by being on the phone,how he hates insurance claims hollering at my husband ,he said he did that because he thought my husband was having a hard time hearing him.we decided we could no long trust this man as he had lied to my huband onthe phone and to his face .we now are presented with a bill fir over 600.and still we have to get another co to come out so we can get a refridgerator. This owner should not be allowed near the public .We are on ss and do not have the money to throw away for an incomplete job,but we wanted yo not have to deal with this man ever again

Service Requested was completed, other issues were found and we have a plan to fix those ASAP. The…read morecard is accepted, other businesses did not accept the card, value is appropriate for repairs needed. Thank you. I do recommend.

Eddie came out yesterday & did a brake job on our Nissan & fixed our wipers on the truck. We are…read morevery happy with his work & price. The great part is he comes to you!!

Love their Mobile services! Had A/C work done on my 2011 Tundra, Job turned out to be more than…read morejust a Freon recharge. Luckily he found the part my truck needed and even went to where my truck was parked to install! He even did a quick clean on the area he worked on, which is a plus!

We were stranded on I90 on a Sunday with nothing open and Aaron answered right away and was able to…read morehelp us get a tire. Very appreciative of his shop and being able to get us back on the road. Thank you!