Took my Silverado in for a check up diagnostic, my service advisor Alan Rayner was amazing to work…read morewith. He was really communicative the whole time my truck was in the shop, I even got to road test my truck with the service manager, which he was also a great person to deal with. I will gladly keep bringing in my Silverado to this dealership for service, their communication and service skills are top notch!

My vehicle was at Moss Bros. Chevrolet Moreno Valley from April 9, 2026 until May 6, 2026 for…read morerepairs covered under my extended warranty that I purchased with the vehicle. Throughout the entire process, communication was extremely poor. I rarely received updates unless I repeatedly called the service department myself, sometimes 10 times a day, just to get someone to answer the phone. My service advisor was Andy, and every time I called, I was told he was somehow on a "2 hour lunch." Even after leaving multiple messages with my name and number, I almost never received a callback. The information I was being told by the dealership also constantly conflicted with what my warranty company was telling me. Andy repeatedly claimed my warranty company was refusing things or causing delays, but when I contacted my warranty directly, I was informed that the dealership was attempting to bill for charges or work that either was not approved or had not actually been completed. My warranty company specifically advised me that the dealership appeared to be attempting to double-charge or add unsupported labor costs. My warranty company even emailed me proof of the double charge. At one point, I was told I would need to pay an additional $300-$400 out of pocket for "labor" because supposedly my warranty would not cover it. When I asked for a clear explanation, nobody could properly explain why. The service manager simply stated that the warranty "wasn't paying them enough," which is not an acceptable explanation to charge a customer additional fees. The delays continued when it took several more days just to order my engine. Andy later promised my vehicle would be completed by the following Thursday. I explained to him multiple times that my rental coverage only lasted 5 days. Six days before my vehicle was finally completed, Andy called me and stated that "something else happened" with my vehicle and that it would take another 6 days to finish. He specifically told me the dealership would place me into a rental vehicle due to the inconvenience and also stated I would no longer have to pay the additional $300-$400 because of everything that had happened. After weeks of delays, lack of communication, conflicting information, and inconvenience, I finally picked up my vehicle yesterday around 2:30 PM, paid my warranty deductible, and left believing the matter was resolved. Today, I then received a phone call from Andy asking why I "didn't tell him" I already had a rental vehicle. I reminded him that I absolutely did tell him and had multiple conversations with him about my rental situation. Mind you he has been the one speaking to my warranty this past month and knows my warranty only allows 5 day rental!! He then told me I now needed to come back and pay for the additional 6-day rental. When I questioned how that made sense after what I had been told, he responded by saying, "Okay, we'll just take you to court," and then hung up on me. I immediately called and asked to speak with the service manager regarding both Andy's behavior and the overall handling of my vehicle. The service manager showed no concern or professionalism regarding the situation and simply told me he would "look into it" and call me back later. This has honestly been one of the worst customer service experiences I have ever dealt with. The lack of communication, inconsistent information, unexplained charges, delays, and unprofessional behavior were completely unacceptable. I would never bring my vehicle back here again, and I would strongly caution others before trusting this dealership with their vehicle or warranty repairs.

The best kept secret for Jeep parts. I purchased a radiator for my Jeep YJ and they gave be a…read morekiller dea better prices than Autozone and better prices than O'reilly. It's a small friendly shop and little hard to find but worth it. I hope they never lose their mom and pop atmosphere, no stuffy counter people there. They even filled out the warranty I for for me while I was there! Call ahead and see if it's in stock. They said if they didn't have something they could get it for me the next day.

From the owner: Restoring a classic car, muscle car or truck? We have what you need! From upholstery to bumpers,…read moresteering wheels to water pumps, we carry a full line of parts and accessories for many classic cars and trucks. We stock 1000's in our Moreno Valley store. But if we don't have what you need, chances are we can get it for you.

Everyone was friendly and helpful. My salesperson Andrew was amazing. Very knowledgeable and…read morerelatable. The only thing that was disappointing and to point out that I didn't mention it was it didn't seem like they detailed the car. It looked the same other than them armor all on the tires and some trim. Moreno Valley is dirty and dusty and it was in every crevice.

So I'm going to start this review by saying, not all dealerships are just ruthless but this one is…read morequite bad. First off I started off by explaining I have an 8 month old at home so I didn't have time to really spend at the dealership unless it was a set deal. The next thing I explained was my vehicle at the time didn't have A/C and that I was having issues with it all together (battery, etc). I found them on Facebook Marketplace, looking for a Kia K4, they made it seem like they could deliver. I spoke with Moe, he even said I had an approval. I get there, it's a completely different situation. Let's start with the fact I drove all the way to Moreno Valley from Rancho Cucamonga. On top of with no A/C! 104 degrees (I'll insert a picture). After I got there and they realized I couldn't be approved, Moe grabbed the keys, walked over to finance and had me come to his manager who proceeded to give me the "bad news". And I said so I just should leave now and he said unfortunately yes. I walked back to my hot car and proceeded to shed tears. Next thing you know I get approached by another sales man and the same thing happened brought me back in, asked about a co-signer which I let be known days before I got there I wouldn't have. I went back to my vehicle another salesman approached me this time pressing my partner about co-signing for me. Just reckless. Moe even went as far to ask me to cancel my dentist appointment, which I did. just to waste my time. I don't have time to spare. I wanted to let him and the other salesman as well as the management at this dealership get your customer service together. Not one time was I offered a water or anything either. You guys really are the absolute worse. Even if I couldn't be approved, where's the etiquette?!?! Drove so far that my car finally blew coming home. Thanks to these selfish people who only care about a sale. On top of this, I ended up in a 2026 Mazda C, BRAND NEW. No co-signers needed. ‍ I'm glad I didn't settle and let this break me. Car Pros Mo Val is a complete joke. I will not ever be back and I want to be removed from whatever call list or what not they have me on. Shame on you all. Hopefully you learn from this. Please don't buy a car from here or waste time here. Also, they're going to run your credit through a ton of banks. If you have challenged credit, don't come here at all. They'll make it worse.

I came in as a walk in to just "look" at a new Durango, to upgrade my wife's car and end up walking…read moreout in a brand new 2026 Durango Nick helped me out and gave me a good sales service. Then we notice the car had two small issues, repairable of course. My wife loved the color and trim, Cesar helped us setting up an appointment and Jonathon got the job done. in the process I want to thank Andrew for reaching out and helping us with this experience and satisfying the inconvenience. I will definitely recommend to come check them out. Reach out for Andrew he will take care of you no doubt! Great team work to satisfy me as a customer.

Just took my car in for some issues with the display screen and a couple other issues. It was…read moredetermined to be batteries that needed to be changed as well as updates. I wanted an estimate of the total costs before proceeding because it wouldn't be too hard for us to change the batteries ourselves. But we would still have to take the car back for the updates. So we needed to see if it was worth doing it ourselves. Never, have I had such a hard time getting an estimate that broke down each costs. I asked multiple times over the phone and via email. I've attached a screenshot of the last email. Even spoke to a supervisor because I wasn't receiving the full estimate. I asked for, "an estimate for the total costs. Each charge itemized." Over the phone. If you've ever taken a car to the dealer, you pay a diagnostic fee per issue they look into. That will go towards the repairs IF you have them done at the dealership. Now, I thought I had already paid those, which should have been clear from the email and the multiple times I mentioned it. Not once did anyone correct me. I also had forgotten that I agreed to the brake fluid being changed, so that was an additional charge that would be part of the total. Not once did anyone mention that as I asked for my TOTAL CHARGES. I was quoted a little over 1300 each time and the only things noted were the two batteries and labor. I gave up on getting the full itemized estimate (at the time I thought the only thing missing was the charge for the updates and deduction for the diagnostic fees) and agreed to have the work done. Honestly, just kind of gave up as it has been a week without my car. Dealership is about 30mins from us. We go to pick up my car and the total is 1600+. We ask where the additional $300 came from. It's the brake fluid that I forgot about and a 3% charge to use a credit card that came out to about $50. I asked why the brake fluid wasn't part of my estimate. Rather than apologize, the supervisor argued that I had asked for an estimate of the work being done. And the fluid had already been changed. Not once did I ask for an estimate on only the work that hadn't been done. Each and every time I asked for an estimate on the total costs. It was ridiculous that a supervisor wouldn't just say sorry, I misunderstood. Any other mechanic or dealership I've gone to has always provided a break down of the TOTAL. And that 3% charge is something that should be mentioned over the phone so you can bring an alternative payment option if you have one. Just really poor communication and very poor customer skills from the supervisor. I wasn't arguing price, I wasn't arguing that I had already approved the break fluid. I just wanted a breakdown of the total costs. We've come to this location a few times for multiple cars and will definitely not be returning. Even the poor gentleman who was assisting us to make the payment seemed off put by what we hadn't been told and the supervisors answer when I asked why the $300 wasn't part of the total charges when I asked for it.

Horrible. Wouldnt go back if I was paid, made an appointment for 2 PM and there was a long line…read more Got my tires installed and left there with my car making horrible sounds. Called corporate and I still haven't heard back from anyone.

This crew went above and beyond to help me change my oil since I could not get the frozen drain…read moreplug off they were able to vacuum the old oil Up through the dipstick and the young lady there was very kind and helpful. Sorry it's been a while I forgot your name !

I came in and the store manager Susi wouldn't price match the VR1 price to Walmart. I showed her…read moreonline that the retail price in store was $26 and she kept saying it was online price only. Ended up just buying it in person at Walmart. I don't understand why they have a lowest price guarantee and then they don't honor it. More so I don't understand how instead of making the sale they didn't get anything.

Bro this place legit sucks man. The manager susi is HORRIBLE. Walked in today to legit 10 people in…read moreline and only one person was on the register. The manager Susi instead of helping was on the phone. Get off the phone and get these people out of here. This isn't the first time though she legit can't do anything right in that store.

I'm really disappointed with their service department. I just bought a vehicle a week ago, and they…read moresaid it would take 2-4 days for a diagnosis. It's the second day, and there's been no word or even an update on what's happening. The service advisor was friendly but didn't seem genuinely interested in helping and mentioned the Service Manager would contact me--still nothing.

Due to the fact that I had a claim "Song-Beverly Act" I had…read moreto get two reclaims done and I appreciate the service that they did to get that situation out of the way as of the July 19th Of 2025. I was told that my tires were bald and I had to get new ones. They gave me information and promotions with BFGoodrich. They had promised that mount and balance, alignment, wheel tire installation, and anything included with the tires was going to be free if i got there tires through them specifically MOSS BROS GMC MORENO VALLEY. they gave me a Price for three tires each going at $238 with $.97 cents the other tire was a dollar which gives you $239 with $.97 with all taxes it was going To be $770 with $.81 cents. when I had left my truck throughout the day to get the service done along side with my claim, I go back they don't go over the alignment and tire installation price. The only thing they do go over is that with all taxes they give you a new number and they don't go over anything about how they make $160 for their own labor just to find out that I got charged $80 for the installation and $80 for the alignment at the end, I don't save myself $100 and they make profit out of you going from $770 with $.81 to $930.81. At the end of the day, I just kind of wanna look out for whoever wants to get tires to go over every paper document right before you get anything. I am completely unsatisfied with my tire purchases through Moss bros At Moreno Valley.

Refused to give me a refund on a part that was cancelled within 24 hours of ordering. When asked…read moreabout the refund he stated "My distributer LQK is charging me a 45% restocking fee." He wasn't aware that I knew that LKQ was pick-a-part. When i confronted him about it he changed his story. Despite the fact I never received the item or that "pick a part" has free 30 day returns with no restocking fees I can attest that this man is 100% a Crook with no integrity. When I asked him to show me some paperwork that says 45% restocking fee he refused to show me any documentation to back it up. Essentially he's holding my money hostage and trying to hold on to a good chunk of it with the pretense of another business, with a proven track record of easy returns, is charging a ridiculous 45% restocking fee of almost $1500. How is this not illegal?

No response I shipped over my part a month ago and no communication…read more Have called and was told Ill be getting a call back no response. Ghosting customer's and stealing parts is not how to do business!