Nino Fischetti - Service Advisor listened to my problem, scheduled a visit, and was very helpful in…read moreassisting me. He is friendly and listens to customers, a nice way to do business - for both of us.

BEWARE THEY ARE DISHONEST!…read more I was a first time customer at Cochran Subaru and took my 2011 WRX to have a new clutch and suspension installed. The initial quotes I got were reasonable. I was already spending thousands, but was gauged hundreds in extra costs, some of which I feel were not justified. At one point, Eric called and said the rear toe adjustment arms were seized, and it would be an additional $800+! ($500+ for parts, $300 labor). I found that price hard to believe, so I asked him for the part numbers. After looking on subaruparts websites the total was only $200 for parts. I called Eric back and he seemed flustered and put me on with his parts guy. The parts at Cochran were actually $277 NOT $500+! Hmm??? However, the labor was still $300 for what literally amounts to two extra bolts added to the suspension work already being done. When I picked up the car, the first thing Eric said was "I told you about the exhaust gaskets." I said "no you did not." He said they had to replace two exhaust gaskets (which makes sense) and that it would be another $190. When I was surprised at the price he said, "well they had to drop the exhaust." I wish I would have pushed back then, but I was intent on discussing the $300 labor for the two extra bolts. But dropping the exhaust is part of the $2850 clutch job already. So I was being charged for that labor twice. There is no way to replace a clutch without dropping the exhaust. So I would call that double dipping! A few times during our discussion, Eric said "well I gave you good pricing on this to begin with" as if that justifies then gauging me later. When discussing the rear toe arms, Eric called his manager over. The manager said that his guy had to do the alignment twice, and that's why it was $300. That made more sense to me, and though it still seemed high, I relented. Imagine my shock when later finding on the bill, that not only was I charged the $300 plus $270 for parts, but I was also charged $160 for the alignment! So in the end I paid $730 for an alignment and two toe arms. Ridiculous. It's clear they were just padding the bill. The impression I got was I wasn't a customer, I was an opportunity. They had my car, I was getting a lot of work done, so I was an opportunity to squeeze as much money as possible while it was there. I don't mind spending extra when it's warranted. My view is, get it taken care of while it's there. Spend the money now, avoid the headache later. But here I don't feel they were being honest with me. They were double dipping and over-charging for labor. Milking me for hundreds of extra dollars on what was already going to be an almost $5000 bill. That said, the work itself seems (so far) to be good. Everything on the car is performing as it should. So I would say the mechanics did a good job. But it's the dishonesty I can't abide. I pay premium rates at dealers to get quality work and honest brokers. The competition - Baierl Subarus' estimates were higher in this case. But at least there, when extra work is found, they send pictures of everything, or take you back and show you. And they don't gauge you. After this experience, I don't feel I can trust the guys at Cochran Subaru. I will not be doing business with them again.

They are our go to fir servicing our Honda because they are close (and have most of the vehicle's…read moreservice records), but they aren't the greatest. First, it is near impossible to get ahold of anyone by calling. you usually need to leave a message and it is a crap shoot on whether they will actually call back. They also seem to like to push extra and unnecessary services. They knew we just replaced tires about a month before our service, but still insisted that we needed a rotation. They offer a free car wash with service m, ask if you want it but then often forget to actually do the wash. All that being said, staff is friendly and the work always gets done.

Service, cost was reasonable. Jojo the appointment coordinator was kind and courteous. Dave was…read morekind and was quick to greet me as I drove into the service bay. Courtney checked me in and explained the process for my service appointment. My car was returned to be sooner than promised and cleaner than before service. Thanks Valley Honda from this Dallas Texan

This is long overdue, and I am sorry that I don't remember the salesman, but my story should help…read moreyou identify this GEM of a man. I bought a 2019 Highlander, they said it was the demo model, in August 2019. Salesman couldn't have been nicer. Bought my kids snacks and drinks. When he heard my husband was ill with cancer, he was so sympathetic and helpful. I love the car. But, here's the best part. Some days later, I was eating at Eat 'N' Park with my kids and ran into same salesman. He remembered me, asked how my husband was, and then he asked how the car was running. I said great, but I'm having a little issue with the trunk not opening all the way. He immediately said, "I know how to fix it. If you give me your keys, I'll take a look at it RIGHT NOW." I couldn't believe it! I said, "you're eating dinner! I'll bring it into the shop!" He says, "it'll take two seconds to fix," and insists I am not intruding! So, he takes my keys and proceeds to FIX MY CAR RIGHT THERE IN THE PARKING LOT. He was right, it took two seconds and it's been running great ever since. He showed me how to keep the same problem from happening again, and wished my husband well. We parted ways with me feeling absolutely wonderful. Please, find this man and thank him for me. Please, promote this man. He's amazing. Spitzer in general has always been wonderful, this is the third car I've leased from there. After this, I'll never go anywhere else.

I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

Terrible experience. I'm just days away from not being able to drive my car because the dealership…read morecan't process the paperwork for me to get license plates. in addition to that they can't even seem to be able to return calls. I called the dealership every day for a week before anyone bothered to call me back. Never again, will shop elsewhere on my next car.

Purchased a vehicle and told the salesman I didn't want the Resistall package ($1125 snake oil that…read morethey just wipe on the truck). Go over the paperwork with the finance guy and never do they mention it. it doesn't show up on the line item. Go home and find out that they hid it in the price of the truck along with an almost $400 dollar charge where they etched numbers into the windows ruining the tint. Interior of the truck as filthy and outside had streaks all over it. Called day of and was told to come in Monday. Get passed back and forth from sales to finance with each other saying it was on the other. No one will return a call and when they say they will call they never do. Gave them plenty of chances to make this right. being charged for something they didn't even do!!

I had top-notch service from Rob, my salesperson, to Mark, the Finance guy, to Erin, the cashier…read more I was in the market for an economical used car. I searched online and narrowed my criteria to a price, mileage, one owner, no accidents, within 25 miles of me. I knew from experience the market supply was scarce, the car prices were high, and odds of finding one locally depended on looking online vs. the old days of going from dealership to dealership. Voila! I found one checking off every box at this dealership and bonus points for being within 5 miles of me and a certified condition vehicle. I immediately drove there to check its availability. As I parked, Rob was there to greet me and I asked if he could help. And help, he did! We took my soon-to-be-mine Chevy Spark for a test drive. The dealership had performed all the mechanical checks, they washed it, and it met all my criteria. The buying process was easy, the team was friendly and professional, and the car is mine. They have a service department which I plan to use.

DO NOT TRUST THESE PEOPLE!!! I have NEVER had such an atrocious experience at a repair shop in my…read moreLIFE. They will LIE and BREAK YOUR CAR MORE. I went in to get my parking brake fixed in my 2019 Chevy Equinox and was initially quoted $1,450 if I ONLY needed the module and $2,152 MAXIMUM if I needed calipers too. I had to pay $218 for a "diagnostics fee" on top of that even after VERY hesitantly agreeing to get the work done after much convincing for their supervisor that they could be trusted, I even signed the quote. I bring the car back on Monday and it takes them a WEEK to finish repairs after telling me it would only be a day, two at MOST. I go to pick up my car, and am told that it will ACTUALLY be $3,069 for the repairs but since they already finished the work, there was nothing I could do about it. They SO graciously refunded me for the diagnostic fee so my NEW total is $2,851 (after being quoted MAX $2,152). BUT DONT WORRY, they work with a third-party loan company, Sunbit, that can help with financing. I was told that my best option is the 9 month repayment plan, and ASSURED that it will be interest free. I had to pay a $582 down payment and left. I take my car home, and not even 2 days later, I'm having issues with my fan still running well after turning the engine off. I had to return MULTIPLE times for this reason because they "kept repairing parts but the issue would return not long after". After paying for multiple useless repairs for that issue, I decided to take it to a DIFFERENT shop and they fixed my thermostat for $1,200. My tire pressure sensor light has ALSO been on since their "repairs" so it no longer registers the PSI of my tires. To make matters somehow WORSE, I come to find out 6 months later after calling Sunbit, that the loan was NOT interest free and they had lied. Sunbit filed a formal complaint against this location because of this. I was charged an extra $232 in interest over the course of the 9 month repayment plan. So I call Riverview to get this resolved. I speak with a supervisor named Mike who tells me basically tough s*** and they will NOT be doing anything about it. They stole THOUSANDS right out of my pocket. LEARN FROM MY MISTAKES. I WOULD GIVE THEM NEGATIVE STARS IF I COULD. NEVER COME TO THIS LOCATION, GO TO THE RIVERVIEW IN NORTH HUNTINGTON INSTEAD THEY ARE AMAZING! BRYAN, MIKE, JAKE CHRIS AND EVERYONE ELSE AT THIS LOCATION, YOU SHOULD NEVER BE TRUSTED WITH ANYONES VEHICLE.

I've had the pleasure of dealing with both Sales and Service at A&L Motors. The entire crew went…read moreabove and beyond on every facet of this purchase. Although a used BMW X5, they treated it and me as though it was as new car purchase as well as carting my disorganized tail around to get some paperwork straightened out. I experienced a minor AC problem after pickup and understanding that I live 2 hours away, they saw that my vehicle was quickly serviced and back in operation within hours. They even game me a loaner to take home, projected it the repairs would take a day and before my son and I could finish seeing Star Trek at the Monroeville Mall, it was done. I have not one negative thing to say about anyone I dealt with. All the unique personalities make a great team and they showed me nothing but respect, courtesy and high customer service I wouldn't expect anywhere else. This is my second BMW purchase from A&L but it won't be my last.

2024 BMW i4 M50…read more Compared to some reviews here, my experience seems pretty tame. But all this hassle for a brake flush? The good: Everyone was unfailingly polite. The technician provided some useful insight in his video. The bad: I've had more than two dozen brake flush services at dealerships (mostly VW/Audi) in my lifetime. Most also included an oil change and inspections. I always waited for them to complete while waiting at the dealership. Most were completed within two hours or less; none required more than three hours. Because I expressed concern with the stiffness of the manual steering adjustment, extra time was required. So, I was provided with a loaner (2026 740i -- it rides wonderfully, but what a barge!) and assumed my service would be done at end of day. I received an e-mail mid-afternoon with accompanying video at the end of which the tech explicitly stated that my car would be ready to be picked up at end of day. I arrived at about 4:30 pm; the car was not ready. The loaner I was given had an expired registration (I always check with rental cars), so I was given another loaner (another 2026 740i). The next day (Thursday) I had no communication from the service department. I had to drive to the dealership late that night to retrieve something from the glovebox of my car that I needed for an appointment the following day (Friday). I called the dealership late that (Friday) morning (~11 am) and was told the car would be ready and washed that afternoon no later than 1:30 pm. I arrived at 2:30 pm and picked up the car. The next day (Saturday), I found that the under dash panel above the pedals had been reattached improperly. After some research online, I got the panel removed (2 8mm bolts) and bracket adjusted (2 T20 screws) without having the airbag blow up in my face. A locator pin on the panel had not been slotted correctly. I managed to retighten the bracket and reattach the panel in its proper position. Today (Monday), I found a charge of $5.06 on my credit card; no receipt and no explanation. When I dropped off the (second) loaner car, I was assured everything was settled. I had the receipt for $15.00 worth of (premium) gas, but was told it wasn't needed. By the way, the first loaner must have been returned filled by the previous user with the lowest octane gas; it knocked noticeably under light acceleration. More than 48 hours of grief for what should have been a two to three hour service. What a kerfuffle! Trivial monetary cost, but major headache. Go elsewhere.

I traded my Pathfinder in on a purchase of a new Pathfinder. I worked with Ryan W and was very…read morehappy with the whole buying experience. He found me the car I wanted and made a deal that I was happy with quickly. Sam K in the finance department got the paperwork done quickly and efficiently, and I was driving my new pathfinder quicker than expected. Great overall experience! Thank you, Ryan and Sam!

Came there after closing and they politely offer to reattach our heat shield on our Murano. That…read morewas special to us on our trip to DC. Special shout out to the 2 service guys that went the extra mile. They put the customer first before their own needs on Friday night.

Terrible service. When I picked up my VW after a state inspection and 60k service, the engine…read morelight was on and my turn signal bulb was out. No one checked to make sure the engine light was not on before they returned the car to me. Further, the service department does not answer their phone or check their voicemails. Not one employee apologized or for the inconvenience when I returned. After the engine light came on again a day later, I escalated the issue to the general manager hoping for someone to take some accountability and was surprised to find that he did not care about the case or about my business. He actually stated that if I "had a bad experience, I should not come back". He made no attempt to win back my loyalty or take any accountability. This was crazy to me because I am in the market for a new VW. I will definitely not be buying it at Day. My recommendation as a savvy VW driver and reasonable human being is to never visit this dealership for sales or service.

My wife and I were very pleased with the service we received at Imports by Day while purchasing our…read morenew VW Passat this past week. Craig and Brad were extremely knowledgeable, professional and displayed a high level of customer service. My wife had driven a Subaru for the past 6 years and had several questions regarding the safety and performance of the vehicle. They not only knew their product line but also their competitors. They went above and beyond to describe the technology and engineering that went into the many safety features available in the Passat without downgrading the competition. A major deciding factor of our purchase was the ability to take the Passat home overnight to get a real life feel for driving the car before we made the purchase. Test drives are nice but until you take it on your daily routine you don't know how well it will perform. In addition to the numerous safety features that my wife was insistant on, the Passat has plenty of gadgets, a ton of power, is very spacious, and looks "gorgeous" as my wife would say! We would highly recommend not only the Passat but more importantly Imports by Day for their amazing customer service and selection of vehicles. Great experience overall!

Ryan and his father made buying my first truck a breeze. Ryan is a great person to talk to and only…read morewants the best for the customer. they were willing to work on prices and everything. saw the truck online they had everything situated for me before i walked into the door was in and out in under an hour.

This dealer has VERY poor communication and does not follow through as they say they will. Don't…read morewaste your time you can not count on them.