I bought 2 hats there. Satisfying selection and prices. I would definitely recommend Al's for hat…read morepurchases. They have belts too.

I finally got a chance to shop here. The variety was awesome and the two salespersons were very…read moreknowledgeable. I purchased one hat today: I will be back. I have eye on two cool hats.

4 stars because this is a terrific little classic hat store that rocks an old NYC style. Amazing…read moreselection of beautiful hats. I am new to formal headwear, and my father suggested that I go here for a proper fitting and customization. I was excited about it! It felt like a next step in my adulthood as I grow into a middle-aged vibe. I took my 12-year-old son to show him the difference in quality between a mass retailer and a bespoke, local, small business retail experience. I splurged +1k on 3 new hats. I love them, but the service was nothing like it used to be, as I understand it. This is where I would give it a much lower rating if it weren't such a great little spot. 2 Stars: The two young women working were not very knowledgeable, seemed quite apathetic, and essentially left me to my own devices to sort fit, shape, etc. out. They answered questions about care adequately and showed me several hats that I asked to see, but in a detached way. In short, it was a very disappointing experience and not bespoke at all. My father was mystified when I told him about it. I don't generally leave reviews, good or bad, unless things go too far. But after reading through the low reviews, often from long-term loyal customers who lament experiences similar to mine and the recent change in ownership, I am bothered by the defensiveness in the owner's replies. Many of them say [the milliner has resigned due to health, and therefore we no longer offer shaping or repair services] or [come in for a chat to correct your misinformation]. WHAT?! That is how you respond? On a public forum? Marketing yourself as a luxury shop but responding like a cranky clerk? Why not hire a new milliner? Or train a new one? Find a way to outsource it in the meantime. But telling decades-long high-paying customers to do it themselves at home over a kettle...what are you talking about? Should I learn to tailor and do dry cleaning in my bathtub, too? Turns out, the problem is top-down. The new owner has clearly wrecked this place and doesn't seem to care; it's all about her. Another NYC institution bites the dust. All of that said, it's a unique place. One of the last vestiges. Go there.

Look no further than J J Hat Center if you are in the market for a high quality hat. They have a…read moregreat selection and knowledgeable staff. I went in for one and ended up purchasing three men's hats. A plus - it's woman owned.

It isn't much I can say. Amazing staff (gorgeous) lol and also cool people the owner is friendly…read morekind and patient and I love shopping here. I've already spent an easy' $500.00 cash and can't wait to spend more. Thanks Ecaps !!

pissed off. truly pissed off. truly disappointed. i called…read moreand pleaded that i will be at the store in 3 minutes to pick up a hat that i had already paid to get lettering done.... i pull up at 7:02.... owner is walking out of the store not even locked yet. smh.... unbelievable. thanx caps unlimited. no sympathy for the paying, working customer

I do NOT recommend Bencraft Hatters! I had a terrible experience with a hat purchase in December…read more2022. I ordered a brand new Stetson Saxon in Graphite, but they sent me an old stock in Charcoal instead. The hat also did not come with a Stetson hat box but in a Bencraft hat box. When asked, Bencraft insisted that the colors are similar (they are not), and that their box is better than Stetson's because Bencraft's has a handle (I prefer Stetson's box which has on its side a paper label with hat info). I called the store several times to ask for a replacement, but nothing has been done. They also did not return calls/texts despite their promises to do so. Many calls were also not answered and went straight to voicemail. Needless to say, I am extremely disappointed in Bencraft Hatters for their lack of intent to make things right and I will be buying my hats elsewhere from now on.

solid place, owner is really nice. he's a good salesman and knows his stuff. other guys at the shop…read moreare very nice but not great help, they have quality hats and you can trust his opinion. I walked out with a really nice Guerra and on another occasion a Borsalino. easy to get there by train, about 1 min from the subway station. probably the last old time hat shop left in NYC. worth it. Sundays are nice days to shop, the owner is always there, I got Borsalinos there for $350 that cost $500-600 elsewhere. theyre the only guys who still steam up your hat for free,too. Overall a pretty good experience

My best friend and I were there to buy him a tuxedo, his first…read more Robert and Vivian were so helpful and friendly. I haven't experienced such personal service in a long while. I will see definitely be a repeat customer and recommend to others.

Have to concur with other reviewers -- shopping here is a somewhat chaotic but memorable and great…read moreexperience! My now husband and I walked in on a Tuesday afternoon and left less than an hour later with a great fitting suit for our wedding! He has also re-worn the suit as a wedding guest. The couple who runs this shop make the experience very personal, taking customer preferences into account and searching through the many, many suits to find one that is best fitting and to your liking. The best part -- you'll pay less than a rental from many other places. Plus they give a $15 military discount ! Shopping here was an experience that might only be had in NYC, which is much of what made it so great. I recommend for multiple reasons!

They make fantastic hats if you are a hat lover or not. Well worth going to the show room the next…read moretime you are in New York City just to see so many really beautiful hats in a well designed space. I recently purchased the Pueblo straw hot, it was beautiful and the purchase experience was easy, and professional. If Orlando is in the shop the next time you are there, you can feel his passion for making beautiful hats...and that is a nice experience for a hat lover.

Great hats and great customer service! I loved my Monticristi so much I bought a second.read more

Omg I just can't walk past this store especially with the kids. Lol…read more So was going down Pitkin for some new curtains and my son says can we just look at the sneakers. In the back of my mind I know he is setting me up because they always have the most up to date sneakers and fitted hats n they are very reasonable. So we spot the Jordan's that everyone is sold out of so needless to say I got two pairs of those for the kids , of course the hat to match n yes for me unfortunately while I was helping my son tie his sneakers they sold out of the new hurraches. Such a bummer but they will have more sneaker arrivals this weekend. I'll just leave my son home this time lol

They waited over a week to then email me that they canceled my order. No explanation, I received…read morenothing!!

Literally love this store in Dumbo. They have a great mix of vintage and new products. The service…read moreis also so nice. They also have a great incense smell in there. Sometimes it's pretty crowded but I would still highly recommend!

Four stars for the feel of the shop and its curated inventory. They carry imported artisanal soaps,…read morelimited kitchenware, and a variety of lifestyle knickknacks in addition to a medium-sized collection of vintage menswear. I would certainly come by again to purchase smaller gifts, but I found their clothing, while in good taste, to be extremely overpriced from the perspective of the consumer in some cases. (I've worked in vintage wear and decor before though, so I understand why and how this happens.) However, if you have the money and are looking for a specific caliber of vintage clothing, this is a great place to start, and the size of their collection will save you time versus wading through a series of larger, messier, cheaper thrift store situations.