Nino Fischetti - Service Advisor listened to my problem, scheduled a visit, and was very helpful in…read moreassisting me. He is friendly and listens to customers, a nice way to do business - for both of us.

I had a great car buying experience with Brian Weiss, a salesperson at #1Cochran Subaru,…read moreMonroeville. I know how to calculate an estimate of actual dealers cost. Brien's price for the car represented a reasonable profit for the dealership, and the dealership should make a reasonable profit, but the price was also reasonable for me. Brien did not lowball me nor did he try to run any other scams; he was transparent and honest with me, and I bought the car without any hassles.

They are our go to fir servicing our Honda because they are close (and have most of the vehicle's…read moreservice records), but they aren't the greatest. First, it is near impossible to get ahold of anyone by calling. you usually need to leave a message and it is a crap shoot on whether they will actually call back. They also seem to like to push extra and unnecessary services. They knew we just replaced tires about a month before our service, but still insisted that we needed a rotation. They offer a free car wash with service m, ask if you want it but then often forget to actually do the wash. All that being said, staff is friendly and the work always gets done.

Service, cost was reasonable. Jojo the appointment coordinator was kind and courteous. Dave was…read morekind and was quick to greet me as I drove into the service bay. Courtney checked me in and explained the process for my service appointment. My car was returned to be sooner than promised and cleaner than before service. Thanks Valley Honda from this Dallas Texan

I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

The manager Patrick Reardon is most RUDE AND DISRESPECTFUL, I paid for repair for Sparks Plug and…read moreThrottle few month short again problem, I am extremely disappointed and frustrated the Toyota Mechanic is not professional and wanted take advantage and ripped off money and REFUSED REPAIR. I will never visit again the rest of my life and Toyota is not great motor, be aware and recommend don't go service is very bad.

Surprisingly stress-free…read more Compared to the other dealerships I visited, there was a noticeably more casual and friendly atmosphere here, and Lori Weight, who was helping me, was also very personable and nice. After some of the experiences I had at other places, it was refreshing to find the car they promised to show ready, checked out, and as described. The follow-up visit to fix a small issue with the car I bought also went pretty well. All in all, very nice.

Terrible experience. I'm just days away from not being able to drive my car because the dealership…read morecan't process the paperwork for me to get license plates. in addition to that they can't even seem to be able to return calls. I called the dealership every day for a week before anyone bothered to call me back. Never again, will shop elsewhere on my next car.

I had top-notch service from Rob, my salesperson, to Mark, the Finance guy, to Erin, the cashier…read more I was in the market for an economical used car. I searched online and narrowed my criteria to a price, mileage, one owner, no accidents, within 25 miles of me. I knew from experience the market supply was scarce, the car prices were high, and odds of finding one locally depended on looking online vs. the old days of going from dealership to dealership. Voila! I found one checking off every box at this dealership and bonus points for being within 5 miles of me and a certified condition vehicle. I immediately drove there to check its availability. As I parked, Rob was there to greet me and I asked if he could help. And help, he did! We took my soon-to-be-mine Chevy Spark for a test drive. The dealership had performed all the mechanical checks, they washed it, and it met all my criteria. The buying process was easy, the team was friendly and professional, and the car is mine. They have a service department which I plan to use.

I posted a one star review and I want to make this correction there was a gross miscommunication…read moreand overall we were able to come to an amicable agreement. I love Riverview Chevrolet and have purchased three cars and always my service work done there so I was very sad and dissatisfied but they did the best that they could I guess to make their mistake right. Unfortunately, I will no longer do any business with Riverview Chevrolet and it does actually make me sad.

I just purchased a 2016 650 Xdrive Gran Coupe for my wife this week. We visited another BMW dealer…read moreon the east side of Pa and walked away without that fuzzy feeling. When we contacted A&L we were handled professionally, promptly AND got a fantastic deal. Everyone from the manager Alex to our sales rep Brandon, the business manager to the young man who was our delivery expert were on point! Best car buying experience EVER and I spent 26 years in the car business. Thanks to all the staff at A&L, we will be back for another car! Juan and Cheryl

A few years ago, I left A&L because the service manager John was so rude and arrogant to women. I…read moreended up coming back to A&L after John "left". The service was Ok and I ended up buying my current vehicle (6th BMW) there also because Jeff is such an awesome salesman. I made a service appointment 2 weeks in advance with VIP pickup. Day of appointment came and by noon I still hadn't heard from them regarding pickup time so I called and was told they were a driver short but would contact me shortly with a time. 3:00 came still nothing-left a message for the service department. 7:00 came still nothing-left another message for service. No return calls were ever received. The next day at 1:00 I phoned again and was told "yes your messages were sent to me this morning to get in touch with you (it is now 1:00 and I am the one contacting you). You were marked down as a no show but we can reschedule you. I wasted a whole day of hanging close to the house because I had no idea if or when they were coming for my car. (A phone call would've been greatly appreciated). Now I have to turn around and do the same thing again next week.

I traded my Pathfinder in on a purchase of a new Pathfinder. I worked with Ryan W and was very…read morehappy with the whole buying experience. He found me the car I wanted and made a deal that I was happy with quickly. Sam K in the finance department got the paperwork done quickly and efficiently, and I was driving my new pathfinder quicker than expected. Great overall experience! Thank you, Ryan and Sam!

Came there after closing and they politely offer to reattach our heat shield on our Murano. That…read morewas special to us on our trip to DC. Special shout out to the 2 service guys that went the extra mile. They put the customer first before their own needs on Friday night.

Terrible service. When I picked up my VW after a state inspection and 60k service, the engine…read morelight was on and my turn signal bulb was out. No one checked to make sure the engine light was not on before they returned the car to me. Further, the service department does not answer their phone or check their voicemails. Not one employee apologized or for the inconvenience when I returned. After the engine light came on again a day later, I escalated the issue to the general manager hoping for someone to take some accountability and was surprised to find that he did not care about the case or about my business. He actually stated that if I "had a bad experience, I should not come back". He made no attempt to win back my loyalty or take any accountability. This was crazy to me because I am in the market for a new VW. I will definitely not be buying it at Day. My recommendation as a savvy VW driver and reasonable human being is to never visit this dealership for sales or service.

My wife and I were very pleased with the service we received at Imports by Day while purchasing our…read morenew VW Passat this past week. Craig and Brad were extremely knowledgeable, professional and displayed a high level of customer service. My wife had driven a Subaru for the past 6 years and had several questions regarding the safety and performance of the vehicle. They not only knew their product line but also their competitors. They went above and beyond to describe the technology and engineering that went into the many safety features available in the Passat without downgrading the competition. A major deciding factor of our purchase was the ability to take the Passat home overnight to get a real life feel for driving the car before we made the purchase. Test drives are nice but until you take it on your daily routine you don't know how well it will perform. In addition to the numerous safety features that my wife was insistant on, the Passat has plenty of gadgets, a ton of power, is very spacious, and looks "gorgeous" as my wife would say! We would highly recommend not only the Passat but more importantly Imports by Day for their amazing customer service and selection of vehicles. Great experience overall!

Ryan and his father made buying my first truck a breeze. Ryan is a great person to talk to and only…read morewants the best for the customer. they were willing to work on prices and everything. saw the truck online they had everything situated for me before i walked into the door was in and out in under an hour.

This dealer has VERY poor communication and does not follow through as they say they will. Don't…read morewaste your time you can not count on them.